A Warehouse Support is a professional who plays a crucial role in the smooth functioning of warehouse operations. They are responsible for various tasks that contribute to the efficient management of inventory and the overall logistics process. In this blog post, we delve into the primary responsibilities and the most sought-after hard and soft skills for Warehouse Supports.

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Main Responsibilities of a Warehouse Support

The following list describes the typical responsibilities of a Warehouse Support:

Annotate

Annotate all calls and follow up in CRM.

Assist in

• Assist in crating / uncrating of goods coming and going.

• Assist in packing of Material Production shipments.

• Assist in the assembly or disassembly of storage racks, shelves, and pallets as needed.

• Assist in the implementation of quality control measures to ensure the accuracy and integrity of inventory data.

• Assist in the implementation of warehouse security measures to prevent theft or unauthorized access.

• Assist in the organization and maintenance of warehouse inventory.

• Assist with freqent material transfers between Kleen Test facilities.

• Assist with incoming and outgoing carrier shipments.

• Assist with Inventory counts as required for each customer as assigned by the Inventory Manager.

• Assist with landfill runs.

• Assist with organization of the warehouse.

• Assist with physical inventories and cycle counts.

• Assist with production lines as required.

Build

Build stable, secure and accurate pallets by logically placing products.

Clean

• Clean and Maintain warehouse.

• Clean up and dispose of packing materials.

Collaborate with

Collaborate with team members and supervisors to optimize workflow and productivity.

Communicate

• Communicate all inbound / outbound problems and discrepancies to the Manager.

• Communicate effectively with other departments, such as logistics, shipping, and receiving.

• Communicate quotes to customers via phone and email and proactively follow up as needed.

• Communicate with ALAB Zwolle and prepare inspection requests for finished product.

• Communicate with ALAB Zwolle and prepare production requests for commodities.

Compare

Compare and reconcile system inventory levels against physical count of stock.

Complete

• Complete in house repairs as assigned by the Warehouse Manager.

• Complete logs and reports.

• Complete safety documentation.

Coordinate

• Coordinate requested return shipments in cooperation with Warehouse Operations.

• Coordinate the whole process in case of a High bay drop following strict procedures.

• Coordinate with suppliers or vendors regarding incoming shipments and delivery schedules.

Correlate

Correlate assigned daily and weekly tasks to general workload.

Create

• Create a profile and apply through our website, www.randstad.ca.

• Create warehouse space for storing of new electronic parts.

Deliver

Deliver a wide variety of items to different addresses and through different routes.

Demonstrate

Demonstrate a commitment to excellence and professionalism in all warehouse activities.

Determine

Determine correct items on Bin wall.

Ensure

• Ensure all information is legible and accurately filled out.

• Ensure all orders are staged and checked for accuracy and efficiency.

• Ensure paperwork is properly distributed.

• Ensure proper markings of raw materials for warehouse storage.

• Ensure that physical product matches product on bills of lading when shipping and receiving.

Enter

Enter and log all daily WHS deliveries.

Follow

• Follow Company safety policies and procedures and encourage other associates to do the same.

• Follow DOT regulations and safety standards.

• Follow forklift operating guidelines and procedures.

• Follow outlined procedures and safety protocols at all times.

• Follow routes and time schedule.

• Follow safety protocols and guidelines to prevent accidents and injuries in the workplace.

• Follow the supervisor's or the team leader's directives.

Get

Get and fulfill requests for equipment.

Handle

Handle and store hazardous materials according to safety regulations and guidelines.

Identify

• Identify any deficiency immediately to Warehouse Supervisor.

• Identify opportunities for process improvements to streamline warehouse operations.

Inspect

• Inspect all received product for damages and transfer to assigned proper location within warehouse.

• Inspect assembly to match design requirements with zero defects.

• Inspect goods for damage or defects and report any discrepancies to supervisors.

Investigate

Investigate Warehouse related complaints, perform Root Cause Analyses and prevent recurrence.

Keep

• Keep production lines supplied with empty containers and packaging materials as needed.

• Keep the work environment clean.

Label

Label and tag items with identifying information, such as part numbers or serial numbers.

Load

• Load and unload materials to and from designated storage area, such as racks, shelves, or vehicles.

• Load outgoing shipments onto delivery trucks or shipping containers.

• Load Trailers as per order of delivery.

• Load, unload, prepare, inspect and operate a delivery vehicle.

• Load / unload trucks as required, including returning stock, shells, pallets, etc. to inventory.

Look

Look up electronic parts in Netsuite (computer system).

Maintain

• Maintain accurate inventory records.

• Maintain a safe, clean, organized warehouse and work area.

• Maintain cleanliness and orderliness in the warehouse by sweeping, mopping, and removing debris.

• Maintain condition of work area (i.e. free of trash, product in correct location, etc.).

• Maintain KPIs, report volumes and keeping those figures up-to-date on a daily basis.

• Maintain safe and clean work environment by keeping shelves, pallet area and workstations neat.

• Maintain warehouse in orderly fashion and ensure products are stored according to AWSA standards.

Make

Make sure the work reports are well completed.

Manage

• Manage bin wall min balances and replenish.

• Manage reports and emails with Outlook, Excel, and Word.

• Manage time efficiently to be able to meet goals and deadlines.

Monitor

• Monitor inventory levels of packaging materials, such as boxes, tape, and shrink wrap.

• Monitor warehouse equipment by following company procedures and policies.

Operate

• Operate forklift or other machinery in order to complete tasks.

• Operate material handling equipment, such as forklifts or pallet jacks, to move inventory within the warehouse.

Pack

Pack items securely and ensure proper labeling and documentation for outgoing shipments.

Participate

Participate in training programs to enhance knowledge of warehouse processes and procedures.

Perform

• Perform all assigned duties in a safe, efficient and productive manner.

• Perform all tasks in an efficient and safe way.

• Perform analyses and provide data needed for analyses.

• Perform builds to manufacturing orders, prints and work instructions.

• Perform customer pump training as needed.

• Perform cycle counting on manual storage areas following strict procedures.

• Perform daily general housekeeping to keep the warehouse organized, clean and orderly at all times.

• Perform full diagnosis on pumps and generate quotes.

• Perform inventory adjustments as a result of returned products.

• Perform inventory counts and reconcile discrepancies between physical counts and system records.

• Perform routine maintenance tasks on warehouse equipment and machinery.

Pick

• Pick and pack all products with the highest quality, accuracy, and efficiency.

• Pick up or drop off of other deliveries / product as required.

Prepare

• Prepare clients' orders in a timely manner using the VoicePick system and a forklift.

• Prepare empties for bulk pours including labeling.

• Prepare orders for shipment by picking items from inventory according to packing lists.

Process

Process all required paperwork accurately and timely.

Promote

Promote a strong safety culture and lead by example.

Provide

Provide support during physical inventory audits and cycle counts.

Pull

Pull quantities from BOM, box installation hardware, and stage kits for production build.

Receive

• Receive and fill inventory orders for customers.

• Receive bulk liquid and transfer to appropriate holding tank for production.

• Receive incoming shipments and verify the accuracy of received goods.

• Receive / process shipments.

• Receive product only destined for Access warehouse.

Resolve

Resolve inventory discrepancies and investigate root causes to prevent recurrence.

Respond to

Respond to urgent requests or emergencies, such as rush orders or equipment malfunctions.

Review

Review BOMs for accuracy and understand sub-assemblies, including researching new items or vendors.

Separate

Separate out of date and sellable product to the appropriate areas.

Set-up

• Set-up and break down work areas.

• Set-up new items or BOMs in software tools, ensuring items are set up accurately.

Show

Show up on time to work and be ready for shift huddles.

Sort

Sort and put away received merchandise as directed by the Manager or Team Leader.

Suggest

Suggest ideas for improvement or more efficient processes to Production Manager.

Support

• Support other warehouse staff in fulfilling orders and meeting shipping deadlines.

• Support role will assist with all aspects of the inbound receiving and inventory processes.

Tag

Tag and label products accordingly.

Track

• Track all missing equipment with Purchasing.

• Track ship dates for each system with project managers and shop floor manager.

Train

Train new hires or temporary staff on warehouse procedures and safety protocols.

Understand

Understand Production Calendar and daily / weekly schedules.

Unload

Unload delivery trucks and transport items to designated storage areas.

Unpack

Unpack and count merchandise accurately and efficiently.

Utilize

Utilize computer systems or inventory management software to track and record inventory movements.

Wash

Wash empties for bulk filling productions.

Work

• Work as a team to coordinate workflow to accomplish daily goals and objectives.

• Work in Warehouse imaging and setting up laptops and desktops.

• Work with other warehouse employees to receive inbound shipments in a timely manner.

• Work with sense of urgency.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Warehouse Support:

1. Proficiency in operating material handling equipment, such as forklifts, pallet jacks, and hand trucks.

2. Knowledge of warehouse safety practices and procedures.

3. Familiarity with inventory management systems and software.

4. Basic understanding of shipping and receiving processes.

5. Ability to read and interpret packing lists, shipping labels, and other documentation.

6. Experience with barcode scanning technology and handheld devices.

7. Knowledge of proper lifting techniques and ergonomic principles.

8. Familiarity with basic math skills for counting, measuring, and calculating inventory quantities.

9. Understanding of storage and shelving systems to maximize warehouse space.

10. Ability to troubleshoot minor equipment issues and perform routine maintenance tasks.

11. Proficiency in using computer systems for data entry and inventory tracking.

12. Knowledge of safety data sheets (SDS) for handling hazardous materials.

13. Understanding of quality control procedures and standards.

14. Ability to follow written and verbal instructions accurately.

15. Experience with using packing and shipping materials, such as boxes, tape, and packing peanuts.

16. Familiarity with health and safety regulations governing warehouse operations.

17. Basic mechanical aptitude for assembling and disassembling equipment and machinery.

18. Knowledge of lean manufacturing principles and continuous improvement methodologies.

19. Ability to operate in a fast-paced environment and adapt to changing priorities.

20. Attention to detail and accuracy in performing warehouse tasks.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Warehouse Support:

1. Effective communication skills, both verbal and written.

2. Teamwork and collaboration with colleagues and supervisors.

3. Adaptability to changing work environments and schedules.

4. Problem-solving abilities to address issues or challenges that arise during warehouse operations.

5. Time management and organizational skills to prioritize tasks effectively.

6. Attention to detail and accuracy in performing repetitive tasks.

7. Positive attitude and willingness to learn and take on new responsibilities.

8. Flexibility to work independently or as part of a team.

9. Customer service orientation, especially when interacting with internal and external stakeholders.

10. Stress management skills to handle high-pressure situations during peak periods.

Conclusion

Warehouse Supports play a crucial role in the efficient functioning of warehouse operations. Their diverse skill set and dedication contribute to the smooth flow of inventory and the overall success of the warehouse environment.