Main Responsibilities and Required Skills for Site Lead
A site lead is a professional who is responsible for leading and managing a specific location or site for an organization. Their scope of work can vary depending on the type of organization and the specific site, but generally, they involve overseeing the day-to-day operations of the site, managing staff, and ensuring that the site is running efficiently and effectively. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Site Leads.
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Main Responsibilities of Site Lead
The following list describes the typical responsibilities of a Site Lead:
Achieve
Achieve Key Performance Indicators and Service Level Agreement targets.
Adhere to
Adhere to all warehousing, handling and shipping legislation requirements.
Adhere to client's security policies and procedures.
Alert
Alert on the drifts and propose solutions to the blocking points if necessary.
Analyze
Analyze evaluation data and complete an end-of-summer final report.
Answer
Answer emails regarding facilities and needs of the office.
Answer phone calls and route them to the appropriate parties.
Anticipate
Anticipate materials needs to keep to the project schedule.
Approve
Approve employee time off requests and ensuring adequate coverage for site.
Assist in
Assist and support in coordinating quarterly and annual reviews for all CRP.
Assist client in developing real estate strategy linked to client business objectives.
Assist in drafting of RFP's with contractors, consultants and vendors.
Assist in Identifying recruitment barriers and develop an action plan to improve enrollment.
Assist in mentoring and enabling Training & Development of team members.
Assist in the production of Monthly Reports to client.
Assist leadership to provide on-spot coaching and communicate key initiatives to Associates.
Assist leadership with interviewing and onboarding new associates to the team.
Assist Senior Research Management and Investigators with any other research tasks as required.
Assist Team Leader in the development of the business unit's service delivery strategy.
Assist with trial development.
Assume
Assume lead role complex client assignments.
Champion
Champion the voice of the customer.
Coach
Coach, develop and evaluate personnel to ensure efficient operation of the site.
Communicate with
Communicate with custodial staff the needs of staff and administration.
Communicate with parents / caregivers and teachers.
Communicate with parents, staff and teachers information regarding child and / or program.
Conduct
Conduct ongoing audits of effectiveness of work being performed.
Conduct ongoing training as needed, both in group setting and with individuals.
Conduct regular project status review meetings to keep all stakeholders appraised of progress.
Contribute to
Contribute to system configuration activities, to requirement management activities.
Contribute to the development of new product and service delivery ideas for the business unit.
Coordinate
Coordinate changes in missions.
Create
Create and maintain a 5S working environment.
Create and maintain customer and company reports.
Create interesting, educational activities to engage the interest of students.
Develop
Develop and execute operating plans that lead to the achievement of the site and product goals.
Develop and implement the annual management plan.
Develop and maintain the Master Project Schedule.
Develop and sustain a high-quality well motivated team.
Develop content development road map for both English and French variants of site.
Develop site-specific strategies to avoid deviations.
Distribute
Distribute and collect pre- and post-surveys for youth participants.
Distribute medicine to students as directed and provide general First Aid when needed.
Document
Document and train team on policies & procedures, developing best practices along the way.
Ensure
Ensure all company and customer guidelines are being upheld.
Ensure all study activities are completed correctly to minimize Major Protocol Deviations (MPDs).
Ensure associates attend and complete all required trainings satisfactorily and on time.
Ensure client satisfaction both internal and External.
Ensure compliance with all regulatory requirements.
Ensure compliance with JLL audit standards.
Ensure content developed is aligned with Brand Identity standards and site KPI strategies.
Ensure excellence in delivery of procurement initiatives.
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Ensure high staff morale, trust and work ethics.
Ensure Industrial solutions are used in an efficient manner.
Ensure key agreements and contracts are reviewed to protect and advance the company' s interest.
Ensure Quality services and support for all missions assigned to their site (s).
Ensure Regional Operations procedures are followed to ensure service standards are maintained.
Ensure site compliance to all applicable regulatory standards.
Ensure that all participant paperwork is completed, collected, and archived.
Ensure that the site's financial operations are meeting targets and control requirements.
Ensure the area / cluster management of any site changes that may have an ITS impact.
Ensure the Contract Management Database is up to date at all times.
Ensure the safety and security of the participants in the program.
Escalate
Escalate issues to Supervisor as necessary.
Escalate to Senior Research Management / Human Resources as needed.
Establish
Establish and manage quality control process through proofing and auditing of content.
Establish and prioritizes maintenance repairs.
Establish objectives, goals, resources, timelines and measurements for success.
Evaluate
Evaluate the future needs and services for upcoming projects on mid-long and long term.
Explain
Explain and enforces Company policies pertaining to safety, quality, and workplace conduct.
Facilitate
Facilitate all aspects of the start-up process and site initiation visits.
Facilitate completion and submission of incident reports.
Facilitate resolution of data queries and action items at clinical sites.
Follow
Follow established escalation procedures and incident reporting procedures.
Follow up the quality and the timeliness of the delivered services.
Foster
Foster and maintain our culture of continuous learning.
Foster an open trusting culture of teamwork and cross functional working in Algete.
Gather
Gather voice of customer & voice of business, challenges and converts into action.
Identify
Identify and adapt to shifting priorities and competing demands.
Identify and connect with local stakeholders and partners to enhance program delivery.
Identify and report on business value indicators.
Identify and resolve operational problems using defined processes, expertise and judgment.
Identify and secure program materials, equipment and resources, including art supplies and snacks.
Identify and share best practices for territory management.
Identify SME's and Leads for each program and assist to achieve career path.
Implement
Implement and manage safety procedures to ensure the provision of a safe working environment.
Implement Industry Best Practice operations.
Implement social skills curriculum.
Insure
Insure compliance with corporate and regulatory requirements.
Insure all site personnel receive corporate communications.
Isolate
Isolate, tag and verify nonconforming material.
Keep
Keep your ambitions in sight and imagine where JLL can take you.
Lead
Lead career development and identify opportunities for the Service Desk team.
Lead in maintaining a healthy and safe work environment.
Lead investigations of internal and external theft and fraud and conduct interviews when appropriate.
Lead physical activity program.
Lead with Integrity and Respect.
Liaise with
Liaise with parents / guardians on issues of concern or relevance to their children.
Load
Load and unload construction equipment and materials.
Maintain
Maintain a healthy, professional relationship with our client at the assigned site.
Maintain an organizational structure to deliver strategic goals and operational requirements.
Maintain a safe, clean, secure, and productive jobsite.
Maintain at least one area of expertise and function as a local clinical and technical resource.
Maintain client relationships and communications.
Maintain constant site cleanliness, safety and supervise construction activities.
Maintain inventory sheets, order office supplies and Re-stock them throughout office buildings.
Maintain oversight of contract team.
Maintain the site inventory and application cartography.
Manage
Manage and order supplies as needed according to curriculum.
Manage and resolve client escalations for all projects delivered at their site.
Manage and solve potential disagreements, contract breaches, etc..
Manage business relationship with CDMO.
Manage close-out and snagging process.
Manage colleague performance and development.
Manage maintenance and repairs, facility expansions or improvements and day to day operations.
Manage multiple vendors including hard and soft skills to deliver services on time and within budget.
Manage ordering of supplies and processing PO's.
Manage PM delivery teams at their site.
Manage staff compliance with district-specific policies and procedures.
Manage the overall assurance and disposition of products produced.
Meet
Meet and report regularly to the Area Manager regarding program, site, and staff performance.
Monitor
Monitor and report any technical / quality issue to management.
Monitor and report on performance indicator.
Monitor attendance, punctuality, and stipend distribution.
Monitor financials and control costs to ensure the CDMO is within approved budget.
Monitor quality and performance indicators.
Monitor technical problems with equipment and facilities, coordinate repair and maintenance.
Oversee
Oversee all day-to-day programming and operations.
Oversee and ensure that the site operates effectively and helps make people more effective.
Oversee budgets and track workplace related spend.
Oversee EHS compliance at their site, working closely with JLL EHS Managers.
Oversee implementation of control and reporting.
Oversee production quality assurance reports, investigations and regulatory documentation.
Oversee Small team and manage a portfolio of projects.
Participate in
Participate in high-level strategic communications with the business and site leadership teams.
Perform
Perform Contractor Safety Orientation and maintains files of insurance and other pertinent records.
Prepare
Prepare and participate in Design Reviews.
Prepare CSC safety audit sections and lead auditors through assigned sections.
Prepare various RFP's needed for vendor and contractor services for the complete project.
Process
Process improvement & Innovation mindset.
Provide
Provide analysis, planning, coordination, and transition support to key initiatives.
Provide and executes strategic vision and plans to meet Corporate Objectives.
Provide excellent customer service to our clients.
Provide feedback and support through supervisory relationships.
Provide feedback on protocol development, execution, and study tools.
Provide input to Supply Chain and Quality in determination of supply forecasts.
Provide leadership and guidance to personnel fulfilling missions.
Provide leadership, direction, coaching and reporting on all operational aspects at the clinic level.
Provide ongoing technical support to customers and field staff.
Provide opportunities for growth through Limited Duration Teams and site CI activities.
Provide superior client service and employee management.
Provide superior customer service.
Provide technical and operational guidance to employees, colleagues, and customers.
Provide technical coverage for at least one area in cardiology, cardiac surgery.
Reach
Reach with hands and arms.
Read
Read blueprints and communicate with Architect and PM.
Repair
Repair and maintain warehouse equipment and inventory.
Report
Report all issues to the office manager.
Report any issues or concerns back to Senior Management.
Represent
Represent the company in a professional manner at all times.
Resolve
Resolve any service-related issues.
Respond to
Respond quickly to critical situations.
Review
Review, confirm and complete payroll entries in software.
Review data and source documentation from investigational sites for accuracy and completeness.
Review Drawings, Shop-drawings, Change Orders, Progress payments and Invoices for approval.
Set up
Set up and supervise missions.
Share
Share local best practices and ensure ITS methodologies / processes are in place on the site.
Share the results with site leadership team.
Support
Support and maintain a positive and productive atmosphere at sites.
Support investment requests / processes and is responsible for the Biotechnological input.
Support site continuous improvement initiatives and share best practices.
Support strategic acquisitions and / or partnerships as required.
Track
Track all billings, ensure all billing errors are collected and all private invoices are paid.
Train
Train AM / PM staff on facility usage.
Train and orient new team members.
Transfer
Transfer (implement) technologies to agreed schedules, milestones and objectives, and cost.
Travel
Travel and support applicable sites within area of responsibility.
Triage
Triage and respond to support issues in Zendesk and Onsite at our Service Desk.
Understand
Understand all program roles and work instructions for each program you're assigned.
Understand and implement layouts of residential projects - large scale to smaller scale projects.
Update
Update and maintain Schedules and Budgets in PDS technology tools.
Uphold
Uphold the high infection prevention standards set out by the organization.
Utilize
Utilize effective communication skills in difficult conversations with key stakeholders.
Utilize Lean and Six Sigma methods to drive process improvements and increase efficiency.
Work with
Work closely with EHS to ensure all safety compliance and ensure safety initiatives are executed.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Site Lead:
Computer
Supervisory
Management
Manufacturing
Nursing
Maintenance
Most In-demand Soft Skills
The following list describes the most required soft skills of a Site Lead:
Written and oral communication skills
Leadership
Interpersonal skills
Problem-solving attitude
Presentation
Organizational capacity
Flexible
Analytical ability
Team player
Priority management
Accountable
Adapt to changing needs, schedules and tasks
Can-do attitude
Detail-oriented
Independent problem-solving
