Main Responsibilities and Required Skills for Security Officer
A security officer is a professional who is responsible for maintaining the safety and security of people and properties. They secure and guard all entrances and exits, patrol an assigned area to detect and prevent criminal activity, and respond to emergencies. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Security Officers.
Get market insights and compare skills for other jobs here.
Main Responsibilities of Security Officer
The following list describes the typical responsibilities of a Security Officer:
Adhere to
Adhere to all Licensing, Health and Safety and Food Safety regulations.
Administer
Administer security programs and procedures.
Answer
Answer telephone inquiries.
Assess
Assess the situation and utilize appropriate de-escalation measures.
Assist
Assist anyone found in restricted area to their destination.
Assist with scheduling of security staff.
Attend
Attend meetings as scheduled for training and informational purposes.
Attend the emergency training that may be available.
Carry out
Carry out inspections of the facilities to identify and resolve issues.
Check
Check credentials or approved roster before admitting anyone.
Check entrances and exits from interior and exterior of building when possible.
Check stairwells, fire exits and utility rooms so to prevent untoward incident.
Collect
Collect, log and distribute lost and found left by guests or visitors on the property.
Complete
Complete annual education requirements.
Complete daily activity reports on each shift.
Complete daily activity security report.
Complete time sheets according to departmental policy.
Conduct
Conduct interviews with relevant parties.
Conduct room theft investigations.
Conduct security risk assessments both at the enterprise and system levels.
Consult with
Consults with and / or advise other personnel regarding security issues.
Contribute to
Contribute to safety and security of Company employees, visitors, members, facilities and grounds.
Convey
Convey information between client, staff and organization.
Coordinate
Coordinate arrival of emergency responders when necessary.
Deliver
Deliver personalized service using HM Service Standards.
Develop
Develop and manage information security budgets and monitor them for variances.
Direct
Direct campus traffic, parking, school bus drop-offs and pick-ups.
Direct car traffic on the property, if necessary.
Document
Document and investigate any incidents reported.
Enforce
Enforce established policies, procedures and post orders.
Ensure
Ensure all equipment is properly maintained.
Ensure implementation of security plan on ground.
Ensure individuals follow security guidelines as indicated by the Agency.
Ensure security for special events (Wedding, Grads, Dinners, etc.).
Ensure the integrity and proper operating condition of all installed security systems.
Ensure the safety of staff, visitors and property.
Evacuate
Evacuate the building in case of emergency.
Follow
Follow all departmental policies / procedures and orders.
Follow all existing and new procedures and policies.
Greet
Greet customers, visitors, staff, tenants, guests in a professional manner always.
Handle
Handle and safeguards confidential and sensitive City and personal information.
Handle noise complaints presented by residents after normal leasing office business hours.
Handle phone calls to the facility.
Identify
Identify, anticipate and resolve potential security issues as warranted.
Inspect
Inspect fire equipment on a daily basis.
Inspect I.D.'s at the Main Entrance, and check in all visitors.
Interact with
Interact with client's employees, vendors, and customers / guests in a professional manner.
Investigate
Investigate and prepare reports on accidents, incidents, and suspicious activities.
Investigate auto accidents / theft.
Issue
Issue and maintain employee IDs.
Keep
Keep accurate logs throughout your scheduled shift.
Know
Know site-specific operations performance manuals and post orders.
Lift
Lift, carry and / or move boxes that range from 10 - 25 pounds.
Log
Log guest and residents in and out of the building.
Maintain
Maintain a professional appearance at all times per organizational and department standards.Maintain confidentiality with respect to guest and employee incidents.
Maintain contract employee scheduling and training records.
Maintain good housekeeping in all areas and complies with safety practices.
Maintain order in the hotel, dealing with the welfare of guests.
Maintain personal presentation standards.
Maintain Physical Security requirements common to all SCIFs / SAPFs for accreditation.
Maintain procedures and run books, actively seeking to improve processes.
Maintain proficiency in the use of all assigned protective equipment, restraint devices and weapons.
Maintain proficiency with Non-Lethal Weapons.
Maintain radio communications open at all times.
Maintain the reception area to ensure a professional appearance.
Maintain the security and safety of the facility.
Make
Make decisions by following Security policies and procedures.
Manage
Manage altercations and emergency crises in an effective and professional manner.
Manage and schedules daily appointments and activities.
Monitor
Monitor for irregular or unusual activity.
Monitor for the presence of unauthorized persons.
Monitor all material entering or leaving the dock area.
Monitor TV cameras (CCTV) (if applicable).
Notify
Notify proper authorities in all cases of emergencies as outlined in the post orders.
Observe
Observe alarm systems or video cameras and operate detecting / emergency equipment.
Patrol
Patrol the interior and exterior of the hotel, residence and office space.
Perform
Perform all other responsibilities as directed and needed.
Perform at least two patrols of the property on foot - to include all buildings, public areas.
Perform bell person tasks and assist guests with luggage.
Perform other tasks or projects as assigned by management and staff.
Perform patrols of assigned area.
Perform patrols on foot or by car.
Perform risk analyses to determine cost-effective and essential safeguards.
Portray
Portray a positive image of the organization.
Prepare
Prepare detailed reports, emails, and other reports.
Prepare reports of all incidents involving criminal and security violations.
Process
Process incoming and outgoing classified visit certifications.
Protect
Protect the property and maintain a safe and welcoming environment.
Provide
Provide access control to facility.
Provide a physical presence.
Provide assistance to any position or post on a designated detail.
Provide assistance to team members, patients, and visitors.
Provide change management review and approval for security activities and firewall requests.
Provide clear criminal record certificate.
Provide documentation and follow up with appropriate Department heads and managers when necessary.
Provide escort services for occupants of client property, as requested.
Provide exceptional customer service and respond to inquiries from the public.
Provide first aid in a prompt, accessible, and appropriate manner.
Provide input to the strategic direction of the group.
Provide leadership, mentorship, training, and oversight for a team of onsite Armed Security Guards.
Provide periodic reporting to NCR Delivery team, NCR GIS and NCR Customers.
Provide quality customer service to Texas Health employees, visitors, and guest.
Provide Security to a homeless shelter.
Receive
Receive reports of criminal activity.
Report
Report writing following security investigations.
Respond to
Respond and assist with all emergency situations in the hotel as necessary.
Respond properly in any hotel emergency or safety situation.
Respond quickly and effectively to emergency and non-emergent situations.
Respond to malfunctions and hazardous situations to minimize liability.
Respond to alarms by investigating and assessing the situation.
Respond to all emergency calls including Emergency Response team calls.
Respond to and handle calls for service.
Respond to emergencies as prescribed in Emergencies Service Procedures of the property.
Respond to inquiries according to site access protocols.
Review
Review and verify Bill Of Lading documents and enter them into the system.
Review clearance paperwork for adequacy before final submission and ensure clearances are maintained.
Scan
Scan all trash from Production area checking for precious metal and other unauthorized items.
Secure
Secure and guard all entrances and exits as directed.
Secure premises and establishing a friendly presence at the site.
Set
Set security direction for public cloud transition.
Support
Support and guide the creation, approval, and embedding of security policies adaptions, standards.
Support high standards for safety.
Support security technology to ensure proper operation, including upgrades and installations.
Support your Management Team in achieving company sales targets and operational goals.
Take
Take responsibility for own actions.
Troubleshoot
Troubleshoot customer issues, concerns, or complaints.
Unlock
Unlock and lock certain areas during monitoring rounds and via Lenel systems.
Use
Use resources effectively and efficiently.
Wear
Wear the correct uniform for the duties in the correct way.
Work with
Work with the clients to develop capabilities briefings and presentations.
Write
Write clear and comprehensive reports including daily activity reports and incident reports.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Security Officer:
Computer Literacy
Security Industry
Security
Climb Stairs
Handle Crisis Situations At The Client Site
Lift Or Carry Up To 40 Pounds
Valid Guard Card / License
CP License
SIA CCTV License
Uniform
Correct Shoes
Show A High Visibility Security Presence
Law Enforcement
Most In-demand Soft Skills
The following list describes the most required soft skills of a Security Officer:
Written and oral communication skills
Interpersonal skills
Flexible
Reliable
Calm personality capable of controlling difficult situations
Diligent
Work without supervision and also as a member of a team
Deal with all levels of personnel and the general public in a professional and effective manner
Smart and well presented at all times
Polite at all times
Warm friendly welcoming manner
Attention to detail
Problem-solving attitude
Organizational capacity
Conflict management
Analytical ability
Can-do attitude
Leadership
Calm under pressure
Listening
