Main Responsibilities and Required Skills for Sales Development Representative

sales development representative discussing with two clients

A Sales Development Representative (SDR) is a salesperson that is in charge of qualifying and prospecting prospects. They reach out to businesses to determine if they're a good fit for the company, and if they are, they help them get started as clients. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Sales Development Representatives.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Sales Development Representative

The following list describes the typical responsibilities of a Sales Development Representative:

Achieve

  • Achieve agreed upon personal and team targets, quotas, and outcomes within schedule.

  • Achieve agreed upon sales targets and outcomes within schedule.

  • Achieve and exceed assigned KPIs, including completion of assigned client engagement tasks.

  • Achieve and exceed monthly / quarterly objectives.

  • Achieve daily and monthly Key Performance Indicators.

  • Achieve metric driven goals in support of sales plan.

  • Achieve monthly, quarterly, and yearly goals for qualified opportunities.

  • Achieve or exceed monthly quotas of qualified opportunities, appointments and closed deals.

  • Achieve targets and KPIs within a defined period.

  • Achieve your monthly goal of qualified opportunities for the sales team.

Act

  • Act proactively to create opportunities for new sales with current customers or prospects.

  • Act without being told what to do.

  • Act with urgency to engage and qualify inbound leads as quickly as possible.

Advise

  • Advise customers on how they can get the most out of the product.

  • Advise pursuit team in crafting and positioning deals and closing.

Aggregate

Aggregate customer feedback, complaints, or concerns and shares with manager.

Analyze

Analyze and interpret fluctuations in industry landscape, players, and growth opportunities.

Anticipate

Anticipate needs by studying services and conducting market research to identify new leads.

Articulate

  • Articulate our value proposition to assess a fit with prospective customers' business needs.

  • Articulate the business value and benefits of Element AI's products.

  • Articulate the company value proposition to assess interest.

Assess

Assess prospect's business and outline highest value solutions OneSpace can provide to the prospect.

Assist in

  • Assist in the sales process, support Sales Executives from lead up to close.

  • Assist in the sales process, support the Account Executive from lead up to close.

  • Assist the Head of SDR with coaching and training.

  • Assist with ensuring that the resident's apartments are ready for the arrival of the residents.

Attain

Attain and exceed monthly quotas for Qualified Opportunities generated.

Attend

  • Attend regular regional meetings and update team on progress of activities.

  • Attend trade shows, conferences, etc. to develop your network of prospects.

Attract

  • Attract and retain top performers while working with Enablement to replicate success.

  • Attract new accounts using outbound calls.

Begin

Begin to cold call and understand how to utilize your knowledge to overcome objections.

Book

Book presentations for our Enterprise Business Development Representatives to complete and close.

Build

  • Build and manage a pipeline of Enterprise customers.

  • Build and manage a pipeline of prospects from your own activities.

  • Build and manage lead development pipeline.

  • Build and prioritise daily and weekly lead outreach plans for the sales territory.

  • Build and research strategies to implement within the Sales Development function.

  • Build an outbound prospect program and implement it effectively.

  • Build a robust pipeline and provide accurate weekly forecasts on new prospects.

  • Build automated workflows and sequences for the top and middle of sales funnel processes.

  • Build long-term trusting relationships with clients.

  • Build long-term trusting relationships with Newchip and it's client network.

  • Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

  • Build prospect profiles from research.

  • Build rapport quickly through asking great questions and active listening.

  • Build relationships by connecting with and nurturing warm prospects.

  • Build relationships with your Inside, Field, and Sales Engineering counterparts.

  • Build strong relationships with prospects.

Capture

Capture and manage information / data / metrics in our Salesforce CRM system.

Carry out

Carry out a continuous follow-up of these prospects.

Clear

Clear path to promotion with accelerated leadership development programs.

Close

Close sales and achieve quarterly targets.

Codify

Codify and contribute learnings and best practices to the Outbound process and team members.

Collaborate with

  • Collaborate and learn from with a team of experienced Field Sales AE's and PredictHQ leadership.

  • Collaborate closely with Sales to accelerate opportunity pipeline growth.

  • Collaborate with Account Executives to build long-term relationships with new accounts.

  • Collaborate with Internal Sales Manager to determine necessary strategic sales approaches.

  • Collaborate with Marketing team to develop B2B marketing strategy.

  • Collaborate with marketing to support successful outbound campaigns.

  • Collaborate with others across the team - particularly.

  • Collaborate with Product and Marketing teams to grow our brand and generate demand.

  • Collaborate with sales and marketing team to more effectively reach and exceed your goals.

  • Collaborate with Sales colleagues to identify ongoing strategic targets.

  • Collaborate with your team and Account Executives on how to prospect in fresh and innovative ways.

Combine

  • Combine outreach methods and sequencing to land discovery meetings with prospects.

  • Communicate

  • Communicate extensively and expertly with multiple stakeholders across all levels of the business.

  • Communicate regularly with colleagues, management, and potential prospects.

  • Communicate the value of our product in a limited amount of time.

Complete

  • Complete a minimum of 80 outbound prospecting calls a day.

  • Complete continuing education based upon current certifications.

Conduct

  • Conduct account-based research to personalize outreach.

  • Conduct and manage the sales cycle process from initial contact through to qualification.

  • Conduct high-level consultative conversations with C-Level executives in prospect accounts.

  • Conduct high-level conversations with senior executives at targeted enterprise accounts.

  • Conduct high-level conversations with Senior Executives in Target and Prospect Accounts.

  • Conduct high volume prospecting (50 calls or emails per day) to qualify leads and prospects.

  • Conduct independent market research to identify new leads / prospects.

  • Conduct outbound, proactive calling, email, and social outreach to target accounts and territories.

  • Conduct web and phone-based demos to drive customer acquisition.

Confirm

Confirm customer needs and develop initial customer profile.

Connect

  • Connect customers' business needs with SL products and services.

  • Connect with potential customers through a variety of inputs (phone, chats, email).

Contact

  • Contact and build relationships with potential founders through calls, Linkedin, and email.

  • Contact and qualify leads to set appointments for Account Executives.

  • Contact potential clients through phone calls and emails.

Contribute

  • Contribute to larger efforts by Marketing and User Education with editing, proofreading, and ideas.

  • Contribute to marketing efforts by assisting in online and other marketing campaigns.

Convert

Convert inbound and outbound leads to meetings.

Coordinate

Coordinate and execute pre/post event outreach strategy.

Create

  • Create a great first impression with our prospects and provide impactful demos of our solutions.

  • Create and execute telemarketing scripts.

  • Create and manage organizational charts to understand each account's Total Addressable Market.

  • Create interest / demand through outbound channels e.g. phone, email, and social media.

  • Create massive growth in customer sales pipeline and ultimately help our customers grow revenue.

  • Create quality Sales Qualified Leads (SQLs) and opportunities on a weekly and monthly basis.

Deliver

  • Deliver messaging experimentation initiatives in conjunction with the marketing team.

  • Deliver targeted and strategic outreach by phone, LinkedIn, Email and referral introductions.

Develop

  • Develop a growth strategy focused both on financial gain and customer satisfaction.

  • Develop alternative solutions.

  • Develop and execute an effective cold-calling strategy.

  • Develop and execute outbound strategies and cadences to drive more opportunities.

  • Develop and execute strategy to achieve sales goals that align with customer requirements.

  • Develop and implement new and creative outreach strategies.

  • Develop a strategic business plan to successfully achieve the targeted top of funnel objectives.

  • Develop a strong demo pipeline for Account Executives via phone and email communications.

  • Develop customer intelligence and populate our CRM database with relevant information.

  • Develop entry level staff into valuable salespeople.

  • Develop opportunities for the sales team through prospecting and marketing leads.

  • Develop superior customer service relationship with prospects.

  • Develop the outbound sales strategy.

Disseminate

Disseminate opportunities to appropriate AE, educating rep as necessary about the opportunity.

Document

  • Document accurate tracking by managing and updating potential customers through our databases.

  • Document all activities, lead dispositions, and insights within ActiveCampaign.

  • Document interaction history in salesforce.com and ensure knowledge sharing with sales team.

Drive

  • Drive new business growth through outreach via phone and email.

  • Drive top-of-the-funnel lead generation for account executives and sales managers.

Encourage

Encourage all inbound leads through to qualification for Lightspeed inside sales team -.

Engage

  • Engage and qualify potential customers.

  • Engage in all steps of the Sales Cycle to ensure smooth Pipeline Progression to maximise results.

  • Engage outbound leads through initial phone and email contact.

  • Engage with the ideal personas in targeted prospect accounts around their business needs.

Ensure

  • Ensure consistent hygiene for the Sales pipeline, forecasting, and activity reporting in Hubspot.

  • Ensure quality of opportunities and leads so they become forecasted in pipeline.

Establish

  • Establish and maintain positive working relationships with team members and customers.

  • Establish trusting relationships with key stakeholders.

Evangelize

  • Evangelize the Salesforce platform, the ISV Partner Program and the AppExchange ecosystem.

  • Evangelize video marketing in conjunction with marketing automation platforms.

Exceed

  • Exceed team goals to drive success.

  • Exceed weekly activity goals.

  • Exceed weekly, monthly, quarterly lead development targets.

Execute

  • Execute against set sales and revenue targets.

  • Execute inbound and outbound campaigns to thousands of companies in North America and Europe.

  • Execute the necessary daily activities to meet your monthly goals.

Expedite

Expedite the resolution of customer problems and complaints to maximize satisfaction.

Explain

Explain value proposition and make prospects comfortable.

Facilitate

Facilitate and manage a systematic and organized approach to day-to-day activity.

Find

  • Find creative ways to reach customers and help them find solutions with Hoppier.

  • Find new business leads from incoming requests for quotes & phone calls.

Focus on

Focus on customer success and exceeding customer expectations.

Follow up

  • Follow up and nurture prospects until they are ready to engage with Account Executives.

  • Follow up leads generated by Field Marketing campaigns in a proactive and timely manner.

  • Follow up on inbound marketing leads with the expected level of information for interested prospects.

  • Follow up with customers who have churned.

Generate

  • Generate curiosity with potential customers by clearly articulating the company's value proposition.

  • Generate emails for Groove.co, make cold-calls to map and penetrate accounts.

  • Generate new customers through leads and cold calling.

  • Generate new leads in prospective accounts.

  • Generate prospective customers through cold calling and qualify leads.

  • Generate qualified customer meetings in the Public Sector for Ivalua Account Executives.

  • Generate prospective customers through cold calling (primary focus on new account acquisition).

Get

Get appointments for the Account Executives.

Give

Give feedback up the sales and marketing channels over lead quality.

Go

Go with the salespeople on appointments to meet the prospects you qualified.

Handle

  • Handle and qualify inbound sales & marketing leads.

  • Handle front facing communications with excellent customer service skills.

  • Handle heavy telephone / email inquiries and requests.

  • Handle objections and move candidates toward close.

Help

  • Help build out our world-class Sales Playbook and Tech Stack.

  • Help create a bonus compensation structure for SDRs.

  • Help create successful cold call and email campaigns.

  • Help improve the outreach to interested leads.

  • Help the company to deploy more capital and find new acquisitions.

  • Help the sales team grow a consistently healthy pipeline of prospects.

  • Help us continue in our mission of empowering struggling students.

  • Help with logistics around local promotional events.

Host

Host presentations and product demonstrations expertly.

Identify

  • Identify and follow-up on opportunities to establish customer relationships.

  • Identify and qualify new sales opportunities for our Sales team.

  • Identify best practices to help refine the lead generation and qualification process.

  • Identify business leads within target sectors and accounts.

  • Identify client needs and business problems using proven sales methodologies.

  • Identify client needs and suggest appropriate products / services.

  • Identify, create, and develop new business opportunities for Account Executives.

  • Identify customer needs to determine if Potloc solutions would be a good fit.

  • Identify customer needs to determine the appropriate follow-up actions.

  • Identify prospect's needs and suggest appropriate products / services.

  • Identify real estate agents and brokerages that would benefit from our platform and product suite.

  • Identify, train and develop employees.

Implement

Implement sales strategies and document in SFDC.

Incorporate

Incorporate that background into relevant communications.

Influence

Influence short-term and long-term milestones for clients' growth and performance goals.

Initiate

Initiate relationships through direct interaction with prospects via phone and email communications.

Input

Input information from a variety of sources into a computer database.

Interact with

  • Interact positively with customers to promote the restaurant facilities and services.

  • Interact with prospects via telephone, video calling, and email with a high attention to detail.

  • Interact with prospects via their channel of choice with a high attention to detail.

Keep

  • Keep abreast of best practices and promotional trends.

  • Keep all prospects warm and ensure no meeting gets missed.

  • Keep records of sales, revenue, invoices etc..

  • Keep systems up to date with lead activity and qualification notes.

Launch

Launch and test new outbound generation channels and determine how best to scale them.

Lead

  • Lead generation exposure within a SaaS technology start-up and / or Salesforce expertise an asset.

  • Lead Prospecting, Generation, and Qualification.

  • Lead the ideation, development and launch of new features and capabilities.

Learn

  • Learn all tech systems & product offerings to be effective in the position.

  • Learn and maintain in-depth knowledge of the BrightEdge technology, industry trends, and competition.

  • Learn and maintain knowledge of our marketing solutions, target market, and industry trends.

  • Learn from top executives from the bottom how the sales team works.

  • Learn new products / services quickly and efficiently.

  • Learn the Elevate K-12 product and messaging.

  • Learn to sell in a dynamic, innovative, fast-paced environment.

Leverage

  • Leverage CRM tools (Hubspot) to prospect into specific geographic territories and sectors.

  • Leverage CRM tools (Salesforce & SalesLoft) to effectively prospect and organize leads.

  • Leverage internal and external resources to generate new leads.

  • Leverage sales automation applications to document activity, results, and best practices.

Maintain

  • Maintain active engagement with merchants in order to successfully sell our app.

  • Maintain active engagement with new and existing leads through.

  • Maintain and expand the database of prospects for the organization.

  • Maintain and expand the database of prospects within the assigned territory.

  • Maintain and grow a list of prospects and leads.

  • Maintain and manage the inbound and outbound activities for all BDRs.

  • Maintain a robust pipeline and accurate forecasts.

  • Maintain company CRM and your individual pipeline.

  • Maintain contact with marketing.

  • Maintain detailed account profiles and lead progress.

  • Maintain detailed documentation and analysis of leads.

  • Maintain detailed documentation and analysis of leads in the Hubspot.

  • Maintain internal CRM system on your own pipeline.

  • Maintain network performance by performing network monitoring and analysis, and performance tuning.

  • Maintain proactive relationships with all partners associated with respective opportunities.

  • Maintain records of accounts, contacts and activities in Salesforce.

  • Maintain strong relationships with marketing team, leveraging campaigns to aid in outbound reach out.

  • Maintain up-to-date and extensive knowledge of all Concur product offerings.

Make

  • Make a high volume of daily outbound sales calls to a diverse group of potential clients.

  • Make calls and drive prospect outreaches at Target Accounts to generate qualified interest.

  • Make cold call phone calls to find new opportunities for the sales team.

Manage

  • Manage a diverse pipeline of businesses and prioritize outreach to achieve revenue objectives.

  • Manage a high volume of work while maintaining a high degree of responsiveness.

  • Manage and update the CRM database.

  • Manage a pipeline of interested prospects.

  • Manage Health and Safety initiatives for assigned module.

  • Manage multiple lead sources, including incoming calls, emails, and live chat.

  • Manage ongoing communication with agencies (newsletters, relevant articles, etc.).

  • Manage pre and post trade show outreach for existing and new customers.

  • Manage social media engagement and advertising.

  • Manage the administration of all leads and prospecting opportunities in Salesforce.

  • Manage the company prospect database for accuracy.

  • Manage the full sales cycle from initial interest to sales activation.

  • Manage the output / performance of the BDR team in EMEA.

  • Manage your activity and pipeline in Salesforce and Salesloft.

Managing

Managing your lead database in an efficient and proactive manner.

Maximize

Maximize customer retention and revenue.

Meet

  • Meet and exceed all quarterly and annual sales quotas.

  • Meet and exceed daily outbound cold call, email, & social selling targets.

  • Meet and exceed lead generation targets.

  • Meet and exceed monthly, quarterly, and annual pipeline generating targets.

  • Meet monthly and quarterly qualified leads and revenue objectives.

  • Meet or exceed assigned quota of a minimum of 40 calls / 30 emails per day.

  • Meet personal targets and work towards the company's sales goals and profitability.

  • Meet predetermined metrics, quotas and sales objectives.

Mentor

Mentor and help train new hires.

Move

Move customers efficiently through your pipeline.

Nurture

Nurture prospects through marketing campaigns by email, etc.

Onboard

Onboard and train SDRs with clear time-to-productivity targets.

Organise

Organise sales and marketing processes and data into our CRM.

Outbound

  • Outbound sales efforts to cast a wider net and validate prospects with Data team.

  • Outbound sales prospecting to gather account intelligence and set appointments for the sales team.

Overachieve

Overachieve weekly and monthly metrics & KPI's (e.g., call time, connect rates etc.).

Own

  • Own, develop, and implement data, analytics & market / customer research.

  • Own the lead stage of the customer journey as we ensure Kounta is the right fit for their business.

  • Own the lead workflow process to directly impact our sales numbers.

Participate in

  • Participate in outbound cold-calling campaigns against specific target lists.

  • Participate in special projects and assignments.

Perform

  • Perform additional ad hoc tasks.

  • Perform a high volume of outbound calls to prospective law firms.

  • Perform cost-­benefit and needs analysis of existing / potential customers to meet their needs.

  • Perform effective online presentations & demos to prospects.

  • Perform other related duties as assigned.

  • Perform proactive, outbound sales activities (cold calling) for assigned campaigns.

Plan

Plan and take action to protect company & customer assets, reputation and ensure business continuity.

Prepare

  • Prepare and review purchase orders, including modifications.

  • Prepare for and book pitch meetings with target prospects.

Present

Present the facilities of the business in an informative and professional manner.

Prioritize

Prioritize your pipeline for maximum efficiency daily.

Promote

  • Promote excellent test automation and testing practices throughout the development lifecycle.

  • Promote a strong sense of urgency for reaching goals and key deliverables.

Prospect

  • Prospect and contact administrators at higher education institutions.

  • Prospect and develop sales appointments within Pliancy's target market.

  • Prospect and lay the foundation for a strong, long lasting relationship.

  • Prospect and qualify leads for the sales team.

  • Prospect for, generate, educate and qualify leads to create sales-ready opportunities.

  • Prospect leads through existing company contacts, research, networking, and marketing generated SQLs.

Provide

  • Provide and accept feedback on what's working and what's not working.

  • Provide compelling compensation packages – benefits, competitive pay, and equity.

  • Provide directional leadership new SDRs (as and when they join).

  • Provide excellent customer service to inbound inquiries.

  • Provide excellent customer service to to inbound inquiries.

  • Provide feedback to the marketing team on campaign effectiveness.

  • Provide feedback to the Product team on which features are most desirable.

  • Provide impactful demos of our solutions.

  • Provide quoting as required on transactions.

  • Provide Sales support duties for active sites in the region.

  • Provide trustworthy feedback and after-sales support.

Qualify

  • Qualify and develop new leads originating from a variety of sources.

  • Qualify and develop opportunities for the sales team from inbound leads.

  • Qualify and generate new prospects on the live chat.

  • Qualify inbound leads and guide partners through our onboarding process.

  • Qualify inbound leads, creating opportunities and next steps for Account Executives.

  • Qualify inbound leads to triage to sales representatives.

  • Qualify incoming marketing leads with outbound email and phone calls.

  • Qualify inquiries regarding interest in Segment.

  • Qualify leads before distribution to field sales and / or field channel teams.

  • Qualify leads from marketing campaigns to convert them into sales opportunities.

Reach out

  • Reach out to businesses in your pipeline at scale through cold calling, emailing and social selling.

  • Reach out to customer leads through cold calling, cold emailing, and other techniques.

  • Reach out to potential clients in a resourceful and engaging way.

  • Reach out to prospective customers to demonstrate Tonic's ability to amplify their effectiveness.

Record

Record and update data in Salesforce.

Report

  • Report engagement and outreach results to leadership team.

  • Report feedback received from prospects and sales interactions to management and marketing.

  • Report on activity and results.

  • Report to sales leadership on (weekly / monthly / quarterly) sales results.

Represent

Represent the company at conferences and tradeshows.

Research

  • Research accounts and generate new prospects.

  • Research and analytical skills to identify and target prospects accurately.

  • Research and build new accounts (i.e.sending emails, strategic calling, LinkedIn).

  • Research and create lists of target accounts to meet our sales target profiles.

  • Research key verticals & target accounts and generate interest.

  • Research potential customer segments for new Brainbase products.

  • Research potential markets and industries for our Sales Team.

  • Research, prospect and qualify leads.

  • Research prospects, their companies, identify influencers and decision makers.

  • Research prospects to build effective outreach.

  • Research prospects via linkedin salesnavigator in APAC that fit our buyer persona.

  • Research target accounts and key stakeholders in multiple lines of business.

Respond

  • Respond, engage, and qualify leads and inquiries.

  • Respond to inbound lead activity via the web and the phone.

  • Respond to inbound lead inquiries for new business.

  • Respond to marketing driven inbound leads.

  • Respond to numerous email and phone inquiries with quick and accurate data.

Review

  • Review analytics from monthly email campaigns and follow up on areas of opportunity.

  • Review outbound content and metrics around current initiatives.

Run

Run lead effectiveness analysis.

Schedule

  • Schedule discovery meetings for Account Executives and prospects.

  • Schedule qualified customer meetings for Solace sales and conduct a warm hand-off with them.

Seize

Seize increasing management opportunities within the team.

Send

Send outbound emails with information on the company courses, workshops, and events.

Set

  • Set appointments for sales team when a lead reaches a qualified stage.

  • Set appointments for Skeleton internal sales team when a lead reaches the required stage.

  • Set appointments for the Sales Team and Key Accounts Executives.

  • Set sales meetings and discovery calls at enterprise targets.

Setup

  • Setup and train prospects on demo environments.

  • Set up appointments for the sales team, and meet a weekly goal of outbound meetings set.

  • Set up meetings between prospective customers and Account Executives.

  • Set up meetings or calls between (prospective) clients and Account Executives.

  • Set up meetings or calls between (prospective) customers and sales executives.

  • Set up meetings with qualified leads.

Source

  • Source new sales opportunities through extensive research (Jobsites / Google / Tools).

  • Source new sales opportunities through inbound lead follow-up.

Stay up to date on

  • Stay up to date on trends in the industry and marketing developments in the industry.

  • Stay up-to-date with new products / services, pricing / payment plans, and partners.

  • Stay up-to-date with the competitive environment and market trends.

Support

  • Support and guide your prospects in choosing our services.

  • Support and help to develop the growth engine.

  • Support and learn from senior sales colleagues on complex sales opportunities.

  • Support proposal and pitch creation for qualified leads.

  • Support the qualification inbound leads (MQLs) using all manner of communication channels.

  • Support the sales team with calendar management, meeting notes, and interview scheduling.

Take

  • Take detailed notes in Salesforce on conversations and to track all activity.

  • Take initiative to help marketing convert their efforts into leads for the sales team.

Track

  • Track activities and maintain relevant information in the Salesforce.com CRM system.

  • Track all activities and data in Salesforce.com.

  • Track all relevant qualification and lead management activity using Hubspot.

  • Track all relevant qualification and lead management activity using Salesforce.com and other tools.

  • Track and manage relevant legal documents, proposals and service agreements related to opportunities.

  • Track and report daily / weekly / monthly activity goals as required.

  • Track key information for follow-up and analytics.

  • Track opportunities and results in (CRM) software.

  • Track performance metrics on lead conversions.

  • Track record of achieving and exceeding key sales activities and metrics.

  • Track record of achieving quotas and most importantly maintaining client relationships.

  • Track record of meeting goals and metrics.

  • Track sales performance and produce sales progress reports.

Uncover

Uncover the needs of potential clients over the phone and align them with the appropriate solution.

Understand

  • Understand a lead's needs and effectively communicate how our service will meet them.

  • Understand and succinctly communicate the company value proposition.

  • Understand the company's offerings and competitive advantage.

  • Understand how to control risk and use appropriate monitoring system.

  • Understand key goals, challenges and drivers of change for good fit prospects.

  • Understand our customer's needs to help them achieve their business goals through TrueLayer.

  • Understand and embrace prospecting accounts.

  • Understands what good prioritisation is, and values output and results.

  • Understand the account's needs and effectively communicate how Pliancy can solve their problems.

  • Understand the sales process and how to enter information into client databases.

Update

  • Update and maintain CRM information by ensuring all communications are logged and identified.

  • Update and maintain customer details in CRM (Hubspot).

  • Update lead status and all prospect interaction in CRM application daily.

  • Update the information in our CRM on a daily basis.

Use

  • Use initiative to build and develop your pipeline in accordance with the Sales Leadership team.

  • Use of a CRM system - Salesforce.com preferred.

  • Use Salesforce.com to maintain and report on SDR activity and metrics.

  • Use systems to develop a successful pipeline and engage potential new members in a timely fashion.

  • Use your target as a floor, rather than a ceiling.

Utilize

  • Utilize automated systems to send out 140+ emails per day.

  • Utilize digital and inside sales prospecting tools to increase connect rates, timely and relevant.

  • Utilize Salesforce and email communications to further qualify website leads as sales opportunities.

  • Utilize SalesForce, cold calling, email, and creative outreach to generate new sales opportunities.

  • Utilize Salesforce CRM to log, track and report on prospecting activity.

  • Utilize Social Selling tools & techniques.

  • Utilize provided information to contact potential customers regarding services.

  • Utilize the Playbook (scripts) to educate and qualify leads.

Work with

  • Work internally with other departments to ensure proper quality and quantity of demonstrations.

  • Work with an engaged and professional team of successful SaaS revenue growers.

  • Work within the Marketing team to convey feedback on prospect requirements and demand gen strategies.

  • Work with mentors to set goals for yourself to gain consideration for promotion.

  • Work with sales and marketing to help create new campaigns to drive pipeline.

  • Work with sales management to create and implement new prospecting strategies.

  • Work with strategic partners and alliances.

  • Work with the Marketing and Sales teams to identify and prioritize strategic opportunities.

  • Work with the Sales leadership to develop and grow the sales pipeline.

  • Work with your dedicated Account Executives to identify ongoing strategic targets.

Write

  • Write simple correspondence.

  • Write their own material, get stuff done without many resources, and adapt quickly.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Sales Development Representative:

  1. Sales

  2. Salesforce

  3. CRM

  4. Marketing

  5. Business Development

  6. Sales Development

  7. Business

  8. SAAS

  9. Email

  10. Excel

  11. Inside Sales

  12. Lead Generation

  13. Customer Service

  14. SDR

  15. Hubspot

  16. Social Media

  17. Prospecting

  18. Linkedin

  19. Software Sales

  20. Cold Calling

  21. Outreach

  22. Salesloft

  23. Technology Sales

  24. MS Word

  25. Microsoft Office

  26. MS Office

  27. Outbound Sales

  28. Phone

  29. B2B Sales

  30. BDR

  31. Saas Sales

  32. Sales Environment

  33. Commercial Qualifications

  34. Linkedin Sales Navigator

  35. Outlook

  36. MS Powerpoint

  37. Zoominfo

Most In-demand Soft Skills

The following list describes the most required soft skills of a Sales Development Representative:

  1. Written and oral communication skills

  2. Organizational capacity

  3. Interpersonal skills

  4. Team player

  5. Self-starter

  6. Time-management

  7. Listening

  8. Self-motivated

  9. Attention to detail

  10. Highly motivated

  11. Analytical ability

  12. Problem-solving attitude

  13. Positive attitude

  14. Presentation

  15. Detail-oriented

  16. Work ethic

  17. Organized

  18. Confident

  19. Curious

  20. Positive

  21. Multi-task

  22. Ambitious

  23. Negotiation

  24. Desire

  25. Priority management

  26. Energetic

  27. Entrepreneurial mindset

  28. Enthusiastic

  29. Creative

  30. Driven

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