Main Responsibilities and Required Skills for Property Manager

property manager working on tablet

A Property Manager helps with all aspects of the property, including finding tenants, collecting rent and security deposits, coordinating repairs and maintenance, and handling any other issues that may arise. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Property Managers.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Property Manager

The following list describes the typical responsibilities of a Property Manager:

Accept

Accept payments, manage daily banking activities.

Accomplish

  • Accomplish financial objectives by collecting rents.

  • Accomplish organization goals by accepting ownership for accomplishing new and different requests.

Achieve

Achieve high standards of maintenance and services within budget and at competitive costs.

Address

Address the concerns of current and prospective residents in a friendly and professional manner.

Adhere to

Adhere to and maintain established emergency procedures.

Advertise

  • Advertise and promote the property.

  • Advertise and show vacant suites and perform due diligence procedures in tenant selection.

Advise

  • Advise management of unstable tenancies.

  • Advise on audiovisual production.

Advocate

Advocate for continued training for the team.

Analyze

  • Analyze and control all property expenses to confirm a reasonable cost / benefit ratio.

  • Analyze monthly and annual budgets and explain variances.

  • Analyze financial statements to project future financial position and budget requirements.

Anticipate

  • Anticipate and get approval of any significant departures from budget in advance.

  • Anticipate, monitor, and resolve issues.

Approve

  • Approve a variety of Purchase Orders and Invoices and, Work Orders.

  • Approve invoices for completed work and forward for payment.

  • Approve invoices for payment in concert with company policy.

Arrange

Arrange, prepare for, and attend strata council meetings and general meetings.

Assemble

Assemble and analyze contract bids.

Assess

Assess tenancy applications and conduct new resident inductions.

Assist in

  • Assist accounting with questions related to properties and resolutions of vendor issues.

  • Assist Chief Engineer in meeting the assigned criteria within the Operations Audit.

  • Assist General Manager with monthly close process and required monthly financial reporting.

  • Assist in, and conducts, initial and annual re-certification.

  • Assist in collecting all rents due under leases agreements, as directed by the GM.

  • Assist in collection of receivables and timely payment of rent from tenants.

  • Assist in completing the Management Audit.

  • Assist in conducting market surveys and shop competitive communities.

  • Assist in executing new hire on boarding experience.

  • Assist in marketing of available space.

  • Assist in obtaining quotes and completing of cleaning and maintenance contracts.

  • Assist in overseeing Property Maintenance & Administrative Management.

  • Assist in processing rent and expenses of the property through the MRI / Avid platform.

  • Assist in Rent Review process (Fixed and CPI).

  • Assist in resolving problems.

  • Assist in the organization of tenant functions / events.

  • Assist in the preparation and presentation of property operation reports and client meeting minutes.

  • Assist in the preparation of annual budgets and income projections in a timely and accurate manner.

  • Assist in the preparation of quarterly management reports and annual budget preparation as requested.

  • Assist in the solicitation of prospective tenants and the leasing of space.

  • Assist Manager in the budget preparation of the operating and capital expense budgets.

  • Assist Property Managers in their tasks and learn from them.

  • Assist prospective tenants in qualifying for an apartment by collecting appropriate information.

  • Assist the Design & Install team with new property setups on an as-needed basis.

  • Assist the managers in providing ongoing coaching, guidance and direction to employees.

  • Assist the property accountant in the presentation of the annual budget to the Board of Directors.

  • Assist the Property Manager in effectively managing all of residential properties.

  • Assist with account analysis and A / R collection.

  • Assist with Accounts Receivable collections.

  • Assist with developing annual marketing plan and property budget.

  • Assist with eviction of tenants in compliance with court order and directions from lawyer and owner.

  • Assist with handling all inquiries and correspondence from residents.

  • Assist with insurance and appraisal tours as directed.

  • Assist with leasing responsibilities as needed.

  • Assist with managing the Front Desk operation.

  • Assist with production of Tenant Tax Invoices and reconciliation across portfolio.

  • Assist with quoting process – follow up with vendors and track quotes once received.

  • Assist with reserve process.

  • Assist with tenant issues or maintenance calls and required follow up.

  • Assist with the implementation of National Programs and property management best practices.

  • Assist with the preparation and review of the weekly, monthly, and annual reports as required.

  • Assist with the preparation of building certifications.

Assure

  • Assure succession planning.

  • Assure that all staff members comply with company and building policies and procedures.

Attend

  • Attend and oversee meetings with staff, tenants, and contractors when necessary.

  • Attend and participate in professional group meetings.

  • Attend and record monthly Board meetings that take place in the evening.

  • Attend evening Monthly Board Meetings and Special Meetings and Owners' Meetings as required.

  • Attend monthly arrears meeting.

  • Attend departmental meetings.

  • Attend weekly construction meetings.

Attract

Attract and educate new tenants.

Authorize

Authorize purchase requisitions within authorized limits.

Build

Build and foster long-standing relationships with customers, clients, affiliates and colleagues.

Carry out

Carry out regular site visits to ensure all buildings are in good order.

Collaborate

  • Collaborate with our financial team in the preparation of financial reports and budgets.

  • Collaborate with senior management to establish and review all matters related to rent.

  • Collaborate with the with Leasing Department regarding all aspects of leasing.

Collect

  • Collect and post rent and manage delinquencies / collections.

  • Collect rent, and other payments.

  • Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.

Communicate

  • Communicate and update homeowners on the status of their property in case of any changes.

  • Communicate proactively with owners and carry out property visits.

  • Communicate regularly with clients (owners) and key stakeholders on property related matters.

  • Communicate with tenants and vendors.

  • Communicate with tenants regarding property-related issues.

Complete

  • Complete delinquency review, accounting month-end and process evictions according to company policy.

  • Complete monthly property reports, variance reports, and quarterly re-forecasts.

  • Complete other duties as assigned.

  • Complete special projects for both clients and managers as assigned.

Compose

  • Compose and prepare routine correspondence, rental notices, and other letters and memorandums.

Conduct

  • Conduct market surveys monthly and provide trend report information.

  • Conduct monthly property inspections.

  • Conduct move-in and move-out inspection with residents.

  • Conduct move in and out inspections.

  • Conduct required unit inspections.

  • Conduct scheduled inspections and transfer request inspections.

  • Conduct vendor product reviews and formulate recommendations for expense efficiency.

Confirm

Confirm that software calculated rent is accurate

Contribute

Contribute to achievement of team goals, leasing benchmarks, and resident retention.

Coordinate

  • Coordinate all building fire / life safety drills / seminars.

  • Coordinate and oversee all tenant and building work to ensure timely and accurate completion.

  • Coordinate and oversee the activities of trades working on site.

  • Coordinate maintenance efforts with outside contractors, tenant finish personnel and engineers.

  • Coordinate maintenance schedule and building inspections.

  • Coordinate on-site access for contractors / realtors / etc.

  • Coordinate on-site work with internal maintenance staff and external contractors.

  • Coordinate repairs, maintenance and site inspections.

  • Coordinate special projects as requested by Regional Property Manager.

  • Coordinate, supervise and track all maintenance requests.

  • Coordinate tenant move-ins and move-outs and work with team to ensure timely turnaround for leasing.

  • Coordinate tenant move ins and move outs, including furniture delivery and pick up.

  • Coordinate tenant / stakeholder meetings.

  • Coordinate, with administrative assistance, notifications to leasing agents.

  • Coordinate with vendors, engineers, and the site team to deliver project goals.

  • Coordinate Work Orders, including maintenance staff time sheets, time entry, and billing reports.

Correspond

Correspond with landlords and tenants.

Cover

Cover all site operations in the absence of the Property Manager.

Create

  • Create and maintain contract expiration schedule as well as assist with renewals.

  • Create annual income and expense budget.

  • Create, mentor and manage a cohesive property maintenance team.

  • Create staffing schedules and ensure they are consistent with community needs.

Design

Design / maintain a marketing and advertising concept for property staff to implement.

Develop

  • Develop, administer and annual budget preparation for assigned properties.

  • Develop, administer, and submit both operating and capital reports.

  • Develop and controls annual budgets for operating expenses and rent rolls.

  • Develop and implements a tenant retention program.

  • Develop ideas and implement programs to enhance the tenants' experiences in the building.

  • Develop, implements and monitors preventative and corrective maintenance programs.

  • Develop & maintain property staff- oversight of 1-5 employees.

  • Develop Quality Assurance Program for all 3rd Party Service Providers.

  • Develop strong relationships with tenants, contractors and vendors.

Direct

  • Direct development, revision and implementation of property manuals and on-line systems.

  • Direct Property Management Assistant with administrative-related duties on the assigned properties.

  • Direct service requests needed for the maintenance team.

  • Direct preventive maintenance programs.

Distribute

Distribute daily work orders with instructions to painting staff.

Document

Document information correctly and deposit funds into the bank within mandatory timeframes.

Draft

  • Draft, submit and process LTB forms to tenants (N1, N2, N4, N9, N11 & N12).

Empower

Empower your Property Managers while holding them accountable for decisions and results.

Enforce

  • Enforce building rules and regulations.

  • Enforce late fees for tardy payments.

  • Enforce occupancy policies and procedures by confronting violators.

Ensure

  • Ensure all policies and procedures are upheld and infractions are properly reported.

  • Ensure all financial transactions are properly recorded and tracked.

  • Ensure all information between the Client and the Sales Team is kept confidential.

  • Ensure all managed sites are operating according to state and local building codes.

  • Ensure all Property Management policies, procedures and operations are executed to standard.

  • Ensure all rental enquires are answered within the guidelines provided.

  • Ensure all teams are appropriately staffed and trained.

  • Ensure apartments are prepared for move-in.

  • Ensure Certificates of Insurance for tenants and vendors.

  • Ensure compliance of local and federal laws.

  • Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

  • Ensure excellent tenant relations through personal contact and excellent customer service.

  • Ensure financial records and statements are current.

  • Ensure JLL 4-Sight Program is kept updated on a regular basis.

  • Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.

  • Ensure proper maintenance and inspect properties periodically.

  • Ensure properties are maintained and repaired in good condition.

  • Ensure record keeping in order to evidence compliance.

  • Ensure regulatory compliance and effective management of risk and liability for both client and C&W.

  • Ensure rent increases are being administered accurately and timely per property budgets.

  • Ensure succession planning is in place at the site level.

  • Ensure that above standard tenant bill-backs for electrical usage, after hours.

  • Ensure that all associates are fully trained and aware of job responsibilities.

  • Ensure that all legal agreements have been fully executed by tenant and ownership.

  • Ensure that all service requests are recorded and communicated appropriately to maintenance.

  • Ensure that all staff members are professional in conduct and appearance.

  • Ensure that all staff members provide the highest level of service to residents.

  • Ensure that A / P invoices are properly submitted and processed to the corporate office for payment.

  • Ensure that direct enquiries and direct applications are converted via focused follow up activity.

  • Ensure that property documents are filed in a timely manner with the proper federal agencies.

  • Ensure that Property Managers are proactive in setting rents and positioning their properties.

  • Ensure that repairs are completed in a timely manner.

  • Ensure that there is 24-hour emergency coverage for the property at all times.

  • Ensure the property and grounds are well maintained.

  • Ensure the proper upkeep of the property prior to move-in and move-out.

  • Ensure vendor certificates of insurance are on file and current.

  • Ensure vendors and tenants adhere to life-safety and other applicable code requirements.

Establish

Establish a high level of client satisfaction.

Evaluate

Evaluate the efficiency of programs and makes recommendations for improvements as needed.

Execute

  • Execute on Heirloom's walkthrough checklist.

  • Execute operations maintaining the budget, goals and objectives.

  • Execute Sales Process effectively.

File

File all paperwork in order to support the tracking of all resident related housing court actions.

Find

Find areas for improvement on operational processes.

Follow

  • Follow and enforce all safety procedures and notify Safety Coordinator of safety hazards.

  • Follow eviction procedures and protocols for non-payment violations.

  • Follow through on Repair and Maintenance requests.

  • Follow up with applicant, draft lease, administer leases for electronic signature.

Formulate

Formulate strategic directions towards effective management of Property operation.

Generate

Generate and track service orders, approvals and distribution.

Handle

  • Handle all resident issues in a timely manner to ensure an exceptional customer experience.

  • Handle all direct bill account billing and accounts receivable while tracking account balances.

Help

  • Help maintain the accuracy of resident ledgers and files.

  • Help to ensure the physical well-being and curb appeal of the apartment community.

  • Help with training staff as necessary and models effective sales techniques on a daily basis.

Hire

  • Hire and supervise rental agents and building superintendents.

  • Hire for attitude and character not just aptitude.

  • Hire, train, supervise, develop and terminate operations team members at their communities.

Identify

  • Identify and analyze problems for reference to supervisor on non-routine issues.

  • Identify and strive to meet the resident's needs.

  • Identify customer self-storage needs and other ancillary items.

Implement

  • Implement and maintain property files, manuals, tenant and operational files and documents.

  • Implement standards and improvements throughout the building.

  • Implement and monitors safety protocols.

Input

Input daily activity on daily and vacancy reports.

Inspect

Inspect property for damages or maintenance requirements.

Interact

Interact with property owners and tenants to ensure excellent customer service levels are being met.

Interface

Interface with all internal department personnel (accounting, compliance, closings, etc.).

Interview

  • Interview, select, hire, and train the on-site staff members.

  • Interview, train and supervise resident managers including performance management.

Investigate

  • Investigate and resolve complaints from residents.

  • Investigate and resolve resident complaints.

Issue

Issue purchase orders and set up contracts in MRI.

Keep

Keep abreast of any changes in property management standards, new applications, trends, and ideas.

Lead

Lead the process of implementing new property management software across the entire portfolio.

Learn

Learn and comply with industry legal requirements, including federal and local Fair Housing Laws.

Lease

Lease set up, charge backs and adjustments in Yardi.

Liaise with

  • Liaise between tenants / vendors and property manager.

  • Liaise with Tenants on day-to-day property management issues.

  • Liaise with the tenants on day-to-day property management issues.

  • Liaise with building operators and contractors as directed by the General Manager.

  • Liaise with delivery carriers on all packages and incoming / outgoing mail.

  • Liaise with regulatory and civic authority as required.

Maintain

  • Maintain accurate digital records through Yardi and other programs.

  • Maintain a deposit to show a ratio of at least 50%.

  • Maintain and update contract schedule and various database software.

  • Maintain and update security deposit reports.

  • Maintain a positive relationship with renters and tenants.

  • Maintain building systems, including vendor sourcing and set-up.

  • Maintain community appearance and ensure repairs are noted and completed on timely basis.

  • Maintain current knowledge of each assigned property.

  • Maintain in-depth knowledge of market conditions.

  • Maintain logs of daily property walks.

  • Maintain marketing and advertising sources routinely.

  • Maintain occupancy and rental income levels which comply with budgeted expectations.

  • Maintain of Landscaping / Horticulture.

  • Maintain open and regular communication with the owners or their representatives.

  • Maintain petty cash funds.

  • Maintain property by investigating and resolving tenant complaints.

  • Maintain property records inclusive of schedule of maintenance, lease dates, and keys.

  • Maintain role as a secondary contact for tenants relative to tenant service requests.

  • Maintain tenant and vendor insurance certificates, contracts and contact information for vendors.

  • Maintain tenant work order system in conjunction with property managers.

  • Maintain the Management office and is responsible for all day-to-day operations.

  • Maintain the physical integrity of assigned communities.

  • Maintain the property purchase order system.

  • Maintain the standard of S.T.P. up to 250 KLD and W.T.P up to 163 KLD.

  • Maintain the waiting lists.

  • Maintain timely communications with residents and tenants.

Make

  • Make necessary adjustments to operating equipment and controls.

  • Make regular bank deposits and report bank deposits to corporate office.

  • Make rent recommendations for vacant units and those subject to renewal.

  • Make recommendations for filing of forcible retainers.

Manage

  • Manage all lease-related issues.

  • Manage all phases of community operations under the direction of the Regional Manager.

  • Manage and control advertising budgets.

  • Manage and encourage electronic payments through the Resident Portal.

  • Manage and maintain all tenant information and documentation as required.

  • Manage and plan facility budgets.

  • Manage annual service charge budgets.

  • Manage a team of 30+ people.

  • Manage Employee Payroll, track attendance, time edits, and conduct call-around for OT as needed.

  • Manage financial expenses and review as well as approve invoices through Doclink.

  • Manage Housing Quality Standard and other inspections.

  • Manage paperwork flow between prospective residents and corporate office.

  • Manage rental turns to be completed quickly and within budget.

  • Manage & report non-conformances & critical incidents.

  • Manage reports (delinquency, final account statements, close out, daily reports, & weekly reports).

  • Manage capital, maintenance and construction operations at all properties.

  • Manage critical relationships with client, residents and key vendors.

  • Manage the building staff in the absence of the Property Manager or.

  • Manage the day-to-day operations of the Corporation.

  • Manage the financial performance of the property by overseeing rents, occupancies and expenditures.

  • Manage the property relationship with the Community Operations Team.

Meet

  • Meet all deadlines and perform other duties as assigned.

  • Meet financial and operational goals set by management and ownership.

  • Meet with Tenant and client contacts regularly, developing strong positive business relationships.

  • Meet with tenants who come to the office to discuss various matters.

  • Meet with vendors onsite to obtain quotes where required.

  • Meet with vendors to ensure quality and completeness of work.

Modify

Modify a lease template and set up electronic signatures.

Monitor

  • Monitor, analyze and report on monthly budget variances.Monitor and manage receivables, collection of all rental income and generate monthly reports.

  • Monitor closing of POs and WOs in Yardi.

  • Monitor monthly operating statements.

  • Monitor progress or status of assigned work.

  • Monitor expenses, revenues and financial metrics.

  • Monitor general expenditures of unit.

  • Monitor service level request from tenants and ensures that they are within the scope of the leases.

  • Monitor service level request from Tenants and ensures that they are within the scope of the leases.

  • Monitor telephone and walk-in traffic at the property via welcome cards and traffic logs.

Motivate

Motivate team to stay in compliance with all training in Fuse.

Negotiate

Negotiate leasing terms and complete agreements.

Notify

Notify the residents in writing of all issues effecting their tenancy.

Obtain

  • Obtain and maintain a thorough understanding of the financial reporting and general ledger structure.

  • Obtain daily status report from Property Manager & Assistant Property Managers.

Order

Order office supplies, complete maintenance work orders and distribute memos and notices.

Oversee

  • Oversee all aspects of building management.

  • Oversee all Landlord's Work and construction projects along with Operations team.

  • Oversee and assist in training of direct reports.

  • Oversee and manage all aspects of assigned asset.

  • Oversee and support the Point of Sales process to ensure compliance with the program.

  • Oversee approval and purchasing of large-scale items / repairs.

  • Oversee assigned commercial / residential properties and assist with various tasks.

  • Oversee day to day activities.

  • Oversee leasing processes and assist with the management of business operations.

  • Oversee new tenant move-ins, move-outs, and related activities.

  • Oversee accounts receivables and collections.

  • Oversee all maintenance and improvements on bank locations.

  • Oversee all phases of operations of the property under the supervision of the Regional Manager.

  • Oversee property vendors to ensure performance meets Onni standards and contracts are adhered to.

  • Oversee staff, janitorial contracts, and security contracts.

  • Oversee the work quality of all third-party contractors or vendors.

  • Oversee tenant improvement and capital improvement projects.

  • Oversee the management, supervision, and professional development of the Property Administrator.

  • Oversee the sustainable initiatives and programs.

  • Oversee utility billing to ensure correct billing to tenants.

Participate in

  • Participate in community events, as appropriate.

  • Participate in M.O.D. coverage as required.

  • Participate in planned resident activities.

  • Participate in the performance oversight of all service contractors performing building services.

Pay

Pay property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs.

Perform

  • Perform annual inspection of units.

  • Perform or assist with any operations as required to maintain workflow and to meet schedules.

  • Perform other related ad-hoc duties.

  • Perform related duties as assigned by Management.

  • Perform various personnel functions including staffing and employee development.

  • Perform weekly inventory of maintenance shop.

Plan

Plan and administer budget for the properties.

Post

Post rent to the computer tracking system.

Prepare

  • Prepare all concern monthly reports and SLA.

  • Prepare and mail tenant statements.

  • Prepare and process Vendor Agreements.

  • Prepare and review tenant receivables for arrears.

  • Prepare Annual Property Business Plan and re-forecasts according to the requirements of the owner.

  • Prepare invoices to recover shared costs from adjacent owners as outlined in reciprocal agreements.

  • Prepare leases / contracts with contractors in a timely and reliable manner.

  • Prepare notices if necessary for posting.

  • Prepare / review annual CAM reconciliations and annual rent schedules.

  • Prepare and distributes inspection notices.

  • Prepare and maintain appropriate files, records, correspondence and file notes.

  • Prepare and / or review periodic inventory of building contents and property condition.

  • Prepare and submit reports weekly.

  • Prepare detailed recommendations for physical repairs and / or replacement as required.

  • Prepare monthly variance analysis reports (Financial Overviews) for submission to CFO.

  • Prepare written recommendations for physical repairs and / or replacements as required.

  • Prepare temporary site access / occupancy agreements.

  • Prepare yearly income and expense budgets.

Prevent

Prevent significant operational problems by suggesting a course of action.

Process

  • Process accounts payable in coordination with the Property Managers on a weekly basis.

  • Process and submit billing into internal system.

  • Process applications timely.

  • Process applications timely and according to Company policy.

  • Process applicants and leases units by following the guidelines of the Tenant Selection Plan.

  • Process invoices for management approval pertaining to departments under him.

Provide

  • Provide administrative support to Property Manager.

  • Provide care for snow removal, salting sidewalks, trimming grass and keeping entrance clear.

  • Provide customer service to employees with respect to the maintenance and operation of the building.

  • Provide direction to the team in the absence of the Property Manager.

  • Provide excellent customer service to all prospective, existing residents and your team members.

  • Provide exceptional service to residents, future residents and internal team members.

  • Provide information as requested for quarterly appraisals.

  • Provide lease renewals and leasing functions.

  • Provide management and leadership to a team.

  • Provide supervision, give direction, delegate to administrative and maintenance staff.

  • Receive, clarify and respond to maintenance requests from Owners and directors.

  • Receive move-out notices from tenant.

Recommend

  • Recommend and implement necessary building maintenance, operations and logistics protocols.

  • Recommend, justify, develop and coordinate projects that enhance the value of the properties.

  • Recommend needed capital improvements.

Reconcile

Reconcile CAM costs for each expense lease property annually.

Refine

Refine forecast for individual properties as required based on YTD and anticipated performance.

Release

Release keys to landlord's agents.

Report

Report all complaints made by residents and / or families to the appropriate supervisors.

Represent

  • Represent Holland Partner Group in a professional manner at all times.

  • Represent ownership at promotional meetings of merchants.

Request

Request lease preparation for initial leases (new move ins).

Resolve

  • Resolve condo member relations issues to ensure their satisfaction.

  • Resolve tenant disputes and conduct legal proceeding through RTDRS.

  • Resolve tenant relations issues to ensure their satisfaction.

Respond to

  • Respond courteously to client, tenants, and fellow staff member requests, problems, and complaints.

  • Respond to after hour emergencies and mandatory participation of "On-Call” rotation.

  • Respond to all communications (phone, email, etc.) in a timely and professional manner.

  • Respond to all rental inquiries.

  • Respond to landlord questions and requests in a timely manner.

  • Respond to our Landlord's needs related to their properties.

  • Respond to our Landlords needs related to their properties.

  • Respond to queries from strata lot owners.

Review

  • Review and approve expenditures, monitor financial performance, and help clients develop budgets.

  • Review and approve new leases according to established approval criteria.

  • Review and approve rental applications for accuracy and property specific qualifications.

  • Review and approves mass and individual resident communication.

  • Review and code all accounts payable invoices.

  • Review, approve and submit invoices for vendors to Accounting Department in a timely manner.

  • Review, approves, tracks and reports all operational expenditures.

  • Review incident reports and communicate with the insurance company, as applicable.

  • Review invoices, vendor service, material charges, coding and processing for payment.

  • Review Leasing & occupancy activity to meet budget / proforma expectations.

  • Review monthly finances and makes recommendations to the Board as needed.

  • Review safety and security equipment and procedures for adequacy.

Schedule

Schedule and coordinate meetings / special events, as requested.

Screen

Screen applicants, tenant selection and leasing.

Secure

Secure quotes for major projects (where necessary).

Send

Send and coordinate default notices to tenants and complete paperwork to initiate legal process.

Set

Set and monitor performance and quality targets for site maintenance.

Spearhead

Spearhead material purchasing and construction coordination.

Submit

  • Submit all administrative reports in a timely manner.

  • Submit all necessary HR paperwork to corporate (new hire, payroll, terminations, etc.).

  • Submit invoices in a timely manner and review invoices checking for accuracy.

Summarize

Summarize the priorities of each meeting with appropriate follow up.

Supervise

  • Supervise administrative, marketing and maintenance staff.

  • Supervise and monitor the maintenance and updating of the computerised property records system.

  • Supervise day to day maintenance operations.

  • Supervise lease application and paperwork process and set standards for resident selection process.

  • Supervise resident relations and enforce all community rules and regulations.

  • Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.

  • Supervise and assist in purging files annually, if applicable.

  • Supervise engineers and maintenance staff including hiring, training, personnel development.

  • Supervise the collection of rents and all monies on site.

Support

  • Support and implement systems and programs as required to improve efficiency and customer service.

  • Support management and fully implement its policies and procedures.

  • Support tenant improvements by organizing tradespeople with the support of a project manager.

  • Support the sales staff in new and used home sales.

Take

  • Take requests and pick up food boxes.

  • Take accountability for own performance.

  • Take the lead role on site in emergency situations.

Track

  • Track and forecast operational trends and analysis.

  • Track budget variances and ensure smooth recovery process.

  • Track NPS and Yelp scores daily.

  • Track the progress of work on turnover units.

  • Track, update and monitor physical inventory.

Trade

Trade Practices and Fair Trading Acts.

Treat

Treat a variety of people with respect and compassion.

Understand

Understand the current sub-market and mentor others to ensure their comprehension.

Update

  • Update manager logs daily to remain current.

  • Update job knowledge by participating in educational opportunities.

Use

Use of Company Vehicle / Cellphone and Vehicle allowance.

Verify

Verify all invoice amounts and information with approved Service Orders or Contracts.

Visit

Visit sites on a regular basis to ensure the standard of the company's practices are adhered to.

Work with

  • Work closely with building owners to meet property management best in class expectations.

  • Work to prepare budgets, financial statements, analyze expenses and review invoices.

  • Work with leasing staff to ensure that leasing / marketing goals are being met.

  • Work with maintenance supervisor to identify potential hazards.

  • Work with section 8 agencies and execute leases / renewals.

  • Work with Stakeholders to provide environmental site testing notifications.

Write

Write vendor contract specifications.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Property Manager:

  1. Property Management

  2. MS Excel

  3. Yardi

  4. Microsoft Office Suite

  5. Customer Service

  6. Real Estate Property Management

  7. MS Word

  8. Real Estate License

  9. RPA

  10. Microsoft Office

  11. Finance

  12. CPM

  13. Outlook

  14. Business Administration

  15. Management

  16. Building Systems

  17. Commercial Property Management

  18. Urgency

  19. Marketing

  20. Valid Driver's License

  21. Building Operations

  22. Computer

  23. Real Estate

  24. Analyzing

  25. Contract Language

  26. Negotiating Commercial Lease

  27. MS Office

  28. Business

  29. MRI

  30. Customer Service Focus

  31. Administration

  32. Property Management Software

  33. Budgeting

  34. Accounting

  35. CAM

  36. Powerpoint

  37. Sales

  38. Supervisory

  39. Leasing

  40. Preparing Budgets

Most In-demand Soft Skills

The following list describes the most required soft skills of a Property Manager:

  1. Written and oral communication skills

  2. Organizational capacity

  3. Problem-solving attitude

  4. Interpersonal skills

  5. Time-management

  6. Leadership

  7. Multi-task

  8. Analytical ability

  9. Attention to detail

  10. Initiative

  11. Flexible

  12. Financial acumen

  13. Teamwork orientation

  14. Effectively manage a team of professionals

  15. Bilingualism

  16. Organized

  17. Detail-oriented

  18. Customer focused

  19. Self-motivated

  20. Establishing relationships

  21. Organization & external clients

  22. People focused

  23. Proven track record of results

  24. Tech minded

  25. Think big

  26. Work independently with little direction

  27. Team player

  28. Self-starter

  29. Meet deadlines

  30. Presentation

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