Main Responsibilities and Required Skills for Program Coordinator
A Program Coordinator is a professional who oversees and manages the planning, development, and execution of various programs within an organization or community. They develop program plans and timelines, creating program budgets, monitor program progress, and evaluating program outcomes. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Program Coordinators.
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Main Responsibilities of Program Coordinator
The following list describes the typical responsibilities of a Program Coordinator:
Analyze
Analyze and report on success and failure rates.
Analyze customer purchase orders for compliance to customer's contract terms and conditions.
Apply
Apply basic child and adolescent development principles utilizing a trauma-informed lens.
Assess
Assess and develop key processes to quality programming.
Assist
Assist as required with invitation lists, including registration and rsvp process.
Assist individuals throughout the day with respect to the participants Support Plan.
Assist in the preparation of proposals.
Assist with determining work assignments, schedules and priorities.
Assist with emergency procedures and building / park evacuations.
Assist with managing nonprofit partnerships.
Assist with special events or fundraising as required.
Assist with the preparation of proposals, as required.
Assist with transportation.
Attend
Attend and participate in community-based activities, time permitting.
Attend Recreation Advisory Committee meetings.
Attend all required staff meetings and trainings.
Attend in service training programs as required.
Attend monthly meetings and distributes information as needed.
Attend staff meetings as requested.
Collaborate with
Collaborate with multiple departments to ensure customer issues / challenges have been addressed.
Collaborate with training staff / management to ensure training curricula are current.
Collect
Collect and verify worker timesheets.
Communicate
Communicate effectively to ensure goals are achieved efficiently and issues addressed promptly.
Communicate with patient, family, treatment team, physician and payors.
Compile
Compile data, statistics and other information to support research activities.
Conduct
Conduct a phone assessment with the referral source.
Conduct interviews with applicants for management and DSP positions.
Conduct regular needs assessments to identify ongoing training and programming requirements.
Connect with
Connect with staff members on a weekly basis to ensure job satisfaction.
Contact
Contact and maintain positive relationships with community organizations.
Contribute to
Contribute to the development of internal marketing and communication materials.
Coordinate
Coordinate and carry out activities of the Patient Reassignment Program.
Coordinate funding entries and deletions.
Coordinate and motivate project team.
Coordinate the program's external providers and vendors.
Coordinate with internal customers to confirm critical milestones.
Create
Create and maintain workforces and project work structure.
Create and manage spreadsheets to track external outreach, participant recruitment and demographics.
Create and update internal customer orders.
Create more resource kits and spark ideas to better foster community.
Design
Design and update all instructional materials for IT programs regularly.
Determine
Determine resource requirements such as staffing and supplies.
Develop
Develop and maintain team schedules.
Develop and manage detailed program rosters, control documents and tracking information for programs.
Develop coaching rotations with other Coaches.
Develop, recommend and implement recreation programming based policies and procedures.
Disseminate
Disseminate and provide customer support to departmental communications sent to affiliate Faculty.
Document
Document detailed narratives and behavioral data daily.
Embrace
Embrace metrics and data-driven reporting to share and promote the success of CIS programs.
Engage
Engage in excellent communication which includes listening attentively and speaking professionally.
Engage in weekly Case Management meetings with the team.
Ensure
Ensure all asset integrity programs meet all Mosaic, Regulatory, and Code requirements.
Ensure all documents in the loan file are filed according to privacy procedures.
Ensure client billing and payment processing is completed accurately in a timely manner.
Ensure cooperating agency agreement and related documents are current and valid.
Ensure department logs, physician call schedules, and invoices are processed.
Ensure staff motivators are delivered in variety and consistently.
Ensure that all proper item information is accurately provided.
Ensure that the program is flowing according to the daily agenda.
Ensure the accuracy of client information on the database.
Enter
Enter and track service authorizations.
Establish
Establish uniform correspondence procedures and style practices.
Facilitate
Facilitate training and procures necessary documentation.
Follow
Follow general safety practices, documents and reports any unsafe conditions to supervisor.
Foster
Foster Collaboration and Teamwork.
Foster community partnerships and build positive relationships with staff, clients and volunteers.
Foster respect, leadership, confidence, and other life skills.
Generate
Generate and distribute all necessary and requested reports.
Handle
Handle all customer support inquiries via email, phone and social media.
Handle production materials, process orders and contracts with sales teams.
Help
Help coordinate SE Leadership Meetings / Calls.
Help with marketing and advertising strategies and programs.
Identify
Identify and arrange for professional development opportunities for self and faculty.
Identify areas of improvement and develop new processes where applicable.
Identify opportunities for improving program processes and intern experience.
Identify sellers with digital products potential.
Issue
Issue invoices to colleges for administration and exam fees.
Keep
Keep commitments, meet deadlines and achieve demanding results.
Keep updated records and create reports or proposals.
Lead
Lead efforts to manage and support conflict resolution across priorities and squads.
Lead, manage and interact with positivity and optimism.
Lead with Integrity and Respect.
Liaise with
Liaise with community and service providers regarding agency programs.
Maintain
Maintain and create process documentation.
Maintain an open and honest attitude while making moral decisions.
Maintain approved content on websites.
Maintain course material inventory.
Maintain registry of students, schedules, and orientation training materials.
Maintain related records and reports.
Maintain relationships with families and correspondents.
Maintain schedules and calendars for two principal investigators.
Maintain strict confidentiality of client records.
Maintain the application platform / database of employers and student placements.
Maintain updated curriculum database and training records.
Make
Make presentations about the program and engage in stakeholder events and community connection.
Manage
Manage a portfolio of projects related to the Program.
Manage a project portfolio related to the different Programs.
Manage customer complaints, incidents and accidents.
Manage Resources and provide general program direction.
Manage student registration and payment.
Maximize
Maximize office productivity through proficient use of appropriate software applications.
Monitor
Monitor Ambassador mailbox and communicate with global network on a daily basis.
Monitor project documentation for integrity and completeness.
Monitor ongoing mentor interaction and impact.
Monitor the parts quarantine lock up and database.
Negotiate
Negotiate with vendors and obtains quotes for equipment.
Operate
Operate as the liaison between internal leads to coordinate projects and work-streams.
Organize
Organize and facilitate training workshops and information sessions.
Organize and lead staff training, case conferencing, and daily staff meetings.
Organize or schedule other people and their tasks.
Oversee
Oversee league system data entry (games, field times).
Oversee meeting logistics including promotion, room set up, food and supplies and minute-taking.
Participate in
Participate as mechanical integrity inspection representative during insurance audits.
Participate in Business Development activities to expand the business with new and existing clients.
Participate in coaching at competitions, training camps, etc..
Participate in monthly meetings with program staff to track program activities and outcomes.
Participate in planning and developing methods for program implementation and administration.
Participate in preparation of business review meetings and attend (when required).
Participate in team meetings , in person , zoom and teleconference.
Participate with the program's senior team in representing its vision, mission, and identity.
Plan
Plan and execute social events for the batch.
Plan and organize individualized life enrichment programs for the residents.
Plan, design, write, modify, integrate and test Web-site related code.
Plan, organize, and schedule in an efficient, productive manner.
Prepare
Prepare any announcements that need to be made for intake.
Prepare complex calculations and analysis of data.
Prepare daily lesson plans.
Prepare lecture / lab and class materials as required.
Prepare paperwork and order material.
Prepare the residency program brochure and application.
Process
Process PACT Scholar applications and participate on the Program Review Committee.
Process TOU requests and ensure background checks are processed.
Provide
Provide a clear criminal record check.
Provide administrative support for the planning and execution of events and promotional activities.
Provide cafeteria monitoring, bus duty monitoring and coverage of modules.
Provide coordination support in administering and delivering RAP in Ontario.
Provide direct supervision and coaching to Case Managers and relief team.
Provide expertise in defining reprint quantities as needed.
Provide mentoring to the PSP team.
Provide mentorship / training to Recreation Coaches.
Provide program coordination advice to the appointed Project Manager.
Provide updated information to human resources as appropriate.
Provide vacation coverage and administrative support for other areas of the school as required.
Purchase
Purchase and track expenditures of program supplies within budget limits.
Receive
Receive, screen, and evaluate application forms, transcripts, and related applicant documentation.
Recruit
Recruit new schools and school boards to implement Hackergal's in-school programs.
Refer
Refer and connect veterans to services and support their connection to external resources as needed.
Report
Report any incidents or potential safety problems to appropriate representatives.
Represent
Represent the organization in public forums and meetings as required.
Research
Research, develop, and create materials for the delivery of workshops.
Return
Return to Play directives are available upon request.
Schedule
Schedule and conduct trainings to participating Reach Out and Read providers.
Schedule and prepare materials for appointments, meetings and special events.
Schedule the facilitators, consultants, guest speakers & tech team for each session.
Send
Send weekly batch emails (updates.
Share
Share behavioral, health, and program concerns with Program Manager.
Share weekly status of upcoming renewals and new member intakes.
Solve
Solve problems brought to you by customer's employees, escalating when needed.
Support
Support in the providing relevant information to ensure program evaluation goals are met.
Support participants in preparing for guest speakers, site tours, and networking events.
Support the CIP Program Coordinator as required.
Support the creation of presentation format, documents and process flows.
Support the Program Manager in all aspects of the program.
Support with recycling and other shop maintenance tasks as needed.
Support women's reintegration and rehabilitation.
Triage
Triage phone calls, scheduling administrative meetings and typing of documents.
Troubleshoot
Troubleshoot customer access or credential issues with the IT and Data departments.
Understand
Understand the healthcare space, digital and virtual health platforms.
Update
Update candidate records and grades in database.
Use
Use hands repetitively to handle, feel or operate standard office equipment.
Use of personal vehicle required (business insurance with $3 million liability coverage).
Use research, tools (CRM) and data-driven approaches to work effectively.
Work with
Work with HR to recruit, supervise, and conduct performance reviews of staff.
Work with internal and external organizations to achieve strategic and operational objectives.
Work with scholars to facilitate hardware repairs with external product vendors.
Work with the team to improve account management process.
Work with volunteers to achieve the organization's development strategy.
Work with your manager to maintain and update personal performance and development goals.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Program Coordinator:
Microsoft Office
Computer
Social Work
Google Suite
MS Outlook
Valid Driver's License
Business Administration
Google Drive
MS Office
Marketing
Google Docs
Google Sheets
Gmail
Pivot Tables
V Lookup
Administration
Management
Most In-demand Soft Skills
The following list describes the most required soft skills of a Program Coordinator:
Written and oral communication skills
Organizational capacity
Interpersonal skills
Attention to detail
Problem-solving attitude
Leadership
Multi-task
Time-management
Organized
Analytical ability
Flexible
Work independently with little direction
Detail-oriented
Initiative
Self-starter
Meet aggressive deadlines
Professionalism
