Main Responsibilities and Required Skills for Process Analyst
A Process Analyst is a professional who analyzes and improves organizational processes to increase efficiency and reduce costs. They use a variety of tools and techniques, such as flowcharts, process mapping, and statistical analysis, to train and deploy process improvement principles, tools, methodologies and practices. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Process Analysts.
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Main Responsibilities of Process Analyst
The following list describes the typical responsibilities of a Process Analyst:
Analyze
Analyze and decipher programmatic data inherent in files or applications.
Analyze basic business problems and assists in identifying solutions that meet user requirements.
Analyze existing and future state business processes, systems and flows of data.
Analyze program setup and make on-going recommendations for growth, cost efficiencies, etc..
Arrange
Arrange bi-weekly calls to ensure alignment on Purchase Orders, shipments.
Assist
Assist and support the design, development and testing of required enhancements.
Assist in the preparation of end-user materials.
Assist preparation and execution of user acceptance testing.
Assist the team on large and complex projects (project coordination, complete project tasks, etc.).
Assist with ad hoc projects - audit & exam support.
Assist with the documentation of processes for controls purposes (including SOX).
Attend
Attend Status and Strategy meetings as needed.
Author
Author manufacturing execution systems SOP / WI's for operating necessary equipment.
Automate
Automate reporting from data sources where possible.
Build
Build and maintain change management and configuration management tracking / ticketing systems.
Build and maintains relationships with the project business stakeholders and team members.
Build effective relationships and collaborates with internal / external stakeholders.
Calculate
Calculate month-end OSMI provision.
Champion
Champion benefits of process changes and communicate those effectively.
Collaborate
Collaborate and establish strong business relationships with the Business Operations team.
Collaborate in the design, implementation and management of core business / group processes.
Collect
Collect and analyze voice of the customer and critical to quality components of business processes.
Communicate
Communicate change to appropriate stakeholders.
Communicate team progress.
Communicate with all the departments and translate research into policy and procedures documentation.
Conduct
Conduct Change Advisory Board (CAB) meetings.
Conduct data analysis to inform decisions and report on metrics.
Conduct end user training.
Conduct / facilitates user requirements / user story / backlog development sessions.
Conduct or participate in working sessions and status meetings to keep project on track.
Conduct requirements analysis and prepare specific proposals for modified or replacement systems.
Consult
Consult with users to identify, analyze, refine and document business requirements.
Contribute to
Contribute to continuous improvement of the team's process.
Contribute to the development and implementation of enterprise-wide planning processes and systems.
Convert
Convert the materials into the current templates when necessary.
Coordinate
Coordinate quality control and / or compliance activities.
Coordinate the meeting of deadlines between multiple departments.
Create
Create and change material masters as required.
Create manuals, reports and documents and make updates as needed.
Define
Define and maintain common Service Management reporting formats, data sources, and definitions.
Define current / future state process structure and creates RACI charts.
Deliver
Deliver a potentially releasable Increment of "Done” product at the end of each Sprint.
Deliver solutions that are aligned with laws, regulations, and our internal policies and procedures.
Determine
Determine and document the impact of change to business processes.
Determine how new information technologies can support reengineering business processes.
Develop
Develop and documents processes, procedures, etc. and / or end-user materials.
Develop and leads process design or improvement initiatives, guiding teams across the business.
Develop and maintains a library of such documentation.
Develop business process diagrams using BPMN to document current and future state business processes.
Develop CMDB related automation to reduce manual work and increase the efficiency of the system.
Develop or enhance automated processes in and applications integrated with Salesforce.com.
Develop requirement specifications according to JAG templates, using natural language.
Develop talent throughout Enterprise through teaching, coaching and mentorship.
Develop the test cases / scenarios.
Develop user centric, testable requirements.
Document
Document and communicate resolution to stakeholders.
Document and update business processes and requirements.
Document opportunities for improvement and gain alignment across stakeholders.
Document process requirements.
Document assumptions and constraints.
Document workflow diagrams, uses cases and test cases as part of system implementations.
Draw
Draw alignment between process, metrics, and business strategy.
Drive
Drive agile best practices.
Drive critical core processes and local end-to-end solutions.
Drive cross functional initiatives using project management and lean principles.
Drive economic prosperity in your community.
Drive the requirements of process reporting metrics.
Drive strong partner engagement in business planning and implementation of programs / projects.
Encourage
Encourage others to consider innovative alternatives and contribute to business strategy.
Engage
Engage in monthly and quarterly reporting and analysis activities.
Engage all relevant partners and secures the requisite reviews and sign-offs as necessary.
Engage users on process design, usability and ease of use.
Ensure
Ensure adherence to set quality standards.
Ensure alignment between stakeholders.
Ensure deliverables comply with Enterprise Change Management standards.
Ensure timely and accurate compensation payments.
Evaluate
Evaluate potential software solutions to determine if they meet business requirements.
Evaluate the organization's technology use / needs and recommend improvements.
Execute
Execute and monitor forecasting reports.
Execute Lean / Continuous Improvement procedures.
Facilitate
Facilitate large and cross-functional team meetings across the organization.
Facilitate process forums, regular meetings and manages meeting actions.
Facilitate process optimization initiatives.
Gather
Gather, analyze, and prioritize business requirements (internal and with vendors).
Gather and catalogs functional, non-functional, and technical requirements for stakeholder requests.
Gather and document business requirements for project and process improvement / automation efforts.
Guide
Guide and assist peers in job function areas as needed.
Guide businesses improving processes, products, services and software through data analysis.
Handle
Handle Service Management reporting formats, data sources, and definitions.
Help
Help drive new processes and tools to support the department or other Agility units.
Help to co-ordinate the build of larger process changes throughout the team.
Identify
Identify and Implements opportunities to improve and automate ITSM Reports.
Identify areas for workflow modification and enhancement.
Identify development and coaching opportunities for team.
Identify potential automation options and manage towards realization.
Implement
Implement changes required to standardize processes and to achieve consistency.
Integrate
Integrate end-to-end processes in cross-pillar business groups to affect operational efficiencies.
Integrate key external market data into data analysis.
Interact with
Interact with and support the organization to make data-driven business decisions aimed at growth.
Investigate
Investigate and resolve, as required, user account issues and / or reported system bugs.
Keep
Keep apprised of insurance industry and continuous improvement methodologies, tools, and concepts.
Lead
Lead sub-project business modeling sessions.
Leverage
Leverage data through PowerBI and other information tools to support cross functional needs.
Leverage business data to identify trends and opportunities in support of product management team.
Liaise with
Liaise with stakeholders to review completeness and accuracy of Book of Record.
Liaise with business partners to ensure accuracy of billing results.
Maintain
Maintain detailed documentation of work and create final report.
Maintain inventory of policies, procedures.
Maintain regular status reports to key stakeholders tracking the status of the improvement project.
Maintain required knowledge and train employees on critical business systems.
Make
Make recommendations on workflows and corresponding scale and scope of the effort.
Make sure all cases assigned have the proper status and fields populated, per team policy.
Make work make sense for you.
Manage
Manage and track progress against project plans, financial reports, status reports and issue logs.
Manage client needs end-to-end.
Manage completion of process activities and / or management of process metrics.
Manage projects with a proven track record of handling multiple deliverables and meeting deadlines.
Manage working groups and initiative teams to maintain timelines for continuous process improvement.
Monitor
Monitor trends and be aware future business needs.
Operate
Operate with simplicity, clarity and transparency.
Oversee
Oversee programmatic activities as assigned.
Own
Own change management with various levels.
Participate in
Participate in and lead proposal efforts where necessary.
Participate in business validation of the configured solution.
Participate in knowledge sharing by documenting technical articles and training team mates.
Participate in Sprint Planning and set sprint plan goals.
Participate in system testing as needed.
Perform
Perform a number of activities around facilitating requirements definition sessions.
Perform cost and benefit analyses.
Perform data analysis and provide summary of research.
Perform detailed data analysis on performance metrics across service.
Perform light project management duties.
Perform quantitative simulations.
Perform required reporting and other position related duties as specific by management.
Perform work on all aspects of the system analyst process from end to end.
Plan
Plan and facilitate User Acceptance Testing.
Plan and work flexibly to meet deadlines.
Power
Power monthly reporting to business partners on financial results and actions required.
Prepare
Prepare and facilitates meetings.
Prepare journal entries, month-end accruals and related Balance Sheet account reconciliations.
Prepare required information as needed based on Operations needs.
Present
Present deliverables at regular intervals during the development process for validation and approval.
Present potential solutions to challenges.
Process
Process and support model materials for HR programs.
Process any necessary paperwork to procure hardware and software.
Process improvement projects, with the goal of implementing.
Produce
Produce documentation for electronic or hard copy publication.
Produce sample functional test cases to complement each System Process Model.
Provide
Provide 1st level support (troubleshooting, internal & vendor interface) for manufacturing sites.
Provide accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Provide advice and guidance to assigned business / group on implementation of solutions.
Provide direction and / or performs Configuration / Setup of Oracle R12 Supply chain related modules.
Provide guidance in troubleshooting and driving resolution of Material Master issues.
Provide input on resources required for project tasks and deliverables.
Provide ongoing technical and process support for all users.
Provide project management support on simultaneous content redesign projects.
Provide recommendations and implement corrective actions to ensure adherence, as required.
Provide reporting and metrics on various daily deliverables.
Provide status updates to clients and team members on a regular basis.
Provide support for E2E process management and improvement.
Recommend
Recommend approaches or changes to streamline and integrate processes to improve overall efficiency.
Research
Research best business practices within and outside the organization to establish benchmark data.
Respond
Respond, resolve, research customer requests.
Review
Review and approve business process models and system data flow maps.
Review and update existing models or create current or future state process documentation.
Review annual performance by comparing actual results to their expectations.
Review current processes and research industry best practices to highlight areas for improvement.
Schedule
Schedule trainings and certifications for Partner resources.
Set
Set and manage client expectations appropriately.
Study
Study performance to date and examine potential risks and opportunities.
Supervise
Supervise junior and consulting team member day-to-day activities.
Support
Support IT system testing from a process perspective.
Support M&A activities by preparing and loading where applicable EIB and other mass data loads.
Support multiple business process improvement projects with various teams in Agoda.
Support other activities and projects as assigned by management.
Support Pilot Run activities.
Support shop floor and logistic operations.
Support shop floor operations (transactions, system problems).
Take
Take initiative and takes a leadership role.
Train
Train and deploy process improvement principles, tools, methodologies and practices.
Translate
Translate business process requirements into detailed functional design.
Understand
Understand and explain internal and external drivers impacting performance and trending.
Understand business drivers within the industry and emerging marketplace trends.
Understand document signature strategies.
Update
Update job knowledge by participating in educational opportunities.
Utilize
Utilize Lean Six Sigma principles to find optimization opportunities in existing business processes.
Validate
Validate and obtain approval for process maps and related documentation from business stakeholders.
Work with
Work closely with the Project Manager and Architects.
Work in agile teams to analyze processes and asses their fit for automation.
Work in cross-functional ECO related activities in order to meet agreed upon deadlines.
Work to ensure that awarded tender business has a correct commercial hand off to operations.
Work with a range of stakeholders throughout Best Buy to understand and model business processes.
Work with both customer service teams and IT to get to issue resolution.
Work with functional team to develop solutions to meet the changing business strategies.
Work with process teams to integrate processes and procedures utilizing best practices and framework.
Work with Project Managers in creating and developing project scope and schedules.
Work with stakeholders to ensure process interfaces operate smoothly and effectively.
Write
Write end-user technical documentation and internal IT and Business Unit documentation.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Process Analyst:
Business
SQL
Visio
Business Administration
Operations
Oracle
ERP
Logistics
Access
Business Analysis
Agile
Marketing
Microsoft Office
MS Office
Documentation
Management
Most In-demand Soft Skills
The following list describes the most required soft skills of a Process Analyst:
Written and oral communication skills
Analytical ability
Problem-solving attitude
Interpersonal skills
Attention to detail
Organizational capacity
Presentation
Critical thinker
Leadership
Work independently with little direction
Meet deadlines
Collaborative
Negotiation
Adaptable to changes
Multi-task
