Main Responsibilities and Required Skills for Performance Manager

A Performance Manager is a professional who brings solutions and recommendations to enable the overall performance improvement of a business. They monitor key performance indicators, review and investigate problems, and make appropriate recommendations. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Performance Managers.

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Main Responsibilities of Performance Manager

The following list describes the typical responsibilities of a Performance Manager:

Analyze

Analyze and track cost and benefit models.

Apply

Apply lean techniques and practical problem solving techniques to solve problems.

Assist with

Assist, advise and coach organization and staff with Hazard identification and control.
Assist in organising online and offline events and meet-ups.
Assist in preparation of the AOP and financial forecasts as input to the Productivity Director.
Assist in the review of medical records to highlight Star opportunities for the medical staff.
Assist with implementation of Dispatch Science for driver application.

Attend

Attend client meetings as required.
Attend industry seminars and conferences and disseminate all information to wider agency.

Build

Build and maintain a repository of dashboards and requirements for sales reports.
Build and support training plans for entire medical affairs oncology organization.
Build relationships with our dealer partners.
Build strategies with Technology, Growth & Marketing departments & analyze financial efficiency.
Build the GEM commercial dashboard.
Build training documentation and facilitate user acceptance testing.
Build trustful relationships internally and externally.

Challenge

Challenge and improve upon client briefs.

Co-create

Co-create the media ecosystem and target are defined, appropriate, and in line with overall KPI's.

Collaborate

Collaborate and cultivate best-in-class content driving positive results in SEO and CRO.

Conduct

Conduct internal audits of company loss control programs.
Conduct random work site inspections to ensure compliance with company policy and legislation.
Conduct scheduled workplace audits.

Consolidate

Consolidate the commercial budgets of all BPs and produce the GEM overview.
Consolidate the continuous improvement mindset & results.

Contribute

Contribute to Business Planning exercise in coordination with Business Platforms.
Contribute to the overall company performance and be.

Coordinate

Coordinate and communicate with Commercial's local market teams.

Counsel

Counsel dealers on inventory solutions including floor pricing, market days' supply, etc..

Create

Create and deploy marketing automation journeys to nurture leads and move them down the sales funnel.
Create data-informed optimization processes to feed into Gram Games' growth plans.
Create Operational Excellence.
Create team culture and motivation through coaching, career development and incentive programs.

Define

Define KPI, dashboard and analytics requirements to manage performance of the EDI S&SD business.
Define Maintenance KPI & KAI to be reported, consolidated and compared between plants.
Define, prepare and track related reporting metrics and program and portfolio dashboards.
Define return on investment and gain alignment with Ops / IT on associated ROI and resourcing.

Deliver

Deliver a range of community initiatives designed to develop connections between users.
Deliver timely and accurate reporting in the form of regular reports and ad hoc requests.

Develop

Develop alternative suppliers so total cost of ownership is guaranteed.
Develop and delivers diagnosis coding tools to providers.
Develop and deploy inspection forms supporting the building engineering team.
Develop and solidify digital strategy at a campaign and store level.
Develop a supportive culture that aligns with Now Courier's values and norms.
Develop digital media plans.
Develop initiative workplans and coordinate efforts with cross-functional departments.
Develop, maintain, track, and improve the delivery process.
Develop operational and governance model to supporting ongoing maintenance of capabilities.
Develop reports to monitor action activities.
Develop sales forecast methodologies based on deal pipeline.
Develop team of subject matter expert driver trainers.

Drive

Drive / culture shift for JLL to become a data-driven organization.
Drive online excellence for campaign activation, media planning, E-Commerce, and performance media.
Drive programs and reporting for Innovation and Savings.
Drive provider engagement to support patient referrals and retention.
Drive appropriate governance for demand accuracy and updates on a timely manner.
Drive distributor accountability.
Drive the clinical performance of the projects through clinical auditing, gap analysis, RCA, CAPA.
Drive the implementation of EMEA paid social strategy in FR and BeNeLux markets.

Educate

Educate stores on digital innovations and customized solutions.

Engage

Engage relevant influencers and brand advocates in an authentic way.

Ensure

Ensure accurate investigation, reporting and effective cleanup of spills.
Ensure any action items identified are brought to resolution.
Ensure compliance while executing email marketing campaigns and collecting data.
Ensure Independent Contractor compliance to Now Courier's contract and customer requirements.
Ensure Independent Contractor driver compliance to Now Courier requirements.
Ensure that appropriate practices and procedures are provided to supervisory staff.
Ensure the activation ecosystem and target are defined, appropriate, and in line with overall KPI's.
Ensure the collection and maintenance of contracts and provider and practice information.
Ensure timely reports are shared with relevant stakeholders for assessment & decision making.

Establish

Establish inspection and meeting schedules.

Execute

Execute applicable provider incentive programs for health plan.

Explore

Explore options to satisfy new business needs within the capabilities of existing systems.

Facilitate

Facilitate and execute governance activities and meetings, as applicable.
Facilitate effective collaboration, agreement, and commitment among diverse groups.

Give

Give input and advice on Test and Learn campaigns implementation, reports and conclusions.

Grow

Grow and manage local online and offline recipe communities.
Grow On-Premise dNSV and deliver quarterly AOP targets.

Help

Help drive Membership success -.
Help store to find sales opportunities and improve retail KPI.

Highlight

Highlight and bring to attention both areas of opportunity and risk to the organization.
Highlight and deliver tactics to enable performance improvement in our contact centers.

Identify

Identify and roll-out Maintenance best practices to reduce cost.
Identify gaps and ensure Account team completes on time and actions any open items.
Identify opportunities to optimize the pricing, quoting, proposal and contracting process.
Identify opportunities within stores to drive performance.

Implement

Implement lean methodologies for process improvements (Kaizen, poka-yoke).
Implement SEO recommendation provided by the Agency and internal experts.
Implement the governance model / framework and strategic sourcing optimization efforts.

Interact with

Interact and build rapport with peers and operational management.
Interact with our users to solve their problems using our products.

Launch

Launch and drive, when needed, Lean and 6 Sigma projects at supplier production site.

Lead

Lead account contract KPI reporting and performance support.
Lead and activate always-on presence for Personal Health in the market.
Lead development of material for presentation or support in ELT presentations.
Lead generation and development.
Lead special projects for the organization as assigned.
Lead the newly formed enterprise risk management function for Civil.

Leverage

Leverage best practices and help to streamline the activation marketing processes in your market.

Maintain

Maintain sufficient customer records to ensure proper account administration.

Manage

Manage and develop a team of 5 people.
Manage and support SEO performance in FR and BeNeLux websites.
Manage a performance and onboarding team.
Manage campaign workload to ensure correct levels of effort are applied to executions.
Manage internal stakeholders and client expectations of digital campaigns.
Manage missed training for trades as required.
Manage operations to mitigate operational risk.
Manage Tactical budgets for Incentives and A&P.
Manage the account's quality assurance program.
Manage the analysis of performance statistics and ensure strategy to drive metrics improvements.
Manage the development of chapter 5 of the Universal Registration Document.
Manage the fleet structure and incentive schemes.
Manage third party online media suppliers including billing support and fee negotiation.
Manage uploading of creative into trafficking platforms and setup of tracking tags.

Model

Model partnership mindset behaviors and identify win-win solutions.

Monitor

Monitor and analyze account performance to identify trends in customer accounts.
Monitor and maintain the quality of posted recipes.
Monitor BDR team KPIs and maintain a best in class prospecting program.
Monitor Stars quality performance data for providers and promotes improved healthcare outcomes.

Navigate

Navigate the complex organizational dynamics to deliver strong marketing outcomes.

Operate

Operate in alignment with organizational roadmap.

Optimize

Optimize the use of dispatch software (CXT).

Oversee

Oversee all technology platforms related to the account and ensure data reliability / compliance.
Oversee orientation program development for new drivers assuring successful launch and effectiveness.
Oversee long-term driver development that improves overall driver engagement and performance.

Own

Own the creation and deployment of Warehousing and Distribution performance management processes.
Own the creation and development of reporting visualizations.

Participate

Participate in development training as required by your management team.
Participate in special projects and / or facilitate ad hoc reporting requests as required.

Perform

Perform analysis and provide formal feedback of to providers on a regularly scheduling basis.

Present

Present weekly contact center performance results to Upper Management.

Promote

Promote Corporate Solutions KPI performance and reporting.

Provide

Provide and review monthly reports with key external stakeholders.
Provide channel insights to planning teams to support client briefs.
Provide customer training as required.
Provide excellent onboarding, training, and team building.
Provide oversight of practice contract implementation.
Provide oversight to ensure the completeness and accuracy of customer billings.
Provide support to client teams with understanding results and channel insight.
Provide support to existing solutions and ensure they are running and stable.
Provide Sustaining Support for Warehousing & Distribution Platforms.
Provide update Divisional reports.

Recommend

Recommend ongoing conversion platform optimizations based on business needs.

Retain

Retain existing seller business in assigned Territory.

Review

Review and escalates savings projects where documented methods may not suffice.
Review and investigate problems not resolved by site supervisors and contractors.
Review and manage WSIB claims and make appropriate recommendations.
Review incident and inspection reports and ensure that corrective action and follow-up is taken.
Review of personal objectives.
Review OPEX and communicate relevant information to the Region.

Support

Support Communities of Practice in areas of Project & Program management and Product Management.
Support ecommerce and product team in building requirements to improve digital experience.
Support enhancement of technology and tools for account and LS use.
Support for Operations strategic business planning and resource planning, particularly forecasting.
Support functional leader and provide regular updates.
Support on delivery of FR online business campaigns.
Support sales related innovation project such as LUCE, NPS, KPI board, etc..
Support the account team users with general questions and other systems support requests.
Support the Business Units on Market Research analysis.
Support the following concepts.

Take

Take initiative to advise managers and supervisors in HR practices and processes.
Take ownership of new technology solution deployment and manage organization wide roll-out.

Train

Train, support and audit the EDP EU factories on the implementation of those standards.
Train workforce to ensure compliance to regulations.

Trigger

Trigger additional resources when needed.

Understand

Understand the business operations and help bring newer solution to bring efficiencies.

Work with

Work alongside the analytics team to provide detailed analysis on performance of every project.
Work closely with Commercial & Account Management to understand client requirements.
Work closely with the marketing team to monitor critical metrics.
Work is primarily performed at physician practices on a daily basis.
Work well under pressure and work with a sense of urgency.
Work with Finance stakeholders to ensure alignment between operational plans and budgets.
Work with learning and development leads to identify training needs to upskill team.
Work with platform providers to ensure use of best practice approaches and configurations.
Work with the wider team, providing channel insights and recommendations, to support campaign briefs.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Performance Manager:

Most In-demand Soft Skills

The following list describes the most required soft skills of a Performance Manager:

Written and oral communication skills
Analytical ability
Problem-solving attitude
Presentation
Time-management
Interpersonal skills
Organizational capacity
Leadership
Detail-oriented
Organized
Attention to detail
Identifying and solving problems
Teamwork
Accountable
Adaptable to changes
Collaborative
Critical thinker
Influencing
Build relationships
Creative