Main Responsibilities and Required Skills for Outreach Coordinator

An Outreach Coordinator is responsible for developing and organizing plans for outreach events and tabling activities. They identify community outreach opportunities and participate in community development. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Outreach Coordinators.

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Main Responsibilities of Outreach Coordinator

The following list describes the typical responsibilities of an Outreach Coordinator:

Adhere to

Adhere to all local, state, and federal guidelines and law.
Adhere to all local, state, and federal guidelines and laws i.e HIPAA, OSHA, FLSA.
Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.

Analyze

Analyze current processes and recommend improvements to respond to the needs of the user community.

Answer

Answer all incoming calls from clients and various provider's in polite and professional manner.

Assess

Assess visitor feedback received through comment forms.

Assist in

Assist clients in completing housing applications and move in process as needed.
Assist community women in accessing Outreach programming and other community programs as needed.
Assist in business development opportunities, which may include external email and call campaigns.
Assist in day to day operations of the division / program as needed.
Assist in distribution of Parish Outreach direct assistance funds.
Assist in the completion and processing of reports for the division.
Assist in the development of Community Outreach and Community Impact initiatives reporting.
Assist in the development of tools to illustrate energy project economics to customers and vendors.
Assist the Outreach / Development Associate.
Assist with completion of employment applications.
Assist with provider education and on-boarding of new providers.
Assist with the coordination of annual Gift Events.
Assist with volunteer management and on-call schedules.

Attend

Attend all required team meetings, staff meetings, providing relevant information and presentations.
Attend community engagement events as the face of the Impact Team.
Attend debriefing sessions as needed.
Attend mandatory education and training modules as scheduled.
Attend meetings, training and other agency / funder / work related events as needed.
Attend weekly team meetings.

Collaborate with

Collaborate with design and digital advertising teams on social media and marketing strategies.
Collaborate with internal departments for recruitment.
Collaborate with leadership team to help reach company goals.
Collaborate with the Department of Workforce Development in all community partnership strategies.

Collect

Collect and report hours of casual staff.
Collect, compile, and analyze complex data for management review using MS applications.

Communicate

Communicate effectively as part of a team approach in servicing customers and vendors.
Communicate member information as needed to the care manager, including escalating urgent follow up.
Communicate with program teachers before / during / after the program as appropriate.

Complete

Complete quarterly Director, Board of Directors, and Governing Committee reports.

Compose

Compose written correspondence to both internal and external Business partners.

Conduct

Conduct tours as needed or requested.

Confer

Confer with volunteers to resolve grievances and promote cooperation and interest.

Connect

Connect and market to local referral sources.

Contribute to

Contribute to a positive, fun work environment.
Contribute to the development of and update policies and tools related to the Friends groups.
Contribute to the development of the Association's Communications Strategy.

Coordinate

Coordinate community events and internal company events as needed.
Coordinate logistics for both remote and in-person outreach by paid interns.
Coordinate reservations for group tours.
Coordinate with the team to launch marketing campaigns.

Create

Create and distribute various communications and publications.
Create and manage blogging campaigns.
Create annual budget for Parish Outreach and Project Rachel programs.
Create content — including blogs, graphics and videos — to build community and spark engagement.
Create, distribute, and collect records of program participants.
Create email or landing pages.
Create new enrollment and referral site opportunities.
Create Parish Outreach events around seven themes of Catholic Social Teaching.
Create program description to launch the service and communicate with referral organizations.

Crochet

Crochet pattern books, crochet kits, and other instructional materials.

Curate

Curate, maintain and surface our existing content to new and existing users.

Define

Define program capacity and develop protocols for exceeded capacity.

Design

Design and execute campaigns to increase intern engagement and achievement.

Determine

Determine if the person is already connected to employment supports and if so, which ones.

Develop

Develop agenda, activities, and programming for elementary and secondary school audiences.
Develop and execute business marketing plans prioritized by potential impact.
Develop and foster new relationships with prospective accounts.
Develop and maintain relationships with other volunteer organizations within the area.
Develop and maintain statistical information on services provided and report regularly on stats.
Develop and manage a network of volunteers to support outreach events and tabling activities.
Develop and manage volunteer policies, procedures, and standards of volunteer service.
Develop and oversee program budget.
Develop and use tools to assess success of program activities.
Develop a plan for outreach tabling activities as covid restrictions ease.
Develop calendar and monitor scheduled or on-going projects.
Develop, identify and attend community events to promote FE-ABD and relevant coverage options.
Develop intake forms and pre-screening tools / training for receptionists.
Develop key relationships to implement initiatives of the Commissioner's office.
Develop, oversee and analyze SEO / SEM outcomes.
Develop presentation and marketing materials.
Develop privacy, confidentiality, follow-up and related forms.
Develop, promote, and maintain a wide range of volunteer opportunities within the organization.
Develop strong relationships with participants and their support network.

Earn

Earn and maintain customer, vendor, and client trust and continually build relationships.

Engage

Engage our community on social media, and triage incoming messages with our wider team as needed.
Engage participants in recreation activities.

Ensure

Ensure consistent and effective branding across the company.
Ensure external communication matches our vision and values.

Expand

Expand and develop volunteer opportunities as needs arise.

Facilitate

Facilitate distribution of information relevant to volunteers.
Facilitate spiritual guidance for staff and clients when requested.

Greet

Greet and assist community members in the division / program.

Handle

Handle difficult problems or public policy concerns.
Handle telephone, voicemail, written, and e-mail inquiries for information regarding group visits.

Help

Help facilitate the launch of new content and product.

Host

Host and produce a podcast.
Host regular podcast workshops - online or in person as reflective of COVID-19 protocols.

Identify

Identify community outreach opportunities such as fairs, festivals, local markets and organizations.
Identify new editors and engage them to contribute to the growth of journals.

Interact with

Interact with other departments to gain solid understanding of needs around Direct Labor Support.

Involve

Involve a community of supporters as described in the duties outlined below.

Lead

Lead and create workshop groups at local parishes.
Lead the pattern development for kits, books, and magazines.
Lead the yarn and color selection for pattern collections.

Learn

Learn the editorial schedule and pattern routing process.

Liaise with

Liaise with schools to assist youth participants.

Maintain

Maintain a high level of professionalism and work to establish a positive rapport with every contact.
Maintain all Office / Home accounts.
Maintain all required certifications / training by State regulations and CDS policy.
Maintain all required certifications / training by State regulations and iCircle policy.
Maintain and strengthen working relationships with relevant community agencies.
Maintain a valid Illinois drivers license and clean driving record.
Maintain email blasts / constant contact.
Maintain outreach schedule for Spring Fertility physicians in the community.
Maintain previous tour list for mailings.
Maintain program participant records, collects statistics, and submits reports as required.
Maintain punctuality for work, appointments and report dates.
Maintain schedule of opportunities.
Maintain the Association`s protected website and manage the closed Facebook groups.
Maintain volunteer files and time sheets.
Maintain volunteer schedule in an accurate and timely fashion.

Manage

Manage all social media accounts (Facebook, Instagram, LinkedIn, etc.).
Manage and develop content workflows and processes.
Manage constituent issues.
Manage distribution center in a caring and efficient manner.
Manage Jesuit Volunteers, Seminarians, and Deacons assigned to Catholic Charities family.
Manage outreach events such as guided hikes and skate nights.
Manage the development, implementation, and oversight of special projects and events.

Monitor

Monitor, manage, develop, and update content for social media platforms and our website.

Nurture

Nurture new and old relationships with collaborative partners.

Offer

Offer members alternative solutions to a problem / situation.

Outreach

Outreach and engage the student body, and local community to start their own podcasts.

Oversee

Oversee and develop all active and current marketing campaigns.
Oversee a professional donor management system.
Oversee creation of a new podcast website.
Oversee daily operations, including intern recruitment, training, and outreach.
Oversee, maintain current and ordering of all client and pDVM marketing materials.
Oversee all community events the Commissioner's office hosts or participates.
Oversee the test crochet process from beginning to end.

Participate

Participate in clinical supervision with the Director of Programs.
Participate in community development of appropriate resources for those impacted by violence.

Perform

Perform all other related duties as assigned by operational management.
Perform all other related duties involved in the operation of the Precinct as assigned or required.
Perform any other job-related duties as assigned by the Supervisor.
Perform content inventories and content assessments.
Perform daily prospective lead contact calls and emails.

Plan

Plan and facilitate bi-annual volunteer trainings.
Plan and facilitate monthly volunteer meetings.

Prepare

Prepare accurate records and reports on the goals of the fundraising plan.

Process

Process observation and analysis of group dynamics.

Produce

Produce regular metrics reports with actionable insights.
Produce summary reports and case studies as required.

Promote

Promote and manage the Project Rachel program.
Promote client engagement by communicating with them on an ongoing basis.

Propose

Propose local special events / opportunities to the team.

Provide

Provide and replace supplies to volunteers.
Provide case management services for individuals / households in need of various outreach services.
Provide community resource information and referrals to women as needed.
Provide general assistance to the members of the division.
Provide insight on local, state, and federal issues developing and affecting Tarrant County.
Provide on-going supervision and training to volunteers.
Provide on-site expertise in technical writing, editing and process analysis.
Provide supervision and protection to students working in the distribution center.
Provide support and education to clients through the facilitation of groups.

Receive

Receive new referrals and distribute according to outreach worker caseloads.
Receive verbal / written approval from Program Manager of Outreach Services for all purchases.

Recommend

Recommend new literacy programs and initiatives that meet the evolving needs of the community.
Recommend process improvements with potential cost savings.

Reconcile

Reconcile and maintain all credit card accounts.

Recruit

Recruit and supervise volunteers and community service clients in accordance with Mission needs.
Recruit, interview and place applicants for volunteer work.

Report

Report weekly on referral volume by channel, tracking activity and effectiveness of outreach.

Reschedule

Reschedule members as needed based on member preferences.

Research

Research media alternatives and opportunities.

Respect

Respect and accept the medical ethics and principles of MSF.

Respond to

Respond to all email request within 72 hours.

Review

Review State file to identify and confirm each member's eligibility.

Schedule

Schedule members based on preferences and regulated timelines.

Submit

Submit regular monthly staff reports.

Support

Support and coordinate information about literacy programs.
Support development of the event pilot.
Support the COO on any job duties as needed.

Survey

Survey staff regularly to assess needs for volunteer assistance.

Think

Think critically and solve problems creatively and efficiently.

Track

Track all communications with stakeholders using VFS customer relationship management software.
Track and analyze marketing results and adapt marketing initiatives as needed.
Track and monitor network data.

Train

Train volunteers to use office and specialized equipment when appropriate.

Understand

Understand and maintain constant contact.

Update

Update and manage WordPress website.

Use

Use technology to implement operations, communications, and priorities management.

Work with

Work closely with Marketing to develop collateral to support outreach.
Work cooperatively with program staff, volunteers.
Work proactively with staff to provide accurate information and assistance to the volunteer.
Work towards objectives, preserving established standards.
Work within ethos of multiculturalism, diversity, anti-oppression.
Work with our local and national marking liaisons.
Work with staff to evaluate workflows and enhance communication strategies.
Work with the communications manager to rapidly adjust campaigns as needed to achieve results.

Write

Write regular blog posts and other written communications to share company news and updates.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Outreach Coordinator:

Most In-demand Soft Skills

The following list describes the most required soft skills of an Outreach Coordinator:

Written and oral communication skills
Organizational capacity
Attention to detail
Interpersonal skills
Problem-solving attitude
Organized
Work independently with little direction
Presentation
Self-motivated
Time-management
Bilingualism
Enthusiastic
Flexible
Meet deadlines
Positive attitude
Work ethic