Main Responsibilities and Required Skills for Operations Supervisor
An Operations Supervisor is a professional who manages, supervises, and leads the day-to-day work activities to ensure operational goals and objectives are met. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Operations Supervisors.
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Main Responsibilities of Operations Supervisor
The following list describes the typical responsibilities of an Operations Supervisor:
Adapt
Adapt departmental plans and priorities to deal with operational challenges.
Address
Address any customer complaints / concerns or inquiries promptly and appropriately.
Adhere to
Adhere to Asset Protection control and compliance procedures.
Advise
Advise mechanics of work that must be completed.
Analyze
Analyze issues and determines next steps.
Arrange
Arrange any required new, recurrent or remedial training.
Assign
Assign roles and work load distribution, setting objectives.
Assist in
Assist and support with monthly safety meeting which includes preparing the agenda.
Assist in new associate training.
Assist in problem solving and strategy development in areas of responsibility.
Assist Inventory with Error and Variance resolution.
Assist Manager in customer meetings or conference calls.
Assist Plant Manager with acquisition of parts and other supplies to maintain operational status.
Assist team in 5S efforts and continual improvement in our quality and process control.
Assist the GM in the preparation and implementation of sustainability initiatives.
Assist with annual maintenance projects.
Assist with coordinating preventative maintenance plans for assigned area of responsibility.
Assist with installs or service work during high demand periods.
Assist with preparing monthly safety meeting agenda.
Assist with production, as needed.
Assist with reducing employee turnover and reducing overtime hours.
Assist with system updates and oversee departmental projects.
Assist with training and managing employee performance, productivity, and quality.
Assume
Assume additional related responsibilities as required.
Assure
Assure that all service is performed as dispatched daily.
Attend
Attend regular safety meetings.
Build
Build and maintains trust with others.
Carry out
Carry out all other related tasks.
Carry out Technical, Quality, Safety and General briefings as necessary.
Coach
Coach and counsel team members individually and together toward improved performance.
Collect
Collect scrap materials throughout the customers facility.
Communicate
Communicate and execute planned POS related to promotional activities in accounts.
Communicate and implements change as directed.
Complete
Complete all accident report paperwork at end of driver shift and collect any appropriate evidence.
Complete day-to-day payroll, double-checking that all payroll corrections have been made.
Complete employee initial and recurrent training.
Complete regular Talent Management.
Complete required requisitions for the Storeroom to ensure adequate supply is maintained.
Conduct
Conduct monthly property inspections as detailed in Building Engines.
Conduct quality checks on the standard of works performed by the technicians.
Construct
Construct weekly schedule for Spa Receptionist and Attendant staff.
Contribute to
Contribute to and encourages an open exchange of ideas and opinions.
Contribute to and lead implementation of capital projects.
Coordinate
Coordinate day-to-day work activities to ensure operational goals and objectives are met.
Coordinate process problems that involve deviation from standard conditions.
Coordinate the distribution of product and supplies to shops.
Cultivate
Cultivate a culture of safety, organization and a clean working environment.
Develop
Develop and maintain sound working relationship with employees and contractors.
Develop individuals for future advancement.
Develop processes for automation of workflow to reduce potential financial loss.
Direct
Direct workflow, orients and trains associates.
Direct the training of team members on workflow and contractual modifications expeditiously.
Ensure
Ensure agents use the appropriate walk-in sales strategy.
Ensure all cash drawers have appropriate change.
Ensure all outbound freight has been received and shipped to destination.
Ensure all properties are kept to highest standards.
Ensure a safe and hazard-free environment.
Ensure a safe and productive work environment for all employees.
Ensure company quality processes are adhered to at the local branch level.
Ensure continuous improvement, notably with the application of the problem resolution process.
Ensure Customer Satisfaction.
Ensure employee timecards are accurate and approved by the payroll deadlines.
Ensure operation of daily production equipment by scheduling repairs when required.
Ensure proper and appropriate staffing in all said areas at all times.
Ensure setup requirements and technical requirements for events are executed per specifications.
Ensure that all Corporate, customer, Federal, State and local policies and procedures are followed.
Ensure that assigned properties are secure after hours.
Ensure that pictures are taken as needed (shipping & receiving products, damaged equipment, etc.).
Ensure that sorting is performed without error.
Ensure that the products comply with the specifications and meet the Goodfood quality standard.
Ensure the maintenance of all assigned tools and provides for repair or replacement as required.
Ensure the outdoor facilities operate effectively and exceptional customer service is provided.
Ensure the rigorous application of all quality policies, GMP's and SOP's.
Ensure the safe use of equipment and schedule regular maintenance.
Establish
Establish and maintain effective working relationships.
Establish, maintain and promote high standards of customer service.
Establish methods to meet work schedules and co-ordinate work activities with other work units.
Establish organizational structures.
Exceed
Exceed labor efficiency targets.
Execute
Execute any other related task.
Focus
Focus on inventory turns and minimizing length of time product sits.
Foster
Foster a feedback rich environment for shift operations.
Handle
Handle any warehouse related issues.
Handle disciplinary actions of subordinates.
Hear
Hear and resolve individual and group grievances and complaints.
Identify
Identify, document and standardize key processes leading to the achievement of objectives.
Identify efficiencies for cost savings and opportunities for systems solutions.
Identify issues in efficiency and suggest improvements.
Implement
Implement and monitor guest service programs and VIP programs.
Implement schedule and policy changes.
Improve
Improve potential and champion high standards.
Incorporate
Incorporate Lean and Continuous Improvement Methodologies.
Install
Install commercial alarm, fire, CCTV, and Card Access systems.
Intervene
Intervene and recommend appropriate solutions when new and complex issues arise.
Lead
Lead billing and costing meetings for projects.
Maintain
Maintain accurate inventory levels and meet compliance controls.
Maintain a clean, orderly, and organized warehouse.
Maintain and audit weekly payroll entries for drivers and / or warehouse workers.
Maintain and enforce material control procedures to ensure inventory accuracy.
Maintain individual responsibility for his / her own renewal sales support. (.
Maintain professional & high-quality service-oriented environment at all times.
Maintain radio contact with Operations Manager, meal planer and leads during operation.
Maintain record of time, material and equipment used for projects.
Maintain the cleanliness of the technician areas of the facility, including service vehicles.
Make
Make difficult (sometimes unpopular) decisions when required.
Make recommendations to improve production methods, working conditions, and increase efficiency.
Make sure the team always has the material to work properly and order accordingly the needed tools.
Manage
Manage activities of a team that range from routine to moderately complex.
Manage all physical inventories, cycle counts, system inventory movements and ReSKUing of inventory.
Manage department and staff in managers absence.
Manage energy and utility consumption.
Manage finances to ensure limited resources are used wisely.
Manage inventory through JDE E1 Warehouse Management System.
Manage night sort staff and ensure all employees perform the tasks assigned to them.
Manage purchase and supply of all related stock items sourced from outside vendors.
Manage Spot Market shipments to maintain cost profile.
Manage staff days off calendars to ensure service continuity.
Manage, supervise, and lead the day-to-day details of project work.
Monitor
Monitor and evaluate performance.
Monitor employee performance and attendance.
Monitor program volume, identify fluctuations, and suggest staffing changes to address problem areas.
Monitor daily manpower planning and schedules employees.
Monitor the SOX reporting package delivered in line with the requirements and in a timely manner.
Obtain
Obtain local and federal security clearance and maintain them on a yearly basis.
Obtains accident reports from the highway patrol and police agencies.
Operate
Operate with simplicity, clarity and transparency.
Optimize
Optimize the sharing of knowledge and best practices throughout the organization.
Oversee
Oversee and coordinate the daily DC activities.
Oversee Fleet process for handling customer disputes and refund requests.
Oversee routine day-to-day activities, create schedules, plan, organize and delegate work.
Oversee and direct forklift operation in shipping and receiving orders.
Oversee shipping of approximately 5K truckload shipments per year.
Oversee the repair and maintenance of all equipment.
Oversee the workflow of the plant.
Own
Own the T1 Visual Management Meeting.
Participate in
Participate in different meetings and make suggestions for situations to improve.
Participate in Lean / Kaizen, Black Belt, and other Operational Excellence initiatives.
Participate in the corrective measures' implementation.
Participate in the recruiting, interviewing and onboarding of technicians.
Perform
Perform on road duties as required.
Perform other duties as required from time to time at the request of the Operations Superintendent.
Perform safety inspections within their area of responsibility.
Plan
Plan, direct and schedule office support services and maintenance of facilities and grounds.
Plan for the development of the staff by organizing training sessions.
Plan hourly employee schedules to meet daily operations goals.
Plan the shift to optimize through output and efficiency.
Prepare
Prepare analytical and statistical reports on operations and activities.
Prepare and control operational budgets.
Prepare and deliver staff performance evaluations accurately and within required timeframes.
Prepare and submit regular management reports for operation.
Prepare for and lead monthly staff meetings.
Prepare staff schedules and approve their hours.
Prioritize
Prioritize time sensitive situations and ensure customer contingencies are executed flawlessly.
Process
Process daily Lockbox files in the servicing system.
Promote
Promote and communicate the facility's service vision emphasizing "patient first”.
Promote and encourage safe working practices.
Promote teamwork across departments.
Provide
Provide ad hoc reporting as requested by management.
Provide a shift status report to peers and managers.
Provide detailed instruction to various personnel via email and phone.
Provide everyday supervision and guidance of administrative staff with 10-14 direct reports.
Provide guidance and feedback to help drive continuous improvement with the team.
Provide ongoing staff safety trainings and new hire trainings.
Provide prompt, efficient and courteous service to clients.
Provide reliable, high quality customer support.
Provide responsible supervision and control for all department activities.
Provide staff assistance to supervisory and management staff.
Provide technical or administrative advice to internal and external clients.
Receive
Receive, verify, and assigns equipment and driver transfers.
Recommend
Recommend improvements for warehouse safety, cleanliness, and capacity issues.
Reinforce
Reinforce and demonstrate a positive health and safety attitude.
Remain
Remain current regarding technical production and manufacturing requirements.
Report
Report on vehicle performance.
Represent
Represent Manufacturing on Technology Transfers and interacts with clients.
Resolve
Resolve client inquires quickly and efficiently.
Resolve problems requiring broad-based analysis to determine solution.
Review
Review and establishes material, equipment and manpower resource requirements.
Review day–to day activities to ensure all work is completed in a safe manner.
Review Medical Reports / Evaluations.
Review monthly cost statements to ensure that operational expenditures meet budget guidelines.
Review work completed by direct reports and provide support and guidance when necessary.
Schedule
Schedule and distribute sales orders to staff.
Show
Show initiative, takes directions and executes plans efficiently.
Sort
Sort materials based on commodity and value.
Supervise
Supervise assigned staff and coordinate routine activities to ensure successful completion of tasks.
Supervise most processes directly including workforce and equipment scheduling.
Supervise team members who perform either a single task, or multiple but closely related tasks.
Support
Support achievement of store payroll rate and expense.
Support Collaborative Work Environment.
Support contract profitability through cost containment procedures and processes.
Support department with projects and assignments to meet division goals.
Support development of SMART Objectives for the full team.
Support Manager by completing visual performance board.
Support the Operations Manager by completing visual performance tracker.
Support with monthly safety meetings.
Support with sales processes and related logistics.
Take
Take proper measures such as positive feedback and disciplinary action when required.
Train
Train and develop the team including coaching, interviewing, employee evaluation.
Train other employees to safely and properly use equipment at site.
Train staff / workers in job duties, safety procedures and company policies.
Understand
Understand and apply the collective agreement and employment law.
Understand, implement, and ensure compliance with contractual and legislative requirements.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Utilize
Utilize and maintain databases as applicable to the Branch.
Verify
Verify and report suspected malfunctions and variances as directed and take corrective actions.
Verify work orders upon completion for accuracy and compliance with billing.
Work with
Work with a world-class team to develop industry-leading processes and solutions.
Work with internal suppliers to ensure quality levels and delivery schedules.
Work with inventory team to maintain bin integrity.
Work with Management to continually improve department operations with focus on productivity.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Operations Supervisor:
Supervisory
MS Outlook
MS Office
Valid Driver's License
Manufacturing
Management
Distribution Environment
Lift up to 325 Lbs
Clean Driving Record
Supply Chain
Manufacturing Environment
Operations
Maintenance
Most In-demand Soft Skills
The following list describes the most required soft skills of an Operations Supervisor:
Written and oral communication skills
Leadership
Problem-solving attitude
Interpersonal skills
Organizational capacity
Analytical ability
Attention to detail
Presentation
Time-management
Multi-task
Dynamic personality
Work well both independently and in a team atmosphere
Resourceful
Innovative
Planning
Creative
Initiative
Detail-oriented
Troubleshoot problems
Deal effectively with a wide range of personalities
