Main Responsibilities and Required Skills for Operations Director
An Operations Director is responsible for overseeing the financial, operational, and administrative functions of a business. They Lead and manage the day to day operations and identify and communicate priorities. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Operations Directors.
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Main Responsibilities of Operations Director
The following list describes the typical responsibilities of an Operations Director:
Adhere
Adhere to internal standards, policies and procedures.
Analyze
Analyze market potential and develop competitive positioning.
Anticipate
Anticipate regulatory and related obstacles and emerging issues throughout the product lifecycle.
Articulate
Articulate ideas and facts clearly, logically and concisely in oral and written communication.
Assist in
Assist and support team members in any of their job functions as needed.
Assist finance teams for collection of fees from client and tracking of outstanding payments.
Assist in the overall Business Development and sales process.
Assist with the bi-monthly payroll process.
Attract
Attract and develop superior regulatory professionals and regulatory competencies.
Build
Build capability within the team to support current operations and future growth.
Build customer and business-to-business relationships within the Canadian Aviation market.
Build efficiencies in our AR / AP system and QuickBooks to maximize speed and accuracy.
Build networks of support for ideas and / or initiatives.
Champion
Champion continuous improvement using innovative ideas to increase effectiveness.
Coach
Coach, counsel and train management staff.
Collaborate with
Collaborate with the Owner / Operator to create and implement new policies / procedures.
Complete
Complete and maintain required certifications.
Conduct
Conduct annual performance appraisals of Managers and Supervisors.
Conduct regulatory due diligence for potential and new acquisitions and advise management.
Contribute to
Contribute to ongoing supplier performance management and score carding of our supplier partners.
Coordinate
Coordinate RFP process through client and sourcing groups.
Create
Create and implement a strategic asset management program.
Create mid to long-range plans to carry out objectives established by top management.
Delegate
Delegate to expedite operational efficiency and facilitate development of supervisory staff.
Develop
Develop a longer-term self-funding financing strategy for the organization.
Develop and deliver people development plans.
Develop and manage to budget, amidst workload fluctuations and uncertainties.
Develop and monitor key metrics related to the health of the Operations organization.
Develop formal reporting packages for sales effectiveness and productivity.
Develop global regulatory strategies and update based upon regulatory changes.
Develop growth plans with the sales leadership for all business segments.
Develop high-performance teams to set and achieve strategic objectives.
Develop new services / products and concepts for the assigned market.
Develop pricing strategy to meet the Automotive team quota and goals.
Develop strategies in partnership with the IT team to support South San Francisco site Operations.
Develop strong relationships with key personnel in the JPMC organization.
Direct
Direct the preparation of financial and operational reports.
Drive
Drive a pro-active, can-do culture.
Drive client specific initiatives such as savings targets, benchmarking and best practices.
Drive operational and financial improvement throughout the business.
Drive priority and marketing plan alignment across teams.
Drive rigorous planning and execution at all levels of the organization.
Drive sales and revenue growth initiatives and results for the business.
Drive the Customer experience - yoy measurable improvement.
Drive training and development for all personnel.
Engage
Engage staff and boards in budgeting decisions.
Ensure
Ensure agility and scalability of sub-teams structure and organization on the long run.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Ensure conflict resolution procedures are followed.
Ensure data driven approach towards gathering insights to optimize go-to-market activities.
Ensure each hospital's physical condition and appearance is consistent with SVP operating standards.
Ensure operational and technical standards are as high as possible throughout the region.
Ensure pre-approval compliance activities are completed.
Ensure quality of service.
Ensure surgical execution of the channel strategies across the various functions.
Ensure that all operations staff are trained at a high level for both safety and operations.
Ensure that communication with the engineering and client staff is effective and thorough.
Ensure that the hospital staff is informed and trained on new marketing initiatives.
Ensure the account team is high performing.
Ensure the regional office is properly resourced and manage regional staff and volunteers.
Ensure using and developing best practice across all operational activities.
Ensure your team is consistently providing a level 3 customer experience.
Establish
Establish, measure, and evaluate critical KPI's.
Evaluate
Evaluate auditing and reporting methods.
Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
Facilitate
Facilitate coordination and communication between support functions.
Facilitate deep account planning with reps and managers.
Facilitate successful implementation and adoption of new processes within the sales organization.
Foster
Foster an organization of continuous process improvement.
Generate
Generate and transmit electronic payments and checks to vendors and contractors.
Give
Give quantifiable examples of related achievements.
Grow
Grow the monthly giving program in the region.
Guide
Guide and assist with issues related to USAID rules and regulations on environmental compliance.
Help
Help nurture a positive learning environment.
Help other producers understand what it takes to sell and run a studio.
Identify
Identify and explore ways to control cost and generate revenue.
Identify staffing and recruiting needs.
Identify need for new regulatory policies, processes and SOPs and approve them.
Implement
Implement appropriate KPIs to measure and support the continuous improvement efforts in the facility.
Implement engineering management tools to oversee a robust new product development pipeline.
Improve
Improve processes and increase efficiencies for organization and channel operations groups.
Improve star ratings and search result rankings.
Increase
Increase visibility of available stock through effective WMS implementation and management.
Influence
Influence leadership decisions based on evaluation of progress.
Influence product best practices in alignment with COE.
Initiate
Initiate, coordinate and enforce optimal operational policies and procedures.
Issue
Issue relevant tax documentation.
Keep
Keep those ambitions in sight and imagine where JLL can take you....
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
Know
Know what quality data means and help us design and improve it.
Lead
Lead projects that improve readiness capabilities.
Liaise with
Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
Liaise with clients / tenants, owners and vendors as the senior client contact for the portfolio.
Liaise with the operational leads around the world.
Maintain
Maintain accurate records and coordinate closely with company bookkeepers.
Maintain and improve call center operations by monitoring performance, identifies and resolve issues.
Maintain an in-depth understanding of Jellyfish's marketplace.
Maintain composure to assuage volatile situations.
Maintain dashboards tracking critical business processes.
Maintain metrics and analyze data to assess performance and implement improvements.
Maintain strong relationships with senior clients in the industry.
Make
Make operational changes to improve customer experience.
Manage
Manage a full load of projects concurrently.
Manage annual audit, including liaising with external consultants and organizing documentation.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Manage client delivery initiatives across the organization.
Manage client support, including client complaints.
Manage contracts and relations with customers, vendors, partners and other stakeholders.
Manage performance and self-development.
Manage relationships with key stakeholders in all Client's organizations.
Measure
Measure progress and adjust processes accordingly.
Model
Model accepted leadership behaviors and works as a member of the leadership team.
Monitor
Monitor and manage operational costs.
Monitor and report on compliance with contracts and grants.
Monitor environmental conditions and key outcomes such as yield and disease.
Monitor financial performance and progress toward objectives.
Monitor the workings of various departments in the organization.
Negotiate
Negotiate internally and externally with regulatory agencies and participate in political lobbying.
Optimize
Optimize the sales rep, manager, and sales ops experience in Salesforce and other systems.
Oversee
Oversee all functional departments of the business while coaching and grooming organizational talent.
Oversee all office management and administrative functions.
Oversee and review project close-outs.
Oversee financial, operational, and administrative functions of the execution of subcontracts.
Oversee production and operations for one of S4's quickly growing accounts.
Oversee VCA Safety and Health guidelines are functioning in each hospital.
Perform
Perform other duties as assigned.
Plan
Plan and execute Product Division all-hands, planning, and offsites for the Product Division.
Prepare
Prepare accurate reports for upper management.
Prioritize
Prioritize dealer program roadmaps for existing OEM programs.
Process
Process improvement or project management expertise (PMP, Lean, etc.).
Promote
Promote good public relations.
Provide
Provide constructive and timely performance evaluations.
Provide direct coaching and mentoring to all Delivery and / or Project Managers.
Provide guidance for resource and development planning.
Provide performance and coaching feedback to Hospital Managers in a timely manner.
Provide strategic input and technical guidance on regulatory requirements to development teams.
Provide technical leadership to business units.
Provide technical support to Facility and Engineering staff on building related issues or challenges.
Provide training on financial management, recordkeeping operational systems, and policies as needed.
Provide training support when required.
Receive
Receive feedback and monitor the quality of services provided.
Recruit
Recruit, select, orient, coach and motivate warehouse workforce.
Review
Review and optimise workflows to improve efficiency and the ability to scale.
Review inventory and train staff on leveraging purchases throughout financial period.
Review monthly doctor and paraprofessional schedules created by Hospital Managers.
Set
Set goals and motivate a team towards achieving them.
Set standards for performance in all areas of the organization.
Setup
Setup layout and ensure efficient space utilization.
Set
Set vision for the team and develop multi-year roadmap to achieving vision.
Study
Study delivery according to agreed quality, timeline and cost parameters.
Support
Support program directors and producers with talent management.
Support sales and presentations.
Support the recruitment, training and professional development of personnel.
Support the Regional Director.
Take
Take responsibility and accountability for actions and outcomes.
Take risks that drive our business forward.
Understand
Understand the engineering design and operational aspects of all facility's systems and equipment.
Update
Update and maintain Delivery governance processes and documentation as required.
Update management weekly and monthly on balanced scorecard parameters.
Work with
Work with Account Managers to ensure governance is followed at all locations.
Work with other teams to identify and address areas of opportunity or concern.
Work with people from various disciplines and cultures.
Work with principals to determine values and mission, and plan for short and long-term goals.
Work with the engineers and the client to prioritize work to ensure uptime.
Work with the HQ operations team to implement best-practices, efficient processes and standards.
Work with the HR Team to ensure local employer relationships or hosting are positive and beneficial.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Operations Director:
Management
Operations
Business Management
Business
Most In-demand Soft Skills
The following list describes the most required soft skills of an Operations Director:
Written and oral communication skills
Leadership
Interpersonal skills
Organizational capacity
Analytical ability
Problem-solving attitude
Detail-oriented
Attention to detail
Multi-task
Adaptable to changes
Team player
Entrepreneurial mindset
Flexible
Negotiation
Creative
Deal with high levels of stress in an environment of changing priorities
Decision-making skills
Organized
Planning
Presentation
