Main Responsibilities and Required Skills for Maintenance Manager
A Maintenance Manager is a professional who is responsible for managing the maintenance and repair operations of a facility or organization. They oversee and manage a team of maintenance technicians and engineers and ensure that all equipment, machinery, and systems are operating efficiently and effectively. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Maintenance Managers.
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Main Responsibilities of Maintenance Manager
The following list describes the typical responsibilities of a Maintenance Manager:
Address
Address and resolve sensitive tenant and vendor issues.
Allocate
Allocate workload and supervise staff.
Approve
Approve all commitments and expenditures related to the assigned project.
Approve all invoices relating to repairs and maintenance, spare parts.
Arrange
Arrange for routine maintenance in hotel rooms, lobbies, and facilities.
Arrange training for staff.
Assign
Assign and reviews work for maintenance workers.
Assign maintenance team tasks, inspect and give feedback.
Assist
Assist in preparing Business Cases for capital expenditure (CAPEX) and securing its approval.
Attend
Attend assigned training and safety programs initiatives, Member of Health and Safety Committee.
Attend to all alarms related to fire, heating, cooling and conveyor belts.
Calculate
Calculate and reviews employee time cards and schedules on a weekly basis.
Carry out
Carry out inspections of the facilities to identify and resolve issues.
Collaborate with
Collaborate with other teams to implement innovative changes.
Communicate
Communicate plans for upper level improvements to maintenance worker staff.
Communicate with tenants to book appointments for inspection.
Complete
Complete necessary repairs and schedule any repairs with vendors as needed.
Complete requisitions for new equipment orders and / or repairs equipment as appropriate.
Complete special projects as assigned.
Conduct
Conduct move-out inspections and assess charges if appropriate.
Conduct performance evaluations on annual anniversary date.
Conduct performance reviews.
Conduct periodic safety audits and staff safety training.
Conduct pre- and post- season site inspections.
Conduct regular inspections of the facilities to detect and resolve problems.
Consult
Consult with the Engineering and the Operations departments to optimize machine operation.
Contribute to
Contribute to facility's continuous improvement.
Coordinate
Coordinate activities of safety committee in accordance with company guidelines.
Coordinate all aspects of grounds maintenance activities with the Operations Department.
Coordinate and direct maintenance staff members in the maintenance and repairs of building.
Coordinate and work with Property Managers and outside contractors.
Coordinate maintenance work both within and external to the office.
Coordinate new service partners to service client sites.
Coordinate with Site Engineering and Integrated Process Team (IPT) production planner.
Create
Create a worksite environment that promotes efficiency, productivity and WCB safety standards.
Create, implement and manage safety program in alignment with established needs and OSHA regulations.
Define
Define scope of work and manage projected cost and schedule of Vendor work.
Delegate
Delegate tasks to meet maintenance schedule and satisfy employer needs.
Determine
Determine which components repaired on-site or sent out for vendor repair.
Develop
Develop and champion IPEX Langley AFE's working closely with all stakeholders[Internal & external].
Develop and implement optimum solutions to recurring or high-cost maintenance issues.
Develop and maintain positive relationship with Client General Manager and Operations team.
Develop and maintain relationships with suppliers for parts and equipment.
Develop and manage operating expense budgets for relevant sites including monthly variance reports.
Develop and monitor all major maintenance projects and AFEs . #.
Develop and train all staff to ensure they meet the required performance standards.
Develop a set of viable alternatives for management.
Develop a win-win opportunity for the customer and the company.
Develop, implement and oversees predictive, preventative and corrective maintenance programs.
Develop MRO strategy in a fast pace operations environment.
Develop, research and sumbit proposals for equipment and machinery changes and upgrades.
Develop schedule for maintenance staff based on production needs.
Develop strategic short and long term maintenance plans.
Develop strategies to achieve organizational goals.
Devise
Devise and design more cost-efficient methods for production based on knowledge of plant operations.
Direct
Direct implementation of departmental objectives, goals and policies.
Direct on site work to ensure compliance to FGL and industry standards.
Direct the performance of contracted maintenance work as needed.
Direct the organization and maintenance of equipment files.
Drive
Drive innovation strategies and creative problem solving resulting in value creation for the client.
Drive projects with the support of Engineering.
Drive training and coaching to ensure compliance with Safety standards and incident prevention.
Encourage
Encourage business retention and growth through excellent customer service.
Engage
Engage with IT and Support teams on the execution of new feature initiatives.
Ensure
Ensure 24 / 7 coverage for onsite response to emergencies.
Ensure 5S compliance, creates and manages overhaul schedules for sustained performance.
Ensure assigned projects are completed on schedule and on budget.
Ensure best practice processes are followed.
Ensure compliance with safety matters under Occupational Health and Safety legislation.
Ensure consistency in processes, systems and reporting.
Ensure control of cost and quality of service.
Ensure health and safety policies.
Ensure housekeeping, productivity and quality of work standards are maintained.
Ensure HVAC, plumbing, electrical, and utilities systems are operating smoothly.
Ensure processes to identify hazards are implemented.
Ensure that projects are completed on schedule and within budget.
Ensure the availability of training devices as necessary to meet training requirements.
Ensure the Maintenance and E& I teams are developed with the appropriate training and certificates.
Ensure unsafe conditions are corrected in a timely manner.
Escalate
Escalate any problems early and schedule repairs to minimize downtime and loss to business.
Evaluate
Evaluate employee's performance to determine training needs & development opportunities.
Evaluate production and packaging needs for Capital Equipment.
Evaluate the performance of maintenance employees.
Focus on
Focus on the overall objectives of the team to continuously improve.
Guide
Guide and coach team members on policies.
Identify
Identify continuous improvement opportunities through product / process performance metrics.
Identify goals, set targets and measure performance for daily operations and initiatives.
Inform
Inform General Manager of any major repair work required.
Initiate
Initiate safety concerns and make judgment on the best methods of completing tasks.
Initiate, perform and oversee all maintenance projects on their assigned buildings.
Initiate Standard Operating Procedure / Preventive Maintenance / Calibration redlines and revisions.
Inspect
Inspect all critical equipment at the time of breakdown.
Inspect completed repairs and scheduled maintenance for quality assurance.
Inspect property and grounds to ensure excellent curb appeal.
Inspire
Inspire your team to generate ideas and plans to meet objectives.
Interact with
Interact with residents in a diplomatic manner.
Interpret
Interpret and clarify policies.
Iterate
Iterate and improve on existing features based on user insights, data, and business goals.
Keep
Keep current with ongoing changes and new technology and adapt accordingly.
Lead
Lead, motivate mentor and coach multi-disciplinary maintenance team.
Learn
Learn from directions, observations and errors, and apply procedures using good judgment.
Liaise with
Liaise with utility, contractor and emergency services as required.
Maintain
Maintain adequate supplies and inventory of cleaning products.
Maintain all machinery to ensure it's at working standards.
Maintain appropriate communication with all levels of the organization.
Maintain a team capable of producing the outputs required.
Maintain boilers / utilities and related infra-structure.
Maintain budgets, expenses, and activity logs.
Maintain complete records of daily maintenance activities.
Maintain daily employee work logs and verifies and approves weekly employee time records.
Maintain facility and assets to meet regulatory guidelines e.g. USDA, FDA, OSHA, and EPA.
Maintain inventory of equipment, manuals and warranties.
Maintain outdoor appearance including lawn, landscaping and parking lot.
Maintain pool and spa according to the company, the property brand, and state and local codes.
Maintain positive customer and employee relations.
Maintain property inventory, monitor purchase orders, invoice approvals, and maintenance budget.
Maintain safe and economical operation of all systems and equipment.
Maintain Site performance indicators.
Maintain the property so it is free from safety hazards.
Manage
Manage 8-10 skilled maintenance personnel.
Manage all maintenance employees opening through spinning processes.
Manage and develop maintenance procedures and ensure implementation according company polices.
Manage and direct daily tug, barge and marine project asset maintenance activities.
Manage and participate in 24 / 7 on call rotation for tenant needs and emergencies.
Manage budget and cost goals / metrics in the areas of responsibility.
Manage competing demands.
Manage inventory utilizing SAP.
Manage maintenance and life cycle of all assets.
Manage maintenance of regional facilities and equipment.
Manage monthly expenses within budget guidelines.
Manage / supervise waste extraction audits.
Manage the daily operation, leads and sets direction of the maintenance team.
Manage the Maintenance and Utility Departments personnel consisting of up to 30 technicians.
Manage the teams to ensure the maintenance and upkeep of the facilities.
Monitor
Monitor and issue parts going in and out of inventory.
Monitor and oversee all on site construction activities.
Monitor and review preventive maintenance programs.
Monitor expenses and control the budget for maintenance.
Monitor emergency generator, function and orders refueling.
Monitor the completion of Service Request to limit call-backs.
Operate
Operate the utilities systems at the most efficient manner through automation and equipment design.
Optimize
Optimize the total cost in maintenance including the spare part management.
Oversee
Oversee and assist in the execution of daily processes related to the mainteance department.
Oversee a team of subordinates and answer to the Director of Operations.
Oversee detailed design and engineering.
Oversee equipment stock and place orders for new supplies when necessary.
Oversee and provide custodial needs.
Oversee entire life cycle of capital projects from specification to materials purchasing.
Oversee the alarm systems and fire systems of the venue.
Oversee the planning and execution of the guest rooms preventative maintenance and upkeep program.
Participate in
Participate in weekly network Facilities calls and periodic Facilities Manager offsite conferences.
Participate to all equipment project (preparation to start up).
Perform
Perform and maintain records on routine maintenance of building systems and equipment.
Perform general cleaning duties (i.e. sweeping, mopping floors).
Perform hands-on maintenance of equipment as required.
Perform inspections and preventative maintenance on production machinery, tools, etc..
Perform monthly maintenance checks of the building, grounds, and facilities.
Perform other duties as assigned by manager.
Plan
Plan and manage a facility's maintenance budget.
Plan and prioritize work for self and staff.
Plan corrective action on downtime issues.
Prepare
Prepare and analyzes alternatives.
Prepare a variety of reports and correspondence.
Prepare estimates for repairs.
Prepare technical specifications, project work descriptions, bid documents, and reports.
Prioritize
Prioritize and document all maintenance activities on a daily / weekly / monthly and annual basis.
Prioritize submitted maintenance work orders and assign to maintenance personnel to complete.
Procure
Procure quotes for equipment, parts, or labor from vendors as needed to complete projects.
Promote
Promote a positive relationship between maintenance and other departments.
Promote and facilitates safety and ethics principles at all organizational levels.
Provide
Provide and maintain a safe place of work ensuring all EH&S issues are managed correctly.
Provide Maintenance / Construction Project Management.
Provide support to Director of BD as required.
Receive
Receive, review and process invoices as per the current procedure.
Recognize
Recognize and communicate opportunities for cost savings.
Recommend
Recommend contractors based on cost, workmanship and completion dates.
Reinforce
Reinforce the use of safe and environmentally sound work practices and procedures.
Report
Report on required monthly KPIs (such as equipment downtime, OA, PM completion).
Report on the daily activities carried out by the maintenance team.
Respond to
Respond to regional facility emergency requests for equipment repairs.
Respond to and address owner and resident concerns in a timely, responsive and respectful manner.
Review
Review and approve all maintenance, parts, trades and third-party costs.
Review and present maintenance reports.
Review and report against agreed KPIs, metrics and savings targets for each account.
Review progress with Bakery Director on a quarterly basis.
Schedule
Schedule and ensure completion preventative maintenance program and duties.
Set
Set priorities for preventative maintenance work orders, maintenance requisitions and scheduled work.
Solicit
Solicit and apply customer feedback (internal and external).
Study
Study production schedules and estimate worker hour requirements for completion of job assignment.
Submit
Submit bids and recommendations to VP of Engineering for action.
Supervise
Supervise all mechanical personnel and to assist and train as required.
Supervise hourly maintenance employees, including Technicians and other skilled trades.
Support
Support existing plant operations while maintaining current and new technology.
Support his / her unit's operational strategy.
Support maintenance related schedules, tasks and resources.
Support organization's goals and values.
Support the processes of Continuous improvement and Analysis of key reasons.
Support the safety program and lead the safety goals for all maintenance of way personnel.
Support the unit's business strategy as a maintenance / reliability specialist.
Take
Take ownership for designated maintenance organisation and others as required.
Take responsibility for own actions.
Train
Train all new staff with the customized, club-specific cleaning checklists.
Train technicians on best utilization practices for all equipment.
Trigger
Trigger purchasing of supplies, equipment, and maintenance items.
Troubleshoot
Troubleshoot AC and DC electrical controls and circuits.
Understand
Understand and respond to trends.
Uphold
Uphold City Base Entertainment ‘s high standards and deliver entertaining company-wide programs.
Use
Use equipment and materials properly.
Use / wear required personal protective equipment and ensure employees do the same.
Work with
Work both indoors and outdoors in different climates.
Work closely with Production / packing / boxing manager on procedure and training on 1st maintenance.
Work in a factory setting.
Work with Client System owners and JLL EHS to ensure all EHS compliance requirements are met.
Work with Production to coordinate and prioritize maintenance activities.
Work with Senior Facility Manager to oversee the delivery of maintenance and repair services.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Maintenance Manager:
Employee Management
Managing Teams
Microsoft Office Suite
MS Outlook
Electrical Systems
Maintenance
Mechanical
Client Relationship Management
Business Administration
Building Systems
Controls
Leadership
Reporting
CMMS Systems
Facilities Management
MS Access
Financial Management
Most In-demand Soft Skills
The following list describes the most required soft skills of a Maintenance Manager:
Written and oral communication skills
Leadership
Organizational capacity
Conflict resolution
Negotiation
Problem-solving attitude
Interpersonal skills
Priority management
Collaborative management style
Creativity in finding solutions for service delivery
Responsiveness
Strategic thinker
Attention to detail
Analytical ability
Detail-oriented
Time-management
Multi-task
