Main Responsibilities and Required Skills for an Infrastructure Analyst
An Infrastructure Analyst is a professional who plays a critical role in managing and maintaining an organization's IT infrastructure. They are responsible for ensuring the smooth functioning of hardware, software, networks, and other technological components. In this blog post, we will explore the primary responsibilities and the most in-demand hard and soft skills for Infrastructure Analysts.
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Main Responsibilities of an Infrastructure Analyst
The following list describes the typical responsibilities of an Infrastructure Analyst:
Alert
Alert management when circumstances require deviation to the approved processes and procedures.
Analyze
Analyze system logs and identify potential issues or security breaches.
Assess
Assess and analyze the organization's IT infrastructure requirements.
Assist
Assist and support remote and on site staff.
Assist in the planning and execution of IT projects related to infrastructure enhancements.
Assist in the procurement of hardware and software assets.
Assist other ECS system personnel when complex problem arise.
Assist other teammates with calls as needed.
Assist with resolution of issues surfaced by support analysts.
Assist with troubleshooting / resolving backups failures.
Assist with vulnerability remediation as directed by Infosec Team.
Attend
Attend advanced training sessions and is certified on multiple domains of expertise.
Automate
Automate and improve the business processes.
Build
Build and maintain the configuration management of WebLogic and WebSphere via Puppet.
Build and support analytical products using AWS cloud.
Build the work needed to implement features from the product backlog.
Collaborate with
Collaborate with cross-functional teams to support business operations.
Collaborate with cybersecurity teams to enhance IT security measures.
Collaborate with IT teams to deploy and manage virtualization technologies.
Conduct
Conduct regular system performance evaluations and optimizations.
Conduct research and make recommendations on new IS solutions, services and processes.
Conduct research and stay up-to-date with emerging technologies and trends.
Conduct risk assessments and develop contingency plans for infrastructure failures.
Conduct security audits and implement necessary measures for data protection.
Conduct security risk assessments.
Conduct wide area & LAN network administration.
Coordinate
Coordinate activities with vendors and third-party suppliers as required.
Coordinate after-hours maintenance windows.
Coordinate with vendors and service providers for infrastructure upgrades and maintenance.
Counsel
Counsel Marketing teams on existing pricing tactics within the targeted launch market.
Create
Create and maintain automated test scripts and executes all other.
Create and maintain documentation for IT infrastructure processes and configurations.
Create and maintain script libraries to triage most common issues.
Create, maintains, and executes against product or service documentation.
Define
Define and lead problem resolution workflows for Storage and Backup related service desk items.
Define, document and implement consistent standards and procedures.
Deliver
Deliver infrastructure technology for multi-functional business.
Design
Design and implement hardware and software solutions to meet business needs.
Design networks & systems.
Determine
Determine the size of user stories.
Develop
Develop and manage servers, pipelines, and technical resources.
Develop, expand, and continuously improve DLP services.
Develop scripts and functions to support internal processes and improve system performance.
Develop security policies, standards, guidelines or procedures.
Develop technical documentation for networking and associated technical services.
Develop technical solutions to mitigate security vulnerabilities.
Drive
Drive economic prosperity in your community.
Drive issue resolution with our DevOps teams.
Ensure
Ensure compliance with data privacy and regulatory requirements.
Ensure compliance with industry standards and best practices.
Ensure ongoing viability of the system and service.
Ensure server patching and vulnerability remediation is successful and meets required standards.
Ensure systems have the required cost, reliability, schedule and performance integrity.
Escalate
Escalate persistent issues to engineers and architects where necessary.
Evaluate
Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
Evaluate and recommend new hardware and software solutions.
Evaluate functions and features of cloud services and related technologies.
Evaluate technology and develop business cases.
Execute
Execute communication strategies developed for all product launch and retirements.
Execute research gathering initiatives using highly-technical sales team surveys.
Execute responsibilities with a sense of urgency and follow through.
Execute the testing, implementation, and coordination required for successful project delivery.
Facilitate
Facilitate meetings and provide direction to others.
Follow
Follow all management approved processes and procedures.
Follow industry-standard agile Infrastructure design methodology for development and documentation.
Generate
Generate forensic and incident reports.
Help
Help us shape our voice around important social & cultural matters.
Identify
Identify areas for improvement for the company's networking, virtual infrastructure.
Identify opportunities and establish policies to ensure the security of the corporate network.
Identify opportunities for process improvement through automation techniques.
Implement
Implement and manage cloud-based infrastructure services.
Implement and manage network and system monitoring tools.
Implement disaster recovery and backup strategies to safeguard data.
Implement new technology services-based on architecture approved solutions.
Install
Install and update operating systems and software applications.
Install, configure and administer Microsoft environments.
Install, configure, test, deploy and maintain infrastructure hardware, firmware and software.
Install, move, and repair computer hardware and software.
Keep
Keep documentation on network design up-to-date.
Keep regular and accurate record-keeping of activity in the Tecnet Service Management tools.
Keep regular communication with supervisor on any issues, challenges or escalations.
Know
Know how to execute the PowerShell script like command line script batch script execution.
Lead
Lead and mentor Tier 1 / 2 Desktop Support Personnel.
Lead price strategy development for newly launched products across all Business Units.
Learn
Learn basic technical procedures for data collection and measurement.
Leverage
Leverage your knowledge of our product and technical expertise to derive an optimal solution.
Maintain
Maintain and executes product or service documentation, as directed.
Maintain any pertinent hardware and software inventories required for rollout.
Maintain catalogue of scripts and solutions.
Maintain currency in overall industry infrastructure developments and directions.
Maintain inventory for any hardware and software required for deployment across the organization.
Manage
Manage and configure firewalls, routers, switches, and other networking equipment.
Manage end-user outreach.
Manage integration of processes and data between systems.
Manage priorities, deadlines and deliverables.
Mentor
Mentor and assist IT team members as requested needed.
Mentor junior analysts in specific Infrastructure technologies such as.
Monitor
Monitor and maintain servers, networks, and data storage systems.
Monitor network performance for alerts, bottlenecks, connectivity, capacity, and utilization.
Monitor system backups and ensure data integrity and recovery capabilities.
Oversee
Oversee the implementation of security patches and updates.
Oversee vendor performance as required.
Own
Own and manage certificate replacements.
Participate in
Participate and collaborate regularly within Microsoft Team support channel s.
Participate and contribute to company culture.
Participate and help plan and deliver major system changes.
Participate in project delivery for all projects that include deploying infrastructure.
Participate in the design, documentation and deployment of all technology infrastructure components.
Participate in troubleshooting & diagnostics.
Perform
Perform administration of DevOps platform, tool upgrades, and issues.
Perform capacity planning and scalability assessments for future needs.
Perform Kubernetes and container troubleshooting & problem determination.
Perform more complex functions, understands.
Perform other duties as assigned by IT management.
Perform other system and environment related duties as required.
Perform related work as assigned by supervisor.
Perform remote software upgrades.
Perform root cause analysis and update documentation on changes made.
Perform routine work with supervision.
Perform site backup monitoring and troubleshooting and provide metrics on same.
Perform technical forensic investigations.
Perform technical security assessments and design reviews.
Perform upgrades to the WebLogic, WebSphere and Kubernetes shared and dedicated environments.
Plan
Plan and execute remediation works in conjunction with the telecommunication team.
Prioritize
Prioritize verbal communication over text based.
Produce
Produce detailed infrastructure (server, storage and network) diagrams as required.
Promote
Promote persistent issues to Engineers and Architects where necessary.
Promote project management best practices and continuous improvement.
Provide
Provide advanced network support to the service desk team.
Provide advice, guidance and consultancy to internal and external stakeholders.
Provide an L3 escalation point for emergent issues.
Provide assistance to the server administrators with daily tasks (Reports, Tickets, Etc).
Provide expertise and execution of technical project activities as part of the IT Infrastructure.
Provide general technical assistance / support.
Provide guidance, leadership or training to other employees (no direct supervision).
Provide high quality customer service.
Provide ideation and management of DLP service roadmap.
Provide ongoing IT operations support for all infrastructure.
Provide oversight and support of the 3rd party vendors.
Provide recommendations and research new technologies.
Provide remote / on premises L2 support for the users for incident and requests.
Provide senior level technical guidance to members of the Infrastructure Services team.
Provide support and / or coordination of audits and RFIs for Infrastructure.
Provide support for cloud infrastructure deployments.
Provide support for existing infrastructure systems and services.
Provide technical expertise in IT infrastructure planning and budgeting.
Provide technical support and guidance to end-users and other IT teams.
Provide technical support on Windows server deployments and the Microsoft Suite of products.
Provide tier 3 support to employees.
Provide timely communication with end users on ticket updates and status.
Provide WebLogic, WebSphere, and Kubernetes support during application upgrades.
Receive
Receive guidance from Scrum Master.
Recognize
Recognize appropriate times to raise issues and provide status updates.
Research
Research, test, ideate, and deliver on solutions required for application infrastructure.
Research tools and processes to evaluate their usefulness to departmental and corporate needs.
Resolve
Resolve technical issues and record transactions via ticketing system.
Respond to
Respond to escalated tickets from clients and other service delivery teams.
Response to
Response to email communication in timely and efficient manner.
Seek
Seek coaching from experts.
Setup
Setup and deployment of assets to both office and factory production teams.
Stay updated on
Stay abreast of new and emerging technologies.
Stay up to date with current best practices and emerging technologies.
Support
Support activities that provide security monitoring and incident response services.
Support and participate in training sessions with internal and external stakeholders.
Support data communications.
Support enterprise network storage and backup environments.
Support network switching / routing, WAN / LAN infrastructure in an enterprise data center.
Support system security controls.
Support the development of business cases and measures of success / outcomes as required.
Support the local iCRM in the creation of periodic reports to be used for service review meetings.
Take
Take part in strategic management of the department.
Test
Test, debug, and analyze performance for new installs as well as regular maintenance.
Test deliverables against a user story's acceptance tests.
Triage
Triage call queue and prioritize calls based on SLA (Service Level Agreements) or urgency.
Troubleshoot
Troubleshoot and resolve hardware and software issues.
Understand
Understand the corporate climate & culture.
Use
Use and combine knowledge of the discipline and the market to formulate the right approach.
Use of automation tools to eliminate manual work.
Use of Regex and tools to write DLP rulesets.
Utilize
Utilize remote desktop support tools to provide support to off site users.
Work with
Work closely with other team members to ensure that features meet business.
Work collaboratively with infrastructure, security, software delivery.
Work collaboratively with security, software delivery teams and other.
Work on a delivery team along with infrastructure engineers and support.
Work on other IT projects as required.
Work with all Segments to assist in the improvement of the DLP security posture.
Work within the ITIL framework following required workflows to complete tasks.
Work with IT and business clients to gather requirements for enhancements or new functionality.
Write
Write technical proposals, procedures and preparing network design documentation.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Infrastructure Analyst:
Proficiency in server operating systems (Windows, Linux, etc.).
Knowledge of network protocols and configuration (TCP/IP, DNS, DHCP, etc.).
Competence in server and network hardware configuration and troubleshooting.
Understanding of virtualization technologies (VMware, Hyper-V, etc.).
Familiarity with cloud computing platforms (AWS, Azure, Google Cloud, etc.).
Competence in database management and administration (SQL, Oracle, etc.).
Knowledge of cybersecurity principles and best practices.
Understanding of ITIL (Information Technology Infrastructure Library) processes.
Competence in storage area networks (SAN) and network-attached storage (NAS).
Knowledge of backup and disaster recovery solutions.
Understanding of scripting languages (PowerShell, Python, etc.).
Competence in monitoring and performance analysis tools (Nagios, Zabbix, etc.).
Knowledge of network security technologies (firewalls, VPNs, etc.).
Understanding of load balancing and failover configurations.
Competence in IT asset management and inventory tracking.
Knowledge of server and network hardware procurement and maintenance.
Understanding of IT infrastructure architecture and design principles.
Competence in implementing and managing Active Directory services.
Knowledge of enterprise-level IT infrastructure management tools.
Understanding of IT compliance and regulatory requirements.
Most In-demand Soft Skills
The following list describes the most required soft skills of an Infrastructure Analyst:
Excellent problem-solving and analytical abilities.
Strong attention to detail and accuracy.
Effective communication and interpersonal skills.
Adaptability and flexibility in a dynamic IT environment.
Collaboration and teamwork with cross-functional teams.
Time management and organizational skills for multitasking.
Customer-centric approach and focus on user satisfaction.
Resilience and composure under pressure.
Active listening and empathy towards end-users and colleagues.
Continuous learning and a proactive attitude towards professional development.
Conclusion
Infrastructure Analysts play a pivotal role in ensuring the reliability, security, and efficiency of an organization's IT infrastructure. With a combination of technical expertise and essential soft skills, these professionals contribute significantly to the smooth functioning of the IT ecosystem, driving business success and growth.
