Main Responsibilities and Required Skills for a Head of Business Operations
A Head of Business Operations is a professional who plays a crucial role in overseeing and managing the overall operational functions of a company. They are responsible for ensuring smooth and efficient business operations, optimizing processes, and driving growth. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for a Head of Business Operations.
Get market insights and compare skills for other jobs here.
Main Responsibilities of a Head of Business Operations
The following list describes the typical responsibilities of a Head of Business Operations:
Analyze
Analyze data and generate insights to drive informed decision-making.
Benchmark
Benchmark and maintain Operational efficiency for the region.
Build
Build and foster relationships across business at all levels.
Build and lead the business across multiple functions at a strategic and operational level.
Build and lead the Business Intelligence, Data Quality, and Revenue Operations teams.
Build and maintain growth forecasts.
Build an Operations strategy in alignment with the Business strategy to drive business results.
Build consensus for solutions across teams.
Collaborate with
Collaborate with the HR department to recruit and onboard top talent.
Communicate
Communicate process and performance management changes as needed.
Complete
Complete an Incident / Injury Report and forward to Human Resources within 48 hours where necessary.
Conduct
Conduct market research and analysis to identify opportunities for business growth.
Conduct operational audits to assess performance and identify areas for improvement.
Contribute to
Contribute to the development of the company's strategies, goals and objectives.
Cooperate with
Cooperate with the management in the provision of a healthy and safe workplace.
Coordinate
Coordinate all finance / reporting / budget activities with regional / global finance teams.
Create
Create and implement strategies to help the business and individual teams outperform targets.
Create consistency around project execution and Operating procedures.
Create office people ops policies, operations, processes.
Create reporting and / or dashboards to measure progress against KPI's.
Define
Define and build the GTM operation function and set clear metrics to drive productivity improvements.
Define, socialize, and enable global standard KPIs and dashboards.
Develop
Develop and implement performance metrics to evaluate team and individual performance.
Develop and implement quality control processes to maintain high standards.
Develop and implement strategic plans to achieve organizational goals.
Develop and implement strategies for employee training and development.
Develop and manage cross GBU systems, dashboards and manage secondary global data vendor eg IMS data.
Develop and track employee promotional pool.
Drive
Drive business development initiatives to expand the company's customer base.
Drive internal tools selection and management across the company.
Drive internal tools selection and managmnet across the company.
Drive the executive team meetings and drive cross-functional operating cadence.
Drive vision to accelerate growth across the business and lead execution to deliver it.
Ensure
Ensure compliance with legal and regulatory requirements.
Ensure effective communication and information sharing across departments.
Ensure the execution of our contract and pricing strategies.
Establish
Establish and maintain strong relationships with stakeholders, partners, and clients.
Evaluate
Evaluate and mitigate operational risks.
Facilitate
Facilitate educational and wellness events with outside vendors.
Foster
Foster a culture of innovation and continuous improvement.
Foster a culture of teamwork and collaboration within the operations team.
Greet
Greet and train new hires.
Hold
Hold teams and leadership to account against aggressive growth targets.
Hold the business accountability to align on and achieve key performance indicators (KPI).
Identify
Identify and implement technologies and tools to streamline operations.
Identify and solve internal bottlenecks.
Identify operational bottlenecks and implement solutions for process improvement.
Implement
Implement company-wide processes to drive alignment with our mission, strategy, and values.
Inform
Inform & influence points of view of key senior leaders.
Lead
Lead and mentor the operations team, providing guidance and support.
Lead change management initiatives to drive organizational growth.
Lead combined efforts for sales operations, marketing operations, and customer success operations.
Lead quarterly and annual strategic planning process with Senior Management Team.
Maintain
Maintain an up-to-date financial forecast on a monthly basis.
Maintain presence in sensitive conversations.
Make
Make our customers' supply chain their competitive advantage.
Make recommendations on promotion salary adjustments.
Manage
Manage and coordinate cross-functional teams to ensure effective collaboration.
Manage cash balances across financial institutions.
Manage customer contracts and relationships with vendors.
Manage day to day patient support program leveraging global / regional tool.
Manage ongoing business operations and financial dashboards.
Manage our finance function to standardize and distribute the key operating metrics for the business.
Manage projects and ensure timely delivery of outcomes.
Manage relationships and interactions with both external accounting and legal teams.
Manage vendor relationships and negotiate contracts to ensure favorable terms.
Measure
Measure efficiency and effectiveness of the business as we scale rapidly.
Monitor
Monitor and analyze key performance indicators (KPIs) to track progress.
Monitor customer satisfaction and address any issues or concerns.
Monitor industry trends and stay updated on emerging technologies and best practices.
Motivate
Motivate a high performing team to continually challenge themselves for improvement and development.
Oversee
Oversee budgeting and financial planning to maximize resources.
Oversee general office communications and announcements.
Oversee procurement and implementation of new business systems / tools.
Own
Own OKR setting & reporting company-wide.
Own relationship with investors and advisors.
Own the company's quarterly planning and KPI setting and tracking.
Plan
Plan and execute mission-critical business projects in partnership with the CEO.
Prepare
Prepare regular reports and presentations for senior management.
Provide
Provide frequent reports on progress with emphasis on at-risk initiatives and get-well action plan.
Provide full commercial supply management and order processing for our customers.
Report
Report non-conformance in accordance with the requirements of the quality system.
Respond
Respond and adjust people ops policies based on feedback.
Schedule
Schedule and coordinate meeting logistics and company events.
Set
Set and track business- and team- level KPIs and targets.
Set-up
Set-up training schedules with appropriate teams.
Stay abreast of
Stay abreast of industry regulations and ensure compliance.
Stay updated on market trends and competitive landscape to identify business opportunities.
Streamline
Streamline and optimize business processes to enhance efficiency.
Support
Support and project manage cross-functional special projects as needed.
Support Director of Finance with investor and other external reporting.
Take
Take reasonable care of the health and safety of yourself and others.
Understand
Understand which data is right for each use case.
Undertake
Undertake duties in accordance with the current sanofi-aventis Policies and Procedures.
Work
Work cross-organizationally to set pricing and SKU structure to support go-to-market activities.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Head of Business Operations:
Financial analysis
Data analysis and interpretation
Strategic planning
Budgeting and financial planning
Process optimization
Contract negotiation
Quality management
Market research and analysis
Business intelligence tools and software
Supply chain management
Performance metrics and KPIs
Regulatory compliance
Technology integration
Change management
Lean Six Sigma methodologies
Enterprise resource planning (ERP) systems
Knowledge of industry-specific software
IT infrastructure management
Most In-demand Soft Skills
The following list describes the most required soft skills of a Head of Business Operations:
Leadership
Communication
Problem-solving
Analytical thinking
Strategic thinking
Teamwork and collaboration
Adaptability and flexibility
Decision-making
Emotional intelligence
Negotiation and conflict resolution
Conclusion
In summary, the role of a Head of Business Operations is multifaceted, requiring a combination of technical expertise and soft skills. This individual is responsible for driving operational excellence, fostering growth, and ensuring the overall success of the company. By possessing the necessary hard and soft skills, a Head of Business Operations can effectively navigate the complexities of the business landscape and contribute to the achievement of organizational goals.
