Main Responsibilities and Required Skills for Food Service Supervisor
A Food Service Supervisor is responsible for supervising and coordinating activities of staff who prepare and serve food. They ensure food service and quality control and handle client's complaints. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Food Service Supervisors.
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Main Responsibilities of Food Service Supervisor
The following list describes the typical responsibilities of a Food Service Supervisor:
Address
Address customer complaints or concerns.
Adhere to
Adhere to all policies, procedures and standard in the restaurant.
Adhere to company's sanitation policies and procedures.
Adhere to food safety, food handling, and sanitation procedures.
Answer
Answer guest inquiries and address concerns in a timely manner.
Assign
Assign and coordinates work of employees to promote efficiency of operations.
Assign team members to work stations and for scheduled breaks.
Assist in
Assist Executive Chef in the planning of menus and determine related food and labour costs.
Assist in basic food preparation and special function catering as delegated.
Assist in scheduling, payroll and performance management as assigned.
Assist in the development of policies, procedures and budgets with the General Manager.
Assist kitchen chefs in designing and updating menus.
Assist team members with placing, reviewing and delivering customer orders.
Assist the Director with the overall operations of the Food and Nutrition Department.
Assist the Food service Manager in planning menus.
Assist the Manager in running company-wide incentive and marketing programs.
Assist the Managers to supervise multiple food service units.
Assist the manager to maintain inventory records.
Assist the owner in Daily ordering, purchasing and inventory count.
Assist the Restaurant Manager in driving sales and transactions during their shift.
Assist the Shift Managers to supervise multiple food service units.
Assist with catering and special events when required.
Assist with new worker training and ongoing training for all crew members.
Assist with planning and executing special assignments / projects and any required follow-up.
Attend
Attend interdepartmental meetings.
Check
Check food plating and temperature.
Check, review and record all meal temperatures daily.
Clean
Clean dining room floor after each meal service.
Clean kitchen and work areas.
Coach
Coach the crew members to success.
Communicate
Communicate positively and enthusiastically to clients and address their issues promptly.
Communicate with all shifts on day to day operations and critical areas of focus.
Complete
Complete assigned shift paperwork.
Complete inventory for accurate ordering of food and supplies.
Complete timely client assessments.
Conduct
Conduct a daily inspection of the kitchen and serveries to identify and resolve problem issues.
Conduct and participates in staff meetings.
Conduct auditing on a daily, weekly and monthly basis as part of an overall quality program.
Conduct computerized nutritional analysis of menus, recipes and food records.
Conduct meal rounds to ensure meal services are being maintained to facility and ministry standards.
Conduct performance reviews.
Conduct regular meal service rounds for all dining areas in the home.
Conduct weekly sanitation inspections and establishes corrective action.
Consult
Consult and work with the home's Dietitian as necessary on operational / clinical issues.
Control
Control operational costs and identify measures to cut waste.
Cook
Cook and assemble product.
Coordinate
Coordinate and directs restaurant activities during the shift based on guest traffic flow.
Coordinate, and schedule the shifts of staff who prepare food.
Coordinate field trips to work sites.
Coordinate mini-workshops for students struggling in various skill development areas.
Coordinate with other food counter attendants during rush hours.
Create
Create and update work schedules.
Create schedules and report labor cost.
Deliver
Deliver Customer Focused Quality Service.
Develop
Develop evaluation tools to track outcomes of students and program.
Develop service operating, and capital budgets.
Direct
Direct department activities and maintain highest quality service standards.
Encourage
Encourage an exciting and fun work environment while motivating team members to meet goals.
Ensure
Ensure all menu items and food supplies are available to maintain location consistency.
Ensure all staff are following the mentioned above.
Ensure all staff follow all guidelines for food preparation.
Ensure appropriate staffing levels are provided to all service areas as required.
Ensure compliance to food safety, sanitation and overall workplace safety standards.
Ensure food preparation equipment is always in good working condition and notify management.
Ensure food service and quality control, maintain records of stock, repairs, sales, and wastage.
Ensure food service and quality control Work Conditions and Physical Capabilities.
Ensure health and safety regulations are followed.
Ensure service / production / supply areas are cleaned and maintained according to our procedures.
Ensure snack and meal preparations meets standards.
Ensure stock received are up to standards and have been put away in adherence to FIFO.
Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs.
Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs.
Ensure that all product and packaging is properly merchandised and stocked.
Ensure that equipment and safe and healthy work conditions are maintained in their assigned area.
Ensure that food and service meet quality control standards.
Ensure that food safety is treated as a priority in all department activities.
Ensure that local health and sanitation regulations are carried out.
Ensure that the quality of products meets established standards.
Ensure the highest standards of guest experience are maintained.
Escalate
Escalate to manage any issues and or problems (customer and employee related).
Establish
Establish effective relationships and coordinates service with those of other departments.
Establish methods to meet work schedules.
Establish methods to meet work schedules Work Setting.
Establish work schedules and procedures.
Establish work schedules and procedures and check regularly that everyone is following them.
Estimate
Estimate and order ingredients and supplies required for meal preparations.
Estimate the food costing and controlling the cost by minimizing the wastage.
Evaluate
Evaluate performance of direct subordinates, documenting concerns and progress.
Explain
Explain the "whys” behind the station procedure.
Follow
Follow all Quality Assurance Guidelines for personal cleanliness and hygiene.
Follow all Quality Assurance Guidelines for workplace cleanliness.
Follow standard practices and complies with regulatory requirements.
Follow up on Daily Food Safety minimum standard requirements.
Handle
Handle customers' complaints and resolve them in a cordial manner.
Handle guest complaints professionally.
Help
Help the Manager oversee the retail operations.
Hire
Hire and train or arrange for training of staff.
Hire food service staff Work Setting.
Host
Host and coordinate trainings for new and current employees.
Implement
Implement and supervise health and safety procedures.
Implement established departmental and organizational policies and procedures.
Initiate
Initiate necessary actions to correct customer complaints.
Inspect
Inspect kitchen and food service areas.
Instruct
Instruct and train employees in all aspects of food service and sanitation.
Interact with
Interact with the guests and inquire about their requirements.
Lead
Lead the foodservice team.
Lead, train, coach and mentor the team.
Maintain
Maintain adequate stock levels.
Maintain appropriate inventory levels for supplies to ensure smooth meal services.
Maintain compliance with industry, company, and legislative standards.
Maintain courteous interaction with customers at all times.
Maintain equipment by performing preventative and minor maintenance.
Maintain excellent customer service and positive attitude.
Maintain inventory and records of food, supplies and equipment.
Maintain inventory of supplies.
Maintain records and provides data for planning and control of operating budgets.
Maintain records of food costs, consumption, sales and inventory.
Maintain records of stock, repairs, sales and wastage.
Maintain sanitation and safety standards in the kitchen area.
Make
Make the working schedule of the staffs and delegate jobs accordingly.
Manage
Manage difficult situations with customers.
Manage inventory and food costs (ordering, inventory etc...).
Manage kitchen operations.
Manage kitchen staff and coordinate food orders.
Manage restaurant's good image and suggest ways to improve it.
Meet with
Meet with vendors to maintain service relationship.
Monitor
Monitor all cold / hot holding equipment and immediately report any temperature problems.
Monitor and maintain all product / supply levels and notify management when levels are low.
Monitor Guests' Feedback and Guests' comments.
Monitor sales, employee hours, and guest counts throughout the shift to ensure proper staffing.
Observe
Observe HACCP guidelines to ensure safe food handling / preparation methods.
Order
Order ingredients and supplies required for preparing food.
Order food and non-food supplies, checks deliveries and maintains inventory records.
Order supplies and equipment.
Oversee
Oversee kitchen deliveries and ensures proper invoicing and storage.
Oversee a shift by leading other hourly employees in execution of and adherence to brand standards.
Oversee the diet office operation and systems in a multisite function.
Participate in
Participate in hiring of food service staff.
Participate in multi-disciplinary meetings and in the nutritional care of residents.
Participate in scheduling, interviewing, hiring and new employees.
Perform
Perform a variety of tasks integral to the operation of the food service operation.
Perform cleaning duties as assigned or, as per the posted cleaning schedule for that day.
Perform other duties as assigned.
Plan
Plan and maintain marketing on social media platforms.
Plan, organize, direct and control the operation of the restaurant.
Prepare
Prepare and cook complete meals or individual dishes and foods.
Prepare and submit reports.
Prepare and submit reports, prepare food order summaries for the Cooks.
Prepare coffee and tea throughout the day.
Prepare dishes for customers with food allergies or intolerances.
Prepare food order summaries for chef.
Prepare reports on sales volumes, merchandising and personnel matters.
Prepare timetables, work schedules, and cleaning schedules.
Print all the necessary menu cycles and the QA logs necessary for day to day operations.
Promote
Promote the brand in the local community through word-of-mouth and events.
Provide
Provide advice and may oversee the standardization of recipes, menu, cost and waste control.
Provide guest service, cash, and equipment training to all location associates.
Provide ongoing, specific direction to team members.
Provide positive recognition and corrective coaching when appropriate.
React
React immediately to issues requiring attention during the shift.
Recommend
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Report
Report any injuries or hazardous situations to the Food Service Supervisor or Manager immediately.
Resolve
Resolve work related problems.
Review
Review diet orders and check food allergies in EPIC to ensure patients safety.
Review temperature logs for food, refrigeration and freezer.
Screen
Screen and interview applicants for various restaurant positions.
Set up
Set up nourishments and marks menus as per standard diet writing guidelines.
Set
Set tables in the dining room for each meal service.
Store
Store food products in compliance with safety practices (e.g. in refrigerators).
Supervise
Supervise and check delivery of food trolleys.
Supervise and co-ordinate activities of staff who prepare and portion food.
Supervise and coordinate activities of staff who prepare and portion food.
Supervise assigned contract activities.
Supervise baking personnel and kitchen staff.
Supervise, coordinate and schedule the activities of crew who prepare and serve food.
Supervise coordinate and schedule the activities of staff who prepare, portion and serve food.
Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food.
Supervise employees in a team focused environment.
Supervise food prep and cooking.
Supervise, motivate and train your team members on an assigned shift.
Supervise all aspects of food production and service of all meals and nourishments.
Supervise Health and Safety protocols are being maintained and executed appropriately.
Supervise team members in a positive way to ensure all standards and procedures are upheld.
Supervise the kitchen and floor staff.
Supervise the kitchen and front staffs handling food serving.
Take
Take action to address challenges.
Take, assemble and present guest orders in a timely manner.
Take care of all cash handling, deposit and paperwork responsibilities.
Train
Train, develop and lead a team of associates capable of providing great customer service.
Train new staff in job duties, and sanitation and safety procedures.
Train staff in job duties and sanitation and safety procedures.
Train staff in preparation, cooking and handling of food.
Update
Update and keep all staff members informed on duties for each shift.
Utilize
Utilize data to manage area of responsibility.
Visit
Visit patients to ensure food service quality and preferences are met any other dietary needs.
Work with
Work along side other staff members and ensure optimal product satisfaction.
Work as part of a team in a structured environments.
Work collaboratively with the home Management team.
Work diligently towards completing the apprentice program and advance to being a carpenter.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Food Service Supervisor:
Supervisory
Client Focus
Standing for Extended Periods
Walking
Sitting
Standing
Bending
Crouching
Kneeling
Concession
Fast Food Outlet
Safety
Security
Employee Relations
Microsoft Office
Operation Food Industry Management
Food Service Catering
Security Clearance
Most In-demand Soft Skills
The following list describes the most required soft skills of a Food Service Supervisor:
Team player
Written and oral communication skills
Interpersonal skills
Tight deadlines
Supervisory
Capability to motivate and lead staff
Responsibility
Commitment
Leadership
Positive attitude
Problem-solving attitude
Organizational capacity
Conflict resolution
Judgement
Follow written and verbal instructions
Work a flexible schedule
Accountable
Build internal and external collaborative relationships
Coaching
