Main Responsibilities and Required Skills for Dispatcher

A Dispatcher is a person who has the ability to assign, route, and dispatch emergency and non-emergency calls. For example, receiving calls about deliveries and dispatching orders to drivers for delivery. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Dispatchers.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Dispatcher

The following list describes the typical responsibilities of a Dispatcher:

Access

Access control, security escorts, service call response and report writing.
Access extensive reference manuals / materials to obtain accurate information.
Access to personal development and technical training programs.

Address

Address problems and requests by transmitting information or providing solutions.

Advise

Advise customers on order information and delivery policies.

Analyze

Analyze daily product delivery requirements for fuel operations.

Answer

Answer dispatch phones according to service level and incoming call volume.
Answer emergency calls, gather important information for citizens and responder safety.
Answer multiple calls from carriers that are bidding on loads.
Answer phone calls and issue field service tickets accordingly.
Answer phone calls timely and professionally.
Answer phones and provide driver assistance with directions and / or product availability.
Answer questions about delivery times.
Answer calls for the hearing impaired.
Answer calls from clients regarding delivery / pick up / shipping schedule.
Answer the phone for service calls and respond to voicemails.
Answer the phone quickly and professionally.

Approve

Approve / Decline / Process demur-rage charges with 3rd party carriers.

Arrange

Arrange for the pump out of tanks, as needed.
Arrange pickup / delivery of client orders with our drivers.

Assess

Assess client needs and schedule service delivery for licensed mobile road agents.

Assign

Assign, route, and dispatch drivers.
Assign driver for Charter trips.
Assign shipments to delivery routes.

Assist with

Assist and resolve real-time situations for Courier and Customer needs.
Assist customers with questions.
Assist drivers with routing directions and directs them to perform special services when required.
Assist in answering incoming calls after reception hours.
Assist in Generating and Managing Service quotations.
Assist in Registration / Licensing of Vehicles.
Assist in scheduling sold installations.
Assist in writing Rental Contracts.
Assist officers with entry of cases into CMS as required.
Assist service supervisor with scheduling technician truck repairs and maintenance.
Assist with building return truck.
Assist with input to various database software.
Assist with invoice generation.
Assist with maintenance of communications equipment.
Assist with monthly budget variance reporting.

Attain

Attain and monitor volume requirements.

Book

Book and modify reservations for Local Cartage.
Book customer appointments.
Book customer appointments for repairs, maintenance and sales quotes.

Call

Call customers to schedule install dates and times.

Carry out

Carry out performance standards for Package Delivery and Warehouse Personnel.

Check

Check orders that are prepared by order pickers to ensure accuracy.
Check mix design with customer to ensure that there are no errors.

Close out

Close out tickets by putting them in a completed status with detailed notes for documentation.

Communicate

Communicate all relevant details of driving assignments to drivers to ensure proper execution.
Communicate and directs drivers with day-to-day assignments.
Communicate cross over information in end of day report.
Communicate late pickups and / or deliveries as well as any other load changes.
Communicate & support technicians in providing excellent customer service for their success & yours.
Communicate to facilities and doctor's offices when there is a delay.
Communicate with and manage customers.
Communicate with customers concerning logistics, flight plans and information.
Communicate with Customer Service personnel regarding all issues that impact the customer's delivery.
Communicate with dispatch at various customer sites to coordinate the movement of freight.
Communicate with drivers to ensure that appointment delivery times are met.
Communicate with drivers upon return from route to verify discrepencies.
Communicate with Managers and Supervisors to update what has been completed.
Communicate with other Police Dispatcher's and the Central Dispatcher.
Communicate with service technicians whenever needed.
Communicate with the warehouse team regularly on incoming and outgoing drivers.
Communicate work assignments in a professional and courteous manner.

Complete

Complete additional tasks as required by next level manager.
Complete customer will calls.
Complete orders accurately and in a timely manner.
Complete the shift report before end of shift and email.

Conduct

Conduct accident investigations and routine safety checks when required.
Conduct load picks up, transit, and delivery by following DOT and company high safety standards.
Conduct security equipment audits.

Confirm

Confirm and / or processes orders and bills of lading with corresponding information.

Conserve

Conserve organizational resources.

Consult

Consult with dock personnel as to equipment and load requirements.

Contact

Contact customers to confirm scheduling.
Contact outside agencies and alerts appropriate personnel as necessary.

Coordinate

Coordinate and monitor the fleet or 15 company trucks and approximately 10+ 3rd party trucks.
Coordinate and prioritize pick-ups from donors, providing exceptional customer service.
Coordinate and schedule driver safety training.
Coordinate break down repairs or recovery trips as required.
Co-Ordinate driver schedules (start / finish times).

Coordinate

Coordinate equipment repairs with proper company.
Coordinate jobs efficiently to control high overtime.
Coordinate truck fleet, brokers and external rentals across Eastern Ontario.
Coordinate maintenance to city tractors and trailers.
Coordinate preventative maintenance.
Coordinate technicians calendars and services.
Coordinate the availability of trucks for ice delivery as well as for repairs and maintenance.
Coordinate the maintenance of tractors and trailers.
Coordinate the movements of the ultrasound and radiographic technologists.
Coordinate with contractors to ensure that deadlines are consistently met.
Coordinate with external pilots and external departments the services required for specific missions.
Coordinate with Meal Planners regarding irregularities and changes.
Coordinate with Mobile Logistics group.
Coordinate with Sales Admin to ensure correct billing and freight.
Coordinate with the Training Officer on pilot training schedules.

Counter

Counter people to assist in finding the right parts and the right brand for each application.

Create

Create and manage work schedule for drivers.
Create and prints out all paperwork for each load and prepares for drivers.
Create a supportive climate by serving as a role model of professional behavior.
Create documents or letters as needed.
Create documents or letters as needed; and other customer service or scheduling related tasks.
Create driver work schedules.
Create service schedules, assign calls to technicians, and ensure routes are completed.
Create shipping documents and follow internal procedures to dispatch load and do follow up.
Create trip sheets and charter packages as required.
Create & update freight bills with accurate information.

Determine

Determine appropriate method of transportation required according to budgets and policies.
Determine nature, priority, and disposition of calls.
Determine the daily level of driver staffing to provide best mix of responsiveness and productivity.
Determine the most cost-effective scheduling of deliveries and routing of the trucks.

Develop

Develop alternative solutions.
Develop and maintain excellent customer service to internal and external customers.
Develop delivery routes and maintain contact with drivers throughout the day.

Direct

Direct activities of van operators by phone, e-mail and other tracking measures.
Direct and support drivers, employees, and outside vendors when needed.
Direct callers to the Company website for further instructions.
Direct drivers daily activities.
Direct support from Management.

Dispatch

Dispatch and route Waste Management trucks throughout assigned territorial coverage area.
Dispatch drivers onto local moves.
Dispatch Driver's / Technicians to job sites.
Dispatch drivers to various routes on a timely basis.
Dispatch Guest Safety Officers to various areas of the property, as needed.
Dispatch personnel according to schedules and work orders.
Dispatch pickups and deliveries to the drivers.
Dispatch police or contact appropriate emergency agencies / personnel.
Dispatch trucks and product for jobs as required.

Distinguish

Distinguish tickets in the query and assigns them to the correct department.

Distribute

Distribute calls for ATM breakdowns across Canada.
Distribute work orders to field service personnel ensuring that appropriate systems are.

Document

Document activities and monitor equipment.
Document all maintenance, construction, and tolling activities in the Maintenance Form.
Document and update customer records based on interactions.
Document filing and sorting.

Engage

Engage with clients in a friendly and professional manner while actively listening to their concerns.
Engage with drivers and reschedule appointments if necessary.

Enhance

Enhance current dispatch processes to improve department efficiency.

Ensure

Ensure accuracy of completed timesheets and other summaries.
Ensure all costs have been applied and work orders are complete.
Ensure compliance with DOT regulations and established internal policies and guidelines.
Ensure customer SOP's are up to date.
Ensure high degree of customer service.
Ensure on-time delivery of material to customers.
Ensure proper paperwork completion from fleet crew.
Ensure sub-haulers meet company requirements prior to dispatching.
Ensure that all employees.
Ensure that drivers are informed of any additives such as fibre, colour, etc.
Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
Ensure that the daily and monthly calibration records are being performed and kept up to date.
Ensure that the invoice and load are correct prior to departure.
Ensure the accurate capture, data entry and maintenance of customer information.
Ensure the fleet is maintained & in safe working order.
Ensure the management of all problematic situations at the customers.
Ensure the safety department is made aware of any safety incidents or hazardous work conditions.
Ensure timely dispatch of freight, dispatch local driver's for pick up and deliveries.

Enter

Enter all order data, special instructions and pricing.
Enter all transport movements into the computer system and physically track them.
Enter freight numbers into billing system.
Enter new complaints into CMS.

Establish

Establish and maintain a schedule for the emergency cell phone line.
Establish and maintain demand forecast.

Evaluate

Evaluate the operation to promote cost-efficient service and make recommendations for Improvements.

Execute

Execute Company procedures and systems to maximize operating efficiency and system controls.

Exercise

Exercise good judgement and makes sound decisions during emergency situations.

Explain

Explain departmental policy to the public when relative to the provision of police services.

Follow up

Follow up all safety incidents and participates proper RCAs where necessary.
Follow up on issues with work orders and customers.
Follow up on pending proposals.

Generate

Generate a computerized list of items for the order pickers based on each specific routes.
Generate and process purchase orders.
Generate regular and ad-hoc reporting as required.
Generate requests for invoice.

Greet

Greet and directs walk-in traffic.

Grow

Grow long term relationships with clients through communication and outstanding customer support.

Handle

Handle 3rd Party Hauler paperwork.
Handle customer inquiries and complaints.
Handle customer service requests using strong interpersonal skills and a customer focus.
Handle fields incoming calls and e-mails from customer service and sales department.
Handle heavy phone and radio traffic.
Handle new claim requests swiftly- meeting our standard timeframes.

Identify

Identify customer needs, address inquiries and problem-solve during stressful situations.

Inform

Inform management of major incidents.
Inform customer of delivery / pick-up times.

Initiate

Initiate and complete accurate inventory transfers as instructed.
Initiate fire equipment to calls for service.

Inspect

Inspect and reconciles goods.

Inspire

Inspire the trust of others.

Intake

Intake and dispatch technicians and Emergency Services for Local and National emergent calls.
Intake and relays information for the use of multiple alarm companies.

Interact with

Interact with customers, including customer service, sales, and operational staff.
Interact with PBX Team Members relaying information as necessary.

Investigate

Investigate customer complaints and accidents regarding services and policies.

Issue

Issue and process parking permits, parking ticket appeals and other data entry as needed.

Keep

Keep track of trucks to ensure they meet scheduled load / unload times.

Know

Know the status of incomplete jobs and follow up with customers and service technicians needed.

Learn

Learn and apply police records management practices and procedures as needed.

Locate

Locate and directs officers to specialized zones.

Maintain

Maintain accuracy of inventory to ensure order fill rates.
Maintain accurate records for ambulances.
Maintain a clean and safe working environment as per company requirements.
Maintain and control the keys for buses, yard, and charter vehicles.
Maintain and update any data bases and issue daily reports on relevant KPIs.
Maintain a positive attitude in every situation.
Maintain a professional appearance.
Maintain a reference library of Communications Centre materials.
Maintain branch's budgeted trucking profit margin.
Maintain compliance with all Municipal, Provincial, Federal and International laws and regulations.
Maintain daily accurate fleet maintenance records for terminals truck fleet.
Maintain Dictaphone tapes.
Maintain driver and loader time off requests and calendar.
Maintain event order daily log, manage COD pricing and sales, manage the GPS platform.
Maintain files on stolen, missing or wanted entries.
Maintain high level of customer service.
Maintain open and timely communication with operational management.
Maintain proper documentation and records of drivers for payroll purposes.
Maintain radio contact with drivers to expedite deliveries.
Maintain relationships with customers.
Maintain supervision of dispatch and off-site activity.
Maintain work flow by sorting and delivering information.

Make

Make difficult and time sensitive decisions to support business objectives.

Manage

Manage all calls, texts and, emails.
Manage and pull a variety of reports as per the Dispatch Supervisor's directive.
Manage chauffeur movement.
Manage each driver's hours for the week.
Manage email inbox and ensure swift professional correspondence.
Manage issues or difficult situations with drivers or Owner Operators.
Manage LTL pick and deliveries.
Manage returns of replaced or returned equipment or accessories.
Manage competing demands.
Manage resources efficiently and effectively for all scheduled service.
Manage weighing by type of cargo and enter data into the appropriate computer systems.
Manage work flow, man-hours and driver productivity.

Maximize

Maximize fleet efficiency through the effective assignment of loads, tankers and driver hours.

Meet

Meet daily revenue goals by prioritizing the most urgent and profitable calls.

Monitor

Monitor all dispatched calls, and those waiting for dispatch, to ensure service levels are achieved.
Monitor and update wallboards by making adjustments that can prevent a late delivery.
Monitor customer automated inventory management systems.
Monitor delivery progress and assure timely assistance.
Monitor equipment allocation and maintenance scheduling.
Monitor flights and adjust flight plans as needed.
Monitor planning board for efficient on-time deliveries.
Monitor resource schedules to ensure prompt time entry on service requests.
Monitor schedules, dispatch drivers and direct deliveries.
Monitor service calls and provide timely assistance as required.
Monitor operations and work of all CSRs.
Monitor own work to ensure quality.
Monitor the driver's daily logs to ensure that they follow hours of service regulations.
Monitor the route and status of various vehicles and Sub-Contactors and prioritize their schedule.
Monitor trailer pools and communicate imbalances to stakeholders.

Notify

Notify appropriate individual of any discrepancies or adjustments needed to the routes.
Notify customers of non-emergency signals.
Notify staff of upcoming renewal dates & estimated hours for month.

Obtain

Obtain and organize information regarding overdue, missing, lost, or stolen U-Haul equipment.

Oversee

Oversee all routes and scheduling of buses.
Oversee transportation, takes orders and directs drivers.

Participate

Participate as a primary member of the Phase Change Material team.
Participate in 24x7 on-call rotation.
Participate in all required safety and back-up drills.
Participate in training programs as required.

Perform

Perform account maintenance and ensuring information is accurate.
Perform administrative / clerical duties as they relate to VA law enforcement.
Perform administrative functions including data entry, payment processing, and supply inventory.
Perform all other duties as assigned.
Perform a variety of office administrative duties.
Perform Competency checks on Flight Dispatchers.
Perform data entry to update and track the status of follow-up work.
Perform follow-up calls to ensure customer satisfaction.
Perform general administrative tasks and assist the Manager of Office Administration.
Perform general and other clerical duties, including administrative support.
Perform other duties as directed by HTL Management.
Perform other duties as needed (5% time).
Perform other duties as needed which may include cross-training in related positions.
Perform other duties as required.
Perform other duties as required to support the overall team.
Perform other job-related duties as assigned.
Perform other related duties as directed by supervisor.
Perform related work as required.

Plan

Plan and Assign pick up and deliveries to drivers.
Plan and execute customer deliveries.
Plan / schedule daily delivery and pickup of equipment in the most efficient manner.
Plan & schedule delivery appointments on all outbound loads.

Post

Post appropriate entries in logs and records reflecting calls received and dispatched.

Prepare

Prepare and assign driver work schedules, while maximizing equipment utilization.
Prepare and submit progress and other reports.
Prepare daily work and run schedules.
Prepare envelopes for mailing (stuffing).
Prepare HelpDesk reports at the end of each day to review with Service Desk Manager.
Prepare reports by collecting, analyzing and summarizing information.
Prepare cash and charge sales reports for shipments from drivers.
Prepare reports on commitment levels.

Print

Print accurate pick lists.

Prioritize

Prioritize and organize jobs according to urgency, plumber skillset, and geographic market.
Prioritize calls according to urgency and importance.
Prioritize safety throughout the operation for company, in accordance with company standards.
Prioritize time-sensitive cargo / shipments.

Process

Process a variety of payments in regards to deposits, new installs, etc..
Process changes such as rescheduling or order cancellation.
Process completed service reports for customer billings.
Process basic data changes to customer accounts.
Process forward planning abilities to ensure cost effective movement of assets and crew.
Process monthly maintenance agreements.

Produce

Produce accurate monthly reporting and metrics.

Promote

Promote a culture where Health & Safety is the #1 priority.
Promote safety objectives.

Provide

Provide accounting with maintenance contract billing information.
Provide accurate accounting of sales achievements and improves service visibility.
Provide accurate directions, and direct drivers on pickups & deliveries.
Provide accurate directions, direct pickup & deliveries for drivers.
Provide a daily exceptions report to Supervisor, Dispatch, showing all on time and late departures.
Provide assistance, information and direction to non-emergency callers.
Provide calendar management and preparation of documents.
Provide clear instructions to drivers.
Provide customers and internal contacts with prompt, precise and knowledgeable information.
Provide customers with updates and estimated time of arrivals.
Provide general administrative support.
Provide highest level of customer service to all customers in line with Customer 1st objectives.
Provide information on services with customers and updating calls in the system.
Provide input regarding driver performance and discipline.
Provide maintenance all necessary requests for inspections or repairs.
Provide outstanding and exceptional customer service.
Provide progress reports to customers whenever needed or requested.
Provide reports to upper management.
Provide supervisor with status reports on all activity.
Provide support in procuring parts required for projects and service.
Provide them with hourly / daily updates regarding service call type, location, and scope of work.
Provide trouble shooting advice to drivers on the operation of equipment over the phone.
Provide updates to customers on the status of their vehicle(s).

Receive

Receive, analyze and prioritize customer orders.
Receive and answer emergency and non-emergency calls.
Receive and coordinate service requests.
Receive and dispatch orders to drivers for delivery.
Receive and record information for all calls.
Receive calls about deliveries and dispatch orders for products.
Receive calls from customers, input their service needs into computer, print work orders.
Receive emergency and non-emergency radio calls and record significant information.
Receive inbound drivers paperwork ensuring all freight and bills are correct.
Receive incoming calls from customers.
Receive product in, collect invoices, count POD's and payments from completed routes.
Receive and processes salt / chemical orders from Sales, Service, and customers.
Receive and transmits radio traffic.

Recommend

Recommend scheduling solutions and implements appropriate actions.

Record

Record all information from airlines.
Record all significant communications as required by departmental procedures.
Record mileage, fuel use, repairs, and other expenses.
Record all in and out times of vehicles.

Relay

Relay accurate information to technicians, ensuring the very best in customer experience.
Relay new repair orders, minimize or eliminate delays, and provide timely distribution of workloads.

Render

Render first aid and / or performs CPR and / or AED as necessary.

Reschedule

Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations.

Resolve

Resolve escalated customer issues.

Respond to

Respond to field personnel resource requests.
Respond to all employee questions or queries in a timely manner either by phone, email or in person.
Respond to customers efficiently, thoroughly, and professionally.
Respond to customers via email and telephone as required.
Respond to driver requests for assistance in solving on-the-road issues.
Respond to email on freight arrival (AWB).
Respond to incoming alarm signals in a prompt and efficient manner, ensuring excellent response time.
Respond to queries from our customers, technicians and vendors.
Respond to queries from our customers, technicians, and vendors.
Respond to the question below.

Rest

Rest and meal periods are dependent on workload.

Review

Review and answer complaints pertaining to dispatch or dispatch events.
Review and confirm pick-up call details.
Review online FST schedule prior to routing any stops.
Review Operational Flight Plans, load sheets, and Dangerous Goods for completeness and accuracy.

Run

Run or review reports as requested.

Schedule

Schedule and coordinate completion flight test and other flight requests and requirements.
Schedule and monitor technician training.
Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment.
Schedule daily work assignments.
Schedule delivery and pickup appointments with different facilities via email or phone.
Schedule follow-up service when needed.
Schedule maintenance for field technicians as per contracts.
Schedule or reschedule appointments with customers.
Schedule deliveries according to capacity and business conditions.
Schedule delivery date and time for bulk tanker deliveries.
Schedule services and dispatch technicians.
Schedule shop work as efficiently as possible in accordance with dealership policy.
Schedule vehicle repairs with local repair facilities and communicates vehicle issues to management.

Seek

Seek out additional knowledge of value to enhance operating proficiency.

Sell

Sell benefits of good performance via everyday interactions and encouragement.

Send

Send messages to technologists on the road schedule.
Send results to facilities and doctor's offices in a timely manner.

Set

Set a good personal example of attitude and performance.
Set priorities with incoming and outgoing loads.
Set up and schedule Pre-planned / Scheduled maintenance.

Sign

Sign and issue building turnovers to new barracks and other Government building recently re-keyed.

Sort

Sort, File and Scan applicable documentation.

Submit

Submit daily claims on strict timelines.

Supervise

Supervise and route local delivery drivers and vehicles.
Supervise, direct and train dispatchers to ensure work is accomplished on time.
Supervise the dock area involving the loading of trucks, shipping and receiving.
Supervise the loading sequence of delivery trucks.
Supervise the route and status of field units to prioritize their daily schedule.

Support

Support drivers with loading parcels if required.
Support team members and warehouse to ensure timely resolution of any issues.
Support the logistics needs of customers.

Survey

Survey customers for service experience after completion of call.

Take

Take messages and distribute them to the appropriate individuals.
Take note of all information relevant to pickups and deliveries in the system.
Take part in his / her unit's operational strategy (dispatch, customs, etc.).
Take possession of found objects and dispose of according to established procedures.
Take all scheduling and driver complaints, report to Operations Supervisor / Contract Manager.
Take and place orders for necessary supplies.
Take service calls and receive and direct other inbound customer calls to appropriate departments.
Take that first one by applying to be a Customer Service / Dispatcher.

Track

Track and complete any outbound load paperwork.
Track and monitor OmniTracs, POD, and Cool Trax software.
Track and trace shipments and report status to stakeholders and customers as required.
Track proof of delivery documentation, local / line-haul, appointment information, etc..
Track the whereabouts of the animal protection officers to ensure their safety.
Track & trace shipments and report progress to customers and operations team when necessary.

Train

Train the workers in duties and policies of our company.

Troubleshoot

Troubleshoot any discrepancies or researches complex work orders when necessary.
Troubleshoot handheld problems within the division.

Update

Update customer web portals with up-to-date load information.
Update, prepare, and dispense the daily route schedule.
Update and maintains the Security Incident database.
Update systems with information before, during, and after work completion.
Update supervisors and customers on delivery status.

Uphold

Uphold organizational values.

Use

Use phone or computer to direct crews and other field staff to the appropriate sites.
Use radio, phone or computer to send vehicles or other field units to appropriate locations.
Use your current and previous experience to find new opportunities on the road to success.

Utilize

Utilize and Update shipping / dispatching software.
Utilize cost effective vendors to meet company budget guidelines.
Utilize Synovia to maintain bus substitutions and spare bus assignments.

Verify

Verify accuracy for all shipments.
Verify accuracy for all shipments (i.e. loader sheet.
Verify and count products to ensure data accuracy on system.
Verify subcontractor work orders and invoices.
Verify the status and storage dates of containers.

Welcome

Welcome and assist clients performing a pick up at the warehouse.

Win

Win the confidence of new clients when they call for service or repairs.

Work with

Work assigned schedule which may vary and could include weekends and holidays.
Work closely with Sales and Customer Service Teams to provide market feedback and analysis.
Work closely with the project manager to schedule larger projects and remodeling work orders.
Work in a team environment.
Work is completed accurately within prescribed timelines.
Work on a tight deadline and be willing to handle multiple issues / requests at the same time.
Work rotating shifts, weekends and holidays.
Work with customers to modify routes or deliveries to accommodate the needs of the customer.
Work with Drivers to ensure Driver hours are not exceeded.
Work with minimal direction.
Work with Operations to optimize fleet utilization and managing costs.

Write

Write and distribute email, correspondence memos, letters, and forms.
Write in a legible, grammatically correct and accurate manner.
Write internal repair orders and provide estimates to sales team.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Dispatcher:

Customer Service
MS Excel
MS Word
Computer Literate
Dispatching
MS Outlook
Microsoft Office
Data Entry
Logistics
Transportation
Transportation Industry
Multi-Shift Environment
MS Office
Microsoft Office Suite
Security
Scheduling
Telephone
Trucking Industry
Valid Driver's License
First Line Operational Management
GCSE
Transport
Management
Computer Applications
Business Software
Walking
Client Focus
CPC
Health & Safety Legislation
Health And Safety Management
Call Center

Most In-demand Soft Skills

The following list describes the most required soft skills of a Dispatcher:

Written and oral communication skills
Problem-solving attitude
Attention to detail
Organizational capacity
Interpersonal skills
Multi-task
Team player
Time-management
Analytical ability
Organized
Positive attitude
Work under pressure
Bilingualism
Adaptable to changes
Detail-oriented
Accurate
Work independently with little direction
Leadership
Flexible
Self-motivated
Personal suitability
Priority management
Decision-making
People
Self-starter
Work in a fast paced environment
Results-oriented
Tight deadlines
Actively manage multiple, concurrent projects