A delivery driver is responsible for delivering a variety of items to different addresses and through different routes. They need to maintain a valid driver's license with a clean driving record. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Delivery Drivers.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Delivery Driver

The following list describes the typical responsibilities of a Delivery Driver:

Abide

Abide by all transportation laws and maintaining a safe driving record.

Acknowledge

Acknowledge and resolve customer complaints.

Address

• Address and resolve customer feedback as appropriate.

• Address and resolve customer problems as appropriate.

Add

Add necessary notes into the system on the type of delivery.

Adhere to

• Adhere to all state liquor laws and regulations.

• Adhere to the Motor Vehicle Act you must maintain a good driving record.

Adjust

Adjust your weekly availability based on what works for you.

Arrange

• Arrange shipping with transport companies.

• Arrange stock on shelves or racks in sales area and keeps merchandise in order.

Assemble

• Assemble, install and set-up merchandise.

• Assemble Market Boxes with set ups of 15 and 25.

Assist in

• Assist customers with loading and / or unloading of materials while at the job site.

• Assist do it yourself customers in the store between deliveries.

• Assist in fruit stand set-up and take down.

• Assist in installation if needed.

• Assist in loading and unloading process.

• Assist in maintaining efficient operations when not making deliveries.

• Assist in the warehouse when deliveries are not needed.

• Assist Store Management to ensure store meets all operational parameters and goals.

• Assist the founders with ad hoc legal work.

• Assist with keeping job sites clean and organized.

• Assist with maintenance of company equipment and vehicles, as needed.

• Assist with minor maintenance around.

• Assist with physical inventories.

• Assist with the moving / loading of landscape products onto the flat-deck truck.

Assure

Assure the transportation of products to meet delivery deadlines.

Balance

Balance invoices, money, and inventory.

Bend

Bend / stoop / crouch / squat / use arms / wrists / hands / grasp.

Build

• Build and maintain relationships with new and repeat customers.

• Build palletized loads from computer-generated load sheets.

• Build trust and relationships.

Carry

Carry a polite, friendly and efficient manner.

Check

• Check out / check in, clean and maintain rental equipment following company operating procedures.

• Check all invoices to ensure order is complete before delivering.

Climb out

• Climb out of the vehicle and walk up and down stairs as required in all weather conditions.

• Climb out of vehicle and walk up and down stairs as required in all weather conditions.

• Climb out of vehicle and walk up down stairs as required in all weather conditions.

Collaborate with

Collaborate with team members to make the position more efficient.

Collect

• Collect and verify payments from customers.

• Collect cash and checks from our accounts.

• Collect products for returns according to instructions and provide the customer a credit note.

• Collect and accounts for all money as required.

• Collect empty boxes to be used for redelivery within Company guidelines.

• Collect empty containers and rejected or unsold merchandise.

• Collect, transport, and deliver currency and coin to and from vehicles and client locations.

Communicate with

• Communicate comfortably with various audiences.

• Communicate effectively and follow directions (with the customers, co-workers and management).

• Communicate information back to company.

• Communicate shortages, overages, and / or return items to the Distribution Center as necessary.

• Communicate well with supervisors and other team members.

• Communicate with customers regarding order status.

Complete

• Complete a minimum of two daily runs (departing from and returning to the warehouse).

• Complete any reports or logs.

• Complete appropriate documentation upon delivery.

• Complete daily driver logs.

• Complete detailed and accurate documentation.

• Complete documentation and updates into handheld electronic devices.

• Complete driver bank and delivery car sign out sheet.

• Complete drug screen and background screening.

• Complete emergency deliveries to customer locations.

• Complete mandatory training and attend hub visits when required.

• Complete Med One deliveries, retrievals and paperwork completely and in a timely manner.

• Complete other tasks assigned by the Leader.

• Complete pre and post-trip inspections of company vehicles and safely operate equipment.

• Complete Pre-Trip and Post-Trips.

• Complete the necessary paperwork for vehicle inspections and turn in to supervisor daily.

• Complete work in a timely manner and within the standards outlined by the company.

Comply with

Comply with established Company policies and procedures.

Conduct

Conduct daily unloads at Our corporate partners.

Confirm

Confirm customer identification, collect money and obtain customers signature on lease agreements.

Coordinate

• Coordinate and publish weekly schedules for the team.

• Coordinate regularly with supervisor to achieve targeted sales objectives.

• Coordinate rental paperwork and payment with the customer.

• Coordinate with Shipping department regarding material that is being returned from sites.

Deliver

• Deliver all food / dry goods to stores.

• Deliver groceries to customers or business individual addresses depending on order requirements.

• Deliver products to our customers according to developed scheduled and routes.

• Deliver product to bars and restaurants out of the Boise branch.

• Deliver product to grocery stores and convenience stores out of the Boise branch.

• Deliver superior customer service.

Develop

• Develop and maintain licensee accounts.

• Develop and nurture customer relationships.

• Develop customer service, sales and negotiating skills to get, keep and grow business.

Document

Document delivery time and location.

Do

Do grocery / supply runs when needed.

Double check

• Double check accuracy of the order before loading orders for delivery.

• Double check delivered items to make sure customers receive exactly what they ordered.

• Double checks load for accuracy and damage.

Drive

• Drive 24 ft box truck and deliver order.

• Drive a box truck in Seattle and the surrounding area.

• Drive a cube van, 3 ton and 5 ton commercial vehicle.

• Drive Amazon branded van from the Delivery Station to designated customer addresses.

• Drive an environment of teamwork and open communication.

• Drive a truck along an established route and service within an existing customer base.

Drive

• Drive, maintain, and conduct pre-shift checks on 5 ton truck.

• Drive safely and with caution.

• Drive vehicles not regulated by Section 391 of the Federal Motor Carrier Safety Regulations.

• Drive with care and respect for everyone.

• Drive to and deliver customer orders according to predetermined route delivery schedule.

Engage

Engage in safe work practices.

Enhance

• Enhance organization reputation by accepting ownership for accomplishing new and different requests.

• Enhance the company's image by complying with uniform and appearance standards.

Ensure

• Ensure accuracy and record all deliveries on timesheet.

• Ensure all deliveries are made in courteous and professional manner.

• Ensure all paperwork is properly completed, organized and submitted to office at end of shift.

• Ensure all product is merchandised in grocery and identify opportunities for improved placement.

• Ensure customer messages / communications are relayed to appropriate management.

• Ensure deliveries are on time.

• Ensure products are delivered in a timely manner.

• Ensure strict control to protect organizational assets at the direction of management.

• Ensure that assigned company vehicle is kept clean and presentable.

• Ensure that pre / post-trip inspection sheets are completed on each vehicle used.

• Ensure that the truck is loaded correctly.

• Ensure the accurate and safe delivery of petroleum products.

• Ensure the accurate and safe loading of products.

• Ensure the foreman on site fills out the Field Transfer through Asset Panda.

• Ensure the safe loading of fuels and propane onto the delivery truck.

• Ensure the safe loading of propane onto the delivery truck.

• Ensure the safe use and handling of all tools and equipment.

• Ensure the smooth movement of merchandise into and out of the ReStore.

• Ensure the successful and timely setup, delivery, pickup, for both Staff and the clients we serve.

• Ensure truck check-in procedures are followed daily.

• Ensure trucks and other loads are secured as per company standards.

• Ensure vehicle is loaded and unloaded, and clean daily.

Enter

Enter and complete orders using a computer.

Fill

Fill orders for delivery to customer locations.

Follow

• Follow all applicable legislation (e.g., Distracted Driving.

• Follow all DOT pre / post trip procedures.

• Follow all highway rules, regulations and safety standards.

• Follow and comply with all required processes at all times.

• Follow established standard operating procedures.

• Follow GPS and follow written or verbal geographic directions.

• Follow health and safety guidelines.

• Follow instructions that the customer provides for a perfect delivery.

• Follow posted speed and traffic limits.

• Follow regulations and safety standards.

• Follow all safety rules and applicable laws.

• Follow scheduled route for daily deliveries.

• Follow Marco's safe delivery rules, as specified in the Marco's Manuals.

• Follow sanitation and safety guidelines when handling food and equipment.

Generate

• Generate invoices and maintain responsibility for daily cash settlement.

• Generate leads for new drivers, clients & restaurant partners.

• Generate invoices and is responsible for daily settlement of cash and charges.

Greet

• Greet customers in a friendly manner.

• Greet customers using appropriate greeting and maintaining customer service levels as needed.

• Greet guests when they are entering and leaving to make them feel comfortable and welcome.

Handle

• Handle collections and payments from customers when applicable.

• Handle company equipment properly.

Help

• Help bring tires from the onsite dropoff location to service bays on an ongoing daily basis.

• Help install teams load old units at end of job.

• Help maintain equipment such as steam boiler, glycol chiller and pumps.

• Help prepare board reports and investor updates.

• Help in Loading, unloading, moving and storing material in coordination with team members.

• Help to maintain paint and sundry inventories to required levels.

• Help the shippers complete the picking and sending of orders.

Include

Include drop bins, household and other special picks ups.

Inform

• Inform supervisor of difficulties with deliveries or pickups.

• Inform supervisor of outstanding issues.

Inspect

Inspect orders before and after unloading for accurate delivery.

Interact with

• Interact with customers and the public in a professional and positive manner.

• Interact with customers, take pictures and videos for social media.

Issue

Issue or obtain customer signature on receipt for pickup or delivery.

Keep

• Keep interior of truck organized, clean and smoke free.

• Keep our customer happy with accurate, timely, deliveries of GFS products.

• Keep the Sprinkles vehicle clean.

• Keep vehicles clean (interior and exterior).

• Keep your business free of moisture, dust, dirt, slips and falls.

Liaise with

Liaise with shipping supervisor any information to improve delivery process.

Lift

• Lift and carry cases of beverages weighing between 20-60 lbs consistently throughout shift.

• Lift and move furniture into residential locations safely and with care.

• Lift and move product up to 75 lbs..

• Lift up to 40 lbs frequently.

Load

• Load and unload delivery trucks efficiently.

• Load and Unload freight in proper sequence with the use of a dolley and or a pallet jack.

• Load and unload goods and materials.

• Load and unload storage containers onto trailers for delivery to storage facility.

• Load and unload storage into / out of warehouse.

• Load and unload the Burkett company truck and sweep and clean it daily.

• Load and unload trucks / trailers.

• Load and unload vehicles in a safe and professional manner.

• Load boxes into trucks for shipment.

• Load construction material based on material list provided.

• Load items and orders into truck according to delivery schedule.

• Load orders, verify them for accuracy, ensure orders are secure and stable.

• Load and unloads packages into / out of van, with or without reasonable accommodation.

• Load, secure and protect product in delivery vehicle and safely transport merchandise without damage.

• Load orders and related supplies on to a delivery vehicle.

• Load, transport, and deliver items in a safe and timely manner.

• Load, unload and move product & materials.

• Load, unload, inspect and operate delivery vehicle before during and after assigned routes.

• Load, unload, prepare, inspect and operate a delivery vehicle in a safe, timely manner.

• Load, unload, prepare, inspect, and operate vehicle.

Lock up

Lock up and secure warehouse and office each evening.

Look for

Look for innovation and continuous improvement in the Delivery Department and in the company overall.

Maintain

• Maintain accurate trip logs.

• Maintain a clean and mechanically sound truck.

• Maintain a clean and professional delivery vehicle.

• Maintain a clean vehicle and operate vehicle in a safe manner daily.

• Maintain all fluid levels.

• Maintain and check stock of material and condition of tools at the headquarter.

• Maintain and operate a clean and safe truck.

• Maintain an in-depth knowledge of complete menu and products on hand.

• Maintain a positive attitude during stressful situations.

• Maintain a positive, professional attitude and appearance at all times.

• Maintain a safe driving and working environment, including PPE (Personal Protective Equipment).

• Maintain a safe driving record and up to date DOT medical card.

• Maintain a secure and safe working environment for all staff.

• Maintain a timely schedule and complete all deliveries as planned.

• Maintain cleanliness in the cooler, freezer, dock, and facility areas.

• Maintain cleanliness of truck cab (keep free from debris inside and outside).

• Maintain clean, safe and hygienic work environment in and outside of the delivery vehicle.

• Maintain clear, prompt, and direct communication with our Logistics Manager throughout your route.

• Maintain contact with dispatch and work to resolve issues as they arise.

• Maintain control of all trucks and equipment while loading, transporting and unloading.

• Maintain courteous and professional behavior & appearance.

• Maintain daily trip records.

• Maintain driver log according to DOT regulations, documenting delivery receipt, and exceptions.

• Maintain high activity / productivity level.

• Maintain ongoing communication on their route with lead Wholesale Analyst.

• Maintain ongoing communication with coordinators and administrative personnel.

• Maintain or ensures maintenance of accurate department signage and pricing.

• Maintain product knowledge and current promotions through AutoZone systems and information sources.

• Maintain professionalism, cleanliness and personal hygiene at all times.

• Maintain proper and regular truck maintenance by checking fuel levels, oil levels, etc..

• Maintain proper housekeeping standards in assigned work area.

• Maintain punctual attendance.

• Maintain records of all sales leads and / or customer accounts.

• Maintain records required with compliance with local, state and federal regulations.

• Maintain Service Vendor Tracking System and obtains work orders from visiting contractors.

• Maintain store accrual logs.

• Maintain store delivery vehicles on a regular basis including routine maintenance and cleaning.

• Maintain strong customer rapport, quality service, and effective merchandising of all products.

• Maintain timeliness of deliveries throughout the day.

Make

• Make daily accurate inspections of company vehicle, drivers log and complete proper paperwork.

• Make recommendations to your manager on how to improve Impact Kitchen Online Order fulfilment.

Manage

• Manage delivery route and maintain communication with the customer prior to delivery.

• Manage, maintain and develop delivery routes with a focus on sales opportunities.

• Manage the time and organized to follow the schedule.

• Manage weekly account receivables and overdue accounts.

Mark

Mark materials with identifying information.

Monitor

Monitor dispatch and communication for on the road drivers.

Navigate

• Navigate a variety of routes throughout the delivery area.

• Navigate the city by reading addresses and using a map.

Notify

Notify Rental Coordinator or branch if behind schedule, so customers may be contacted.

Obey

Obey traffic laws and follow established traffic and transportation procedures.

Observe

Observe conditions and needs of clients and provides appropriate assistance and referrals.

Onboard

Onboard food inventory control.

Operate

• Operate a Class C 24Ft' Bobtail truck, making multiple stops.

• Operate and drive vans and light trucks to deliver to interior of a buildings.

• Operate mobile device to input delivery information.

• Operate company vehicles and provide courteous and efficient delivery and pick up of packages.

Organize

Organize most efficient routes.

Oversee

Oversee the secure and accurate loading and unloading of deliveries.

Own

• Own a working android cell phone in order to access our dispatch system.

• Own or lease a reliable insured vehicle.

• Own your own vehicle with valid license and registration.

Package

• Package and deliver meals on assigned route.

• Package food and other products to be delivered to customer premises.

Pack

• Pack and deliver orders as instructed by the Manager.

• Pack and load materials and equipment onto trucks according to company specifications.

• Pack finished goods into boxes, while maintaining correct categorization.

Perform

• Perform additional functions that may be assigned at the discretion of management.

• Perform a minimum of 20 stops per hour.

• Perform and Maintain an Hours of Service log book as required by Provincial Legislation.

• Perform a number of customer deliveries / pick-ups.

• Perform any other duties as assigned by the Warehouse Manager.

• Perform any other duties assigned by a member of the management team.

• Perform any other tasks assigned to support and improve the overall team operations.

• Perform battery installations.

• Perform daily pre / post trip inspection of vehicle and equipment.

Perform

• Perform job essential duties and responsibilities effectively while being monitored via DriveCam.

• Perform other activities and responsibilities as defined and needed.

• Perform paint mixing and shaking.

• Perform regular vehicle inspections.

• Perform routine daily pre-trip and post-trip inspections.

• Perform the pre-trip check-up on the truck and follow safety procedures.

• Perform weekly deliveries of equipment and disposables to in-home / hospital clients.

• Perform within a team-oriented environment where close contact with fellow drivers is required.

Pick

• Pick and stage parts for customer orders.

• Pick up and delivers parts and equipment to customers, wholesale accounts and vendors.

Pick up

• Pick up and deliver various items and product.Pick up groceries and medication and drop them off to the senior's house.

• Pick up orders from local farms to our warehouse.

• Pick up orders from LP's, Hubs, Dispensaries and deliver safely to patrons.

Place

Place product in storage and or account specific designated areas.

Prepare

• Prepare driver notes as needed.

• Prepare materials and equipment for order and have ready for departure to site.

• Prepare, package and restock goods.

• Prepare packing supplies each day in preparation for the next day's activities.

• Prepare orders by pulling.

• Prepare orders by pulling inventory from stock to ensure delivery requirements are met.

• Prepare work by gathering sorting and proofing documents.

Produce

Produce is delivered fresh to our kitchens several times a week.

Promote

Promote a team environment.

Provide

• Provide a clean and reliable vehicle and maintain current auto insurance.

• Provide a high level of service and an exceptional customer experience.

• Provide an amazing customer experience during pickups and customer deliveries.

• Provide a neat and clean appearance, wearing company uniform as provided.

• Provide a positive professional customer attitude when dealing with customers.

• Provide a selling experience for all customers including walk-in, on-line orders and phone.

• Provide coverage for all assigned routes within the station's service area.

• Provide customer assistance to include the sale of support items.

• Provide customer service as required (meeting with donors and explaining policies).

• Provide excellent customer service at all times.

• Provide excellent customer service for each delivery.

• Provide exceptional customer service and maintain appropriate communication with manager.

• Provide friendly customer service to customers.

• Provide outstanding delivery service to customers and accept product returns as required.

• Provide quality customer service via one-on-one attention to detail.

• Provide safe delivery of trailers to barges / ferries for transport to Vancouver Island.

• Provide shelf merchandising to all stores upon request by manager or customer.

• Provide weekly updates of vehicle status and any required maintenance.

• Provide you with the tools you need to move up in the company.

Read

• Read delivery instructions carefully, especially where to leave bins.

• Read & understand receiving paperwork.

Receive

• Receive and load products onto the company vehicle in a safe and timely manner.

• Receive and relay information to central dispatch.

• Receive and relay information to the store.

• Receive shipments to the warehouse and accurately record shipment details in inventory.

• Receive, store, and inventory product.

Recognize

Recognize and understands product numbers and alpha / numeric codes.

Record

• Record and return empty, damaged or unsatisfactory kegs / bottles / cans to the brewery.

• Record information such as mileage, fuel costs, and any problems encountered.

• Record route activity and produce accurate and thorough delivery records.

• Record all stops and transactions in hand-held device.

Remove

Remove empty pallets and debris after run and to sweep out liner of truck after each run.

Repair

Repair multiple pneumatic equipment and shop machinery.

Report

• Report all discrepancies to the DCM as appropriate.

• Report all facility infrastructure issues to DCM or Assistant in a timely manner.

• Report all safety issues and / or repairs required.

• Report all thefts and damage within 24 hours.

• Report any incidents or problems encountered in a timely manner.

• Report any personal moving violations or accidents to the Safety Department within 72 hours.

• Report damaged or missing inventory to supervisors.

• Report to Work on Time Every Day.

Represent

• Represent Leon's with professionalism and courtesy and provide exceptional customer service.

• Represent the company professionally and respectfully in all interactions with customers.

• Represent the company with a professional and appropriate customer service mannerisms at all times.

Respond

Respond professionally in situations with difficult customer issues or inquiries.

Return

• Return leftover food and equipment to the Catering Department.

• Return these items to the designated area for your vehicle.

• Return unserved foods and beverages, serving equipment and utensils to the Catering Department.

Rotate

• Rotate all Company's product according to Company standards.

• Rotate all product including back stock upon delivery per company policy.

Route

• Route and schedule deliveries.

• Route on average take 3-9 hours to complete.

Safe

Safe and timely delivery and pick up of materials.

Schedule

Schedule and plan efficient delivery route.

Search

Search continually for ways to increase customer satisfaction (i.e., customer feedback).

Secure

Secure cargo for transport using ropes, blocks, binders, and / or covers.

Serve

Serve food and beverages to guests during full service events.

Set up

• Set up procedures for and managing company expenses.

• Set up tables, action stations and decorations.

Ship

Ship / receive order, pick orders.

Sort

Sort, organize and store inventory in the proper location.

Stock

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Store

• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot.

• Store tools, equipment and vehicles in their designated areas when not in use.

Strengthen

Strengthen customer relationships with prompt and courteous service.

Suggest

Suggest areas for improvement in internal processes along with possible solutions.

Support

• Support commercial decisions including pricing.

• Support in maintaining the shop and warehouse by moving and organizing merchandise.

• Support product Teams with accounting processes during inventory and financial period close.

• Support warehouse operations as required in a refrigerated warehouse environment.

Track

Track inventory of all beer, packaging materials and equipment for events.

Train

Train new drivers on delivery procedures.

Transfer

Transfer returned / rejected product back to the location.

Transport

• Transport and handle dangerous goods.

• Transport product returns back to our facility as required.

• Transport storage containers to and from specified destinations, e.g. customers' homes and local.

Travel

Travel within sales territory to meet prospects and customers.

Understand

• Understand and abide by all DOT regulations and standards (if applicable).

• Understand and comply with relevant food safety policies and regulations and assist with record.

• Understand and utilize Customer Interaction Flow (CIF) with every customer.

• Understand safe working and driving practices.

• Understand and demonstrates Advance Auto Parts' Core Values.

Unload

• Unload, check in product, and merchandise product.

• Unload orders and stock merchandise at customer sites according to customer specifications.

• Unload produce and verify invoices upon arrival at chain store.

Use

• Use a hand-held smart-phone device to deliver packages.

• Use any car, bike, scooter, motorcycle or moped to deliver.

• Use forklift or pallet jack to stock, receive, and rotate company stock.

• Use of Detrack driver's app.

• Use of hand and foot Controls for driving.

• Use forklift or pump truck to load material.

• Use lift equipment as needed once training and certification are completed.

• Use your friendly communication skills and apply basic math and logic skills, while having fun.

Utilize

Utilize GeoTab app for pre and post trip records.

Verify

• Verify carton counts and quantities of product per the customer order.

• Verify orders are received and delivered within time.

Work with

• Work as a TEAM to deliver packages.

• Work closely with Team Leader and Sales Representatives to ensure all customer needs are met.

• Work in all weather conditions.

• Work independently and as part of a team.

• Work well with others and participates as part of a team.

• Work with all members of the team to meet / exceed the store sales plans & order fulfillment targets.

• Work with counter staff to ensure seamless customer service for the customer.

• Work with management at the end of the shift to reconcile cash from delivery sales.

• Work with support team to provide exceptional customer service.

Wrap

Wrap skids keeping in mind the integrity of products and stability of the entire skid.

Write

Write routine reports and correspondence.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Delivery Driver:

1. Valid Driver's License

2. Customer Service

3. Clean Driving Record

4. Heavy Lifting

5. Physically Fit

6. Clean Driver's Abstract

7. Driving Record

8. Background Check

9. Android

10. Driving Complaints

11. Lift And Move Heavy Merchandise Consistently

12. Bending

13. Commercial Driving

14. Dishes

15. Lifting

16. Reliable Vehicle

17. Standing

18. Lift Up To 50Lbs

19. Kneel

20. Stooping

21. Uber

22. Pre-Employment Drug Testing

23. Skip

24. General Public

25. Insured

26. Maintain Professional Code Of Conduct

27. Walking

28. Calling

29. IOS Smartphone With Data

30. Lift Up To 30 Pounds

Most In-demand Soft Skills

The following list describes the most required soft skills of a Delivery Driver:

1. Written and oral communication skills

2. Organizational capacity

3. Time-management

4. Friendly

5. Attention to detail

6. Positive attitude

7. Reliable

8. Interpersonal skills

9. Problem-solving attitude

10. Detail-oriented

11. Team player

12. Flexible

13. Work ethic

14. Clearly communicate

15. Work at a fast pace

16. Customer focused mentality

17. Competitive

18. Take constructive feedback

19. Work well individually or in a team environment

20. Efficiently organized

21. Work independently with little direction

22. Customer service mentality

23. Energetic

24. Outgoing

25. Multi-task