Main Responsibilities and Required Skills for an Assistant Technical Manager
An Assistant Technical Manager is a professional who supports the technical operations and management of an organization. They work closely with the Technical Manager to ensure the smooth functioning of technical systems, processes, and projects. In this blog post, we will explore the primary responsibilities and the most in-demand hard and soft skills for Assistant Technical Managers.
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Main Responsibilities of an Assistant Technical Manager
The following list describes the typical responsibilities of an Assistant Technical Manager:
Achieve
Achieve Key Performance Indicators and Service Level Agreements targets.
Adhere to
Adhere to the reporting procedures as per JLL standards and requirements.
Arrange
Arrange for ad-hoc M&E set ups as per the client requirement from time to time.
Arrange on-job or site specific trainings to the team members.
Assist in
Assist in budgeting and resource allocation for technical projects.
Assist in manage service levels to meet business unit needs.
Assist in planning, organizing, and coordinating technical projects.
Assist in risk assessment and mitigation for technical projects.
Assist in the development and implementation of disaster recovery plans.
Assist in the development and implementation of security measures.
Assist in the evaluation and selection of technical tools and software.
Assist in the evaluation and selection of technical vendors and suppliers.
Assist in troubleshooting technical issues and providing solutions.
Assist the Chief Engineer to review the maintenance / service.
Assist the Facility Manager to ensure the smooth running of meetings & / or events.
Assist with any other duties as assigned by the Facility Manager.
Assist with Business Unit relocation or ‘ad hoc' projects.
Book
Book the venue stage crew and freelance staff as and when required for events.
Carry out
Carry out Technical Audits for all installations at periodical intervals.
Collaborate
Collaborate with cross-functional teams to define project requirements.
Collaborate with stakeholders to define technical requirements.
Conduct
Conduct and document regular facilities inspections in accordance with CGDP.
Conduct performance evaluations for technical team members.
Conduct regular inspections to ensure that the procedures are being followed and updated as required.
Conduct regular meetings with vendor partners and ensure delivery standards / schedules are met.
Conduct research and analysis to gather technical information.
Conduct technical training sessions for staff members.
Conduct weekly physical inventory for stock management and raise IMT requests.
Contribute to
Contribute to achieving financial and other targets established by the Account Management Team.
Control
Control activities like parking space allocation, waste disposal, building security etc..
Coordinate
Coordinate and maintain the as-built drawing and transition document library.
Coordinate and manage data backup and recovery processes.
Coordinate and manage software and hardware upgrades.
Coordinate and manage technical resources and personnel.
Coordinate and monitor activities of contract suppliers and maintain a tracker.
Coordinate and oversee equipment installation and maintenance.
Coordinate for quarterly NDC's for principle / non principle vendor.
Coordinate & support office renovation and refurbishment activities.
Coordinate with the vendor's to receive monthly invoices on time.
Coordinate with vendor staff & staff on site to ensure the smooth operation.
Develop
Develop and coach the team members.
Develop and implement cost reduction initiatives.
Develop and maintain technical documentation and reports.
Develop / maintains effective Asset specific maintenance and safety procedure manuals.
Ensure
Ensure 100% Documents & records availability at site.
Ensure all Electrical equipment s are up & running with Zero down time.
Ensure all Electrical equipment's are up & running with Zero down time.
Ensure all work orders / inspections is closed / carried out regularly.
Ensure building compliance are checked for site and records maintained.
Ensure compliance to all GRE OE standards and signoff.
Ensure compliance with industry standards and regulations.
Ensure compliance with statutory regulations on fire, health and safety standards.
Ensure customer complaints are attended during shift time including soft services.
Ensure delivery schedules, quantity and quality criteria are met.
Ensure detailed floor inspections on a routine basis.
Ensure efficient utilization of facility maintenance staff and adequate recurring training levels.
Ensure monthly meeting is held with builder and track the MOM by updating the status.
Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
Ensure proper functioning of the following system in the facility.
Ensure proper signoffs for attendance and all the required details for cost sheet submission.
Ensure proper teamwork for all the facilities.
Ensure strict adherence by the technicians on their deliverables.
Ensure the confidentiality and integrity of technical data and information.
Ensure the general cleanliness of the office and the management of the Janitorial team.
Ensure the implementation and management of Risk and Safety work practices as per standards.
Ensure up keep of office maintained, liaise with soft service team, for the same.
Ensure your aspects of the working environment meet all requisite Standards.
Establish
Establish Engineering & Operational procedures and roll out the same for site staff.
Facilitate
Facilitate the services under the Slogan "No Safety No Work”.
Foster
Foster a culture of innovation and continuous improvement in technical operations.
Generate
Generate Downtime and breakdown incident reports.
Generate Inventory and Purchasing of spares and consumables.
Generate Service maintenance reports on office equipments.
Implement
Implement vendor performance program.
Initiate
Initiate strategies to achieve measurable improvements in energy consumption.
Inspect
Inspect buildings' structures to determine the need for repairs or renovations.
Keep
Keep all the relevant documentation in accordance with CGDP.
Keep sight of market practices and technology advancement.
Keep your ambitions in sight and imagine where JLL can take you.
Maintain
Maintain cordial relationship with team and employees.
Maintain equipment database for site.
Maintain the logbooks, checklists and PPM schedules for all M & E installations.
Make
Make sure service performance meeting KPIs.
Manage
Manage and maintain relationships with technical service providers.
Manage and review service contracts to ensure facility management needs are being met.
Manage contractor and vendor relationships.
Manage Downtime / Breakdowns.
Manage emergency response process if this is facility-failure related.
Manage facility upgrade projects.
Manage kitchen equipment inventory and maintenance.
Manage offsite record management operations including documents collection & retrieval.
Manage subscription of periodicals and newspapers.
Manage the receptionist in the discharge of the front office duties such as.
Manage user car park applications with Building Landlord.
Measure
Measure Overall client satisfaction by achieving SLA targets.
Meet
Meet or exceed best practice in provision of services through contracts.
Monitor
Monitor adhoc jobs and project work.
Monitor and evaluate technical performance and project progress.
Monitor and optimize technical systems for efficiency and effectiveness.
Monitor day to day technical operations activity for the site.
Monitor expenses and payments.
Oversee
Oversee pantry services, catering services for in-house lunch, presentations and staff events.
Participate in
Participate in emergency evacuation procedures including crisis management and business continuity.
Participate in meetings and provide technical insights and recommendations.
Perform
Perform analysis and forecasting.
Plan
Plan and implement maintenance programs.
Plan and manage the budgets for Engineering & Operational contracts.
Plan and meet Mandatory Account Deliverables as promulgated by account director and site lead.
Plan and monitor appropriate facility management staffing levels.
Prepare
Prepare and collate data related to vendor performance and escalate as required.
Prepare and track facility budget.
Prepare / provide input to the site monthly report to be submitted by FM.
Provide
Provide a training to the onsite team equipments procedure & implementation.
Provide backup support for the Facility Manager in times of absence.
Provide technical guidance and support to team members.
Provide training to on-site teams on equipment procedures and implementation.
Recommend
Recommend continuous quality improvement practices.
Request
Request for raising ITSM based on PM work orders scheduled and notify respective vendor in advance.
Stay updated on
Stay updated on emerging technologies and industry trends.
Suggest
Suggest and implement improvements for preventive maintenance programs as required.
Supervise
Supervise all JLL and service partner personnel , ensuring minimal attrition.
Support
Support EHS office to plan and implement energy, sustainability, health and safety programs.
Support FM to prepare regular and ad hoc reports to the client's manager.
Support in procurement process for regular and ad hoc technical activities.
Support service delivery teams on equipment maintenance and upkeep.
Support the development and implementation of quality control measures.
Support the development and implementation of technical strategies.
Support the testing and validation of technical solutions.
Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry.
Track
Track all PM work orders and highlight deviations.
Track FM Helpdesk tickets and ensure closure as per.
Track Staff attendance through VMT tool.
Verify
Verify payment and invoicing match contract pricing.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Assistant Technical Manager:
Proficiency in project management methodologies and tools.
Strong understanding of technical systems and processes.
Knowledge of programming languages and software development.
Experience with network administration and troubleshooting.
Competence in database management and SQL querying.
Familiarity with cloud computing platforms and services.
Understanding of cybersecurity principles and practices.
Proficiency in system and infrastructure management.
Knowledge of hardware and software procurement processes.
Experience with data analysis and visualization tools.
Understanding of IT service management frameworks (e.g., ITIL).
Familiarity with virtualization technologies and environments.
Competence in system integration and API management.
Knowledge of IT infrastructure and network architecture.
Proficiency in operating systems and server management.
Understanding of data center operations and management.
Experience with software testing and quality assurance.
Competence in technical documentation and reporting.
Knowledge of telecommunications systems and protocols.
Familiarity with enterprise resource planning (ERP) systems.
Most In-demand Soft Skills
The following list describes the most required soft skills of an Assistant Technical Manager:
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Effective problem-solving and critical thinking capabilities.
Adaptability and flexibility in a dynamic technical environment.
Attention to detail and strong organizational skills.
Collaboration and the ability to work cross-functionally.
Time management and the ability to prioritize tasks.
Strong analytical and decision-making skills.
Effective conflict resolution and negotiation abilities.
Continuous learning and a proactive attitude toward skill development.
Conclusion
Assistant Technical Managers play a crucial role in supporting the technical operations and management of organizations. Their responsibilities encompass a wide range of tasks, from assisting in technical projects and troubleshooting to coordinating resources and ensuring compliance with industry standards. The role requires a combination of hard and soft skills to effectively navigate the technical landscape and work collaboratively with cross-functional teams.
