An Admissions Advisor is a professional who plays a vital role in educational institutions by guiding prospective students through the admissions process. They serve as a point of contact for individuals seeking to pursue further education and provide them with valuable information about programs, requirements, and the overall educational experience. In this blog post, we will explore the primary responsibilities and the most in-demand hard and soft skills for Admissions Advisors.

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Main Responsibilities of an Admissions Advisor

The following list describes the typical responsibilities of an Admissions Advisor :

Adhere to

Adhere to the company's Admissions Code of Conduct, policies and procedures.

Advise

Advise individuals on VFS program offerings and payment plans.

Answer

Answer Incoming calls and make outbound calls.

Assess

Assess potential applicants to determine if they would be a fit and enroll in our course.

Assist in

• Assist students in identifying and applying for financial aid and scholarships.

• Assist with the coordination and execution of orientation programs for new students.

Attend

• Attend college fairs and recruitment events to promote the institution and attract potential students.

• Attend departmental meetings, graduation ceremonies and other school events as required.

• Attend faculty meetings and in-service training.

Build

Build and maintain relationships with high schools, community organizations, and other educational partners to increase awareness of the institution.

Collaborate

• Collaborate with faculty and staff to stay updated on program changes and updates.

• Collaborate with other departments to streamline the enrollment process and enhance the overall student experience.

Communicate

Communicate reminders and ensure diligent follow-up with students to facilitate their registration.

Complete

Complete the enrollment process for new students.

Conduct

Conduct one-on-one consultations with prospective students to assess their interests and educational goals.

Create

Create, track and manage pipeline of candidates / students for current and upcoming cohorts.

Determine

Determine eligibility, transferability of credit, and residency.

Develop

• Develop and maintain a thorough understanding of the institution's curriculum, extracurricular activities, and student support services.

• Develop and maintain effective communication channels with students to ensure customer satisfaction.

• Develop sales activities necessary to achieve the enrollment targets.

Ensure

• Ensure information provided at tradeshows or on tours is accurate and up to date.

• Ensure that the student files are complete prior to start and follow-up.

• Ensure the weekly admissions reports are up to date and accurate.

Enter

Enter and update the information and the computing data in the customer management system (CRM).

Establish

Establish rapport with applicants.

Evaluate

Evaluate student applications and ensure they meet the established criteria for admission.

Follow-up

• Follow-up on non-registered students.

• Follow-up with applicants as necessary to move them forward in the admissions process.

Generate

Generate school / program referrals.

Guide

Guide students through the application process, including assistance with completing forms and gathering necessary documents.

Handle

Handle inquiry calls, walk-ins and setting appointments.

Help

• Help qualified prospects with the application and enrollment process.

• Help students obtain funding through private lenders.

• Help with school events such as Open House activities and information sessions.

Identify

Identify and provide additional support to individuals in the initial enrollment stage.

Inform

• Inform by phone, email or in person, the potential clients on courses offered by the school.

• Inform potential students by phone, email or in person about the programs offered at our college.

Learn

Learn quickly when facing new problems.

Maintain

• Maintain accurate and up-to-date student records and documentation.

• Maintain consistent and accurate documentation of our entrance exam schedule.

Meet

Meet student recruitment targets.

Organize

Organize and conduct campus tours and information sessions for prospective students and their families.

Participate in

Participate in campus outreach projects.

Perform

• Perform customer reminders and the required follow-up with customers to maximize enrollment.

• Perform daily follow up calls to help students progress towards enrollment.

• Perform in accordance with Herzing's sales approach and standards.

• Perform miscellaneous duties as assigned.

• Perform miscellaneous job-related duties as assigned.

• Perform other duties as requested.

Process

Process changes in applicant status and documents changes in the alumni database.

Promote

Promote our institutions and programs at student recruitment events.

Provide

• Provide detailed information about the institution's academic programs, admission requirements, and enrollment procedures.

• Provide exemplary customer service via different tools especially WeChat.

• Provide feedback to the Director of Admissions about successes, challenges and areas of improvement.

• Provide ongoing support and guidance to admitted students, addressing any concerns or questions they may have.

• Provide temporary coverage to Admissions Advisors' during their absence.

Reach

Reach and ideally exceed the targets set by management for student recruitment.

Receive

Receive incoming calls from applicants.

Record

Record and maintain all information and computer data in the information system.

Respond to

• Respond to email inquiries in a timely manner.

• Respond to prospective students' telephone and internet inquiries.

Review

Review enrollment cancelation list to re-engage and enroll students on a regular basis.

Schedule

Schedule initial and follow-up appointments with applicants.

Send

Send out reminders and perform the necessary follow-ups with clients.

Serve

Serve in advisor role during school visits, open houses, career fairs, virtual workshops, etc..

Support

Support Admissions Advisors to refine business operating systems and processes.

Track

• Track and analyze enrollment data to identify trends and develop strategies to meet enrollment targets.

• Track and maintain sales progress, conversion and related reports on a weekly basis.

Understand

• Understand and advocates Bethel Church culture and core values.

• Understand that different situations and levels may call for different skills and approaches.

Use

Use time effectively and efficiently.

Walk through

Walk students through all required documentation to become an enrolled student.

Welcome

Welcome new students to the school by introducing them to the school director and staff.

Work with

Work closely with all internal and external stakeholders.

Write

• Write and update informational documents and automated responses used when answering emails.

• Write and updates information documents.

• Write and update the information documents and automatic responses used for follow-ups by email.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Admissions Advisor :

1. Proficiency in student information systems and database management.

2. Knowledge of admissions policies, procedures, and regulations.

3. Familiarity with financial aid programs and requirements.

4. Experience with CRM (Customer Relationship Management) software for managing student interactions.

5. Ability to use data analytics tools to track and analyze enrollment trends.

6. Understanding of marketing and recruitment strategies for attracting prospective students.

7. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

8. Knowledge of data privacy and protection regulations in the education sector.

9. Familiarity with online learning platforms and virtual recruitment tools.

10. Ability to adapt to technological advancements and utilize digital communication platforms effectively.

Most In-demand Soft Skills

The following list describes the most required soft skills of an Admissions Advisor :

1. Excellent interpersonal and communication skills to effectively engage with prospective students.

2. Empathy and active listening skills to understand the needs and concerns of students.

3. Strong presentation skills to deliver informative and engaging information sessions.

4. Problem-solving abilities to address challenges and provide solutions to prospective students.

5. Customer service orientation to deliver a positive experience to students throughout the admissions process.

6. Organization and time management skills to handle multiple tasks and prioritize responsibilities.

7. Collaboration and teamwork skills to work effectively with colleagues across departments.

8. Flexibility and adaptability to adjust to changing circumstances and evolving student needs.

9. Attention to detail to ensure accuracy in student applications and documentation.

10. Cultural sensitivity and inclusivity to interact with individuals from diverse backgrounds.

Conclusion

By possessing the necessary hard and soft skills, Admissions Advisors can provide valuable support and guidance to prospective students, helping them navigate the admissions process and make informed decisions about their educational journey. Their expertise and dedication contribute to the success and growth of educational institutions.