Main Responsibilities and Required Skills for Technology Analyst

A Technology Analyst is a professional who specializes in analyzing and evaluating various technologies and their impact on businesses, organizations, or industries. They research and assess technological trends, innovations, and advancements, and provide insights and recommendations on how these technologies can be effectively utilized to drive business objectives. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Technology Analysts.

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Main Responsibilities of Technology Analyst

The following list describes the typical responsibilities of a Technology Analyst:

Adjust

Adjust and improve business rules in the Kronos time and attendance system.

Advise

Advise on directional strategy and provide guidance on significant business / product decisions.

Analyze

Analyze requests, conduct analysis and take necessary action.

Assess

Assess the impact and recommend the implementation of business plans across the enterprise.

Assist in

Assist and consult with addressing invoicing questions and inquiries.
Assist and partners with IS in researching and procuring new / emerging technology.
Assist in interpreting and translating data privacy laws into plain-, business-English.
Assist in the continuous improvement of TELUS Command Centre processes and procedures.
Assist in the preparation of end-user materials.
Assist with building business cases, including identification of synergies / savings opportunities.

Audit

Audit the quality of reports submitted by analysts and provides related coaching and support.

Build

Build change management plans of varying scope and type.
Build effective relationships with internal / external stakeholders.
Build exceptional relationships with business partners and internal stakeholders.
Build reports and analytics dashboards in PowerBI.
Build trusted relationships with business and IT stakeholders.

Coach

Coach, develop, guide and serve as an internal process performance consultant.

Collaborate with

Collaborate and engages with the appropriate areas across the bank.
Collaborate closely with a fast paced development team to maintain a 99.99% uptime ratio.
Collaborate with global IT, legal, product, and engineering teams on legal-related projects.
Collaborate with stakeholders to understand their needs and problems.
Collaborate with the product team to define, refine and deploy the product backlog.
Collaborate with the various Vendor and Technology partners.

Complete

Complete all GMP Documentation correctly and in a timely manner.
Complete all training assignments and maintain personal training records.
Complete any Corrective and Preventive Actions (CAPA's).
Complete personal and departmental assigned goals.

Conduct

Conduct independent analysis and assessment to resolve strategic issues.
Conduct thorough system testing on MOCI functionality as needed.

Contribute to

Contribute ideas for analysis and implement system improvements.
Contribute to our "problems and solutions" knowledge base used by all technical support analysts.
Contribute to the fulfillment of projects and organizational objectives.

Coordinate

Coordinate budgets and reporting to track actual results vs budget.
Coordinate with clients, and other design disciplines, offices and staff.

Create

Create documentation to ensure the supportability of analyses.
Create reports from various relational databases (HANA, SQL, DB2).

Define

Define and enforce governance at the global and site collection levels.
Define and implement a scalable and robust database infrastructure.

Detect

Detect incidents / problems using various monitoring tools.

Determine

Determine correct escalation path and ensure adequate support is provided in a timely manner.

Develop

Develop and apply testing processes for new and existing products to meet client needs.
Develop and document internal standard operating procedures to ensure consistent quality.
Develop and manage project plans and status reports.
Develop and use EIB services to download or to update bulk data on organizations or workers.
Develop or helps to develop the knowledge assets required for the operation.
Develop training for the store staff explaining how our Salesforce work affects them.

Drive

Drive operational efforts to aimed at promoting continued customer conversion and product adoption.
Drive to learn about data management community and how stakeholders are connected.

Educate

Educate and cross train other team members as required.

Enable

Enable groups to successfully accept changes by informing stakeholders of their implications.

Ensure

Ensure alignment between stakeholders.
Ensure integrations between SQL, Salesforce, SF Marketing Cloud, and Twilio are all running smoothly.
Ensure successful completion of projects.
Ensure that specialized projects are organized, prioritized, and accurately completed.
Ensure the accuracy of specifications, methods and CofA's etc. that are generated from the system.
Ensure the requirements are delivered by IT and / or vendors as specified.

Establish

Establish and administers security access rules for divisional data and other information assets.
Establish standards and best practices for Pega Product Builder user flows.

Evaluate

Evaluate and improve data quality and cleanliness in Marketo, HubSpot, Salesforce, and other systems.

Execute

Execute controls testing and reviews within Quality Center.

Facilitate

Facilitate data exports for use in performance and activity reporting.

Follow

Follow and contribute to improved testing plans for eLearning environments.

Gather

Gather and analyzes business and stakeholder requirements.
Gather requirements and documents these requirements for use in various audits, reports, & projects.
Gather requirements and documents these requirements for use within the project life cycle.

Handle

Handle relationships with external service providers.
Handle support projects independently - end to end.

Help

Help handle change requests and problems reported by Operations.
Help prepare analytical content of presentations for Business component.
Help shape and implement the P&C technology roadmap to support the evolving needs of learners.
Help update training procedures and informs target audiences of changes.

Identify

Identify emerging issues and trends to inform decision-making.
Identify issues, formulate and implement recommendations / solutions for clients / users.
Identify and contribute to problem resolution.
Identify and document impact assessment for each enterprise data privacy capabilities in EDMO.
Identify and recommend practical solutions to improve operational efficiency.
Identify, document, and manage risks, issues, and / or action items.
Identify opportunities to increase efficiency in Salesforce.
Identify program improvements.
Identify thematic control gaps and escalate findings to domain stakeholders.

Implement

Implement change requests by clients.

Improve

Improve integration points between tools employed by the firm.

Initiate

Initiate, and follow through with actions required to close Change Controls.

Instruct

Instruct HR colleagues and managers on the use of the HR system.

Interact

Interact with business partners to perform Test / communicate status.

Investigate

Investigate and resolve functional issues and enhancements.

Lead

Lead and adapt to change and transformation.
Lead collaboration of internal and external IT teams to recover services.
Lead / conduct incident recovery and detailed root case analysis.

Maintain

Maintain and provides support for other staff functions on special projects as needed.
Maintain a process log to support all ad hoc client performance reporting deliverables.
Maintain existing requirements to ensure that current state needs are known.
Maintain physical inventory of hardware and software.

Make

Make decisions regarding strategic direction.

Manage

Manage ad-hoc operational requests to completion.
Manage complexity across business value, technology, and interaction models.
Manage knowledge base for MOCI on SharePoint and in ServiceNow.

Modify

Modify documents and coordinate implementation of appropriate customer support procedures.

Monitor

Monitor and document post-implementation problems and revision requests.

Offer

Offer to selected candidate will be made contingent on the results of applicable background checks.

Participate

Participate as an active team member to triage, refine, plan and prioritize requests.
Participate in Change Management review and be the approver for emergency changes.
Participate in documenting new specifications or standards for in-house applications and software.
Participate in LIMS validation process as required.
Participate with the group / team to deliver and implement technology solutions.

Perform

Perform acceptance testing and deployment.
Perform administrative computer system design, implementation, physical and operational support.
Perform quality assurance and support the application used to track AIG's regulatory events.
Perform site and data migration tasks across SharePoint sites, and site objects.
Perform system internal audit when required.
Perform thorough regression testing when bugs are resolved.

Plan

Plan and conduct third-party software analysis as needed for inclusion in the project solution.

Prepare

Prepare and update supporting asset, quality and GMP documentation as necessary.
Prepare financial reconciliations and attestation certificates as required.
Prepare presentations and analysis for the team supporting the CFO.
Prepare project cost estimates.
Prepare System oriented SOPs and Work Instructions and provide review for new system.

Present

Present data analysis to clients and internal teams.

Process

Process changes of varying complexity to existing LIMS Master Data.

Provide

Provide advanced consultations with instructors to analyze instructional technology requirements.
Provide advice and guidance to assigned business / group on implementation of supplier arrangements.
Provide analytical support and insights.
Provide application installation and configuration support as necessary.
Provide expected documentation supporting the support tickets.
Provide immediate response to production program or system problems.
Provide input to vendor management policy and procedures.
Provide professional and administrative support the Financial Management leadership.
Provide quantitative support and data-driven recommendations to business partners.
Provide status updates and written reports for customer, management and executive teams.
Provide superior customer service.
Provide support to Campaign Operations team for ongoing campaign development, as needed.
Provide tech knowledge and capabilities as team member and individual contributor.

Recommend

Recommend actions as appropriate.

Record

Record response times and maintain support metrics.

Review

Review and accept stories and make on-the-spot decisions regarding scope and requirements.
Review of technical documents to assess control efficiencies.
Review, prioritize, and manage tool related needs and feedback.

Run

Run day-to-day operations of our Zoho ticketing system.

Schedule

Schedule and facilitate meetings to review questions from MOCI users with MOCI.

Set up

Set up reports to meet the Accounting department's needs.

Source

Source, test and evaluate applications and equipment to support electronic trial capabilities.

Support

Support analytical requirements of clients that subscribe to the Altus performance analysis service.
Support and implement processing to increase operational efficiencies.
Support and may contribute to communication and change management activities.
Support banking and payment synchronization and coordinate with Payroll and Accounting.
Support cost / benefit analysis to align technology solutions to business strategy.
Support deployment activities, managing implementation issues to resolution.
Support LIMS usage for Chemistry, Stability, Microbiology and Method Validation Labs.
Support other HR systems with troubleshooting, reporting and maintenance as needed.
Support the evaluation and implementation of new automation technologies.
Support the UGS BT Site Leads in the on-going management of the business systems portfolio.

Take

Take a broad perspective to identify innovative solutions.
Take a new perspective using existing solutions.
Take ownership of all outages until service is recovered.

Track

Track and communicate with stakeholders the status of technology-related projects.
Track quality assurance metrics, like defect densities and open defect counts.

Translate

Translate business requirements back to the product owner as required.

Troubleshoot

Troubleshoot and problem-solve automation issues directly or by engaging vendor support.
Troubleshoot and provide resolution to production issues.

Understand

Understand and work across teams on all downstream provisioning requirements for the domain.
Understand enterprise cost structure and components that influence profit / loss.
Understand interface requirements to compliantly document laboratory data from instruments into LIMS.
Understand stakeholder needs to help envision and create a solution to solve a problem.

Verify

Verify, update and review static data (specifications, methods, etc.) in LIMS.

Work with

Work collaboratively with internal and external stakeholders.
Work effectively with continuous change and meet deadlines.
Work on client specific ad hoc analysis requests.
Work well independently and as part of a project team.
Work with implementation partners and consultants to keep projects moving forward.
Work with lines of business to define required updates to the enterprise metadata platform.
Work with Salesforce Premier Support and Admin Assist to implement hot fixes when they arise.
Work with stakeholders to support needs analysis and testing of new technologies and integrations.
Work with the DevOps team to ensure that the corporate network follows Security best practices.

Write

Write and execute test cases to ensure the team is deploying quality working solutions.
Write and execute test scenarios.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Technology Analyst:

Most In-demand Soft Skills

The following list describes the most required soft skills of a Technology Analyst:

Written and oral communication skills
Analytical ability
Problem-solving attitude
Attention to detail
Collaborative
Interpersonal skills
Organizational capacity
Work independently with little direction
Detail-oriented
Critical thinker
Influence
Leadership
Multi-task
Self-motivated
Creative
Self-starter