Main Responsibilities and Required Skills for Technical Support
A Technical Support is a person who provides help to customers regarding their computer, phone or other electronic devices. He/she provides solutions to customer issues, answers questions, and troubleshoots technical problems. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for account administrators.
Get market insights and compare skills for other jobs here.
Main Responsibilities of Technical Support
The following list describes the typical responsibilities of a Technical Support:
Adhere to
Adhere to safety regulations and maintains efficient working environment.
Adhere to all community policies and procedures.
Adhere to dress / appearance code.
Administer
Administer expense system (Concur / Netsuite).
Administer rollforward and maintenance of audit online files.
Answer
Answer general customer inquiries as needed – in person and over the phone.
Answer incoming calls, scheduling & confirming appointments.
Answer phones and emails, distribute and mail out packages.
Answer phones and greet visitors.
Answer telephones and transfer to appropriate staff member.
Arrange
Arrange and book external meeting rooms as required.
Arrange catering services.
Assign
Assign, co-ordinate and review projects and programs.
Assign duties and schedule work flow.
Assist / Assist with
Assist all employee's inquiries.
Assist and support box office staff in any of their job functions, as needed.
Assist and support with vendor day program and reports on key deliverables.
Assist CEO with announcements to all staff both in writing and in person.
Assist clients with billing and payments.
Assist in monthly, quarterly and yearly closings.
Assist in opening and closing of shifts.
Assist in preparation of construction updates and agreements.
Assist in the operation of all departments.
Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
Assist managers with writing up and updating our policies and procedures.
Assist new employees in submission of required documents.
Assist Operations with office moves, adds, or changes.
Assist staff with administrative or technical problems.
Assist the Operations teams in the creation, maintenance and execution of model office test plans.
Assist the Property Accountant as needed.
Assist with accounts payable / accounts receivable activities.
Assist with company facilities projects (such as office refurb and moves).
Assist with converting all bookkeeping processes and document controls to electronic filing.
Assist with scheduling, correspondence and recruitment.
Assist with special project coordination at the discretion of the Director or OM.
Assist with submission of school district and EI agency contracts.
Attend
Attend educational conferences.
Attend medical home meetings.
Attend work on time as scheduled.
Attend the monthly district meetings.
Balance
Balance and reconcile all seller cash drawers.
Balance nightly deposits and complete credit card processing.
Collaborate
Collaborate with internal and external stakeholders in order to deliver on business objectives.
Collaborate with counterparts in other markets to learn and utilize best operational practices.
Communicate
Communicate these to and ensure staff understand the importance of a well-maintained office.
Communicate with building janitorial crew.
Complete
Complete all training as directed by management.
Complete and document HR compliance.
Complete and submit all payroll and HR related documents in a timely manner.
Complete bi-monthly bank and credit card reconciliations.
Complete operational requirements by scheduling and assigning employees.
Complete other program reports as needed.
Complete reporting for PCMH transition.
Complete special projects and other duties as assigned.
Coordinate
Coordinate and manages facility, security, logistics, and vendors.
Coordinate and prioritize client presentation materials and meet deadlines.
Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
Coordinate cleaning and upkeep of facility.
Coordinate domestic and international travel, including flights, hotels and car rentals.
Coordinate monthly team meetings and quartery reviews with staff.
Coordinate office lunch, snack, and coffee programs.
Coordinate office meetings, teleconferences and video conferences.
Coordinate online, in-person events and meetings.
Coordinate orientation process for all new employees.
Coordinate'S arrivals, departures and billing requirements with Sales and Catering Department.
Coordinate the work of support staff.
Coordinate with cleaner for office maintenance.
Coordinate with IT department on all office and studio equipment.
Create
Create and files termed associate folders.
Create and maintains filing systems.
Create invoices form packing listssend approved invoices to customers.
Create new digital and paper files for new projects.
Create sales orders from customers purchase orders for job tracking purposes.
Create social media content and maintain monthly content calendar.
Develop
Develop and execute annual office business plan.
Develop and maintain a great atmosphere and strong organization.
Develop and manage execution of an action plan based on reports' analysis.
Develop and track budgets.
Develop a structure for increasing prayer participation in our partner churches and donors.
Develop rapport and coordinate with Live Nation team in NYC for joint office events, socials etc..
Develop recommendations to president in order to improve HR processes.
Develop / refresh processes and procedures.
Develop travel itineraries for the therapist's travels for meetings and conferences.
Develop / updates job routines for receptionists / administrative staff and / or bookkeeper.
Ensure
Ensure all invoices in the weekly accounting package are accurate and balanced for submission.
Ensure application of credit policies, controls and handling of financial transactions.
Ensure a safe and secure work environment is established and maintained.
Ensure Christmas Kettles and Christmas supplies are organized in the attic.
Ensure company policies & procedures are being followed.
Ensure completion / creation of digital checklists.
Ensure compliance with labor and HR regulations.
Ensure compliance with record keeping and policy adherence.
Ensure corporate standards and internal company processes and systems are leveraged.
Ensure correct billing for outpatient and inpatient charges for providers.
Ensure duty is to the owners when conducting business.
Ensure each patient is getting the unique care that they need, and we know we can deliver.
Ensure First Aid / Fire prevention requirement is met and administered.
Ensure follow-up notes, and diagnostic reports are sent in a timely manner.
Ensure good relationships are maintained with all clients, investors, staff, suppliers & contractors.
Ensure inventory of programs items.
Ensure KPIs are being reached.
Ensure providers submit reports on time.
Ensure staffing is appropriate for day to day operations.
Ensure teams receive relevant and timely pre-shift in order to be successful during their shift.
Ensure that all office equipment is functioning and if not initiates a corrective action.
Ensure that invoices are paid on time.
Ensure that marketing events are effective - internal and external.
Ensure that the front desk staff is trained and knowledgeable in these areas.
Ensure that venue staff follows Clubs & Theaters cash handling policies & procedures.
Ensure timely and accurate customer service.
Ensure WCB Claims are properly documented and forwarded to WCB in cooperation with HR Advisor.
Execute
Execute new leases and assist with move-ins.
Execute patient consults to ensure patients understand Doctor prescribed treatment plans.
Execute the 1st level maintenance of printers (toner changing, etc.).
Greet
Greet and check patients in and out for and after treatment.
Greet guests and maintain visitor logs at front entrance.
Handle
Handle all complaints by the public, legal actions from RECO and TREB.
Handle all HR employee issues as needed.
Handle all telephone calls.
Handle confidential information.
Handle facilities related issues.
Handle incoming / outcoming mail, important documents that need shipping.
Handle all incoming calls and responds to daily inquiries.
Handle follow-up as appropriate.
Help
Help families heal while sharing your passion for the outdoors.
Help to build and implement efficient routines and procedures to maintain the office and equipment.
Lead
Lead administrator and program support for internal communications platform.
Lead internal communication including staff meetings.
Lead monthly doctor meetings to maintain the organization's communications and address any concerns.
Lead overall office administration.
Lead the office by guiding them to success through focused support and coaching.
Liaise
Liaise with contractors and suppliers; and assist senior management with expenses claim forms.
Liaise with ELT and clients / business guests to Wimbledon Office.
Liaise with facility management vendors, including cleaning, catering and security services.
Maintain
Maintain accounting records.
Maintain a clean and organized environment.
Maintain all clinical forms in appropriate charts.
Maintain all forms of correspondence as appropriate.
Maintain and administrate a log of operational licenses, contracts, and insurances.
Maintain and control inventory items.
Maintain and manages all filing and organizational systems for the practice.
Maintain and order all office / IT equipment.
Maintain and oversee office staff.
Maintain a neat and professional appearance.
Maintain a neat, clean and well-groomed appearance.
Maintain an organized electronic filing system.
Maintain box office physical operation and staff morale on show days and non-show days.
Maintain breakroom / kitchen cleanliness through the day and coordinate Friday fridge cleanouts.
Maintain Company cars such as maintenance, driver log and registration.
Maintain composure and professionalism.
Maintain confidentiality of all proprietary and / or confidential information.
Maintain current files and databases and personnel files to ensure legal compliance.
Maintain database of participants.
Maintain department operating procedures.
Maintain electronic and hardcopy files (requires back-up and security.
Maintain internal record-keeping system.
Maintain inventories of office supplies and kitchen supplies.
Maintain inventory for kitchen, supply cabinets, and print areas.
Maintain office filing system and oversee proper maintenance of off-site storage.
Maintain office records, files, student.
Maintain / Oversee / Update the HRIS and HR database.
Maintain patient account authorization files.
Maintain Policies and Procedures documentation and tracking.
Maintain positive relationships with customers.
Maintain Quickbooks database and enter data and run reports as needed.
Maintain records, documentation, and files, particularly more complex or sensitive files.
Maintain specialized databases.
Maintain staff records for vacation, sick time, overtime, leaves, etc..
Maintain staff timesheets, professional leave forms and payroll records.
Maintain strict confidentiality in regards to patient account status.
Maintain the office condition and arrange necessary repairs.
Maintain + update vendor catalogue.
Maintain work schedules and calendars of executive management.
Make necessary recommendations and adjustments to current work methods and systems.
Make notes in the resident file under Collections Tab to track progress.
Make sure we are always stocked up on healthy snacks.
Manage all aspects of franchise accounting and reporting.
Manage all mail, couriers, and shipping for the office.
Manage allocated budget for given financial year.
Manage all operational logistics and solve all day-to-day issues.
Manage and coordinate business administration policies and programs for a division or department.
Manage and create content for marketing campaigns (Newsletters, etc.).
Manage and maintain activities accounts, reconcile bank statements.
Manage and maintain office supplies - place orders as needed.
Manage bookings of the conference room and / or photoshoot studio.
Manage checkbook and month-end process, maintain proper credit and cash bank procedures.
Manage conference room scheduling as needed.
Manage CRM database (Constant Contact and Follow Up Boss).
Manage Employee Beverage Purchase program.
Manage employee time submission.
Manage fleet vehicles and signage.
Manage guests and residents in-office.
Manage health insurance accounts.
Manage incoming invoices & payments to suppliers.
Manage internal staff relations.
Manage inventory of supplies including kitchen and sundries.
Manage listing / property websites.
Manage local vendor accounts.
Manage logistics of office reorgs / moves.
Manage office calendar and appointments.
Manage office equipment, office supplies needs, catering and event needs.
Manage office G& A budget, ensure accurate and timely reporting.
Manage office setup process, sourcing quotations from vendors and suppliers.
Manage patient's accounts.
Manage phone calls and correspondence (e-mail, letters, packages etc.).
Manage post-renovation team member return to office experience.
Manage practice supplies and equipment, proactively monitoring stock of supplies.
Manage practitioners and staff needs.
Manages and assists designated office team members with appropriate payment and insurance processes.
Manage secret clearances for employees.
Manages Medicare ADRs and appeals per established procedure.
Manages patient waitlist to improve schedule optimization.
Manage staffing contracts, extensions, expense reimbursements, and payroll deduction forms.
Manages the internal and external scheduling of all Center facility spaces.
Manage the Child Nutrition Program according to regulations and school policy.
Manage the day-to-day operations of the office.
Manage the holiday schedule.
Manage the Performance Evaluation (PMP).
Manage the reception area and staff to ensure effective communication both internally and externally.
Manage vendor purchase orders, invoices, and payments.
Monitor
Monitor compliance to corporate policies and procedures.
Monitor day-to-day office procedures and resolve any issues that may arise.
Monitor guest interaction scenarios.
Monitor office supplies inventory, review and approve orders.
Monitor monthly performance of community in relation to budget and intervenes as needed.
Monitor staff performance through coaching, praises and recognizes effective performance or.
Monitor staff vacation and sick days.
Monitor stock and order office supplies.
Order
Order and monitor office supplies and kitchen inventory.
Order office supplies and maintain inventory.
Order office supplies, food, and lunch as appropriate.
Organise
Organise and schedule office meetings.
Organize and file Workers Compensation paperwork and folders.
Oversee
Oversee accounting functions.
Oversee all office facilities functions.
Oversee and provide input on projects affecting office services team.
Oversee billing, calculation of any discounts and other special accounts.
Oversee call back system including overdue reminder calls.
Oversee daily office functions, as well as provide administrative support to the Operations Director.
Oversee general office activities that facilitate the smooth running of our business.
Oversee our administrative operations.
Oversee real estate licensing compliance under the direction of the Broker (s) of Record.
Oversee renewing contracts.
Oversee all construction projects on the exterior and interior of the facility buildings.
Oversee scheduling of MOAs and physicians on a daily, weekly, or monthly basis.
Oversee concert band rooms, arrival, assign concert view rooms.
Oversee office work load and distribution.
Oversee the administrative functions of our agency in Las Cruces.
Oversee the day to day of the office.
Oversee the volunteer background check process.
Oversee timekeeping procedures with the office staff and production personnel.
Oversight of the daily check depositing.
Participate in
Participate in all manager and one-on-one meetings and take notes.
Participate in all on-site venue meetings & speak on all relevant department information.
Participate in special projects as directed by the CFO.
Participate in the recruitment, interview, and hiring process.
Perform
Perform clerical duties such as filing, photocopying, transcribing and emails for Designer / Owner.
Perform data entry and filling duties as needed, manage the filing systems in the office.
Perform other administrative support duties as assigned by Director and Assistant Director.
Perform other related duties as required.
Perform payroll duties necessary for the calculation of accurate wages and salaries of all staff.
Perform recruitment and retention activities.
Perform related duties, as requested.
Plan
Plan and coordinate team building activities.
Plan and execute company meetings, lunch and learns, activities, events and more.
Plan appointments and events.
Plan COVID-safe activities, like team-building events, celebrations and conferences.
Plan in-house or off-site activities, like company events, celebrations and conferences.
Plan in-house or offsite activities, like parties, celebrations and conferences.
Plan, organize and implement events, such as meetings, business luncheons, or client dinners.
Plan team events such as holiday parties, team building exercises and employee happy hours.
Plan the department's workload and flow.
Prepare
Prepare and deliver annual performance reviews and KPI's.
Prepare and deliver monthly reports.
Prepare and make bank deposits.
Prepare and submit all tax remittances.
Prepare and submit necessary construction forms.
Prepare annual 1099 filings.
Prepare communications, such as memos, emails, invoices, reports and other correspondence.
Prepare expense reports, when required.
Prepare meeting rooms for trainings, meetings, etc..
Prepare new patient charts neatly and accurately.
Prepares new employee files.
Prepares reports by collecting and analyzing information.
Prepare weekly payroll documents.
Prepare yearly finance budget for office expenses.
Process
Process Accounts Payable invoices daily.
Process all insurance claims and liability insurance.
Process and monitor financial and accounting transactions.
Process payroll for all staff.
Process incoming and outgoing mail.
Process invoices and T& E expense claims.
Process Medicaid pending conversions as needed or on a weekly basis.
Process membership applications.
Produce weekly forecast reports for hotel management and corporate staff.
Provide
Provide back-up coverage for other administrative assistants.
Provide clear reporting on the status of Model office.
Provide coverage for other areas as directed / needed.
Provide customer experience, both internally and externally.
Provide daily updates to owner.
Provide departmental expenses and accruals to accounting.
Provide excellent onboarding, training, and team building.
Provide general support to visitors who come into the office.
Provide historical reference by developing and utilizing filing and retrieval systems.
Provide informative material for patients.
Provide other duties as requested and required.
Provide superior customer service with excellent phone, electronic, and in-person professionalism.
Provide support for learning database entries and course enrollments.
Provide support in gathering documentation for annual audit.
Provide training to employees and supervisory staff as necessary, as directed.
Receive
Receive and coordinate vendor bills from department heads.
Receive and distribute daily mail / deliveries.
Receive and sort incoming mail and deliveries and manage outgoing mail.
Receive and sort incoming mail and deliveries, and manage outgoing mail.
Receive invoices and review for accuracy.
Receive, sort, and determine appropriate disposition of incoming mail for the Community Manager.
Resolve
Resolve customer complaints according to established guidelines.
Resolve problems related to utilization of facilities, equipment, supplies and staff.
Respond to
Respond to and triage requests in an accurate and timely manner.
Respond to donor and client and general public inquiries by phone and in-person.
Respond to all work order tickets submitted.
Respond to inquiries concerning hotel policies and service.
Review
Review accounts receivable to confirm proper and timely process.
Review all incoming reservations and pre-registers / pre-blocks into.
Review and approve payroll (accuracy, control overtime) for office.
Review and record Credit Card and Bank transactions, process Expense reports.
Review Financial Statements for errors.
Review office procedures regularly to identify areas of concern.
Review policies and practices to maintain compliance.
Review printed bills and submit any changes or corrections in a timely manner.Run and organize all aspects of a small office.
Schedule
Schedule and coordinate details for events like customer visits or social events.
Schedule appointments and maintain calendar.
Schedule appointments and record customer profile on a computer software.
Schedule meetings and activities for the school and outside groups.
Screen and direct calls and emails.
Secures sober home services as needed in the Dual Diagnosis Partial Program.
Seizes opportunities to produce results without direct supervision.Set up
Set up financial arrangements.
Set up personnel files and run inductions for new staff.
Set up the marketing team's quarterly OKRs with the C-level management.
Support
Support and mentor salespeople to assist them in attaining annual targets.
Support budgeting and bookkeeping procedures.
Support Business Development initiatives as well as Connect (CRM) entries of sales.
Support cash flow forecasting and analysis.
Support employee, candidate and guest experience.
Support HR to maintain office policies and handle Team Member queries.
Support management team as needed.
Support onboarding and offboarding processes for new and exiting employees.
Support our overall strategy of Find – Fund – Finish.
Support Purchase Requests & NDA filing.
Support staff on other administrative and clerical tasks when required.
Track
Track all expenses, allocate to appropriate grant, complete expense reports.
Track and maintain vendor and supplier contracts.
Track Payroll by project / department / etc..
Troubleshoot
Troubleshoot any issues with the technology for the biweekly prayer call.
Troubleshoot customer service issues, questions and concerns in a timely manner.
Work / work with
Work closely with business leaders to support daily business functions.
Work closely with department managers and branch manager to achieve budgetary objectives.
Work closely with suppliers to request information and follow-up on client proposals.
Work directly with CEO and President to manage and execute on small projects.
Work in accordance with ULS policies and procedures.
Work in conjunction with IT, Real Estate and management on all moves.
Work "product or service” is free of errors and exceeds customer expectations.
Work with client departments to determine facility, equipment and logistical needs.
Work with HR to tracking inventory of computer equipment for employees.
Work with Marketing on the coordination of events, press releases, and JLL publications.
Write copy for website, feature sheets and social media post.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Technical Support:
Customer Service
Linux
Technical Support
Troubleshooting
SQL
HTML
Javascript
Windows
Java
Networking
Python
Active Directory
Oracle
CSS
TCP/IP
DNS
Excel
XML
Unix
AWS
Customer Support
Salesforce
Mysql
Firewalls
Jira
Databases
Zendesk
Soap
Computer
IOS
PHP
CCNA
DHCP
Bash
Android
Vmware
Azure
MCSE
Most In-demand Soft Skills
The following list describes the most required soft skills of a Technical Support:
Written and oral communication skills
Problem-solving attitude
Interpersonal skills
Analytical ability
Organizational capacity
Attention to detail
Multi-task
Team player
Bilingualism
Time-management
Troubleshooting skills
Flexible
Self-motivated
Work independently with little direction
Self-starter
Organized
Leadership
Priority management
Problem management
Collaborative
Creative
Detail-oriented
Presentation
Listening
Self-learner
Commitment
Patience
Communications
Motivated self-starter
Positive attitude
