Main Responsibilities and Required Skills for Stock Associate
A Stock Associate is a professional who assists with stock organization and store inventory. They ensure stock levels are maintained, perform inventory counts and resolve inventory discrepancies. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Stock Associates.
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Main Responsibilities of Stock Associate
The following list describes the typical responsibilities of a Stock Associate:
Abide by
Abide by Asset Protection and safety messages in daily operations.
Abide by all health and safety programs and regulations.
Accept
Accept accountability to follow all safety and security procedures for self and others.
Achieve
Achieve Enterprise Selling targets by adhering to Standard Operating Procedures.
Achieve or exceed personal sales targets that may vary depending on seasonality.
Achieve sales goals as supplied by management.
Adhere to
Adhere to all operational, merchandise, and loss prevention standards.
Advise
Advise management of any unusual internal or external activity.
Answer
Answer questions and provides friendly advice and services to customers.
Assist
Assist customers in creating registries, as needed.
Assist customers utilizing World Market service standards as well as representing World Market brand.
Assist in creating visual displays in the store, ability to move and assemble furniture.
Assist in Inventory accuracy and provide support to Shipping Reconciler.
Assist in the maintenance of all inventory in the stockroom and on the selling floor.
Assist managers and associates in preventing theft and maintaining proper inventory.
Assist the Visual Display staff with floor moves, movement of merchandise and accessories.
Assist with preparation for inventory.
Assume
Assume and completes other duties as assigned by store management.
Attend
Attend and participate in all store meetings and events.
Balance
Balance team and individual responsibilities.
Build
Build and maintain relationships with store team, peers, and relevant partners.
Build and maintain repeat clientele.
Build department sales by making product recommendations, answering questions and assisting guests.
Build strong working relationships with guests, vendors and associates.
Check
Check in, audit and sensor merchandise per policy.
Clean
Clean and maintain merchandise.
Clean department including floors, shelving and coolers.
Communicate
Communicate clearly and open to new ideas.
Communicate clearly and with purpose.
Communicate safety concerns to store leadership.
Communicate stock replenishment needs to Store Manager.
Compare
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Complete
Complete all price changes and tag maintenance.
Complete markdown process accurately and in a timely manner according to company standards.
Complete POS transactions and paperwork according to functions procedure as required.
Complete sales transactions on register to assist customers as needed.
Contact
Contact customers to notify them of the receipt of their orders.
Contribute to
Contribute to building a positive team spirit.
Contribute to the visual marketing of products.
Create
Create a positive first impression by adhering to the dress code.
Discover
Discover what it's like to work for a fast-paced, creative and inclusive company.
Distribute
Distribute inventory to correct locations.
Drive
Drive our Net Promoter Score (NPS).
Drive seasonal window and in store flips.
Engage
Engage in, maintain and support safety standards on sales floor and in the stockroom.
Ensure
Ensure Accountability & Execution.
Ensure all items are well stocked and represented on the selling floor.
Ensure all items intended for purchase are identified and properly scanned.
Ensure all merchandise is appropriately sorted and tagged.
Ensure all shipment paperwork is filed correctly.
Ensure compliance and consistent execution of company policies and procedures.
Ensure merchandise is the sales floor ready according to visual guidelines.
Ensure proper organization and accessibility of merchandise broken down by style, colour, and size.
Ensure shipping, receiving, piece picking, placing and packaging using a forklift.
Ensure that merchandise is properly ticketed and attractively displayed.
Ensure that the order is paid completely before delivering it to the customer.
Ensure the accuracy of the inventory.
Ensure the merchandise received matches the quantity ordered.
Ensure the organization and maintenance of the warehouse.
Ensure the product is being restocked in a timely manner.
Ensure the proper handling of all store inventories, merchandise, received or transferred.
Ensure the stores backroom door is closed at all times to protect the assets of the company.
Ensure the stores Library is organized and should include window and trip-tik signage.
Ensure trash is discarded, tools and equipment are stored neatly and properly at all times.
Escalate
Escalate customer issues to senior team members.
Escort
Escort customers to appropriate merchandise.
Execute
Execute efficient and effective shipment processing by following processing and placement guidelines.
Execute the appropriate selling behaviors consistently.
Execute transfers, RTVs, damages and customer charge sends.
Expedite
Expedite merchandise transfers, customer sends, and RTV's with urgency.
Explain
Explain basic features of merchandise to customers.
Exude
Exude a friendly and positive demeanor at all times.
Follow
Follow and adheres to all safety rules including the handling of hazardous materials.
Follow company safety policies and procedures.
Guidance
Guidance provided to our customers for their safety and yours.
Handle
Handle all customer interactions and potential issues returns courteously and professionally.
Handle dangerous goods and hazardous products according to established procedures.
Help
Help in product assembly and shipping.
Impact
Impact the sales results of assigned merchandise area.
Initiate
Initiate and participate in store recovery as needed throughout the day.
Inspect
Inspect shipments for damages or defects and records discrepancies or damages.
Keep
Keep selling floor and merchandise neat, organized and stocked.
Keep up to date with in-store promotions, in-store deals and product locations.
Keep work area clean, neat and well stocked with supplies.
Keep the workplace clean and safe, everywhere in the store.
Learn
Learn our systems and gadgets and use them effectively.
Learn about new products on a regular basis.
Learn from mistakes and embraces change.
Leverage
Leverage PK (product knowledge) as a differentiating factor in the service experience.
Locate
Locate products in the warehouse.
Maintain
Maintain an awareness of current product in all departments.
Maintain a neat, organized and well-stocked merchandise area.
Maintain a professional appearance and adheres to the Company's dress code at all times.
Maintain awareness of any shrinkage situations and notifies store management of each situation.
Maintain cleanliness and organization of back room, including damaged product area.
Maintain cleanliness of displays, cases, shelves and aisles.
Maintain clutter free, clear egress to emergency exits.
Maintain housekeeping and organizational standards in the stockroom as needed.
Maintain lighting in the store.
Maintain merchandise displays.
Maintain presentation standards.
Maintain professional appearance that reflects the brand image.
Maintain proper presentation of merchandise.
Maintain proper presentation of merchandise in accordance to corporate directives.
Maintain the proper display of goods in the store, ensuring they comply with brand standards.
Maintain the stockroom and sales floor organization and standards.
Make
Make our customers feel welcome.
Maximize
Maximize sales by providing an exceptional client experience to customers consistently.
Maximize sales through assisting customers in the selection and purchase of merchandise.
Operate
Operate cardboard baler and make bales as required.
Operate and understand the functions of the PDT.
Operate phone, answering calls with an appropriate greeting, transferring and placing calls on hold.
Organize
Organize orders when they arrive.
Organize and straighten merchandise areas on the sales floor.
Participate
Participate and execute all requirements in the inventory process.
Participate in inventories.
Participate in ongoing training regarding technology upgrades and new systems.
Participate in stock organization.
Participate in stock room set-up and organization.
Participate in store inventory.
Participate in the execution of the store window displays.
Participate in the regular maintenance of the store.
Perform
Perform additional functions that may be assigned at the discretion of management.
Perform daily replenishment duties by pulling products from top stock windows and / or stockroom.
Perform duties associated with receiving and processing the truck.
Perform inventory counts upon corporate office direction.
Perform other duties as assigned by the Store Manager and Assistant Manager.
Perform tasks while supporting in-store service experience.
Prepare
Prepare merchandise for filing, sorts and fills merchandise carts for the retail floor.
Prepare merchandise to go out onto the sales floor, including display shoes.
Prepare out-going transfer items at the end of the season.
Process
Process all receipts and transfers accurately.
Process all store shipments and recalls.
Process customer transactions through the register and customer service desk.
Process freight by verifying units received and unpacking and processing merchandise.
Process merchandise by scanning items to verify receipt.
Promote
Promote credit and loyalty programs during customer interactions.
Provide
Provide and accept ongoing recognition and constructive feedback.
Provide carry-out assistance for Ballard Designs customers.
Provide excellent customer service.
Provide excellent customer service and ensure customer service standards are exceeded.
Provide excellent customer service to all customers entering the store.
Provide prompt and efficient responses to Customers at all times.
Provide the highest level of customer service by promoting our total customer service program.
Pull
Pull and stock merchandise from back room and overheads.
Receive
Receive and unloads store merchandise from third party vendors.
Recommend
Recommend and execute merchandising adjustments in compliance with AEO visual standards.
Reconcile
Reconcile inventory differences.
Reconnect
Reconnect and follow up with customers.
Record
Record all transactions on register.
Remain
Remain Product "expert” through ongoing product knowledge training.
Repair
Repair broken packages as needed.
Replenish
Replenish merchandise from the stock room to the selling floor.
Replenish stock on the sales floor as needed.
Represent
Represent a positive attitude toward the merchandise and the company.
Represent the brand by adhering to ANN INC.'s dress code guidelines.
Resolve
Resolve customer issues and escalates issues as necessary to ensure customer satisfaction.
Resolve inventory discrepancies.
Resolve customer issues and escalates issues as necessary to ensure customer satisfaction.
Respond to
Respond to Customer Service calls immediately.
Respond to various straightforward customer requests.
Respond to customers in the moment and partner them with Sales Associates as needed.
Respond to customers in the moment and partner them with Stylists as needed.
Secure
Secure the merchandise so that they can be handled safely in the distribution center.
Select
Select, scan, box, and ship merchandise to the customer.
Share
Share feedback, insights and ideas with the management team.
Ship
Ship returns and complete proper paperwork.
Stand
Stand and walk for extended periods of time.
Stock
Stock shelves with new or transferred merchandise.
Stock shelves and merchandise display areas using modules and planograms as guidelines.
Support
Support and adhere to all company policies and procedures.
Support an engaged customer experience by maintaining an organized and efficient stockroom.
Support delivering sales plan through effective and efficient merchandise management.
Support in the upkeeping overall physical store maintenance and standards.
Support Sales Associates by assisting on the selling floor and in the fitting room.
Support sales floor, fitting room, cash wrap, back of house, as required.
Support store operations by accurately and efficiently completing POS transactions.
Support Stylists to exceed customer expectations.
Take
Take responsibility for own actions and results.
Think
Think creatively and is open to new ideas and innovation.
Track
Track and communicate units per hour productivity to store leadership.
Treat
Treat all Customers and Associates with respect and courtesy.
Understand
Understand and adhere to all company policy and procedures.
Use
Use of the ladder to access upper level heights of the backroom.
Verify
Verify product type, quality, and quantity against invoices to ensure accurate receipt of product.
Verify computations against physical count of stock.
Wash
Wash the exterior display cases every two weeks and the interior display cases once a month.
Work
Work effectively with peers and supervisors to accomplish tasks.
Work with sales associates.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Stock Associate:
Retail
Cash Registers
Stockroom
Brand Standards
Bend
Reach
Customer Focus
Lift
Handling Guidelines
Merchandise Receiving
Stretch
Lift Up To 50 Pounds
Staff Development
Store Functionality
Bending
Stooping
Food Services
Grocery
Most In-demand Soft Skills
The following list describes the most required soft skills of a Stock Associate:
Written and oral communication skills
Attention to detail
Time-management
Detail oriented results-oriented
Organizational capacity
Achievement of results
Motivation
Team player
Interpersonal skills
Organized
