Main Responsibilities and Required Skills for Service Manager

A service manager is responsible for coordinating, analyzing and improving customer service functions. They Work closely with management, customers, outside vendors and sales team to meet service requirements. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Service Managers.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Service Manager

The following list describes the typical responsibilities of a Service Manager:

Achieve

Achieve the operational targets and budget of the Installation and Service Departments.

Adhere to

Adhere to and enforce all company policies, procedures, standards and practices.

Administer

Administer and implement corporate policies and objectives.

Advise

Advise clients of potential consequences if repairs are not made.
Advise customers on products and strategies that meet their financial objectives.

Analyze

Analyze financial planning and risk management.
Analyze service operations to identify potential customers / markets.
Analyze statistics and compile accurate reports.
Analyze the defective parts and make the diagnosis.

Anticipate

Anticipate and respond to changing market conditions.
Anticipate potential for emergency situations and plan accordingly.

Arrange

Arrange and attend regular customer meetings to review the cases raised.

Assist in / Assist with

Assist Finance department with accounts receivable.
Assist HR in recruiting and onboarding efforts for GSRs.
Assist in developing and maintaining workout programs.
Assist in monitoring, ordering and ensuring proper stock of service repair materials.
Assist in overseeing the Savannah service operation (visit approx. (.
Assist in procuring training for Service Desk team members as needed.
Assist in the day-to-day leadership and management of a casual-fine dining restaurant.
Assist in the development of divisional business plans.
Assist manager in scheduling and managing employees.
Assist more senior colleagues and deputise in their absence.
Assist other department managers by providing regular reports and updates.
Assist Store Manager with effective scheduling and managing Paid Time Off (PTO).
Assist Technicians with Parts Ordering, working closely with the Warehouse Personnel.
Assist the Head Of Customer Service by providing regular reports and updates.
Assist with implementing service requests to be completed within 24 hours when possible.
Assist with or performs administrative tasks.
Assist with risk management and compliance programs and activities for their assigned group.

Attend

Attend regular dealership meetings run by the General Manager.
Attend required manager meetings.

Build

Build and deploy computers for instruments and set up on the Network.
Build a network with the international technical managers.
Build shop reputation to maintain and grow customer base.
Build partnerships with the sales team to attract new customers while retaining existing accounts.
Build strong relationships with clients that carries all the way through event execution.

Check

Check on the progress of repair throughout the day.

Coach

Coach and assist staff with complex client concerns and questions.

Collaborate with

Collaborate with store leadership to establish clear company vision and ensure staff engagement.
Collaborate with chef to develop menus that are perfect for each event.
Collaborate with engineering and development teams to automate Service Management practices.
Collaborate with service technicians to address customer issues.

Collect

Collect accounts receivable for service work.

Communicate

Communicate goals for all defined measures within Service and ensure their implementation.
Communicate hotel's unique design elements for effective storytelling.
Communicate safety and mechanical issues to the store manager to relate to the customer.
Communicate technical aspects of all repair jobs to company customers.
Communicate with employees to keep them informed of restaurant, regional, and corporate procedures.

Compile

Compile and provide territory reporting to Director.
Compile data for the property owner's records.

Complete

Complete Accident Investigation forms and implement corrective actions or strategies as required.
Complete all training and manual reviews as required.
Complete and monitors employee schedules.
Complete inventory reconciliations within the required agreement guidelines.
Complete quarterly health and safety inspections and required follow-up.
Complete regular operational food service audits in unit.
Complete service requests and preventive maintenance.

Conduct

Conduct annual performance evaluations one to one with subordinates.
Conduct meetings monthly.
Conduct periodic audits to ensure your compliance to standards and service level.
Conduct periodic spot checks of completed jobs for quality and accuracy.
Conduct regular meetings with department staff to review goals, suggestions and / or concerns.
Conduct team meetings on a regular basis to discuss project issues and status.

Contribute to

Contribute to standards around which others will operate.
Contribute to team initiatives around audit and risk management.
Contribute to the completion of specific project milestones.. - >.

Control

Control inventory, monitor revenues and modify procedures and prices.
Control the management of warranty costs.

Cooperate

Cooperate with team members to resolve problems and achieve goals.

Coordinate

Coordinate and lead daily huddles with service team members.
Coordinate and track field activity through the implementation of the work package.
Coordinate IT support tickets and occasional system updates.
Coordinate with vendors and contractors to complete work in a safe and timely manner.
Coordinate work of direct reports.

Create

Create additional incentive programs to incentive both customers and employees.
Create and maintain the on call schedule for clinical Supervisors.
Create an environment that is flexible and adaptable and be a champion of change.
Create an organization committed to integrity.
Create awesome experiences for our Business customers.
Create / improve upon effective customer service procedures, policies and standards.
Create organizational charts spearheading recruiting with People Dept for all Event staff.

Define

Define automation test strategies and frameworks.
Define requirements and resources needed to implement new ideas.

Deploy

Deploy annual business targets by dealer that aligns with TCI goals.

Design

Design optimal SAP configuration to maximize system performance and availability.

Develop

Develop a deep understanding of our customer personas.
Develop and implements a longer-term strategy and action plan to attract and retain customers.
Develop and implement service strategy to achieve customer loyalty.
Develop and maintain customer satisfaction.
Develop and monitors Key Performance Indicators (KPIs) for the department.
Develop and work towards strategic goals to constantly improve how we do business.
Develop, coach and motivate the service team towards achieving Region objectives.
Develop costs and proposals for any start-up / commissioning needs of a capital proposal.
Develop end-to-end project plans and ensure delivery of essential Success projects.
Develop end to end understanding of RPS service delivery model.
Develop, execute, and follow effective customer relations policies.
Develop measures to promote and measure adherence to guidelines amongst staff.
Develop metrics for measurement of system uptime & usage.
Develop professional relationships with and communicate effectively with co-workers and clients.
Develop realistic action plans while being sensitive to time constraints and resource availability.
Develop solutions that align to business requirements while meeting time and cost constraints.

Direct

Direct and participate in on-call responsibilities as needed.
Direct commission for individual sales and achievement.

Direct department activities and maintain highest quality service standards.

Direct and schedules the activities of all department employees.
Direct, supervise and manage drivers and assigned routes.

Dispatch

Dispatch service crew according to work orders or as required.

Document

Document meeting minutes and distribute to the appropriated interested parties.

Drive

Drive and determination to meet personal, department and company goals and objectives.
Drive closure of all customer issues working with internal & customer teams.
Drive cross BU support for key.
Drive Import Logistics optimization and cost reduction projects.
Drive major prioritization / allocation decisions which impact ability to deliver customer products.
Drive Problem Management efforts through GEPS organization.
Drive L&M growth through Technicians and Team Leads.
Drive the efficiency and effectiveness of the Service Management process.
Drive structured and best practice thinking to develop future innovative technology in manufacturing.
Drive to meet customer needs.

Educate

Educate users through training the trainer and in on-going navigation support.

Encourage

Encourage and empower staff participation in decision-making and innovation.

Enforce

Enforce safety requirements and federal, state and local regulations that may affect operations.

Engage

Engage in feedback surrounding department performance.

Ensure

Ensure all employees have the tools they need to perform their jobs.
Ensure all negative VoC is followed up.
Ensure all new providers / services are able to be operationally supported.
Ensure appropriate scheduling and maintenance of fleet.
Ensure a proper and timely follow-up to ensure resolution.
Ensure a smooth customer flow in frontline area and the execution of IKEA's returns policy.
Ensure compliance and is responsible to address variances and other budget concerns.
Ensure compliance with all governmental regulations.
Ensure compliance with Government regulations and Corporate Health and Safety policies.
Ensure compliance with Health and Safety and all other workplace regulations and policies.
Ensure compliance with local, state and federal regulations.
Ensure consistency of delivery systems across the territory.
Ensure contractual obligations are met for all customers within the region.
Ensure customer inventory sheet to be current and up to date par levels.
Ensure data integrity in the shop management online system.
Ensure disaster recovering and business continuity plans are implemented and maintained.
Ensure discipline, proper attire and etiquette in the staff under them.
Ensure equipment is properly maintained and maintenance is documented.
Ensure facility and lots meets cleanliness standards.
Ensure financial processes are followed at all times.
Ensure high quality of conduct and workmanship from Technicians and Apprentices.
Ensure open communication and problem resolution occur in a positive manner.
Ensure proper handling of equipment to minimize breakages and losses.
Ensure safety and quality standards are met at all times.
Ensure team members fully complete required Training prior to servicing Customers.
Ensure that all activities are in line with compliance and our Company's code of conduct.
Ensure that estimates are issued consistent with corporate policy.
Ensure that subordinate staff turnover is less than 10% annualized.
Ensure the Code of Conduct is understood and followed.
Ensure the energy saving achieved by No / Low cost initiatives or with investment renovation.
Ensure the technicians efficiency and productivity reaches standard levels.
Ensure vendors are well-managed, delivering services on time and within budget.
Ensure warranty claims are created, submitted and warranty payments received on a timely basis.
Ensure we are not "single-threaded” into our universities and colleges.
Ensure your sites have clean and organized shops that maximize efficiency.

Enter

Enter and locate information on computer.

Escalate

Escalate those finding to the management.

Evaluate

Evaluate staff attendance and performance.

Execute

Execute on securities pricing and capital calls.

Exercise

Exercise operational oversight within the department and make sound operational decisions.

Explain

Explain completed work and all charges to customers.

Facilitate

Facilitate communications between customer operational groups and Ciena to meet customers' needs.
Facilitate short and long term process implementation and enhancement cross-departmentally as needed.
Facilitate transfers of competitive stock from new customers.

Fill in

Fill in service and sales gaps as needed, i.e. open accounts and take loan applications.

Focus on

Focus on building trust and credibility with partners and stakeholders.
Focus on efficiently meeting the needs of our clients across various lines of business.

Follow up

Follow up with others to ensure that procedures and company standards have been met in full.
Follow up with parts department on part orders to ensure parts availability.
Follow us on social media to see first-hand what we are all about!.

Foster

Foster a culture of partnership and collaboration by supplying adequate training and cross training.
Foster partnerships, while cultivating a self-directed team.

Fulfill

Fulfill sales and service activities for the customer in accordance with approved procedures.

Gather

Gather feedback customers and share it back with the product team via established channels.

Give

Give people constructive, developmental feedback and advice.

Handle

Handle and resolve escalated customer complaints and other CSI issues.
Handle telephone inquiries regarding appointments and work in process.

Help

Help build and develop third-party installation partners.
Help support revenue growth and profitability improvements.

Hire

Hire, coach, mentor and develop a team.
Hire, train and lead a team of customer services professionals.

Hold

Hold team meetings to ensure consistent sharing of information and team building.

Identify

Identify and articulates the strategic goals and direction of the company, division, or group.
Identify and eliminates barriers to accuracy, productivity, and quality.
Identify opportunities and maximizes services revenues within customer base.
Identify all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.

Implement

Implement and facilitate workshop and training initiatives with reference to the services delivered.
Implement and help improve procedures for ongoing operation of onboarding listings.
Implement and help improve procedures for ongoing support to Partner.

Improve

Improve the client's experience.

Inform

Inform mechanics regarding new policies, policy changes, new procedures, and procedure changes.

Initiate

Initiate contact with clients and their advisors where appropriate.

Inspect

Inspect and manage the quality of the service repairs and installs.
Inspect furniture returns and exchanges.

Interact

Interact with end user or helpdesk personal to resolve issues.

Keep

Keep maintenance shop clean, orderly and safe (according to the established OSHA standards).
Keep MSDS sheets current and readily accessible.
Keep senior management informed of new developments, service issues, and new business opportunities.
Keep those ambitions in sights and imagine where JLL can take you....
Keep track of a crazy number of details without feeling like your head might explode.

Lead

Lead a growing team of Customer Service Executives / Team Leaders.
Lead and facilitate regular and ad hoc CAB meetings.
Lead and support the Security Supervisors and Security Guards to ensure exceptional service.
Lead client events to ensure personalized touch point opportunities.
Lead consulting assignments and feasibility studies of new products from start to end.
Lead impacts analysis study of our technical.
Lead review of lessons learned to foster a culture for continual improvement.
Lead and participates in team projects, keeping up to date on new initiatives and processes.
Lead by example and consistently displays excellent customer service.
Lead team to deliver revenue and profit monthly targets.
Lead with 100% integrity and foster an engaged and empowered culture every day.

Learn

Learn customer relations techniques through practice and observation.

Liaise with

Liaise with global teams and provide oversight support of Client Delivery teams.
Liaise with third parties to ensure a seamless member experience.

Listen

Listen actively to acquire information and understand the other s viewpoint.

Maintain

Maintain accurate records and document all customer service activities and discussions.
Maintain a clean and organized truck stock.
Maintain all reports as required by the dealership.
Maintain an adequate parts stock level and replenishes as needed.
Maintain and review service contract and warranty equipment profitability on a monthly basis.
Maintain a professional appearance and demeanor.
Maintain a safe and healthy work environment for employees and customers.
Maintain a valid driver's license.
Maintain Customer Master Database.
Maintain customers in Magento software for the website.
Maintain highest possible standards of workmanship.
Maintain meeting rooms and other customer facing areas in a tidy and professional state at all times.
Maintain monthly invoicing tracking for senior management and finance.
Maintain process and measurement.
Maintain Profitable Service and Parts Departments.
Maintain property operating budget, including creating PO and getting approval prior to purchases.
Maintain records of all Service employees' performance reviews.
Maintain reporting and tracking systems as required by management to track performance.
Maintain solid knowledge within subject matter specialties.
Maintain store displays and inventory levels.
Maintain the configuration of instruments currently in development or on-market.
Maintain training records.
Maintain warranty policies and procedures.

Make

Make staffing decisions appropriate for the project.
Make sure that common areas are safe, in repair and clean.
Make your mark in the fight against cancer.

Manage

Manage accounts and organize all files electronically and physically.
Manage all web order fulfillment processes and troubleshoot / resolve shipping issues as they occur.
Manage and achieve Food Lion service standards as delegated by the Customer Service Manager.
Manage and develop the customer service database with call, order, and / or issue details.
Manage and grow a team of customer care representatives to motivate and educate them.
Manage and monitor service delivery against Service Level Agreements (SLAs).
Manage a team of 15 Customer Service Advisors.
Manage branch personnel performance, safety, training and customer service.
Manage client service schedules to ensure adequate staffing.
Manage, Coach and Discipline all Service Employees to the highest standards.
Manage direct reports including managerial staff.
Manage four direct reports and a dozen technicians (both employees and independent contractors).
Manage internal and external client expectations on all service requirements and deliverables.
Manage office and shop personnel and daily operations.
Manage Outsourced vendors / staff and contingency workers.
Manage performance, safety, training and customer service for the Ottawa Valley location.
Manage preparation of presentation materials for client meetings.
Manage projects and other implementation activities for security controls.
Manage regular communications and training to retained and delivery teams.
Manage risk by maintaining knowledge of and adhering to SOPs and alternate procedures and processes.
Manage all aspects of assignment process to ensure timeliness in contractor reporting.
Manage and refines SalesForce.com CRM database.
Manage complete customer programs.
Manage customer relationship development and satisfaction.
Manage small projects to implement service improvements.
Manage staff of Service Advisors, Technicians & Porters.
Manage the branch service truck based execution business and financial plans.
Manage the ongoing operation of the Platform Service Desk in relation to each client contract.
Manage ten employees over three departments.
Manage the on-call process (after hours and week end coverage) for the region.
Manage the platform and associated services to support the day-to-day Clinical operations.
Manage the service / parts team.
Manage to keep the service vendors, maintenance budget, and supplies inventory on track.

Maximize

Maximize curb appeal and presentation.
Maximize return on investment of parts inventory.

Measure

Measure and communicate business value realized with the business partner on a periodic basis.
Measure and report on the goals, KPIs, and objectives.

Meet

Meet operational requirements for equipment availability.
Meet weekly with the Service and Parts Management to review KPIs and sales.

Mentor

Mentor new team members on domain and technology.

Model

Model and encourage collaborative team behaviors.
Model a standard of excellence in day to day work.

Monitor

Monitor performance of the service department and grow the service offering.
Monitor Region Product upgrade completion by due dates.
Monitor revenues and modify procedures and prices.
Monitor team performance, providing feedback and coaching for personnel development.

Negotiate

Negotiate and influence behaviour of service provider to achieve desired results.
Negotiate arrangements with suppliers for food and other supplies.
Negotiate with customers to resolve service issues and improve relationships.

Operate

Operate manual and electric pallet jacks.

Order

Order parts as need to repair community.

Oversee

Oversee administration of warranty claims in compliance with manufacturer's policies and procedures.
Oversee customer relationships and the development of our Customer Service Team.
Oversee customer service team.
Oversee forecasting, shipping schedules and manage all customer purchase orders.
Oversee monthly budget forecasts for the account.
Oversee preparation of market ready product within 5 days timeline for normal turns.
Oversee and audit ready lab environment and instrument record.
Oversee invoicing of equipment repairs and parts.
Oversee spare parts inventory management.
Oversee the quality of work and quality control.

Own

Own successful execution on the customer contract.

Participate in

Participate in BCP testing.
Participate in departmental and team meetings.
Participate in industry trade shows & training seminars.
Participate in the documentation of Service Department procedures and policy.

Perform

Perform additional duties as required.
Perform employee evaluation and prepare development plans.
Perform other duties as assigned.
Perform other duties as needed or assigned by management.
Perform root cause analysis to eliminate reoccurring incidents.
Perform Service Support Functions on an escalation basis.
Perform vehicle diagnostics to properly identify required repairs.

Plan

Plan and prepare work schedules, and assign associates to specific duties.
Plan, organize, direct, and control all service operations activities.

Plan

Plan and organizes the integration of hardware and software changes into laboratory systems.

Plans,

Plans, schedules, inspect work, and assigns work to subordinate supervisors and / or teams.

Prepare

Prepare and deliver clear, effective, and professional presentations.
Prepare for and participate in Service Business Review meetings.
Prepare material for client and prospect presentations, meetings, and reviews.
Prepare sales and inventory reports for management and budget departments.

Present

Present managed service proposals.
Present information to small and large groups.

Prevent

Prevent escalated clients and resolve client concerns in a compassionate and professional manner.

Process

Process orders, modifications, and escalate complaints across the appropriate.
Process warranty claims on frames and parts.

Promote

Promote risk awareness, assessment and control within the department.
Promote team member recognition as appropriate.

Provide

Provide annual employee performance evaluations and reviews as directed.
Provide a positive work environment for your team.
Provide Audit and inspection support and coordination for ITS related topics.
Provide coaching and mentoring to Supervisors.
Provide coaching guidance to junior team members.
Provide data to support budget requests.
Provide detailed and accurate quotes to Customers.
Provide direction and support to all staff to ensure they work in compliance with the OHSA.
Provide disciplinary action, mentoring, and professional development to all frontline staff.
Provide employee supervision and problem solving.
Provide end to end support of all client activities – new / additional business.
Provide feedback and leads resolutions to the company regarding service failures or client concerns.
Provide feedback reports on call issues related to downtime and / or training issues.
Provide information on eligibility, billing, member and client services.
Provide leadership and direction to all staff, volunteers and students.
Provide residents with a safe and comfortable environment.
Provide staff with assistance in performing difficult or complicated duties.
Provide support for services specialized in SAP and SuccessFactors Systems and Solution landscapes.
Provide updates to the department when necessary.

Pursue

Pursue all financing options in an effort to meet the needs of all customers.

Realize

Realize opportunities for new products or extensions of existing product lines.

Recognize

Recognize process gaps / flaws, develops and implements own ideas.

Recommend

Recommend continuous quality improvement practices and implement Industry Best Practices.
Recommend preventative maintenance and repair services to customers.

Reconcile

Reconcile and balances all daily paperwork.

Recruit

Recruit, select, train and develop a qualified staff.
Recruit, supervise and train maintenance technicians and support staff.

Refresh

Refresh the design and furnishings in existing suites and assist with suite move in & move outs.

Report

Report on audit performance (e.g. Investigate QA audit failures, initiate corrective action).
Report regularly to the manager on the status of the work performed.
Report monthly on issues and progress to customer.

Research

Research and resolve overdraft situations.

Resolve

Resolve issues and complaints pertaining to personal training from customers.
Resolve problems impacting customer service.
Resolve commissioning and registration issues with vendors.
Resolve Departmental Issues / Situations (Specific.
Resolve technology issues to ensure continuous workflow throughout the department.

Respond to

Respond to customer inquiries and problem solving in a professional and effective fashion.
Respond to all service requests within 24 hours.

Review

Review, changes and enhances established policies and procedures to improve current.
Review programs / processes for effectiveness.
Review results and significant issues with senior leadership.
Review the over 15 days warranty debits with Warranty Administrator to ensure follow up and payment.
Review weekly and monthly metrics.

Run

Run weekly meetings on a rotational basis with other managers.

Schedule

Schedule all PM and Fire Door drop testing work using the Calendar on the server.

Secure

Secure existing business and drive the sale of additional services and lines of coverage.

Seek

Seek help and advice proactively.

Select

Select, develop, and evaluate personnel to ensure the efficient operation of the function.

Serve

Serve others with understanding, respect, and care.

Set

Set staff work schedules and monitor staff performance.

Setup

Setup the needed KPIs to measure and monitor service delivery.

Share related information with Account Manager in a timely manner.

Show

Show technicians how to establish customer rapport to sell the right products and services.

Stay abreast of

Stay abreast of needs to improve problem-detection techniques.
Stay on top of the latest threat landscape and maintain relationships with peers from other banks.
Stay aware of business goals and technology advances to identify needed skills.

Structure

Structure shop & field procedures to increase quality and reduce rework.

Support

Support and train users on application functionality.
Support a ‘Risk Excellence' culture within the business.
Support corporate policies, procedures and best practices.
Support growth and career development of team members.
Support impact evaluations and cost-effectiveness analyses for energy efficiency programs.
Support key account sales objectives and strategy.
Support senior staff with development of presentations, papers and proposals.
Support the Bank's community involvement and participates in community activities.
Support the Business Unit (BU) in technical, scientific, and medical veterinary areas.
Support the scheduling of team to meet all customer needs.

Switch

Switch board management and telephony client software.

Take

Take action on controllable issues on the spot.
Take a lead role in the Health and Safety Committee for their respective branch.

Track

Track Activity / Performance - Track all client requests using the approved tracking mechanism.
Track and manage unresolved equipment issues for customers, driving towards resolution.
Track record of effectively recruiting, coaching and mentoring top talent.
Track and measures the Service Operations to ensure goals are met and is profitable.
Track the actual achievement after renovation.

Train

Train and develop distributor technical support and customer assurance staff members.

Understand

Understand and implement appropriate disciplinary action for performance and behavioural management.
Understand and properly use the pricing system in making recommendations.
Understand and respect patient privacy.
Understand customer expectations and optimize the Service Management process with functional teams.
Understand the customer business, goals and challenges in order to suggest solutions & services.

Update

Update and oversee pending work order status.

Uphold

Uphold all rules and procedures - support enforcement, including disciplinary action as necessary.

Use

Use service request system and schedules to establish priorities.

Walk

Walk property weekly, identify maintenance & safety related issues and manage repair process.

Work with

Work alongside the service department and train associates on dealership's policies and procedures.
Work closely with the Product Managers to define the life cycle management / obsolescence strategy.
Work cooperatively with all other departments within the business structure.
Work effectively with minimum supervision.
Work in a professional office and / or remote office environment.
Work in a team environment with Service managers and Branch Managers.
Work on procedures and processes to help the business improve.
Work Order Follow-up (Completed and Pending).
Work outside of regular business hours may be required.
Work with 3rd party providers to achieve system stability, performance, and uptime.
Work with a sense of urgency.
Work with Concierge team on standards for hand-over of high yield customers.
Work with General Manager to set customer satisfaction targets and ensure that they are met.
Work with hospital management team to ensure the employees and client are supported and cared for.
Work with management to support and implement growth strategies.
Work with our global customer service teams to ensure consistent service around the world.
Work with shipping and logistics to ensure deliveries and pickups are as scheduled.
Work with the Material Planning Department to schedule and optimize repairs.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Service Manager:

Customer Service
MS Excel
Management
MS Word
Stand
Supervisory
Walk
Computer
Add, Subtract, Multiply, And Divide In All Units Of Measure
Common Fractions
Compute Rate, Ratio And Percent
Inscribing Characters
Lift And / Or Move Up To 18Kg
Record Information
Understand The Meaning Of Written Or Printed Matter
Outlook
Loss Prevention
Provincial Legislation
Valid Driver's License
MS Powerpoint
Business
Project Management
Microsoft Office
Sales
MS Office
Business Administration
Service Management

Most In-demand Soft Skills

The following list describes the most required soft skills of a Service Manager:

Written and oral communication skills
Interpersonal skills
Leadership
Organizational capacity
Problem-solving attitude
Analytical ability
Attention to detail
Time-management
Team player
Multi-task
Flexible
Negotiation
Self-motivated
Detail-oriented
Collaborative
Conflict resolution
Creative
Presentation
Adaptable to changes
Listening
Organized
Work independently with little direction
Decision-making
People
Teamwork
Positive attitude
Bilingualism
Self-starter
Decision-making skills
Work ethic
Integrity
People management
Work under pressure
Customer focused
Planning
Conduct meetings and presentations to groups
Critical thinker
Highly motivated
Initiative