Main Responsibilities and Required Skills for Operations Project Manager
An Operations Project Manager is responsible for planning, coordinating, and overseeing projects that involve the operations of a business. They may be involved in a wide range of activities, such as improving processes and procedures, ensuring projects meet deadlines, and managing resources and budgets. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Operations Project Managers.
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Main Responsibilities of Operations Project Manager
The following list describes the typical responsibilities of an Operations Project Manager:
Assess
Assess and identify continuous improvement opportunities to ensure optimal process flow.
Assess the customer site, agreeing on project scope, risk, timelines and project budget.
Assign
Assign tasks and schedules deadlines for each step of a project through completion.
Assist in
Assist in managing the communication with multiple agencies.
Assist in the development, implementation, and review of different collateral materials.
Assist with the onboarding and training process for new Sales Representatives.
Attend
Attend and document project meetings.
Audit
Audit existing workflows and provide a gap analysis.
Build
Build and structure integrated teams to ensure maximum performance.
Build processes that meet our business objectives and ensure compliance.
Clarify
Clarify and communicate project objectives and success criteria.
Collaborate
Collaborate and work jointly with the local team, the global team, and related stakeholders.
Collect
Collect the project feedback from regions and Prepare the POP UP related business analysis report.
Communicate
Communicate and assist in leadership wide communications as it relates to projects or initiatives.
Communicate and presents information to management team.
Communicate with C-suit on program status and activities.
Complete
Complete projects by coordinating resources and timetables with user departments and data center.
Conduct
Conduct project review and creating detailed reports as needed leadership.
Conduct project risk reviews and appropriate mitigation.
Confirm
Confirm financial transactions for approval with finance and leadership team.
Consolidate
Consolidate approved budget transactions and matches against approved funding buckets.
Coordinate
Coordinate capacity planning methodologies.
Coordinate internal and external resources to ensure the flawless execution of projects.
Coordinate vendor relationships, serving as the first point of contact for employee IT inquiries.
Coordinate with the HR department to ensure our hiring plans meet our business needs.
Coordinate with vendors, engineers, and the site team to deliver project goals.
Craft
Craft and maintain policies, procedures, training manuals, and sales-related resource material.
Create
Create and maintains site logistics plan.
Create and manage Quote to Cash project plans for projects.
Create high-level project assets that can be used in leadership updates and presentations.
Define
Define adapted methodologies to target creators of all categories, and all verticals.
Define communication activities against key communications objectives, strategies and programs.
Define concise goals and objectives within a project framework.
Define creators evaluation criteria in order to make most accurate creator selection.
Define the requirements and success outcomes for each digital project or campaign.
Deliver
Deliver information in a manner that is interesting and compelling.
Determine
Determine the objectives and measures upon which projects will be evaluated at completion.
Develop
Develop and execute internal communications initiatives, including.
Develop and lead planning routines inclusive of Annual Business Planning and Long-Range Planning.
Develop and owns project plan, establishing a road map with clear dates and clear deliverables.
Develop an expertise on social media that you can build on throughout your career.
Develop forms and records to document project activities.
Develop insights on business performance to drive change and initiate transformational projects.
Develop, maintain risks log and mitigation plans for CMC Projects.
Develop management reporting.
Develop new operation project based on btq and company's business development and operation needs.
Develop project schedules and phasing plans.
Develop project schedules and work plans using standard project management tools and methods.
Develop schedules for project completion that effectively allocates the resources to the activities.
Develop strategies that align business needs, product offerings, and industry best practices.
Direct
Direct and establish overall test approach / strategy.
Direct project parameters, cost and resource estimates.
Direct the analysis of assembled data to define problems associated with project scope.
Educate
Educate both internal & external stakeholders on the Unboxed products and sales process.
Elevate
Elevate project concerns to senior levels of leadership when appropriate.
Engage
Engage appropriate resources to support said requests.
Ensure
Ensure accuracy in all documentation and oversee until completion.
Ensure all sensitive and confidential information is handled appropriately.
Ensure all systems operate smoothly and align with our quality standards.
Ensure data hygiene on project reporting across PM organization.
Ensure strong coordination with testing, partnership, tech & operational teams worldwide.
Ensure synergy between the different departments and offices.
Ensure that the project deliverables are on time, within budget and at the required level of quality.
Escalate
Escalate issues that are not being resolved on a timely basis or not meeting SLA standards.
Establish
Establish and maintain communications with both customer personnel and senior management as needed.
Establish and maintains close working relationships with appropriate crew and management.
Establish production KPIs and conduct quality assessments.
Establish testing standards and procedures.
Evaluate
Evaluate the outcomes of the project as established during the planning phase.
Examine
Examine analytics data and draw insights to improve company operations.
Facilitate
Facilitate communication and education for all interested parties as deemed necessary.
Facilitate UAT (User Acceptance Testing) with the clients.
Foster
Foster discovery and launch new ideas.
Generate
Generate and regularly update the Integrated Project Plans for the assigned projects.
Help
Help resolve issues on project level.
Identify
Identify and prepare proposals that close gaps and mitigate risk.
Identify business opportunities for cost avoidance, suggest make / buy analysis' s.
Identify creative ways to implement corrective actions in cost effective manner.
Identify new niches / topics to be investigated in terms of content creation.
Identify new opportunities to grow and implement them.
Implement
Implement project reviews to track progress against key initiative metrics.
Improve
Improve target segmentation based on data analysis.
Initiate
Initiate and manage SOWs and purchase orders for brand leads.
Interact with
Interact and align with various stakeholders from across the business.
Keep
Keep sales and marketing materials organized and accessible to the Business Development team.
Lead
Lead and execute project planning sessions, ensuring projects meet deadlines.
Lead and manage a multitude of campus projects.
Lead and monitor the sales to service hand-off and implementation process.
Lead CMC communications for operational activity to internal stakeholders.
Lead diverse support functions and / or operations / production oversight.
Lead
Lead IT business operational process design and improvement.
Lead large-scale projects in an international environment.
Lead / manage multiple projects and initiatives.
Lead process improvement assessments to improve testing.
Lead project resources to ensure collaboration across teams, projects and programs.
Lead tracking of agency production budgets and timeline to ensure timely implementation.
Lead wider operational initiatives in support of new openings and business improvements.
Like
Like to contribute to the plans and activities of other team members.
Log
Log and distribute new project documentation.
Maintain
Maintain and monitor agency trainings calendar, helping to coordinate team meetings.
Maintain and publish status updates of all project activities.
Maintain budgetary control and reporting of projects.
Maintain process / metrics / reporting systems by researching and resolving problems.
Maintain quality service by establishing and enforcing organization standards.
Maintain various assets on different websites.
Make
Make sure people are aware of project status and what they need to do to keep things moving.
Manage
Manage and communicates risk, resolving issues with cross functional teams as they arise.
Manage broad team calendar to track internal and external meetings.
Manage change that increases the productivity of the team, managing velocity and intake.
Manage issues and risks in a proactive manner.
Manage medium-large projects for an operations segment, product line or function.
Manage projects within the Development Excellence program, as needed.
Manage relationships with key external stakeholders to drive optimized collaboration.
Manage responses to requests for information related to the projects.
Manage risk, escalate issues as appropriate.
Manage sourcing team responsible of evaluating creators' potential.
Manage tasks and deliverables according to contract specifications for on-time delivery.
Manage technology integrations with multiple third parties.
Manage test functions for one or more lines of business.
Manage the research of existing operations, procedures, workflow, product and service requirements.
Maximize
Maximize the efficiency of all business procedures.
Measure
Measure project progress and compile into weekly and monthly stakeholder reports.
Monitor
Monitor daily operations and address potential issues when they arise.
Monitor financial data and recommend solutions that will improve profitability.
Optimize
Optimize and improve processes and the overall approach where necessary.
Oversee
Oversee all incoming and outgoing project documentation.
Oversee construction with 'boots on the ground', and provide direction to our contractors.
Own
Own and deliver specific activities for projects where expertise and capacity align.
Own end to end responsibility for project management life cycle from kickoff to project close.
Own the portfolio health and reporting.
Own the end to end development cycle of new products from ideation to launch.
Perform
Perform test execution when needed.
Prepare
Prepare clear and comprehensive project briefs and oversee execution from start to finish.
Prepare reports by collecting, analyzing, and summarizing information.
Provide
Provide clear communication to team members and stakeholders.
Provide direction and motivation.
Provide feedback to project team and leaders on concerns with cost.
Provide formal reports and updates on projects at the steering management group meetings.
Provide guidance and oversight of workflow governance.
Provide guidance and support to team members.
Provide pre-development input of construction techniques and job cost.
Provide reference for team members and customers by writing documentation.
Redirect
Redirect project resources and activities to overcome setbacks.
Research
Research and build promotion channels.
Resolve
Resolve ambiguity within project.
Resolve complex issues and conflicts.
Review
Review project schedules with senior management and project team members.
Review talents pool staff performance, and cash study analysis.
Review work forecasts with planning team and determine resource required to meet objectives.
Revise
Revise schedules / plan as required.
Schedule
Schedule phone and video interviews.
Secure
Secure growth opportunities and initiate new projects.
Set up
Set up files to ensure that all project information is appropriately documented and secured.
Share
Share best practices with colleagues.
Solve
Solve complex organizational problems with expert, scalable solutions.
Support
Support all Retail Department internal events as assigned by the manager.
Support issue resolution as needed.
Support IT talent management activities, in partnership with HR.
Support multiple customer engagement leads in customer interactions and meetings.
Support Operations projects targeted for new assembly and test manufacturing process introduction.
Support the organisation's operations and financial impact during org changes.
Tailor
Tailor message to fit the needs of the audience.
Track
Track and analyze key metrics including pipeline growth, win / loss rates, and client trends.
Track record of delivering business improvement projects.
Understand
Understand and develop reporting metrics.
Understand and exceed customer (internal or external) needs and expectations.
Understand ethical behavior and business practices.
Undertake
Undertake all reasonable endeavours to ensure venues open on time and on budget.
Use
Use knowledge, data and experiences to evaluate solutions and provide recommendations.
Utilize
Utilize both business and technical acumen in achieving the deliverables.
Utilize tools to track changes and identify cost impact for review with senior management.
Work with
Work across multiple departments to ensure staff satisfaction and productivity.
Work closely with operations management on project impact and direction.
Work with agency, vendor, and VC partners to execute the mission of the DMC.
Work with stakeholders to define project road maps and deliverables.
Work with the finance team to review cost estimates.
Write
Write reports on the project for management.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Operations Project Manager:
Operations
Most In-demand Soft Skills
The following list describes the most required soft skills of an Operations Project Manager:
Written and oral communication skills
Analytical ability
Problem-solving attitude
Organizational capacity
Interpersonal skills
Negotiation
Leadership
Team player
Attention to detail
Multi-task
Organized
Presentation
