Main Responsibilities and Required Skills for Infrastructure Project Manager
An Infrastructure Project Manager is responsible for planing and scheduling infrastructure projects timelines. They track project milestones and ensure resource availability and allocation. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Infrastructure Project Managers.
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Main Responsibilities of Infrastructure Project Manager
The following list describes the typical responsibilities of an Infrastructure Project Manager:
Adhere to
Adhere to project lifecycle quality and policy standards.
Anticipate
Anticipate issues and proactively address them.
Assess
Assess benefits and impact of initiatives.
Assign
Assign and communicate tasks and expected deliverables to team members.
Assist in
Assist in client meeting preparation and follow-up including assembling requisite.
Assist in preparation of consolidated performance reporting on a monthly / quarterly basis.
Assist in the creation and support of the IPMO.
Assist in the daily infrastructure technical support and application troubleshooting.
Assist the PMO by providing some delivery management reviews to other projects.
Assist with recording iland assets, inventory, and datacenter services (power and network).
Assure
Assure that client requirements are met as per contractual agreements.
Balance
Balance workload with project members' capacity.
Build
Build and maintain relationships with key stakeholders and team members.
Build, develop, and grow any business relationships vital to the success of the Project.
Build strong relationships with business and technology leaders.
Capture
Capture requirements and tasks for multiple projects.
Challenge
Challenge the validity of given procedures and processes with the intent to enhance and improve.
Champion
Champion ethical practices and ensure compliance to client's governance.
Collaborate with
Collaborate with management to track deployments using Power BI and internally developed tools.
Collaborate with teams to identify scope for technology deployment.
Collaborate with vendors to drive successful execution of projects.
Communicate
Communicate and interact with all levels.
Communicate issues effectively in written format.
Communicate to team members how their work assignments relate to and help achieve project objectives.
Complete
Complete monthly reporting of software licensing.
Conduct
Conduct monthly risk assessments and report on risks and issues.
Conduct reviews with any and all impacted.
Contribute to
Contribute to the creation of an IT Infrastructure Project Management Office (IPMO).
Contribute to the improvement of team processes.
Coordinate
Coordinate actions of team members and resolve conflicts.
Coordinate all meeting and interface with business units, staff and service providers.
Coordinate and maintain existing business relationships and build new.
Coordinate and plan funding, capacity and management and deployment of technology to users.
Coordinate and present proposals to stakeholders as necessary.
Coordinate internal resources and third parties / vendors for the flawless execution of projects.
Create
Create and articulate executive-level communication on a project or program level.
Create and maintain comprehensive project documentation.
Define
Define and ensure adherence to appropriate client service models.
Define project phases, set deadlines and manage staff.
Define standards for quality and evaluated products, processes, and service against those standards.
Deliver
Deliver management project status reports and presentations.
Design
Design and apply new methods and procedures.
Design and manage beta / pilot programs for end user products.
Design best practices for the relocation processes.
Design deployment schedule in sync with over all program schedule.
Design end user communication plans.
Develop
Develop a detailed project plan to monitor and track progress.
Develop and control the budget and manage expenditure within agreed spending plans.
Develop and ensure PO and purchasing processes for data center team.
Develop and ensure processes are followed around physical security.
Develop and facilitate achievement of project service commitments and performance metrics.
Develop and implement business cases, benefits realization plans, and stakeholder management plans.
Develop and maintain processes and procedures for ongoing management of the infrastructure systems.
Develop and sustains relationships based on an understanding of needs.
Develop best practices and tools for project execution and management.
Develop detailed delivery plans, information documents, and status reporting.
Develop, maintain and evolve project / program budget, costs and schedules.
Develop MS project plans for infrastructure projects.
Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements.
Develop project budget per guidelines set by the Technology Sponsor.
Develop project plans with milestones.
Develop scope from line diagram and layout drawings, generate bills of quantities for scope.
Develop, support, and manage.
Develop, test and sell new technology concepts to clients / owners.
Diagnose
Diagnose and resolve system and infrastructure problems quickly.
Direct
Direct and indirect management of onsite, remote, and third-party resources.
Direct the work of project team, including other project managers.
Direct the creation and maintenance of the required documentation and artifacts.
Direct the planning and scheduling defined work.
Drive
Drive communication for stakeholders and hold parties accountable.
Drive tough decision making, balancing business goals, technical implications and time to market.
Emphasize
Emphasize the need to deliver quality products and / or services.
Enable
Enable and enhance communications between matrixed delivery teams.
Ensure
Ensure alignment, visibility and transparency into all aspects of assigned projects and programs.
Ensure contracts and purchase orders are in place for each vendor prior to starting work.
Ensure high level of quality in solutions is delivered.
Ensure project is delivered according to committed scope, approved budget and targeted dates.
Ensure project is delivered according to committed scope, approved budget, and targeted dates.
Ensure resource availability and allocation.
Ensure resources adjust and revise estimates when necessary.
Ensure testing happens within compliance and as per business unit signoff.
Ensure that all projects are delivered on-time, within scope and within budget.
Ensure that technology projects are delivered on-time, within scope and within budget.
Establish
Establish and maintain relationships with third parties / vendors.
Estimate
Estimate the resources and participants needed to achieve project goals.
Facilitate
Facilitate communication within teams and extended project teams (6 Years).
Facilitate cross-disciplinary coordination.
Facilitate project meetings.
Facilitate team and client meetings effectively.
Facilitate the defining / revising of operational processes.
Facilitate the development of business cases to support product portfolio investments.
Handle
Handle day to day work challenges confidently.
Identify
Identify project milestones and required tasks.
Identify and manage project dependencies and critical path.
Identify and manage project risk and develops risk mitigation strategies, track to closure.
Identify and resolve emerging risks / issues that may impact project goals.
Identify and resolve issues and conflicts within the project team.
Identify and secure resources including project team, vendors and consultants.
Identify and track issues.
Identify personnel requirements for project completion.
Identify project risks and set timelines to meet customer expectations.
Identify strategic planning and execution across a multiple projects.
Inform
Inform the appropriate stakeholders of project status and issues.
Interact with
Interact with the internal teams to ensure schedule alignment between build and deployment schedules.
Interface with
Interface directly with customer's executive management.
Interface with vendor(s) for programs under direct control.
Keep
Keep all projects on track escalating decisions to executive sponsors as necessary.
Keep up with industry trends, new technologies and best practices.
Lead
Lead cross-functional teams to achieve business objectives with specified quality levels.
Lead efforts to obtain all.
Lead issue identification, tracking, escalation and resolution documentation.
Lead negotiations with team members to define team goals and approaches for attaining them.
Lead project management / business initiatives in new and complex areas.
Lead the preparation of proposals and technical reports / specifications.
Liaise with
Liaise with other project managers on an ongoing basis.
Maintain
Maintain a strong understanding of MIT's product portfolio, strategies, internal market dynamics.
Maintain product road-maps and life-cycle management.
Maintain resource plans and forecasts for the project.
Make
Make timely, cost effective and sound decisions.
Manage
Manage and maintain broker.
Manage and plan work schedules with performance metrics and KPI's.
Manage and track the project progress against the project plan.
Manage a team that consists of 50 - 100 people.
Manage budgets, capacity planning and deployment of desktop hardware to users.
Manage cabling, power and other infrastructure at the site.
Manage changes to the project scope, project schedule and project costs.
Manage customer and internal infrastructure projects.
Manage day-to-day operational aspects of a project and scope.
Manage deal timeliness, property.
Manage deliverable estimation process, resource allocation and efficient utilization.
Manage detailed project schedules and work plans.
Manage infrastructure projects for various municipal, federal and private clients throughout Ontario.
Manage large, fast-paced, and complex programs.
Manage local, regional and global projects, virtual teams and matrix managed teams.
Manage multiple and competing priorities daily, in pursuit of business objectives.
Manage multiple projects, with interdependencies in a fast-paced, high energy environment.
Manage project planning, progress, and close out meetings with project teams & stakeholders.
Manage project risk, issues and budget.
Manage project stage gates and deliverables.
Manage technology consulting process between company and clients / owners.
Manage the project plan, and tracks risks, issues, dependencies.
Manage the relationship with stakeholders.
Measure
Measure project performance using appropriate systems, tools and techniques.
Mentor
Mentor other team members.
Monitor
Monitor and coordinate dependencies across the project and resolves conflicts.
Monitor and track power usage and statistics per data center.
Monitor, challenge and ensure predictable delivery of projects.
Monitor project progress and adjust as needed to meet project goals.
Navigate
Navigate change management and documentation life cycle processes.
Negotiate
Negotiate LOIs and work letters for properties selected and negotiate leases alongside Legal team.
Negotiate resource conflicts with other project managers or resources managers as appropriate.
Oversee
Oversee complex network projects at enterprise level.
Oversee hardware deliveries with the carriers and vendors including staging.
Oversee project management timelines, deliverable, and resource allocation.
Partner
Partner closely with Infrastructure Teams, understanding their plans and initiatives.
Perform
Perform issue and risk management to minimize project impacts.
Plan
Plan and schedule project timelines and milestones using appropriate tools.
Plan, coordinate and supervise complex informatics assignments.
Plan projects, including requirements, cost, schedule, and deliverables to meet business need.
Prepare
Prepare and / or provides project reporting, metrics, scorecards, etc..
Prepare and present reports clearly and concisely in both oral and written form.
Prepare various executive project status documentation and establish and manage project governance.
Process
Process, submit, and service all account paperwork / requests.
Promote
Promote and contribute to the ongoing development of program and project management best practices.
Provide
Provide clear transparency to our stakeholders and management as it relates to project status.
Provide effective day-to-day project management of multiple IT infrastructure related projects.
Provide leadership, motivation, and mentoring to project team members.
Provide ongoing status updates on project progress, risks, change management and issue resolution.
Pursue
Pursue aggressive goals and works efficiently to achieve them.
Report
Report on project strategy, adjustments, and progress.
Report project status to Leadership in weekly meetings.
Report weekly, monthly, and quarterly data as per the requirements of the client.
Research
Research and prototype new products, tools, technologies for system monitoring and security scanning.
Resolve
Resolve conflicts with sensitivity and tact.
Resolve and / or escalate issues in a timely fashion.
Review
Review design to ensure scope continuity and mitigate gaps.
Review engineering documents and design prior to submitting to clients.
Scope
Scope development and management.
Set
Set and continually manage project expectations with team members.
Set high standards of performance.
Submit
Submit project deliverables and ensure that they adhere to quality standards.
Take
Take corrective action and resolve issues as they surface.
Track
Track and manage multiple concurrent projects in various locations.
Track and report progress and escalate to management as needed.
Track project milestones and deliverables.
Track project performance.
Understand
Understand budgetary guidelines.
Understand IT infrastructure requirements and develop scopes of work.
Verify
Verify and confirm all move schedule data is accurate, consistent and complete.
Work with
Work closely with many different areas of the organization.
Work on professional level projects, work is often reviewed for developmental purposes.
Work with internal business.
Work with senior stakeholder management, communications, and escalation.
Work with the project team to monitor project execution and provide weekly status updates.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Infrastructure Project Manager:
PMP
IT Infrastructure
Agile
Sharepoint
Most In-demand Soft Skills
The following list describes the most required soft skills of an Infrastructure Project Manager:
Written and oral communication skills
Problem-solving attitude
Leadership
Interpersonal skills
Organizational capacity
Flexible
Enthusiastic
Team player
Work independently with little direction
Analytical ability
Multi-task
Presentation
Adaptable to changes
Aptitude for professional growth
Communicate effectively with senior level managers
