Main Responsibilities and Required Skills for Engagement Coordinator
An Engagement Coordinator is a professional who promotes engagement, communication, and collaboration with stakeholders. They develop, coordinate, and implement engagement initiatives and activities that foster positive relationships with internal and external stakeholders such as employees, customers, community members, and partners. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Engagement Coordinators.
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Main Responsibilities of Engagement Coordinator
The following list describes the typical responsibilities of an Engagement Coordinator:
Adhere to
Adhere to all practice rules regarding documentation and access to various systems.
Adhere to the Risk Management Policy and notify your line manager of any identified risk.
Adjust
Adjust priorities and manage time wisely in a fast-paced environment.
Analyze
Analyze engagement goals and create timelines and action plan.
Answer
Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
Assist in
Assist in coordinating fundraising events and related projects.
Assist in creating Salesforce dashboards and views.
Assist in day-of event set up, check-in, and execution on both large and small scale events.
Assist in developing and refining communications policy, guidelines and evaluation methods.
Assist operations team with volunteer training for rescue food operations.
Assist practices with the conversion from reimbursement via checks to direct deposit.
Assist Provider Engagement and Operations teams with special projects, as necessary.
Assist recruiters with onboarding process and compliance for new caregiver hires.
Assist with developing PowerPoint presentations.
Assist with keeping inventory of and ordering company-branded merchandise for employees.
Assist with reporting on a monthly, quarterly and annual basis.
Assist with the recruitment of regional volunteer teams.
Assist with venture engagement plan development.
Attend
Attend in-person, teleconference, virtual meetings, and community events, including.
Champion
Champion a digital approach helping to deliver innovative formats for engagement.
Collaborate with
Collaborate with Sales, Clinical, Logistics, and Product departments to improve service delivery.
Collect
Collect monthly board timesheets and travel expense reports.
Communicate
Communicate and demonstrate appropriate professional boundaries with the tenant.
Communicate in a clear, concise manner and listen attentively to others.
Communicate the value of the organization to various donors.
Communicate with Board members on their hotel reservations / adjustments.
Communicate with states on attendees submissions and tracking of registration.
Complete
Complete community needs assessment annually and coordinate programming for the Housing.
Complete exit interviews of volunteers to determine ways and areas in which to improve services.
Complete monthly check ins for tenants who do not have external supports assigned.
Conceptualize
Conceptualize event requirements based on goals, audience, event type, budget etc..
Conduct
Conduct internal and external presentations on the medical center's community events and initiatives.
Coordinate
Coordinate activities with other departments including legal, operations and human resources.
Coordinate audio and visual applications for public events.
Coordinate and optimize the adaptation and launch of digital initiatives.
Coordinate the efforts of central content owners.
Coordinate with Marketing, PR and Communications teams for more complex responses.
Coordinate with Process Improvement Manager to optimize processes and workflows.
Craft
Craft compelling content for all web and social media channels, and post / schedule them accordingly.
Create
Create and edit presentation decks and other assets.
Create and implement formal and informal volunteer appreciation activities and even.
Create and own event production timelines.
Create and Review event orders.
Create and send e-blasts, the monthly newsletter and Annual Report.
Create post event reports and feedback to assess effectiveness.
Cultivate
Cultivate relationships with new and existing customers through email, telephone, and social media.
Develop
Develop and deliver training.
Develop and evaluate long-term strategies.
Develop and execute a proactive newcomer children outreach and referral strategy.
Develop and implement project-specific communication plans.
Develop and maintain working relationships with diverse stakeholders.
Download
Download and digest the nature of the client relationship from the account team.
Draft
Draft issues briefings for management and City Council.
Drive
Drive the company's culture and engage team members across the country.
Engage
Engage across multiple and innovative platforms (ie. Social media) , as needed.
Engage in team debriefs and other meetings to consider and implement improvements.
Engage Latinx youth social media influencers and storytellers in Southern Latinx history content.
Engage with headliners leaving positive comments to balance out questions and complaints.
Ensure
Ensure all documentation is complete within required timelines.
Ensure assignments are completed on time and with high quality.
Ensure proper coordination between the IT Department and intranet software vendors.
Ensure that the Standard Operating Procedures are adhered to.
Ensure volunteer documents, liability waivers.
Establish
Establish and develop positive relationships with all customers and stakeholders.
Establish and maintain effective working relationships.
Establish and maintain good relationship with tenants.
Establish positive working relationships with internal partners and external stakeholders.
Evaluate
Evaluate and update all orientation and training materials as needed.
Facilitate
Facilitate and participate in case conferences and meetings with other workers who also provide.
Facilitate conflict resolution processes.
Facilitate regular volunteer and client training sessions.
Find
Find or connect relevant internal content / expertise to complete tailored portions of materials.
Foster
Foster an environment of innovation, collaboration and personal accountability.
Generate
Generate daily new social media posts based on our content and Southern Latinx History.
Help
Help to ensure Digital Strategy is executed with excellence.
Identify
Identify and champion change management initiatives for both organizations.
Identify and reduce any barriers interfering with initial application process.
Identify areas of continuous improvement to ensure ongoing systems are robust and support objectives.
Identify issues and concerns and actively participate in problem-solving.
Increase
Increase integration of these and other engagement platforms for efficiency and consistency.
Involve
Involve users in structured design and planning activities.
Keep
Keep the work area clean and free from hazards.
Launch
Launch and maintain websites, buy digital media, support e-mail campaigns and research / monitoring.
Lead
Lead efforts to create and maintain a sound site navigation (information architecture).
Lead projects to improve sections of the intranet or deliver new tools through the intranet.
Lead the deployment of regional dashboards to measure business impact.
Lead the effort locally to identify, recruit and bring local leadership / champions on board.
Liaise with
Liaise with community volunteer organizations regarding volunteerism.
Maintain
Maintain and establish partnerships with corporate donors that require volunteer experiences.
Maintain a positive attitude, practice self-care and a healthy lifestyle.
Maintain a solid knowledge of all agency programs and services.
Maintain statistics as required.
Maintain strict confidentiality at all times.
Maintain updated job descriptions for volunteer positions.
Manage
Manage and enforce the visual design and theme for the intranet.
Manage caregiver incidents, coaching, inservice and other trainings.
Manage common administrative tasks in the intranet software.
Manage corporate databases and ensure venture records are accurate and up-to-date.
Manage database tracking & reporting of all activity of the team.
Manage inventory and run reports on current engagement campaigns.
Manage inventory of lawn games).
Manage projects to deliver intranet content or tools to mobile devices.
Manage Snowport Curling reservation system.
Manage the homepage to maintain a proper balance of content and tools.
Manage the ideation, planning and execution of monthly community service programs.
Manage the team's tools including Box taxonomy and account, scheduling tools, and more.
Measure
Measure and report on the impact of culture and engagement initiatives.
Monitor
Monitor site analytics and report on key performance indicators (KPIs).
Monitor the building and escort trespassers from the property.
Monitor, track and report on feedback and online reviews.
Monitor user-generated content for appropriateness.
Monitor volunteer satisfaction by conducting annual surveys.
Onboard
Onboard new employees by collecting employment documents, signatures, and reference checks.
Oversee
Oversee all standard forms and templates.
Oversee authoring and proper use of online channels for official company news.
Participate in
Participate in monthly supervisions with the Manager.
Participate in on going evaluation, development and review of all housing programming and structures.
Participate in organizational and special events committee work.
Participate in team meetings, in person, zoom and teleconference.
Participate in the analysis of engagement statistics.
Participate in the development of marketing materials for volunteer recruitment.
Participate in the project that requires the additional or update template and Knowledge Article.
Participate in weekly team meetings to communicate progress towards quarterly and annual goals.
Perform
Perform light administrative and scheduling functions.
Prepare
Prepare and maintain records for all assignments.
Prepare and present offers of employment.
Prepare and ship meeting materials.
Process
Process customer orders, reimbursements, returns, and refunds.
Provide
Provide advice, information and media support.
Provide communications assistance to Director of Communications and departmental staff.
Provide community updates to internal stakeholders and CPC updates to communities.
Provide graphic support for promotional initiatives and award submittals.
Provide technical guidance and advice to user departments.
Provide updates to the assigned liaison.
Publicize
Publicize outcomes from effective customer engagement to all customers.
Receive
Receive and analyze the Knowledge articles feedback and take appropriate action.
Recognize
Recognize emergency physical plant issues and liaise and assist with the Facilities Team.
Represent
Represent the company and attend community events.
Represent and serve on community partnership committees and coalitions.
Research
Research and compose communications materials.
Research and organization of corporate donors and potential partnerships.
Research and stay abreast of best practices to improve culture and engagement activities.
Respond
Respond by telephone to all volunteer applicant inquiries.
Respond to constituents in a timely manner with appropriate information or resources.
Respond to media enquiries.
Review
Review all incident reports involving non-compliance with building regulations and house rules.
Review and approve publication of template and Knowledge Article.
Select
Select, coordinate, monitor and review the work of consultants and contractors as required.
Send
Send e-mails and make phone calls to resolve order issues with customers.
Submit
Submit resident stipend payments to management, operations, and fiscal reps for processing.
Support
Support Customer Service and Marketing teams with other tasks as assigned.
Support in the design and rollout of tracking and measuring tools and metrics.
Support the content creation for communications.
Support the team with other duties, as required.
Support various ad hoc projects.
Track
Track record in delivering sales growth and results.
Understand
Understand all Board activities, provide administrative support, and act as backup.
Understand and enforce all organizational policies and procedures.
Understand the basic technology platforms at play.
Update
Update and maintain online venture portals.
Work with
Work closely with community organizations spearheading collaborative campaigning.
Work closely with the project team to curate and update content so that it is presentation-ready.
Work is reviewed through meetings with supervisor.
Work with City departments to initiate communications items.
Work with communities on negotiating agreements, and implementing agreement commitments.
Work with individual tenants to participate in decisions regarding housing.
Work with nationwide division Social Chairs to help the field plan social outings for their teams.
Work with scrutiny panel members to create a forward plan to inform and improve service delivery.
Work with the rest of the IT team to ensure the platform is kept up to date.
Write
Write and edit internal staff communications including weekly electronic newsletter.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Engagement Coordinator:
Most In-demand Soft Skills
The following list describes the most required soft skills of an Engagement Coordinator:
Written and oral communication skills
Organizational capacity
Team player
Problem-solving attitude
Interpersonal skills
Handling multiple tasks
Respond appropriately to changes in direction or unexpected situations
Works effectively with peers and supervisors to accomplish tasks
Attention to detail
Multi-task
Creative
Resourceful
Time-management
Self-starter
Analytical ability
