Main Responsibilities and Required Skills for a Dining Room Supervisor
A Dining Room Supervisor is a professional who oversees and manages the operations of a dining room or restaurant. They play a crucial role in ensuring excellent customer service, maintaining a pleasant dining experience, and coordinating the staff. In this blog post, we will explore the primary responsibilities and the most in-demand hard and soft skills for Dining Room Supervisors.
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Main Responsibilities of a Dining Room Supervisor
The following list describes the typical responsibilities of a Dining Room Supervisor :
Adhere to
Adhere to food safety, food handling, and sanitation procedures.
Assign
Assign and organize seating arrangements.
Assist in
Assist in managing work schedules for all employees in all facets of dining room service.
Assist in staff recruitment, selection, and onboarding.
Assist in the development and implementation of marketing and promotional activities.
Assist with interviewing, hiring, and training employees.
Assist with taking orders and serving guests when needed.
Attend
Attend mandatory training and education programs as required to enhance leadership skills.
Attend staff meetings and mandatory training as required.
Attend to customer complaints in a professional manner and refer to the Executive Chef as required.
Bend
Bend, kneel, and work with arms raised for at least 3 hours per day.
Build
Build positive, impactful relationships with your residents and peers every single day.
Coach
Coach employees on effective service and presentation techniques.
Collaborate with
Collaborate with others to ensure organizational resources are used effectively and efficiently.
Collaborate with the kitchen and bar to ensure efficient service.
Collaborate with the management team to develop and implement service improvement initiatives.
Communicate
Communicate and reinforces the vision for exceptional service to employees.
Communicate performance expectations and provides employees with on-going feedback.
Complete
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Conduct
Conduct daily pre-shift meetings to discuss specials, house count, reservations and new menu items.
Conduct employee training, ensuring that all applicable compliance requirements are met.
Conduct log reviews of all serving staff documents.
Conduct regular inspections to ensure compliance with sanitation and hygiene standards.
Conduct regular staff meetings to communicate updates and expectations.
Confirm
Confirm daily specials and new menu additions with the Executive Chef.
Consult
Consult with Care team to ensure special requests / diets are served to the appropriate residents.
Coordinate
Coordinate and manage the dining room staff.
Coordinate kitchen cleanliness with Chef.
Coordinate service area maintenance when necessary.
Coordinate the set-up of restaurants and lounge areas in accordance with SPI standards.
Coordinate with kitchen staff to ensure timely and accurate food delivery.
Develop
Develop and implement strategies and practices which support employee engagement.
Develop and implement training programs for dining room staff.
Develop updates for departmental Job Descriptions.
Direct
Direct and supervise staff engaged in the provision of quality food services.
Ensure
Ensure adherence to company policies and procedures.
Ensure tables are set up properly and aesthetically pleasing.
Ensure the utilization of the safe food handling in the delivery of quality meal service.
Follow
Follow all Infection Prevention and Control measures including proper hand hygiene.
Greet
Greet and welcome guests as they arrive.
Handle
Handle cash handling and payment transactions accurately.
Handle customer inquiries, concerns, and complaints promptly and professionally.
Help
Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
Help to fill any open positions with qualified candidates.
Identify
Identify and report unsafe conditions within the work environment.
Implement
Implement and enforce health and safety regulations.
Inspect
Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety.
Instruct
Instruct and train employees in all aspects of food service and sanitation.
Lead
Lead a well-rounded and knowledgeable front-of-house team.
Lead service education through daily line-ups.
Lead weekly staff meetings and daily standup.
Maintain
Maintain a positive and professional work environment.
Maintain current Food Services Sanitation certificate.
Maintain dietary logs and other daily records.
Maintain excellent customer service and positive attitude.
Maintain knowledge of menu items, daily specials, and wine lists.
Maintain shift schedules to ensure sufficient employee coverage.
Maintain uniform service standards.
Manage
Manage beverage for catering.
Manage reservations and seating availability.
Manage the food and beverage service provided in restaurant outlets.
Manage the operation of restaurants and / or lounges.
Mentor
Mentor a team of talented serving staff through your shown leadership.
Monitor
Monitor and control dining room expenses and costs.
Monitor and maintain cleanliness and hygiene standards in the dining area.
Monitor and manage the inventory of dining room supplies and equipment.
Monitor staff performance and provide constructive feedback and coaching.
Monitor the cleanliness of the restaurant internally and externally.
Oversee
Oversee the smooth flow of service and maintain a high level of customer satisfaction.
Print outlet menus and wine lists in-house in good order and composition.
Promote
Promote a safe environment for residents, team and self.
Provide
Provide administrative support to the Dining Room Supervisor and the dietary department.
Provide competency review and training to dining room servers.
Provide feedback to the Executive Chef regarding hiring and performance of employees.
Provide reports on records when required.
Provide supervision of Lane meal service.
Schedule
Schedule and manage employee shifts and breaks.
Stay updated on
Stay updated on industry trends and new dining concepts.
Supervise
Supervise all non-supervisory employees.
Supervise daily operation of the dining room.
Supervise the setup and breakdown of dining room events or functions.
Take
Take required action to decrease the risk of injury immediately.
Train
Train new staff members on dining room procedures and service standards.
Use
Use teamwork to support guests and employees.
Walk
Walk and stand on a variety of surfaces for at least 3 hours per day.
Work
Work in our large open dining room, within our breathtaking community.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Dining Room Supervisor:
Knowledge of restaurant operations and dining room management.
Proficiency in POS (Point of Sale) systems and cash handling.
Understanding of food and beverage service principles.
Familiarity with health and safety regulations and sanitation practices.
Ability to analyze financial reports and manage expenses.
Experience in staff scheduling and shift management.
Knowledge of inventory management and ordering processes.
Proficiency in table reservation systems and guest management software.
Familiarity with menu planning and pricing strategies.
Understanding of wine and beverage service.
Ability to handle customer inquiries, concerns, and complaints.
Knowledge of tableside service techniques and etiquette.
Experience in event planning and coordination.
Understanding of food allergies, dietary restrictions, and special requests.
Proficiency in Microsoft Office and restaurant management software.
Knowledge of liquor laws and regulations.
Ability to multitask and work in a fast-paced environment.
Familiarity with restaurant marketing and promotional strategies.
Experience in staff training and development.
Understanding of cost control and profit optimization.
Most In-demand Soft Skills
The following list describes the most required soft skills of a Dining Room Supervisor:
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Customer service orientation and a friendly demeanor.
Problem-solving and conflict resolution skills.
Attention to detail and organizational skills.
Flexibility and adaptability to changing situations.
Ability to remain calm under pressureand handle difficult situations.
Time management and prioritization skills.
Positive attitude and a passion for delivering exceptional service.
Ability to work collaboratively with a diverse team.
Conclusion
The role of a Dining Room Supervisor is vital in ensuring a seamless and enjoyable dining experience for guests. Their responsibilities encompass managing staff, overseeing service operations, maintaining high standards of cleanliness and customer satisfaction, and contributing to the overall success of the dining establishment. Alongside technical skills related to restaurant operations, Dining Room Supervisors also require a range of soft skills such as effective communication, leadership, problem-solving, and customer service orientation. By possessing the necessary hard and soft skills, Dining Room Supervisors can excel in their role and contribute to the success of the dining establishment.
