A Delivery Analyst is a professional who plays a crucial role in ensuring the successful delivery of projects and services within an organization. They are responsible for analyzing and improving the delivery process to optimize efficiency and meet client requirements. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for Delivery Analysts.

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Main Responsibilities of a Delivery Analyst

The following list describes the typical responsibilities of a Delivery Analyst:

Analyze

• Analyze contractual requirements for Service Reporting.

• Analyze project requirements and deliverables.

Anticipate

Anticipate and aggressively remove obstacles that slow down the delivery of the project.

Assist in

• Assist in resource allocation and capacity planning.

• Assist in the development and monitoring of project budgets.

• Assist with the planning and control of 3E build, QA and functional test and defect resolution.

Build

Build internal stakeholder relationships.

Chair

Chair and Contribute at weekly compliance meeting with Compliance Partners and external auditors.

Check

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Collaborate with

• Collaborate and communicate effectively across multiple technical teams.

• Collaborate with cross-functional teams to ensure smooth project execution.

• Collaborate with sales teams to develop proposals and estimates.

Collate

Collate, monitor and present client support statistics within the governance reporting framework.

Conduct

• Conduct data analysis to assess project performance.

• Conduct feasibility studies and cost-benefit analysis.

• Conduct market research to identify potential business opportunities.

• Conduct post-project reviews to identify lessons learned.

• Conduct testing on these new formats of contribution if its mapped correctly on or DB.

• Conduct User Acceptance Testing.

Coordinate

• Coordinate project resources and ensure their optimal utilization.

• Coordinate the progression and resolution of any Problem tickets.

• Coordinate with external vendors and suppliers.

Create

• Create and maintain technical documentation and user-guides for end users and internal EIT team.

• Create custom reports and / or dashboards for internal and business stakeholder use.

• Create, manage, and support administrative functions associated with the Atlassian product suite.

• Create reports and templates for Nielsen client teams to use while managing projects independently.

Design

Design and Customer Journey Set up across new and existing INSTANDA features.

Develop

• Develop and foster relationships with IT and business partners.

• Develop cross-functional management skills.

• Develop governance and communication cadence plan in conjunction with Account Manager.

• Develop project plans and timelines.

• Develop prototype for new business use cases.

• Develop Reporting Inventory of Service Reports.

Discuss

Discuss with your leader some specific actions you plan to take to build your capability.

Document

Document reporting requirements in Capgemini standard templates.

Drive

• Drive and execute strategies to drive client adoption.

• Drive Compliance Partners performance based on set KPIs and agreed SLAs.

• Drive out decisions and recommendations.

Embrace

Embrace diversity and respect one another.

Ensure

• Ensure adherence to quality standards and best practices.

• Ensure company compliance with federal and state laws.

• Ensure compliance with regulatory requirements and standards.

• Ensure documented standards are maintained.

• Ensure effective transfer of eligibility and elections to vendor partners.

• Ensure that processes are implemented to take full advantage of the capabilities of the systems.

Evaluate

Evaluate project risks and develop mitigation plans.

Examine

Examine operational and reporting (client) issues, understand key drivers.

Facilitate

• Facilitate and support meetings as needed by the project.

• Facilitate communication between stakeholders and project teams.

• Facilitate sessions with stakeholders to drive consensus on reporting solutions.

Foster

• Foster a collaborative and positive team environment.

• Foster a culture of continuous improvement within the organization.

• Foster strong client relationships and address their concerns.

Identify

• Identify business process bottlenecks and recommend process improvements.

• Identify new opportunities and work with the AMs to convert them.

• Identify process inefficiencies and propose improvement strategies.

• Identify risk and problems and recommend solutions into complex situations.

• Identify training needs and provide guidance to team members.

• Identify when additional training or knowledge is needed to prevent escalations.

Implement

• Implement change management strategies for smooth transitions.

• Implement tools and methodologies to streamline project delivery.

Inform

Inform supervisors of equipment or part defects.

Input

Input loan allocations and status for all agency delivered loans into LOS.

Lead

Lead with integrity to drive business results and contribute to communities.

Liase between

Liase between IT SME, business and PMO to ensure consistent communication and quality of service.

Log

Log defects and assist to address identified issues and defects.

Maintain

• Maintain impeccable attention to detail in a fast-paced environment.

• Maintain up to date catalogue of Enterprise IT Operations services.

Manage

• Manage customer timeline expectations for resolving their issues.

• Manage project documentation and knowledge repositories.

• Manage tasks and resources relating to projects and service support tickets.

• Manage timely delivery of each report by identified Report Owner.

Monitor

• Monitor and report on Service Delivery function against Service Level Agreements (SLA's).

• Monitor project progress and identify potential risks.

Own

• Own and management of problems and issues from start to finish.

• Own the Global Customer Collaboration Roadmap.

• Own the on-time completion and realized ROI (performance / cost) of defined projects.

Participate in

• Participate in our global 24 / 7 support program.

• Participate in Patch process.

• Participate in project and team meetings interacting and collaborating with team members as required.

• Participate in the completion of each Proof Value of existing and potential TUPH members.

• Participate on special assignments or teams as assigned.

Perform

• Perform internal audit processes to ensure accuracy of data and the integrity of program delivery.

• Perform program and / or data fixes.

• Perform root cause analysis on specified issues.

Prepare

• Prepare and present reports on project status and key metrics.

• Prepare program files for distribution to customers.

• Prepare standard SVN Hot Fixes, Go live and Custom HF.

Prioritise

Prioritise and coordinate Incident tickets across all business areas.

Provide

• Provide detailed alert analysis on all live system alerts raised.

• Provide guidance and support to junior analysts.

• Provide legendary experiences and trusted advice.

• Provide regular update on the program and associated action items.

• Provide support on ad-hoc analytical requests directed towards service / operational improvement.

• Provide support to executive level staff and for company-sponsored events.

Read

Read and comprehend instructions and follow procedures.

Recognize

Recognize and recommend additional service opportunities.

Reconcile

Reconcile data with all agencies and custodian.

Record

Record defective and approved parts.

Represent

Represent the Client at operational prioritisation meetings.

Resolve

Resolve conflicts and facilitate effective problem-solving.

Respond

Respond to highly complex inquiries via email or phone during normal business hours.

Review

• Review questions and reported problems by the customers.

• Review requirements with development team, delivery teams, and client and suppliers.

Set-up

Set-up new merchants on the APEXX gateway.

Stay updated with

Stay updated with industry trends and best practices in project delivery.

Support

• Support agreed upon build and release process used for 3E delivery activities.

• Support and contribute to functions projects and initiatives.

• Support client teams, driving outcomes for clients.

• Support development of process documentation and training materials.

• Support in detailing out the requirements are elaborated to the appropriate level of details.

• Support the build-out of the Coin and Clearing products.

• Support the development and implementation of project management frameworks.

• Support the Service Delivery Manager and Head of Development with Release Management.

• Support the Service Delivery Manager with Major Incident Management.

Take

• Take ownership and drive improvement programs for the client(s) assigned to.

• Take personal responsibility in completing assignments and solving problems.

Test

Test scenarios that replicate client issues and investigate root causes.

Track

• Track deliverables, deadlines and follow-up on progress or pending actions.

• Track inquiries / cases by utilizing HR case management and knowledge management system.

Understand

Understand system architecture of upstream and downstream impacts when implementing solutions.

Work with

• Work closely with our application and infrastructure specialists.

• Work closely with PMO and service delivery managers on all assigned projects.

• Work to drive forward business processes within a fast-paced start up environment.

• Work with DevOps to ensure we have the right level of monitoring across production services.

• Work with Product Owners to address any technical issues across production systems.

• Work with vendors and internal teams to run year end file transitions.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Delivery Analyst:

1. Project management methodologies (Agile, Waterfall, etc.)

2. Data analysis and interpretation.

3. Proficiency in project management tools (e.g., JIRA, Trello).

4. Risk assessment and management.

5. Process improvement techniques (Six Sigma, Lean).

6. Knowledge of software development lifecycle.

7. Quality assurance and control.

8. Resource allocation and capacity planning.

9. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

10. Budgeting and financial analysis.

11. Technical writing and documentation skills.

12. Business analysis and requirements gathering.

13. Change management and implementation strategies.

14. Knowledge of project management frameworks (e.g., PMBOK).

15. Vendor management and negotiation.

16. Data visualization and reporting tools (Tableau, Power BI).

17. Knowledge of relevant industry standards and regulations.

18. Market research and analysis.

19. Contract management and negotiation.

20. Knowledge of IT infrastructure and systems.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Delivery Analyst:

1. Excellent communication and interpersonal skills.

2. Strong analytical and problem-solving abilities.

3. Attention to detail and accuracy.

4. Ability to work effectively in cross-functional teams.

5. Time management and prioritization skills.

6. Adaptability and flexibility.

7. Leadership and decision-making skills.

8. Client-focused approach and relationship management.

9. Conflict resolution and negotiation skills.

10. Continuous learning mindset and willingness to adapt to new technologies and methodologies.

Conclusion

In conclusion, a Delivery Analyst is responsible for ensuring the successful and efficient delivery of projects and services. They require a combination of technical expertise, analytical skills, and strong interpersonal abilities to excel in their role. By possessing the necessary hard and soft skills, Delivery Analysts can effectively analyze and improve the delivery process, leading to enhanced project