Main Responsibilities and Required Skills for a Compliance Director

A Compliance Director is a professional who ensures that an organization adheres to legal and regulatory standards, internal policies, and industry best practices. They play a critical role in managing risk and maintaining ethical conduct within a company. In this blog post, we describe the primary responsibilities and the most in-demand hard and soft skills for Compliance Directors.

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Main Responsibilities of a Compliance Director

The following list describes the typical responsibilities of a Compliance Director:

Adjust

Adjust presentation style and content to suit the audience.

Advise

Advise senior management on compliance-related matters.

Assess

Assess and mitigate compliance risks associated with new business initiatives.

Assist in

Assist claim adjusters with underwriting issues on claims, where required.
Assist in development of 3rd Party Cyber product offering.
Assist in development of commercial property insurance product.
Assist in development of Workers Compensation product offering.
Assist in planning corrective / preventive actions, as applicable according to SOPs.
Assist in projects and initiatives related to risk or regulatory management activities.
Assist in the development of automobile insurance products, including hired / non-owned auto product.
Assist in the development, review, dissemination, training.
Assist in the preparation of compliance updates to Regional and Global leaders.
Assist the business with regulatory product scans.
Assist with any regulatory examinations or inquiries.

Build

Build and implement the Global Quality Management Plan.
Build strategic internal and external partnerships to further division's compliance program success.
Build strong relationships and partnerships within and outside of the company.

Champion

Champion of the GEC function by promoting the value-add we bring.
Champion various compliance initiatives according to Operating Unit and our Manufacturing Division.

Collaborate with

Collaborate with cross-functional teams to ensure compliance across all business functions.
Collaborate with global teams to identify and evaluate new products.
Collaborate with legal counsel to ensure compliance with legal requirements.

Communicate

Communicate effectively up and down, at all levels of the organization.
Communicate effectively verbally and in writing.
Communicate, influences, and escalates issues and decisions, as appropriate.
Communicate with diverse audiences and personnel.

Conduct

Conduct due diligence on third-party vendors and business partners.
Conduct internal investigations into allegations of misconduct.
Conduct quality and process audits internally and at supplier locations.
Conduct regular compliance audits and risk assessments.
Conduct semi-annual Self Audits of identified risk areas.

Confirm

Confirm closure according to plan.

Consult

Consult with General Counsel as needed and authorized to resolve difficult legal compliance issues.

Contribute to

Contribute to assure strategic projects and goals are on plan and suggest modifications, if required.

Coordinate

Coordinate implementation of third-party controls and processes.
Coordinate monitoring needs in the region / market.
Coordinate the efforts across L&R Compliance to complete the annual Compliance risk assessment.
Coordinate with different department managers to review all departmental compliance policies.
Coordinate with external auditors and regulatory agencies during inspections.
Coordinate with other compliance support functions to implement the Regional Compliance Program.

Create

Create trend analysis reporting for senior staff including Executives and the Board.

Design

Design and deliver compliance training programs for employees.
Design and ensure implementation the Internal Control Framework.
Design and monitor control systems to deal with violations of legal rules and internal policies.

Develop

Develop a consistent communication and training plan.
Develop and enforce a code of conduct for employees.
Develop and implement company policies and regulations.
Develop and implement compliance strategies and policies.
Develop and implement in-country compliance risk diagnosis / assessments and management strategies.
Develop and maintain Business Group compliance risk assessments.
Develop and maintain compliance policies and procedures.
Develop and maintain effective networking with industry compliance professionals.
Develop and maintain relationships with key stakeholders, such as regulators and industry associations.
Develop and oversees a system for uniform handling of such violations.
Develop and use data analytics tools to assess compliance risk at sites.
Develop an End to End Vaccines Manufacturing Compliance Forum.
Develop a Strong HSE and Compliance Culture.
Develop compliance review process in coordination with Product Team.

Digest

Digest company performance and customer data to date and training on company's data infrastructure.

Direct

Direct reports will include the Western Canada / USA HSE Manager, and the Eastern Canada HSE Manager.

Enable

Enable and drive change by developing and leading CH Global Compliance Initiatives.

Enforce

Enforce safety standards group, identify and monitor corrective actions to ensure compliance.

Engage

Engage in sustainability activities related to risk reduction in the geochemistry group.

Ensure

Ensure a closed loop audit program is implemented at manufacturing sites within the network.
Ensure adherence to underwriting guidelines and principles of the company.
Ensure adherence to underwriting guidelines and principles of Thimble.
Ensure appropriate mandatory training (Induction, specialty roles, refresher).
Ensure compliance with all environmental regulatory needs.
Ensure Group Wide Risks are Monitored.
Ensure monthly sanction checks for all employees, volunteers and vendors are completed.
Ensure proper reporting of violations or potential violations.
Ensure that all requirements are met in advance for each new license and renewal.
Ensure that processes are in place to document work, results, root cause analysis and trends.
Ensure the business does not ‘Foot Fault' with regulatory requirements.

Establish

Establish and maintain a compliance monitoring and reporting system.
Establish and provides direction and management of the compliance hotline.
Establish compliance, values training plan and lead execution.

Exhibit

Exhibit the highest ethical standards in their conduct.

Facilitate

Facilitate effective understanding, implementation and integration of corporate and local policies.
Facilitate the Incident Review Committee.

Follow

Follow reporting protocols for every potential RCI.

Guide

Guide sites on implementation of Quality Alerts and Quality Bulletins.

Identify

Identify necessary underwriting changes.
Identify needs and acts proactively.
Identify opportunities and establish a sales pipeline.

Implement

Implement internal controls and procedures to mitigate compliance risks.

Influence

Influence the culture and practices of leaders.
Influence their strategies, risk management processes and strategic decision making.

Investigate

Investigate compliance violations and report findings to senior management.

Lead

Lead all inspections / audits required from regulatory authorities, customers and prospects.
Lead and manage a team of compliance professionals.
Lead and manage internal investigations of compliance, risk management and contractual issues.
Lead a team responsible for overseeing and enhancing program to ensure.
Lead employee training sessions on legal and compliance issues.
Lead the Global Geochemistry team to develop and support corporate initiatives and programs.

Liaise with

Liaise with partners and staff on compliance questions.

Maintain

Maintain a level of expertise in health, safety and environment.
Maintain an in-depth knowledge of company regulatory risk management policies and procedures.
Maintain vendor contract for Exclusion list monitoring software.

Manage

Manage Compliance analyst staff performing various tasks supporting the L&R Compliance organization.
Manage HSE Program Compliance.
Manage Life & Retirement risk issue reporting and tracking process.
Manage matter budgets, including outside counsel and vendor spend.
Manage whistleblower and ethics hotline programs.

Monitor

Monitor and analyze changes in laws and regulations relevant to the organization.
Monitor and ensure compliance with anti-money laundering regulations.
Monitor and report on compliance metrics and key performance indicators.
Monitor, Manage, and Reduce Injuries.
Monitor remediation activities through completion.

Negotiate

Negotiate internally and externally with regulatory agencies.
Negotiate regulatory and scientific issues with management.

Oversee

Oversee compliance with data protection and privacy regulations.
Oversee investigations conducted by CIT / ACP investigation and manage stakeholders.
Oversee risk management profile analysis and reporting.
Oversee securities based regulatory exam tracking, remediation and reporting.
Oversee the implementation of compliance software and systems.

Oversight

Oversight and / or preparation of various management reports.

Participate in

Participate and Lead key International OEC projects (individual and team projects).
Participate as active member of local industry associations focused on ethics and compliance.
Participate in continuous improvement activities to ensure high quality products and processes.
Participate in multi dimensional projects across business units / regions, successfully navigating.
Participate in or manage global HSE audits.
Participate in regulatory examinations and audits.

Partner

Partner the business to set strategy and deliver business objective.

Perform

Perform compliance risk assessments at markets in the region in partnership with global Compliance.
Perform periodic audits on company procedures and processes.

Plan

Plan and conduct meetings.

Prepare

Prepare and deliver compliance reports to the board of directors.
Prepare and submit regulatory filings and reports as required.
Prepare for and participate in the Corporate Compliance Quarterly Compliance Risk Management Review.
Prepare presentations for and present to senior leaders, as applicable.

Produce

Produce an acceptable underwriting profit.

Promote

Promote a culture of ethics, integrity, and compliance throughout the organization.

Provide

Provide assistance during audits and regulatory inspections to the operational teams.
Provide China SOP-related compliance advice to PBG China business teams.
Provide guidance on the interpretation and application of regulations.
Provide necessary interactions with regulatory authorities, audits, customers and prospects.
Provide Oversight of the Vaccines Quality Council.
Provide regular reporting and MI to VP Global Compliance and escalate issues, as appropriate.
Provide responses to external Due Diligence Requests.
Provide support to business in the accurate response to audit requirements related to compliance.

Represent

Represent MPMS Compliance, in respect of technical change and delivery at PI Planning events.
Represent the Assistant Vice President in various projects and related activities.

Respond to

Respond to and coordination of all Office of Civil Rights and ADA claims / proceedings.
Respond to and resolve compliance-related inquiries and issues.

Review

Review and analyze key agreements and product documents to ensure compliance across business units.
Review and evaluate company procedures and reports to identify hidden risks or common issues.
Review and manage lead and silica exposure control plans.
Review and report on Global HSE performance monthly.
Review and report on PPI program metrics and globally support compliance.
Review and update training material, track training completion and escalate non-completion.
Review for four lines of business.
Review Non-compliance & Deviation reports for accuracy, RCA and CAPA plans.

Set

Set clear direction, prioritizes effectively and can make informed choices that drive impact.

Share best practices across the country operations and with the local and global compliance team.

Sign-off

Sign-off new market / product launches (as applicable).

Solve

Solve the basic insurance needs of our customer groups.

Stay updated on

Stay apprised of emerging compliance issues, industry trends and regulatory compliance developments.
Stay updated on emerging compliance trends and industry best practices.

Streamline

Streamline process for getting appropriate forms into company systems.
Streamline process for getting appropriate forms into our systems.

Supervise

Supervise compliance officers and team.

Support

Support an environment of continuous learning and open discussion.
Support an HSE culture of reporting, review and corrective actions.
Support a strong culture of compliance in the country based on local needs and priorities.
Support compliance Investigations.
Support deployment of Q&FS pillar across CEE network as per defined plan.
Support first choice agenda for consumers / customers.
Support global training initiatives and ensure local training requirements are delivered effectively.
Support Independent Business Monitoring programme, and or Audit and Assurance when applicable.
Support Operating Unit and sites to ensure high quality defect reports and on-time submission.
Support Regional / Market Open Door and Anti-Retaliation policies awareness.
Support sites, as needed, during regulatory inspection and Divisional audits.
Support the integration of compliance considerations into people processes in partnership with HR.
Support the region when dealing with global governmental regulatory entities as needed.

Take

Take ownership of company's underwriting process.
Take ownership of Thimble's underwriting process.

Track

Track and reports on completion of management actions to address significant audit findings.

Understand

Understand company's claims process and future.
Understand company's content / SEO strategy and the Insurance Team's role in it.
Understand company's designated producer strategy.
Understand company's financial model and insurance impact / budget.
Understand company's Parametric BI offering.
Understand company's product set and roadmap.
Understand organization, 2020 plan, and the insurance challenges.
Understand principles of escalation and independence.

Work with

Work in close cooperation with operational teams to manage non-compliance, quality issues.
Work with cross-functional teams.
Work with people from various disciplines and cultures.

Write

Write and edit technical documents.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Compliance Director:

Regulatory knowledge in relevant industries (e.g., finance, healthcare, technology).
Understanding of legal and regulatory frameworks.
Familiarity with compliance management systems and software.
Risk assessment and management expertise.
Knowledge of data protection and privacy laws.
Understanding of anti-money laundering (AML) regulations.
Experience with internal auditing and control frameworks.
Ability to interpret complex regulations and provide guidance.
Proficiency in conducting compliance investigations.
Strong analytical and problem-solving skills.
Knowledge of financial regulations and reporting requirements.
Expertise in corporate governance and ethics.
Understanding of fraud prevention and detection techniques.
Project management skills to oversee compliance initiatives.
Knowledge of export control and trade compliance regulations.
Familiarity with information security and cybersecurity regulations.
Understanding of healthcare compliance regulations (if applicable).
Proficiency in developing and delivering compliance training programs.
Ability to assess and mitigate compliance risks in business operations.
Experience with regulatory filings and reporting requirements.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Compliance Director:

Strong leadership and managerial abilities.
Excellent communication and interpersonal skills.
Ethical and trustworthy behavior.
Attention to detail and high level of accuracy.
Problem-solving and decision-making skills.
Ability to influence and negotiate with stakeholders.
Strong organizational and time management skills.
Ability to work under pressure and meet deadlines.
Adaptability and flexibility in a dynamic regulatory environment.
Strong commitment to professional development and continuous learning.

Conclusion

Compliance Directors play a pivotal role in managing and ensuring compliance within organizations. They shoulder a wide range of responsibilities, from developing compliance strategies to overseeing training programs, investigating violations, and maintaining relationships with stakeholders. To excel in this role, Compliance Directors need a combination of hard skills such as regulatory knowledge, risk management expertise, and familiarity with compliance software, as well as soft skills like communication, leadership, and attention to detail. By possessing the right skills and expertise, Compliance Directors help organizations navigate complex regulatory landscapes and build a culture of compliance that fosters trust, integrity, and ethical conduct.