Main Responsibilities and Required Skills for Billing Analyst
A Billing Analyst is a professional who processes standard billing transactions for clients and resolves all billing-related requests and inquiries. They audit invoice transactions and prepare billing analytical reports. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Billing Analysts.
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Main Responsibilities of Billing Analyst
The following list describes the typical responsibilities of a Billing Analyst:
Address
Address customer complaints and questions.
Analyze
Analyze and explains variances.
Analyze data and information to provide insights and recommendations.
Analyze potential discrepancies and issues and make necessary corrections to ensure accurate billing.
Assist with
Assist accounts receivable department with questions on overdue accounts.
Assist client with customer account reconciliations.
Assist in other tasks, as needed.
Assist in providing deliverables to external auditors for annual year-end audit.
Assist with customer account reconciliations.
Assist with order management.
Assist with other administrative duties as required.
Assist with other special projects as assigned.
Assist with special projects as necessary.
Assist with the procedures required for the completion of the month end close.
Assist with the resolution of complex claims issues, denials, appeals and credits.
Audit
Audit and approve sales quotes to ensure accuracy and compliance.
Audit invoices to ensure accuracy and completeness of paperwork / rate agreements.
Audit invoice transactions to identify key challenges, which may prevent customer.
Audit program documents for accuracy, liaise with service worker to resolve issues.
Audit shipments and invoices from offshore against customer requirements and customer tariff.
Audit systems, invoices, proof of services and reports.
Balance
Balance billing and collection of payments for all designated payers.
Book
Book suppliers invoices according to GAAP guidelines and under consideration of legal requirements.
Build
Build effective relationships with internal and external partners.
Capture
Capture relevant data, transfer into concise and objective reports and presentations.
Check
Check and reconciles information and documentation to ensure accuracy and completeness.
Clarify
Clarify account discrepancies internally, but also with expediters, vendors & suppliers.
Coach
Coach and train analysts and newly hired team members.
Collaborate with
Collaborate with other departments to ensure billing accuracy.
Collaborate with Sales, Operations, and Support daily to ensure billing accuracy.
Collaborate with the collection process.
Collect
Collect and encode accessorial evidence per carrier account.
Communicate
Communicate issues or concerns with sales support.
Communicate price escalations with the billing team.
Compile
Compile and report on daily, weekly and monthly KPIs.
Compile billing information from various sources and reports.
Complete
Complete electronic invoice posting assignments per the turnaround standards.
Comply
Comply with policies and procedures as they relate to the job.
Conduct
Conduct analysis of complex accounts and determines necessary actions needed for claim resolution.
Contribute to
Contribute ideas for process improvements and increases in efficiency.
Contribute to balance sheet and P&L closing.
Coordinate
Coordinate with sales, offshore locations, customers and third parties.
Correct
Correct account / pricing errors in house accounts.
Create
Create and deliver month-end invoices to customers for payment.
Create and maintain billing schedules.
Create billing schedules and initiate revenue recognition within NetSuite.
Create SOP, reports and metrics.
Develop
Develop and deliver technical training material for external customers.
Develop and maintain process documentation.
Develop a strong understanding of internal technologies required for daily functions.
Develop good relationships with provider reps.
Engage
Engage in ad-hoc projects to help drive continuous process improvements.
Ensure
Ensure all processes follow government mandated and regulatory compliance protocols.
Ensure data accuracy within customer and transaction records.
Ensure monthly billing is completed by firm deadlines.
Ensure payments are captured and applied timely and accurately.
Ensure the account activities and billing process according to customer requirements.
Ensure the running of various billings and exception reports, by following up with team members.
Enter
Enter the billing information in the billing system (SAP) to generate invoices and credit memos.
Escalate
Escalate issues as needed.
Escalate issues to department management with recommendations and justification, where possible.
Execute
Execute the billing cycle including printing, billing portals / email, and filing as required.
Execute the SAP invoice run and process all invoices for mail or e-mail distribution.
Facilitate
Facilitate conference calls or meetings with internal and external parties.
Facilitate the collection of outstanding ESI invoices.
Facilitate the investigation and resolution of discrepancies.
Follow up
Follow up on issues and escalate with cross-functional billing partners including IT.
Follow up with customers regarding those payments.
Gather
Gather and format data into regular and ad-hoc reports, and dashboards.
Generate
Generate and issue invoices for external customers.
Handle
Handle complex special processes (i.e. BOD, 1099 s, Payroll, etc).
Handle customer complaints and resolve billing issues.
Handle more complex processes / issues / hold conditions utilizing system knowledge and experience.
Handle special billing or report requests.
Help
Help resolving billing disputes with cross functional teams.
Identify
Identify and analyze issues and problems, and resolves discrepancies in a timely manner.
Identify and suggest improvements to existing processes.
Identify and address areas of improvement on processes and procedures.
Identify and advocate for settlement resolutions which are based on contract / tariff.
Identify and aid the implemention of billing process procedures.
Identify and resolve short-payments, overpayments, and unapplied payments in a timely manner.
Identify challenges / issues and communicate to management.
Identify, document and present this gap analysis.
Implement
Implement the approved changes.
Initiate
Initiate appropriate follow-up action on mail returned as undeliverable or unclaimed.
Interface with
Interface with customers and resolves any problems or questions relating to billing.
Interface with external auditors for year-end audit.
Investigate
Investigate discrepancies using internal tools and processes.
Issue
Issue and distribute invoices.
Issue improving overall customer satisfaction.
Keep
Keep track of accounts receivable and transactions.
Lead
Lead continuous update of roadmap of enhancements for LI Billing processes and systems.
Lead efforts towards improving billing interface issues with IT / accounting.
Maintain
Maintain accounts receivable records.
Maintain accurate customer files.
Maintain a high degree of accuracy and attention to detail.
Maintain a high level of accuracy on assigned tasks.
Maintain current knowledge of billing policies and procedures.
Maintain current knowledge / training of billing policies and procedures with staff.
Maintain data in various systems to support historical and future invoicing and reporting.
Maintain delivery of service levels handling both inbound calls.
Maintain detailed weekly reports on all International billing.
Maintain pricing models for services and customer-specific requirements.
Maintain the privacy and security of all confidential client information.
Maintain tracking documents associated with pickups and deliveries.
Manage
Manage assigned portfolio of customer accounts as it relates to billing activities.
Manage Billing close process by preparing, reviewing and submitting invoices to customers.
Manage collection efforts and work closely with customers on a daily basis.
Manage customer inquiries.
Manage daily and monthly billing process.
Manage escalated billing exceptions.
Manage incoming checks, wire transfers, electronic payment activity, and credit card payments.
Manage month-end close process by recording and reconciling revenue JE's and AR aging.
Manage the communication of client schedule changes and ensure these changes are made in the system.
Manage the revenue and transfer pricing workbooks to ensure the billing is prompt and accurate.
Monitor
Monitor and review aged accounts receivable balances for delinquent accounts.
Monitor unbilled claims and work through various reports.
Order
Order or release payments due, when assigned by accountable management.
Oversee
Oversee the submission of client funding request for approval by the funder.
Participate in
Participate in ad hoc projects and initiatives.
Participate in audits requested by either customers or auditors, both externally and internally.
Participate in month-end closure procedures related to billing.
Participate in our customer support process.
Participate in the optimization of the billing process.
Perform
Perform any other duties as assigned by Director of Logistics and Process Engineering.
Perform data analysis to provide actionable recommendations.
Perform journal entries for the AR Department.
Perform month-end financial close journal entry requests, monthly reporting and analysis.
Perform other related duties and special projects as required.
Perform other special projects and analyses as directed by management.
Perform root cause analysis and develop corrective action plans to address recurring.
Perform routine account audits and updates.
Prepare
Prepare and analyze end of month sales reports.
Prepare and present analytical reports.
Prepare and present billing analytical reports.
Prepare final vouchers for all contract types.
Prepare formal correspondence in response to customer's questions or concerns.
Prepare invoice report for submission to funder for payment via portal.
Prepare reconciliations of general ledger account balances as part of month-end close.
Prepare reports required to complete billing.
Prepare Sales Order for fulfillment for warehouse team.
Prepare the documents for mailing to customers and government funding authorities.
Process
Process client bills (making / confirming appropriate edits to drafts).
Process monthly interface programs for various departmental programs.
Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met.
Process standard billing transactions for commercial clients.
Process to reduce errors, thus reducing costs necessary to support the customer.
Provide
Provide advice and guidance to assigned business / group on implementation of solutions.
Provide an opportunity to participate in share schemes.
Provide overflow & vacation back-up support, by supporting other accounting / finance functions.
Provide reports, statistical data, and metrics to leadership on dispute resolution trends.
Pull
Pull raw data for monthly and quarterly reports.
Record
Record invoices in accounting system, maintain back up documentation and distribute invoices.
Research
Research and resolution of manual workflows in BDE process.
Research and resolve accounting issues and other complex transactional items.
Research and respond to billing inquiries within established turnaround times.
Resolve
Resolve all billing-related requests and inquiries in a timely manner.
Resolve any billing issues as identified either internally or externally.
Resolve any issues or mistakes.
Respond to
Respond to attorney and Financial Partner inquiries regarding ESI.
Respond to customers in a timely manner within 24 / 48 hours of receipt of phone call or e-mail.
Resubmit
Resubmit claims and resolving any problems that arise.
Review
Review all billing to ensure billing is consistent with contractual terms.
Review and action accounts to ensure the best solution for the customer and the company is met.
Review and action billing inquiries.
Review billings for errors, working with accounting and operational teams to correct.
Review billing specifications upon receipt of contracts.
Review claim forms, invoices and outvoices for the accuracy.
Review finalized invoices for quality.
Review of monthly usage to check for accuracy / extensive data analysis.
Review unapplied payments in the system in an effort to get them properly applied.
Seek
Seek instruction for continuous improvement to advance developmental growth.
Setup
Setup contract workforce for employees and vendors.
Setup new customers in billing system.
Setup standards and monitor KPIs.
Submit
Submit address and name changes to customer accounts.
Submit invoices for manager approval.
Support
Support ad hoc requests and analyses aiming at improving results.
Support Billing team's Ways of Working daily huddles and visual management board updates.
Support the development of tools and delivery of training focused on delivering business results.
Support the maintenance of appropriate governance and controls over the trade capture process.
Support various teams with monthly close process.
Tabulate
Tabulate and monitor accessorial fees and collect data for payment approvals.
Take
Take that first one by applying to be a Billing Analyst.
Think
Thinks creatively and proposes new solutions.
Track
Track and report bookings of new contracts.
Train
Train and mentor peers but no direct supervisory responsibilities required.
Troubleshoot
Troubleshoot and resolve order management and billing issues.
Understand
Understand and comply with individual client billing guidelines.
Understand the end to end business process.
Update
Update CostPoint with all contract modifications.
Update & maintain desktop procedures for billing operations.
Use
Use discretion to structure tasks to meet expectations and prioritizes to meet deadlines.
Use initiative in carrying out recurring assignments independently without specific instructions.
Utilize
Utilize accounting tools for tracking client specifics and for reporting.
Utilize excel to review outstanding payments.
Validate
Validate customer purchase orders and contracts for completeness and consistency.
Validate invoice impacting changes following implementation of projects and releases.
Work with
Work collaboratively with internal and external partners.
Work with collections department to keep the accounts receivable balances up to date.
Work with IT as needed for billing report requests.
Work with management team to resolve billing / invoice inquiries.
Work with PM's to establish appropriate work break down structure for new contracts.
Work with Regional Ops Managers and coordinators to correct systemic account / pricing errors.
Work with the branches and Monitoring department to research and resolve customer issues.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Billing Analyst:
Billing
MS Office
MS Outlook
Sales Contract Negotiating Process
Most In-demand Soft Skills
The following list describes the most required soft skills of a Billing Analyst:
Written and oral communication skills
Attention to detail
Analytical ability
Interpersonal skills
Organizational capacity
Problem-solving attitude
Detail-oriented
Leadership
Teach others
Time-management
Organized
Team player
Creative
Multi-task
Ability to manage multiple tasks
Bilingualism
Deal with a variety of concrete variables in situations
Problem analysis
Self-starter
Solve practical problems
