An Analyst Operations is a professional who plays a crucial role in analyzing and optimizing operational processes within an organization. They focus on improving efficiency, identifying areas for cost savings, and enhancing overall performance. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for Analyst Operations.

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Main Responsibilities of an Analyst Operations

The following list describes the typical responsibilities of an Analyst Operations:

Adhere to

Adhere to internal procedures and best practices at all times.

Analyze

• Analyze customer feedback and identify opportunities for enhancing operational processes.

• Analyze operational data and identify patterns, trends, and insights.

• Analyze processes to collect and record data and implement efficiencies.

Assist

• Assist in budgeting and resource allocation for operational projects.

• Assist in the development and implementation of operational strategies.

• Assist in the maintenance capital stewardship with the field.

Broader

Broader work or accountabilities may be assigned as needed.

Build

• Build change management plans of varying scope and type.

• Build effective relationships with internal / external stakeholders.

Carry out

Carry out and coordinate project aspects in your activity sector.

Check

Check and reconciles information and documentation to ensure accuracy and completeness.

Close

Close the finance for the day.

Collaborate

• Collaborate and support project teams and business representatives throughout projects.

• Collaborate in analyzing the performance of products, systems or processes.

• Collaborate to some projects (e.g. technology and process improvements).

• Collaborate with cross-functional teams to streamline workflows and reduce bottlenecks.

• Collaborate with IT teams to optimize the use of operational software and tools.

• Collaborate with suppliers and vendors to optimize supply chain operations.

Complete

• Complete any ad-hoc tasks as identified by the line manager.

• Complete system testing for Change Control enhancements.

Conduct

• Conduct competitor analysis to benchmark operational performance.

• Conduct cost analysis and develop cost-saving initiatives for operational processes.

• Conduct cost-benefit analysis for operational investments and initiatives.

• Conduct problem solving and troubleshooting of the QR Applications and its components.

• Conduct research and gather data to support operational decision-making.

• Conduct root cause analysis to identify and resolve operational issues.

Coordinate

• Coordinate and participate in cross-functional meetings and workshops.

• Coordinate and support software upgrades and post deployment validations.

• Coordinate the issue or enhancement resolution with 3rd party vendors when necessary.

• Coordinate the variance explanation for OPEX monthly with the field.

• Coordinate training and knowledge transfer activities for operational processes.

• Coordinate with stakeholders to gather operational requirements and specifications.

Create

• Create and maintain user guides, manuals, knowledge base articles and other related materials.

• Create training materials and conduct training sessions as required.

Develop

• Develop and maintain operational performance metrics and dashboards.

• Develop and maintain standard operating procedures (SOPs) for operational processes.

• Develop, implement and sustain an accrual process for operational costs.

Discuss

• Discuss possible solutions and make suggestions.

• Discuss with counterparties to agree on amounts and quantities owed, following thorough analysis.

Document

Document continuously our processes, controls, and work tools.

Ensure

• Ensure alignment between stakeholders.

• Ensure all activities are compliant with corporate standards.

• Ensure compliance with regulatory requirements and industry standards.

Evaluate

Evaluate information related to programs and business initiatives to identify assurance risks.

Execute

Execute work to deliver timely, accurate, and efficient service.

File

File and store correspondence.

Foster

Foster a culture of continuous improvement and operational excellence.

Handle

Handle and resolve issues involving all operational and various IT.

Help

• Help determine business priorities and best sequence for execution of business / group strategy.

• Help develop and implement new work processes and systems.

Highlight

Highlight risks and trends where operational costs are exceeding targets.

Identify

• Identify and analyzes issues and problems and resolve in a timely manner or escalates as required.

• Identify and mitigate operational risks through risk assessment and management.

• Identify business needs, designs / develops tools and training programs.

• Identify opportunities for process improvement and operational efficiency.

Implement

• Implement and monitor key performance indicators (KPIs) for operational processes.

• Implement these changes across Gibson Energy operating entities.

Maintain

• Maintain clear and effective communications with immediate colleagues and Management.

• Maintain proper relations with traders, partners, and counterparties.

Manage

• Manage adequately the operational and financial risks.

• Manage technical records required for assurance and compliance activities.

Monitor

• Monitor activities and ensure compliance with established policies, standards and procedures.

• Monitor and evaluate operational performance against established targets and benchmarks.

Participate in

Participate in process mapping and process reengineering initiatives.

Perform

• Perform data modeling, forecasting, and scenario analysis for operational planning.

• Perform system administration of corporate applications.

Prepare

Prepare reports and presentations to communicate findings and recommendations.

Present

Present value adding insights and prepare actionable recommendations to act upon data insights.

Process

• Process and record monthly credit card statements.

• Process simple to very complex money transfers.

Propose

Propose ideas and solutions to improve the quality, efficiency, and to reduce our risks.

Provide

• Provide advice and guidance to assigned business / group on implementation of solutions.

• Provide data analytics, and forecast suggestions as part of the CFO scorecard process.

• Provide direction to junior staff.

• Provide high quality of work to ensure data, process and information integrity.

• Provide input into the planning and implementation of operational programs.

• Provide limited administrative support to management team.

• Provide support to multiple operational areas relating to Enterprise queries.

• Provide technical support to personnel on business processes, tools and applications.

Stay updated on

Stay updated on industry trends and best practices in operational management.

Support

• Support change management initiatives related to operational improvements.

• Support project management activities related to operational improvements.

• Support the implementation, maintenance, and sustainment of vendor solutions.

• Support the implementation of new systems or technologies to enhance operations.

Understand

Understand operational governance and management.

Work with

• Work closely with department leadership to fully maximize and enhance the system.

• Work independently to research and resolve problems considering multiple avenues for resolution.

• Work with stakeholders to synthesize data into various formats for presentations or reports.

• Work with teams to develop and track corrective action requirements.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Analyst Operations:

1. Data analysis and data modeling.

2. Proficiency in statistical analysis and data visualization tools.

3. Advanced Excel skills for data manipulation and analysis.

4. Knowledge of database management and SQL querying.

5. Experience with process mapping and process improvement methodologies (e.g., Six Sigma, Lean).

6. Familiarity with operational performance measurement techniques and metrics.

7. Proficiency in using analytics and business intelligence software.

8. Understanding of project management principles and methodologies.

9. Knowledge of financial analysis and cost accounting.

10. Proficiency in using operations management software and tools.

11. Familiarity with supply chain management principles and practices.

12. Understanding of risk assessment and risk management methodologies.

13. Knowledge of regulatory compliance requirements in relevant industries.

14. Experience with data mining and data-driven decision-making.

15. Proficiency in using enterprise resource planning (ERP) systems.

16. Knowledge of business process automation and workflow management.

17. Familiarity with inventory management and optimization techniques.

18. Understanding of quality management principles and methodologies.

19. Experience with data integration and data warehousing.

20. Knowledge of industry-specific operational tools and technologies.

Most In-demand Soft Skills

The following list describes the most required soft skills of an Analyst Operations:

1. Analytical thinking and problem-solving skills.

2. Strong attention to detail.

3. Excellent critical thinking and decision-making abilities.

4. Effective communication skills, both verbal and written.

5. Strong interpersonal skills for collaborating with cross-functional teams.

6. Ability to work independently and take initiative.

7. Adaptability and flexibility to navigate changing operational requirements.

8. Excellent organizational and time management skills.

9. Strong presentation skills for conveying complex information.

10. Ability to work under pressure and meet deadlines.

11. Demonstrated ability to work with confidential and sensitive information.

12. Active listening skills to understand stakeholder needs and concerns.

13. Strong problem-solving skills to address operational challenges.

14. Ability to influence and persuade stakeholders towards operational improvements.

15. Teamwork and collaboration skills for effective project implementation.

16. Ability to effectively prioritize tasks and manage multiple projects.

17. Detail-oriented mindset to ensure accuracy in operational analysis.

18. Customer service orientation to understand and meet client needs.

19. Continuous learning mindset to stay updated on industry trends.

20. Professionalism and ethical conduct in handling operational data and information.

Conclusion

An Analyst Operations plays a crucial role in optimizing operational processes within an organization. By analyzing data, identifying improvement opportunities, and collaborating with cross-functional teams, they contribute to enhancing efficiency, reducing costs, and driving overall performance. Possessing a combination of technical skills such as data analysis, process improvement, and project management, along with essential soft skills like analytical thinking, communication, and adaptability, Analyst Operations professionals are well-equipped to contribute to operational excellence and support organizational success.