Service technician is responsible for providing technical assistance to support customers and solve issues. They diagnose problems and repair different type of equipment depending on their area of expertise. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Service Technicians.

Get market insights and compare skills for other jobs here.

Main Responsibilities of Service Technician

The following list describes the typical responsibilities of a Service Technician:

Adhere to

• Adhere to all company policies and procedures.

• Adhere to all company policies, procedures, and Company code of Ethics.

Administer

Administer daily reports for the Utility Department.

Advise

Advise of process to assign work to trades at a later date.

Analyze

Analyze, plan, and perform preventative maintenance of HVAC systems.

Answer

Answer and respond to incoming customer service calls.

Arrange

Arrange own travel and accommodation using company procedures and policies.

Assemble

• Assemble and test motors for specified performance.

• Assemble assistive devices.

• Assemble control panels, motor panels and HMI panels.

Assess

• Assess and list service items that fall within warranty guidelines.

• Assess and troubleshoot issues clients may be having with their device.

• Assess product / equipment performance based on field support data.

• Assess the customer's spare parts inventory and recommend adjustments as required to ensure.

Assist with / Assist in

• Assist customers with parts inquiries and technical questions via email and phone.

• Assist fellow Service Technicians and / or Installation Sub-Contractors with duties as needed.

• Assist in customer training.

• Assist in jurisdictional and other required testing.

• Assist in preparation of job estimates and proposal submissions.

• Assist in system inspections.

• Assist in the cleaning of available apartments and or models.

• Assist in the day to day repair issues at various transit agencies.

• Assist in the general upkeep and maintenance of the service center.

• Assist in the Warehouse, Service Dept., or other functions to support fellow team members as needed.

• Assist other Departments and head office when required in the interest of our Customers.

• Assist other team technicians as necessary.

• Assist Technicians to perform and correct repairs.

• Assist with evaluation of Kaeser products for warranty, rebuilding and maintenance purposes.

• Assist with implementing and improving ERP system.

• Assist with landscape maintenance, and trash hauling as time permits.

• Assist with replacement products, as needed.

• Assist with start-up services as needed, working closely with the assigned installation specialists.

• Assist with wing-walking duties.

Assume

Assume the responsibility of being "ON CALL” when required.

Attend

• Attend company training sessions as requested.

• Attend weekly contractor safety meetings.

Audit

Audit the systems in place on a weekly basis.

Bill

Bill customers for repair work, and collect payment if they are not under warranty status.

Builds

Build, modify, and / or maintain test / prototype units (mechanical and electrical).

Clean

• Clean hangar floor and other work areas using cleaning tools or machines as required.

• Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.

Close

Close orders and provide work and technical reports to customer and Company.

Communicate with

• Communicate effectively with customer regarding repair check-ins, quotes, approvals and timelines.

• Communicate key insights and learnings with other members of the team / staff.

• Communicate professionally, respectfully and honestly at all times and communication.

• Communicate service and repair requirements effectively and efficiently to the service advisor.

• Communicate with customers during installation, start-up and maintenance of projects.

• Communicate with customers regarding details of the assessment and servicing required.

• Communicate with manufacturers as needed to help with diagnoses and parts identification.

• Communicate with your supervisor, customer service, dispatch, and other team members.

Complete

• Complete all documents associated with repairs in a timely manner.

• Complete all paperwork in a neat, accurate, thorough and timely manner.

• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.

• Complete all work according to the applicable safety requirements.

• Complete assigned installation and service routes in an efficient manner.

• Complete a timesheet and submit it on a weekly basis.

• Complete in detail a Service Report for the Services provided in a timely manner.

• Complete in-house training program.

• Complete monthly vehicle reports in a timely manner.

• Complete pre-employment drug test and background check process.

• Complete repairs on wood, tile, vinyl, hardwood, laminate, carpet, etc..

• Complete reports and documentation.

• Complete service by thoroughly cleaning and removing all trash from the work site.

• Complete service requests in a timely and thorough manner considering budgetary restraints.

• Complete service requests in residential apartments and throughout the community.

• Complete service tickets in a timely manner.

• Complete work orders and reports on schedule.

Conduct

• Conduct complex testing, analysis and troubleshooting.

• Conduct complex testing,analysis and troubleshooting.

• Conduct customer training.

• Conduct formal training with the customer.

• Conduct repairs as requested by Service Coordinator and Manager in an efficient manner.

• Conduct site surveys and provide accurate and complete information of results and / or findings.

• Conduct train-the-trainer programs for Services educational course offerings.

Configure

Configure, deploy, and support network printers.

Contact

Contact the customer with a quote for repairs or replacement of computer.

Contribute to

Contribute to building and updating training and instruction manuals.

Coordinate

• Coordinate and communicates with project lead, other contractors, client and dispatchers.

• Coordinate repairs with other Engineers, contractors, suppliers and agents.

Create

Create a positive and respectful work environment.

Deliver

Deliver a Motion customer experience.

Determine

Determine and complete warranty claims as required.

Develop

• Develop and maintain excellent customer relations.

• Develop and maintain positive customer relations.

• Develop and program software (PLC and / or PC based) specific to customer requirements.

• Develop relationships with customers by listening and resolving issues in a timely manner.

• Develop service work scopes and assists with estimates for proposal activities.

• Develop service work scopes and assist with estimates for proposal activities.

• Develop your customer service expertise with those that prize that skill.

Diagnose

• Diagnose and troubleshoot server and PC hardware issues.

• Diagnose hydraulic systems and make recommendations for repair.

• Diagnose issues with hydraulic and electrical systems.

• Diagnose, maintain, and repair vehicle automotive systems.

• Diagnose problem and perform repair.

• Diagnose refrigeration systems and perform necessary repairs resulting in 100% customer satisfaction.

• Diagnose and repair electro-mechanical & pneumatic machines.

• Diagnose and repair to shop specifications.

• Diagnose system problems and make repairs.

• Diagnose, troubleshoot, and repair commercial plumbing and heating systems.

Document

• Document and perform work as outlined on repair order following all dealership and factory standards.

• Document implementations and solutions.

• Document in detail product problems and resolutions.

• Document preparation and certificate issuing to customers.

• Document repairs and maintain up-to-date equipment records.

• Document all equipment incidents in occurrence with both company and customer policies.

• Document, maintain, upgrade or replace hardware and software systems.

Draw

Draw attention to additional work required on customer's vehicle.

Drive

• Drive a forklift and / or use a hand cart as needed to move equipment and load / unload trucks.

• Drive refueling trucks, and towing equipment.

• Drive to various customer sites to perform installations and troubleshooting.

• Drive towards results, proactively identify risks and escalate effectively.

Educate

Educate people on our systems, about operation and maintenance of equipment.

Ensure

• Ensure all buildings and grounds are safe, clean and organized.

• Ensure all service tickets are completed in an efficient and thorough manner.

• Ensure all solutions adhere to applicable change control requirements.

• Ensure all work is preformed to CSG quality standards and practices.

• Ensure assigned vehicle is maintained in accordance with required standards.

• Ensure customer is satisfied with service and product.

• Ensure project deadlines, timely service and quality standards are met.

• Ensure proper maintenance is conducted for Company tools, equipment and vehicles used.

• Ensure safe working conditions are enforced and strictly adhered to in accordance to company policy.

• Ensure that customer cars are kept clean.

• Ensure that future guests cars are kept clean.

• Ensure that work is performed in a clean and safe manner.

Evaluate

• Evaluate and advise of any upgrades required in laundry rooms.

• Evaluate customers' needs, working quickly and efficiently.

• Evaluate possible service solutions based on client needs / concerns.

Execute

Execute to the highest standard, leave each day proud of the work and service you provided.

Exercise

• Exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

• Exercise judgment within defined procedures and practices to determine appropriate action.

Fix

Fix and eliminate deficiency items after Certification of Completion and Pre-Delivery Inspections.

Follow

• Follow all safety and health protocols in all areas assigned at all times.

• Follow all warehouse operational procedures and safety standards.

• Follow company communications guidelines and procedures under minimal supervision.

• Follow instruction, policies and procedures.

• Follow SEQ (Safety / Efficiency / Quality) Policies and Procedures.

• Follow manufacturer directions and warranty requirements when installing products.

• Follow the in house procedure for taking the necessary parts to solve these predicted issues.

Fulfill

Fulfill shipping & receiving orders for service & sales departments.

Generate

Generate Non-Conformance Reports (NCR's).

Grow

Grow and maintain professional and technical knowledge.

Handle

• Handle, address all customer inquiries in a timely manner and demonstrate professionalism.

• Handle incoming and outgoing freight.

• Handle complex escalations from more junior level service technicians.

Identify

• Identify and resolves problems for all types of service calls including emergency calls.

• Identity proper materials and quantities for new and existing projects.

Improve

Improve and maintaining customer service response time.

Input

Input, retrieve and archive inspection documentation program via the laptop computer.

Inspect

• Inspect and diagnose the service needs of light vehicles.

• Inspect and maintain building systems (heating, ventilation etc.).

• Inspect motor in operation, road test motor vehicles and test automotive systems and components.

• Inspect vehicle fluid levels and replace or replenish as necessary.

Install

• Install and diagnose / repair basic 12-volt systems related to truck accessories.

• Install and maintain steam and hot water heating systems.

• Install and repair metal roofs using hand and power tools.

• Install a new oil train plug and new oil filter and communicate oil levels to teammates.

• Install backordered material.

• Install custom trim (crown molding etc).

• Install hard drives, RAM upgrades and other basic hardware on your own.

• Install hardware and software system components at client locations within Canada.

• Install machinery and mechanical equipment.

• Install motors, thermostats, and humidistats.

• Install repair and maintain plumbing systems in commercial and residential environments.

• Install and services electronic and physical security products including pulling wire per.

• Install service & perform approved repairs as requested.

• Install sheet metal flashings.

Insure

Insure all vehicle permits are current.

Interact with

• Interact with customers and co-workers on a daily basis.

• Interact with clients and customers in a professional manner.

• Interact with customers and fill reports.

• Interact with customers providing service, recommendations and general guidance.

Interpret

Interpret company policies to workers and enforces safety regulations.

Intervene

Intervene in the event of a fire emergency by executing the fire emergency procedure.

Keep

• Keep shop area neat and clean.

• Keep supervisor informed of any delays, problems or unusual situations.

• Keep your truck inventory up to date.

Lead

• Lead on-site team and liaise with customer and ATS Project Manager.

• Lead with our customer promise in mind.

Liaise with

Liaise with the sales department on technical matters.

Lift

• Lift baggage from ground level to waist and overhead while loading aircraft.

• Lift, lower and carry objects up to 50 lbs..

Listen

Listen attentively and asks questions as appropriate.

Load

• Load and retrieve files from Control systems.

• Load and unload equipment while complying with DOT regulations for height, width and weight.

Maintain

• Maintain accurate time records and send to payroll when required.

• Maintain a clean and organized work area.

• Maintain a clean and organized work environment.

• Maintain a clean and organized work truck.

• Maintain a clean job site.

• Maintain a clean work area and automotive repair shop.

• Maintain a clean work area and performs work in a neat and orderly fashion.

• Maintain all service and repair records for serviced products.

• Maintain, analyze, troubleshoots and repair computer systems, hardware and computer peripherals.

• Maintain and cares for equipment as may be necessary for its continuous operation.

• Maintain and follows manufacturer warranty policies and procedures.

• Maintain and repair conveyor systems, and truck lift systems.

• Maintain any assigned service vehicle in a clean and professional manner.

• Maintain a professional appearance at all times.

• Maintain a professional image always.

• Maintain a safe work environment by following EHS&S guidelines, policies and best practices.

• Maintain detailed paperwork.

• Maintain expenses and required inventory within Handicare's guidelines.

• Maintain gas pumps by changing nozzles, hoses, splashguards, and filters and display boards.

• Maintain high customer satisfaction standards.

• Maintain proper inventory and ensure regular maintenance of supplied vehicle.

• Maintain required supplies in delivery vehicle at all times.

• Maintain Service Technician work schedule.

• Maintain training at or above 95%.

• Maintain truck inventory to ensure timely response to customer needs.

Make

• Make customer recommendations on maintenance plans and safe operation.

• Make suggestions for department improvement initiatives.

Manage

Manage, build, and mentor a team of marketers.

Manage

• Manage parts inventory, use, and cost.

• Manage vehicle inventory and replenishment in accordance with ADT standards.

Maximize

Maximize equipment up-time through timely response and effective and efficient repair.

Meet

• Meet key performance metrics and / or productivity goals as defined by the business.

• Meet regularly with direct supervisor at designated times to discuss c.

• Meet scheduling and on-call requirements (service calls, customer service etc.).

• Meet client needs by delivering products according to daily schedule and as required.

• Meet with customers at scheduled appointments.

Modify

Modify or updates equipment when required.

Monitor

• Monitor, report, and manage actual expenditure against a set budget.

• Monitor the function and safety of workplace and equipment.

Notify

• Notify customer and / or Operations Manager of findings.

• Notify sales department if you see equipment that needs attention.

• Notify Service Manager when customer's request may not be possible or may cause a safety issue.

Observe

Observe company safety and security procedures.

Obtain

• Obtain proper authorization for all repairs.

• Obtain price comparison on repairs prior to sending a vehicle to be repaired.

Operate

Operate vehicle in a safely manner and use field automation systems.

Order

Order and maintain parts needed to repair and maintain HVAC equipment.

Oversee

Oversee customer service activities in a territory.

Participate in

• Participate in any and all appropriate training.

• Participate in company-provided training opportunities.

• Participate in company provided training opportunities on latest industry technologies.

• Participate in on call rotation, volunteer to take on new challenges and work assignments.

• Participate in ongoing technical training to expand technical expertise.

• Participate in software and solution design reviews.

• Participate in stand-by emergency schedule for evening, weekend, and holiday coverage.

• Participate to develop and maintain a feeling of teamwork within the service area.

Perform

• Perform all other duties as assigned by management in a professional and efficient manner.

• Perform and document simple repairs on EUT as needed.

• Perform basic service truck driving functions in accordance with USS and DOT requirements.

• Perform blood collections by venipuncture and capillary techniques for all age groups.

• Perform complex diagnostics on HVAC systems and / or equipment.

• Perform detailed and accurate site inspections.

• Perform diagnostics, repairs and maintenance on vehicles.

• Perform equipment inspections, scheduled preventive maintenance services, and repairs.

• Perform first level and second level support.

• Perform general and specific inspections of equipment.

• Perform general maintenance on company trucks and equipment.

• Perform general vehicle mechanical repairs.

• Perform heavy lifting of glass to complete site glazing.

• Perform HVAC system checks and maintenance per company guidelines.

• Perform installation's if necessary.

• Perform manufacturer visit following the installation.

• Perform other duties, as assigned.

• Perform other related duties as assigned.

• Perform pre-delivery inspections of new in stock and sold units.

• Perform Pre-Delivery Inspections (PDI) of new cars.

• Perform preventive and routine maintenance.

• Perform programming, as required.

• Perform related duties as assigned.

• Perform road tests to confirm repairs are completed satisfactorily.

• Perform running repairs at site on surface equipment as required.

• Perform service, repairs, and maintenance.

• Perform service to windows & doors as required, may include removal and installation.

• Perform service warranty repairs, adjustments, or replacements.

• Perform simple service tasks without assistance.

• Perform Site surveys for system upgrades or new spaces.

• Perform some installation of windows and window components.

• Perform vehicle maintenance and repairs on all make and models (domestic and import).

• Perform volumetric test measures, meter analysis and minor repairs.

Plan

• Plan layout and installation of data communications equipment.

• Plan the maintenance with the client's fleet manager.

Practice

Practice safe driving and repair / product handling procedures.

Prepare

• Prepare all necessary information, tools, and parts to complete daily responsibilities.

• Prepare all repair and rental related reports.

• Prepare and maintain work materials and supplies.

• Prepare and maintain work zones.

• Prepare hand written work orders and check for outstanding recall campaigns.

• Prepare loose motors or trailers for delivery to customer.

• Prepare purchase invoices for customers.

• Prepare quotations and make.

• Prepare and perform all necessary repairs to vacant apartments for new residents.

• Prepare trash for pickup.

• Prepare weekly reports on sales calls and activities, and monthly sales commission reports.

Process

• Process requests of service manager in an accurate and timely manner.

• Process RMA requests within our ERP system.

Produce

Produce written inspection and quality assurance reports for internal and external customers.

Promote

• Promote and develop new service business opportunities with existing and new customers.

• Promote a safe working environment by following all safety procedures.

• Promote from within practice.

• Promote sales and service on company equipment.

• Promote the agency image by adhering to the Dress Code.

Provide

• Provide accurate KPI reporting.

• Provide a high level of customer service with quality workmanship.

• Provide all information as needed to the Service Dispatcher so that SAP data is current.

• Provide and do necessary action from routine service and install software updates.

• Provide care and security for all company resources.

• Provide continuity of customer operations and high levels of customer satisfaction.

• Provide customer feedback such as construction and other sales opportunities.

• Provide customer training as required.

• Provide daily updates to Maintenance Manager and Client.

• Provide daily updates to project manager, including time spent on each project.

• Provide detailed service reports into the reporting system.

• Provide event support when required.

• Provide exceptional customer service.

• Provide exceptional customer service to executives, their business managers and executive assistants.

• Provide expert project leadership and guidance to team as SME.

• Provide frequent and timely communications to the client, service coordinator or direct supervisor.

• Provide guidance, training and direction to lower level service techs.

• Provide helpful, friendly and responsive customer service.

• Provide high level of customer service.

• Provide Information and recommend services to the Sales team.

• Provide installation support in collaboration with the sales team during the high season.

• Provide local stakeholders updates on current repair status.

• Provide necessary training and support for next level service technicians.

• Provide necessary training to new or less qualified technicians as needed.

• Provide onsite commissioning of installed equipment following established criteria.

• Provide on-site maintenance and repairs for Commercial Burglar Alarm and Analog CCTV Systems.

• Provide onsite tech support and some remote help desk support to our clients.

• Provide on-site training to other Field Service personnel and service centers.

• Provide on-the-job training to customer personnel responsible for operating equipment.

• Provide service and customer support during field visits or dispatches.

• Provide support by picking up, delivering and installing cases.

• Provide technical skills to troubleshoot all matters relative to the facility maintenance program.

• Provide technical support for Divine staff.

• Provide technical support & leadership to meet our customer's electrical power distribution needs.

• Provide them with adequate reporting.

• Provide timely evaluation and feedback to trainees and their managers / supervisors.

• Provide training and assistance to technicians and may provide basic instruction to customers.

Punch

Punch work and repair work as deemed necessary.

Read

Read and follow engineering drawings, bill of Materials, and technical specifications.

Receive

• Receive payment for completed jobs.

• Receive / process shipments.

• Receive work orders and perform repairs as outlined to standards.

Recommend

• Recommend products and services based on observed customer needs.

• Recommend products and services that resolve their communications needs.

Record

• Record all activities related to repairs, routes, and other activities.

• Record parts, material, labor, subs and other cost data per assignment and returns unused resources.

• Record results and completes maintenance reports.

Remove

Remove debris from buildings as needed / assigned.

Repair

• Repair and improve all units prior to residents move in date.

• Repair and install electrical motors and hydraulic pumps.

• Repair and maintain machinery and mechanical equipment within the Facility.

• Repair and maintenance of modular solutions.

• Repair and reassemble sub-assemblies and perform final skin preparations.

• Repair and replace damaged components and wiring.

• Repair, build, test, and implement upgrade kits.

• Repair desktops and laptops (Eg. Lenovo, HP & Dell).

• Repair or replace mechanical units or components.

• Repair, replace or adjust countertops.

• Repair, troubleshoot and maintain packaged and split systems.

Replace

• Replace and upgrades equipment.

• Replace worn, damaged or faulty parts and motors.

Report

• Report findings and provide solutions for any issues that may halt progression.

• Report lost or missing tools to management.

• Report malfunction to supervisor.

Represent

• Represent company by serving as a direct customer contact.

• Represent the company to the customer on-site in a professional and well-organized manner.

Request

Request parts and equipment to maintain inventory as needed.

Research

• Research customer compliance within the program.

• Research, recommend ,and implement appropriate changes for process improvements.

Resolve

Resolve customer service issues in a timely and efficient manner.

Respond to

• Respond to customer requests in a timely manner.

• Respond to customers' concerns with the performance or functionality of their system.

Review

• Review all logs for open issues and prepares formal reports to customers and manager as necessary.

• Review all over-time and reports to Branch Manager inconsistencies or concerns.

• Review assigned work orders.

• Review list of parts with Manager and obtain approval to continue with servicing and repair.

• Review run sheet daily to get an overview of jobs scheduled.

Ride

Ride along with Apprentice trainee, passionate about coaching and teaching others the trade.

Rig

Rig boat package per factory specifications.

Run

Run reports as required by supervisor and monitors equipment levels.

Schedule

Schedule and organizes daily deliveries and pickups according to geographic territory.

Set

• Set clear expectations, interact and communicate in a professional manner with clients.

• Set up equipment and instructs patients on the basic use of equipment.

Share

Share new ideas and ways to improve the Technician Program Requirements.

Solicit

• Solicit sale of new or additional services or products.

Source

Source or fabricate replacement parts for electronic systems.

Submit

Submit daily report at end of shift to Manager with update on every service call done that day.

Suggest

Suggest additional services that are beneficial to customer.

Sump

Sump fuel trucks daily before fueling aircraft to check fuel for moisture or other contaminants.

Supervise

Supervise and direct external vendor to ensure regulations and operational procedures are followed.

Support

• Support CEL (Customer Experience Lead) & Planner on all technical aspects.

• Support developing operating and troubleshooting knowledge of the operations team.

• Support robot operations remotely in our web-based monitoring software.

Test

• Test all systems or components ensuring they are secure and working properly.

• Test and replace defective equipment or components.

• Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and voltage ratings.

• Test components and systems, using diagnostic tools and special service equipment.

Transport

• Transport aircraft on ramp using tugs.

• Transport company documents, files, or other items as required.

Travel

• Travel and service clients - maintenance of all types of Forklifts (Diesel, CAT Equip +).

• Travel to both domestic and international customer locations for long and short term support.

• Travel to customer locations.

Troubleshoot

• Troubleshoot and calibrate both mechanical and digital scales.

• Troubleshoot breakdowns and perform repairs as necessary.

• Troubleshoot equipment (RO systems, Softeners, media filters) and system controls.

• Troubleshoot pump installations and systems.

• Troubleshoot and repair equipment over the phone, via email and in-house.

• Troubleshoot complex issues.

• Troubleshoot system problems and resolve via physical equipment installation or software changes.

Understand

• Understand the importance of maintaining a clean and orderly workplace.

• Understand the operation and maintenance of test equipment.

Update

• Update job knowledge by Being a Life Long Student and participating in educational opportunities.

• Update the Site database to keep records current.

• Update vehicles in house and in the field with new service software.

Upload

• Unload inventory into storage unit and load vehicle with necessary inventory for jobs.

• Upload all paperwork (work orders, hazard assessments) to the Company's operating system.

Use

• Use a multimeter to diagnose problems with low voltage DC signal wiring.

• Use data analytics to identify trends in device usage and drive improvements.

• Use fall closing chemical kits on specific pools.

• Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.

• Use proper test equipment for troubleshooting.

• Use personal computer and / or tablet for email, ESS and training.

Utilize

Utilize wiring diagrams, piping schematics or engineering specifications for installing.

Verify

Verify receipt and shipping of all brokered samples and completes required documentation.

Visit

Visit client sites with company vehicle.

Work

• Work and drive safely and can recognize and avoid dangerous situations.

• Work as part of a team following company guidelines and safety policy.

• Work as required with little supervision.

• Work at customer's site in a professional manner.

• Work collaboratively with sales / operations team to set up equipment demonstrations.

• Work in a safe and responsible manner.

• Work includes equal portions of electronic, plumbing and mechanical work.

• Work performed will be a 50 / 50 mix of electrical and mechanical.

• Work safely and in accordance with Tesla and industry standard safety requirements.

• Work under general supervision of Field Services Manager.

• Work with dental clients to provide on-site service.

• Work with Field Engineers at customer sites.

• Work with minimal supervision.

• Work with other service technicians to install and repair windows and window products.

Write

• Write and broadcast mass communications.

• Write customer facing reports.

• Write for reuse, use controlled language.

• Write logs of each service performed and add notes to customer record.

• Write neat and accurate service reports.

• Write reports and authorizations.

• Write routine reports and correspondence.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Service Technician:

1. Valid Driver's License

2. Basic Electronic

3. Customer Service

4. Standing

5. Bending

6. Driving Record

7. Walking

8. Mechanical

9. Squatting

10. PC Skills

11. Operating System Familiarity

12. Imaging Software

13. Large Servers

14. Mainframe Computers

15. Reaching

16. Database Management Systems

17. Lifting Tools

18. Systems Architecture

19. Sitting

20. Microsoft Office Suite

21. Manipulating Objects of Varying Size

22. Repetitively Grasping

23. Working With Your Hands

24. Windows Xp

25. Windows 2000

26. Driving Several Hours Per Day, Rotating And Weekend Shifts

27. Hand-Eye Coordination For Prolonged Periods Of Time

28. Weight Requiring Fine Motor

29. Network / System Management

30. Stoop

31. Kneel

32. Climb

33. Drive A Motor Vehicle

Most In-demand Soft Skills

The following list describes the most required soft skills of a Service Technician:

1. Written and oral communication skills

2. Organizational capacity

3. Attention to detail

4. Problem-solving attitude

5. Detail-oriented

6. Work ethic

7. Interpersonal skills

8. Time-management

9. Work independently with little direction

10. Flexible

11. Self-motivated

12. Organized

13. Use vision abilities

14. Team player

15. Positive attitude

16. Bilingualism

17. Decision-making

18. Leadership

19. Diplomacy

20. Reliable

21. Multi-task

22. Analytical ability

23. Self-starter

24. Willingness to learn

25. Coach

26. Professional attitude

27. Teach others

28. Energetic

29. Dedicated team player

30. Punctual