Main Responsibilities and Required Skills for Pharmacy Manager
A Pharmacy Manager is responsible for supervising and managing the activities and schedules of pharmacy employees. They resolve operational problems such as customer complaints, supply shortages, and staffing issues and ensure the pharmacy operates in accordance to regulations and policies. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Pharmacy Managers.
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Main Responsibilities of Pharmacy Manager
The following list describes the typical responsibilities of a Pharmacy Manager:
Acknowledge
Acknowledge customers promptly and professionally.
Adapt
Adapt, develop and execute documented SOPs and work instructions.
Adapt the Operations and Employee's Manuals to reflect such policies.
Adhere to
Adhere to company policies, shared principles and quality management guidelines.
Adhere to quality, operational and productivity standards.
Administer
Administer injections / immunizations as requested in order to maximize patient care.
Advise
Advise customers on the selection of medication brands, medical equipment and healthcare supplies.
Advise on the administration, usage and effects of the medication.
Allocate
Allocate and manage staff resources according to changing needs.
Apply
Apply for required pharmacy accreditation license(s) and third party insurance agreements.
Assist
Assist in budget development and compliance.
Assist in maintain operational oversight of the packaging process and distribution logistics.
Assist leadership team with assessing and improving financial performance.
Assist pharmacy personnel in conducting inventory audit counts.
Assist pharmacy personnel with drug order inquiries regarding stock and tracking issues.
Assist project team with other duties as required.
Assist the pharmacy personnel, as needed, to assure productivity and operational efficiencies.
Assist with development and management of budgets.
Assist with the implementation and maintenance of a continuous quality assurance program.
Assist with the maintenance of the operations policy and procedure manual.
Build
Build confidence and respect of others through a positive and energizing style.
Build consensus - Your people-first mindset shows in all that you do.
Carry out
Carry out or delegate responsibility for cash handling, daily reports, banking and deposits.
Champion
Champion and model the development of subject matter expertise at store level.
Coach
Coach, develop and empower teams.
Collaborate with
Collaborate with other health care professionals in the provision of patient care.
Collaborate with Store Manager to define and develop new strategic business opportunities.
Collect
Collect relevant patient, drug and disease information.
Communicate
Communicate with leader / team to provide KPI and strategy updates.
Complete
Complete annual performance appraisal process.
Complete audits and ensure all compliance needs are met and safe practices are followed.
Complete mandatory training and voluntary continuing education workshops, as needed.
Complete third-party adjudications necessary to complete prescriptions.
Conduct
Conduct medication reviews and care conferences.
Conduct quality assurance on packing systems.
Conduct regular staff meetings for both effective communication and employee motivation.
Consult
Consult with patients to maximize Rx and OTC sales.
Control
Control access to the dispensary with respect to inventory and patient confidentiality.
Co-ordinate
Co-ordinate work schedules for all pharmacy personnel.
Create
Create an environment that encourages staff to report / resolve complicated issues.
Delegate
Delegate such responsibility to Pharmacists and / or responsible staff members.
Determine
Determine merchandise and services to be sold.
Determine staffing requirements.
Develop
Develop and implement marketing strategies.
Develop standard operating procedures.
Develop, tracks and makes every effort to achieve personal and departmental goals each year.
Drive
Drive employee engagement and industry leading customer experience within the district.
Engage
Engage customers and patients by greeting them and offering assistance with products and services.
Ensure
Ensure accuracy and appropriateness of all prescriptions dispensed.
Ensure all existing and new staff adhere to store policies.
Ensure all new employees read the Employee's Manual and sign the Policy Acknowledgment Letter.
Ensure all Pharmacy team members are in compliance with the uniform policy.
Ensure all prescriptions are filled accurately, efficiently and safely.
Ensure all privacy requirements are met, including customer confidentiality and consent management.
Ensure appropriate training plan for all new joiners.
Ensure a working environment that promotes respect and dignity among patient and staff populations.
Ensure Central Fill Operations policies and procedures are followed by all staff.
Ensure compliance with employment laws.
Ensure customer expectations are met.
Ensure daily operation, security and upkeep of dispensary computer.
Ensure delivery of quality pharmacy services to all patients and facilities.
Ensure employees remain motivated and enthusiastic.
Ensure inventory is placed in appropriate areas.
Ensure pharmacy team works cohesively to complete necessary activities.
Ensure policies and procedures comply with state Board of Pharmacy requirements.
Ensure prescriptions are properly priced and payment methods are clear.
Ensure proper labour relations and conditions of employment are maintained.
Ensure proper pricing of pharmaceuticals.
Ensure proper record keeping, reporting and timely communication with the Rubicon Accounting Office.
Ensure staff complete assigned training courses.
Ensure that all areas of the pharmacy are clean, neat and professional.
Ensure that all pharmacists perform job duties in accordance with the Pharmacist job.
Ensure that the pharmacy is at all times under the supervision of a licensed pharmacist.
Ensure that the pharmacy is operated professionally at all times.
Ensure that the store achieves and maintains financial growth.
Ensure that the store projects a warm, friendly and service oriented image to customers.
Ensure the communication of operational requirement / changes and site vision to all employees.
Ensure the communication of operational requirements / changes and store vision to all employees.
Ensure the completion of all pharmacy-related paperwork.
Ensure the completion of effective budget analysis, reporting and decision making.
Ensure the Pharmacists understand policies and procedures delegated in the Store Operator's absence.
Ensure the security and accountability of materials and goods with inventory control.
Entertain
Entertain good stakeholder relations with pharmacy governing bodies.
Establish
Establish a good relationship within the business community.
Establish and maintains operating policies and procedures.
Execute
Execute and tracks marketing sales plans to meet targets and company objectives.
Execute strategy ensuring that it aligns with functional strategy.
Facilitate
Facilitate a ‘team' culture that promotes caring, energy, enthusiasm and pride.
Facilitate regular team meetings to communicate and implement new / existing policy and procedures.
Facilitate staff meetings.
Follow
Follow recruitment policy and procedures as set out by Rubicon's Human Resources department.
Follow the performance review process as determined by Human Resources.
Generate
Generate and interpret weekly and monthly reports from the Pharmacy dispensing system.
Help
Help manage Front Store / OTC inventory ordering, maintenance and stocking as required.
Help to foster a customer of care trust and respect.
Identify
Identify and expand business opportunities with existing clients.
Implement
Implement operational & system improvements.
Implement price and credits policies.
Inspire
Inspire a positive, customer oriented culture and develop customer service KPIs.
Keep
Keep a current record of narcotic inventory to be used in the event of a robbery.
Lead
Lead Pharmacy Managers and oversee management development.
Maintain
Maintain an adequate inventory of pharmacy supplies, such as labels, vials, bags etc...
Maintain central fill drug formulary lists to meet the needs of the clients' requirements.
Maintain confidentiality and protect personal and organizational information at all times.
Maintain displays and merchandising on the sales floor.
Maintain employee personnel files in conjunction with the accounting department.
Maintain file integrity (i.e. patient files and narcotics register).
Maintain medication profiles of customers.
Maintain patient confidentiality and follow all practices consistent with the Privacy Act.
Maintain proper records for narcotics, controlled drugs and poisons.
Maintain records in accordance with applicable legislation.
Maintain store standards and conditions.
Maintain systems to measure improvements in quality, cost or patient care.
Make
Make every effort to obtain staff and interdepartmental input whenever appropriate.
Manage
Manage and control the P&L, claims, shrink and inventory.
Manage and supervise central fill daily production.
Manage clinical aspects and professional standards of pharmacy.
Manage clinical services and supervises the Clinical team.
Manage inventory and shrink.
Manage operations of the OTC business.
Manage pharmacy asset protection activities and oversees inventory management.
Manage staff and assign duties.
Manage staff to perform duties in order to complete prescription.
Manage team performance & development.
Manage the internal recruitment and selection process.
Manage the pharmacies day to day operations.
Manage the processing, ordering and inventory information systems.
Manage the time reporting of all team members to ensure the hours are appropriately recorded.
Manage unionized employees and the staff pharmacist(s).
Manage workflow in the dispensary.
Meet
Meet all requirements as a Designated Manager with OCP.
Monitor
Monitor Key Performance Indicators (KPIs) to measure success.
Monitor outdated stock and supplier returns, to ensure proper credit is received.
Monitor prescription inventory levels and identify approaching and critical expiry dates.
Operate
Operate Pharmacy computer, register equipment and other assigned tools.
Operate the store within the guidelines and objectives.
Optimize
Optimize customer experience through focused coaching and performance behaviors.
Oversee
Oversee hiring and training.
Oversee the organization, storage of inventory and consumables as per regulations.
Own
Own development of district business plans to drive sales / business growth.
Own district Income / Profit and Loss and drive performance to meet targets within Department.
Own succession planning and performance management.
Participate
Participate in initiatives to achieve strategic objectives.
Participate on an on-going basis, in continuing education programs for professional development.
Perform
Perform or assist with the year-end competency reviews and development of work plans.
Perform other duties as assigned to support.
Perform patient focused services as deemed eligible and appropriate for the patients.
Perform performance assessments (probationary, annually).
Perform periodic inventory counts.
Plan
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
Plan, organize, direct, control and evaluate daily operations.
Prioritize
Prioritize activities quickly in response to changing initiatives.
Promote
Promote Pharmacy campaigns, programs and services as appropriate.
Propose
Propose and implement enhancements to pharmacy systems to further promote productivity.
Provide
Provide clinical services based on the organizational framework.
Provide day-to-day Pharmacist scheduling in the pharmacy to accommodate business needs.
Provide leadership and expertise in all aspects of central fill pharmacy services.
Provide leadership skills, superior judgement, decision making and commitment to pharmacy team.
Provide medical information as required to patients and other healthcare professionals.
Provide pharmacy services and Company initiatives.
Provide superior customer service to every customer.
Provide training and support the pharmacy team members in their professional growth and development.
Provide work direction, resolves problems, and sets deadlines to ensure timely completion of work.
Read
Read and action store communications on in-store web.
Receive
Receive Rx orders and accurately reduce same to writing in adherence with local laws and regulations.
Recommend
Recommend corrective actions or follow up as required.
Recruit
Recruit, hire and supervise staff and / or volunteers.
Represent
Represent pharmacy operations in cross-functional meetings and projects.
Resolve
Resolve problems that arise, such as customer complaints, supply shortages, and staffing issues.
Resolve operational problems that impact productivity and pharmacy effectiveness.
Resolve staff issues and concerns.
Review
Review and maintain Workflow Queues on a daily basis.
Review complaints from internal / external customers and take action to remedy the complaint.
Review, interpret and accurately dispense prescribed medications when necessitated by workload.
Review KPI's with Pharmacist, Store Manager and Healthcare Supervisor.
Review of stock to identify expired inventory.
Review records and reports to determine compliance with Company operational expectations.
Schedule
Schedule all pharmacy staff members (includes pharmacist coverage for all hours of operations).
Screen
Screen candidate CV's as part of the pharmacy recruitment process and arrange interviews.
Submit
Submit requests for proposal.
Supervise
Supervise, provide leadership and develop a team spirit.
Supervise and manage the activities and schedules of pharmacy employees.
Support
Support the management of packaging services for our network of pharmacies.
Take
Take appropriate actions for an violations of store policies.
Take responsibility for decisions made and actions taken.
Track
Track and periodically report progress to senior management.
Understand
Understand and respond to local market needs and competition.
Use
Use data from IT systems to evaluate performance and quality and to plan improvements.
Work with
Work closely with suppliers to ensure best value for Mount Sinai Fertility Pharmacy and patients.
Work to improve production levels and lower costs to meet corporate goals.
Work with employees to anticipate and interpret customer needs and business challenges.
Work with leadership team to create monthly forecasts and other reporting as required.
Work with management to analyze operations and efficiency of the pharmacy.
Work with management to determine the need for overtime.
Work with pharmacy management to develop and communicate strategic business work plan goals.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Pharmacy Manager:
Pharmacy
Health Management Consulting
OTC Counseling
Management
Retail
Customer Offering
Patient Focused Care
People Leadership
Retail Pharmacy Setting
OTC Medications
Various Prescription
Standing
Pharmacy Professionals License
Most In-demand Soft Skills
The following list describes the most required soft skills of a Pharmacy Manager:
Written and oral communication skills
Interpersonal skills
Organizational capacity
Leadership
Problem-solving attitude
Attention to detail
Flexible
Responsibility
Compassion towards the customer
Empathy
Initiative
Priority management
Work with minimum supervision
Achieve specified goals
Sense of professionalism
