Main Responsibilities and Required Skills for Operations Team Lead
An Operations Team Lead is a professional who is responsible for managing and overseeing the day-to-day operations of a business or organization. This can include a wide range of functions, such as production, logistics, supply chain management, customer service, and more. They ensure that the team is meeting performance goals and delivering high-quality services or products to customers. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Operations Team Leads.
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Main Responsibilities of Operations Team Lead
The following list describes the typical responsibilities of an Operations Team Lead:
Adhere to
Adhere to established policies and procedures.
Adhere to policies and procedures that support the organization's goals and KPIs.
Administer
Administer daily work functions to ensure the achievement of daily business goals.
Align
Align risk and control processes into day to day responsibilities to monitor and mitigate risk.
Analyze
Analyze daily production reports to identify opportunities for improvement and report to management.
Analyze, identify and respond with sensitivity to the system support needs of all internal users.
Analyze outstanding debt and co-develop collection strategies.
Analyze productivity reports for all the Settlement Operations team.
Assemble
Assemble cost estimates for required resources and budgetary input.
Assist in
Assist in safety incident / accident investigations as needed.
Assist in the additional training of employees as required.
Assist in the recruiting process.
Assist the Supervisor to ensure individual and team production goals are met.
Assist the team with complex cases and know when to escalate issues as necessary.
Assist with identification of vendor non-compliance.
Assist with injury and incident reporting, investigation and resolution.
Assist with inventory, cycle counts, and team scheduling.
Attend
Attend periodic training seminars and safety trainings as assigned.
Build
Build and maintain close relationship vendors.
Build automate procedures using scripting tools and languages.
Build relationships with global team members.
Build strong relationships with other in store employees.
Build strong, sustainable stakeholder relationships with both internal and external customers.
Build sustainable relationships within the business, through open and interactive communication.
Coach
Coach and develop direct reports to build core competencies.
Coach individuals on the deep understanding of the day to day operational activities.
Collaborate with
Collaborate and integrate with other functional leaders to deliver special projects and initiatives.
Collaborate with Environment, Health & Safety and Process Safety Management.
Collaborate with other teams to get the best results for So Energy and our customers.
Communicate
Communicate and work with staff to ensure the proper movement of materials in the warehouse.
Communicate competitor activities.
Communicate effectively with the Retail Operations Management team.
Communicate effectively with the Shift Operations team.
Complete
Complete Inventory Adjustments / Transfers.
Complete inventory processes from receiving to ultimate delivery to customers.
Complete mid-year review process as well as annual performance reviews for direct reports.
Complete paperwork and documentation accurately and effectively.
Conduct
Conduct a complete shift turnover with other Shift Teams.
Conduct / coordinate emergency response.
Conduct daily start-up meetings.
Conduct meetings with team (staff meetings and one on one).
Conduct one-on-one meetings with team members to review Key Performance Indicators.
Conduct on the road ride-alongs with Field Operations team members and complete evaluations.
Conduct physical inventory.
Conduct product demos to entire staff.
Conduct risk assessments for recoveries and create daily recovery plans.
Contribute in
Contribute in providing clean management of SLAs, both upstream and downstream.
Create
Create a positive work environment where all staff are motivated to do their best.
Define
Define clear assignement for each individual in her / his sub-group.
Define, govern and manage the integration of multiple project and operations partners for RFO.
Design
Design and build better reporting tools.
Develop
Develop daily truck routes and dispatch to trucking team.
Develop policies, processes and standards to be applied when creating and managing IT RFO processes.
Develop self and others to improve performance in current role and to prepare for future roles.
Develop teams technical troubleshooting, basic design and documentation skills.
Devise
Devise overstock plan with the store.
Direct
Direct and influence the development and management of the ready for operations operating model.
Drive
Drive a continuous improvement ethos within the team.
Drive decisions and scope to ensure timelines are met and remain within budget.
Drive for process and procedural change to find efficiencies and reduce risk.
Drive strong employee engagement through meaningful initiatives.
Embrace
Embrace, coach, and evangelize agile values and principles.
Encourage
Encourage employee participation in wellness programs.
Ensure
Ensure a focus on maintaining data privacy in line with global and local requirements across HR.
Ensure compliance with same.
Ensure consistent, timely and appropriate circulation of updated information.
Ensure correct utilisation and distribution of your resources to maximise your team's outputs.
Ensure efficient production is achieved and standards are met.
Ensure escalation to second level if beyond the team's ability.
Ensure problem solving reports are resolved in a timely manner.
Ensure process consistencies in the operational development and execution.
Ensure production databases are properly maintained and information utilized for continuous.
Ensure program consistency & consolidation in response & remediation to audit observations.
Ensure prompt farmer payments in support of our commitment to improve farm viability.
Ensure quality and productivity goals are met on a daily basis.
Ensure records are kept secured and in compliance.
Ensure robust oversight plans across program and monitor adherence.
Ensure staff have the skills and resources to get things done.
Ensure supplies are ordered timely and stocked.
Ensure the dock is clear at the end of every shift.
Ensure the team provide exceptional customer service via phone and email.
Establish
Establish a reporting framework within the governance practice to track effectiveness and compliance.
Establish clear goals and expectations and hold team members accountable to expectations.
Establish or adjusts work assignments to meet daily production schedules.
Establish SMART Goals and Objectives.
Evaluate
Evaluate and recommend candidates for open positions and develop a guest-centric team.
Evaluate employee performance and provide constructive feedback.
Exhibit
Exhibit the desired behaviors that support our mission and values.
Facilitate
Facilitate employee meetings.
Follow
Follow directions specific to each order.
Follow the integration and probation period of new employees.
Foster
Foster a productive team environment aligned with CSO-TO Mission and Objectives.
Generate
Generate, process, and file reports.
Give
Give honest and constructive feedback to support individuals to meet expectations.
Handle
Handle administrative activities (e.g. labor time, travel, and expenses review and approval.
Handle most complex issues received (escalated client or card network issues).
Help
Help develop and maintain a collaborative relationship with all stakeholders.
Help resolve customer complaints related to quality / quantity.
Identify
Identify opportunities to streamline processes and reduce trial complexity.
Identify areas and opportunities for development and career advancement in your team.
Identify opportunities for resources optimization.
Identify staff and team knowledge gaps and guide them to solutions.
Identify synergies to optimize TO project / study team organization.
Implement
Implement departmental training and job rotation activities.
Implement measures to ensure accuracy in the inventory management system.
Initiate
Initiate plan to motivate Associates.
Inspect
Inspect all set-ups to verify proper set-ups are completed prior to start-up.
Instruct
Instruct and train employees in proper work methods, practices and safety regulations.
Insure
Insure a pleasant and productive shopping experience for all customers.
Interact with
Interact professionally with and communicate effectively with others.
Interact with external and internal customers with a positive demeanor.
Interpret
Interpret instructions, reports and information.
Keep
Keep abreast of developing trends and patterns to ensure your team is equipped to do their job.
Keep area updated with 5S..
Keep up to date with process changes and ensure you adhere to them.
Lead
Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes.
Lead and hold others accountable.
Lead a team and work with project partners and vendors in order to meet Suncor objectives.
Lead monthly, quarterly audits for the function to ensure delivers are met.
Lead team members on daily merchant funding and card network settlement operations.
Lead team onboarding and learning.
Lead team to work in the same way and hold others accountable to this commitment.
Learn
Learn and adapt to current technology needs.
Log
Log pick ticket on log sheet.
Log shipments into computer system; and communicates issues with other staff or other departments.
Maintain
Maintain a clean and safe work environment.
Maintain a high level of personal Customer Service.
Maintain and process Purchase Orders.
Maintain a scheduled sanitation program for daily, weekly, monthly and quarterly activities.
Maintain electronic files.
Maintain good housekeeping and safety of work areas.
Maintain high standard of retail customer service experience.
Maintain Productivity and Quality standards to ensure maximum efficiency of operations.
Maintain time and attendance, productivity and quality records daily.
Make
Make decisions that sustain the planet.
Make sure the work area remains clean and neat, promoting a safe work environment.
Manage
Manage a highly professional network support team.
Manage and investigate employee complaints and concerns.
Manage contractor relationships and maintain contractor files.
Manage retention of talent and keep attrition levels to acceptable standards.
Manage scheduling and staffing for Team Members.
Manage the manufacturing areas to ensure that production objectives are met.
Manage the network operations team to meet project goals and adhere to approved standards.
Manage workload and prioritize tasks independently.
Measure
Measure, report on and improve metrics such as NPS, hours per case, and employee satisfaction.
Meet
Meet and coordinate activities with contractors, government agencies, landowners, vendors and others.
Meet and coordinate O&M activities and capital with customers.
Mentor
Mentor and provide on-the-job performance coaching.
Monitor
Monitor and maintain services.
Monitor and review all reports and develop strategies for improving RSC productivity.
Monitor recovery success and identify opportunities for improvement.
Monitor the activities of the operational teams to ensure schedules and standards are met safely.
Monitor the level of GMP compliance in their area on an on-going basis.
Obtain
Obtain and share information, ideas, and problems.
Operate
Operate facility in a manner consistent with our Food Safety Plan.
Operate order selectors and forklifts.
Order
Order and maintain supplies for the terminal.
Organize
Organize daily assignments / workload to Team Members and assigns duties accordingly.
Oversee
Oversee Quality Control and Identify opportunities to improve procedures and client offering.
Participate in
Participate in interviewing and makes recommendations for selection.
Participate in testing and implementation of new systems and processes as required.
Participate on the Joint Occupational Health and Safety Committee as required.
Perform
Perform Capacity and Availability Planning.
Perform complex tasks within an area or department when required.
Plan
Plan, assign, direct and follow-up on all work activities in your area.
Prepare
Prepare and distribute standard and ad hoc HR reports within specified guidelines.
Prepare and generates the daily productivity report (TPR) for management.
Prepare schedules for temporary associates and own their hiring and termination.
Prepare weekly work schedules.
Prioritize
Prioritize daily workflow to ensure customer requirements are met.
Process
Process "Zero” sheet and verify shipment of all orders.
Promote
Promote employee engagement, mission and purpose.
Provide
Provide business leadership to ensure that team meets or exceeds Manufacturing Excellence KPI's.
Provide coaching and support using QA feedback to ensure development and upskilling of team members.
Provide daily direction to the associates within the department.
Provide development and training in all functional areas.
Provide feedback to associates on process related activities and productivity.
Provide highest level of support to all customers both internally and externally.
Provide input into budget as required, and adheres to budget requirements.
Provide recommendations to improve overall department.
Provide service and a shopping experience that meets the needs of the guest.
Provide staff with coaching, training, and opportunities for growth to improve their skills.
Provide training aimed at expanding the capabilities of the operations staff.
Provide work direction to Associates within assigned group.
Recommend
Recommend improvements and changes as needed.
Reconcile
Reconcile PO / Salesforce Receiving Log and Farm Invoices and post Purchase Orders.
Remain
Remain Product "expert” through ongoing product knowledge training.
Review
Review all fulfillment reporting to identify gaps and develop a plan to resolve.
Review records, reports, documents to comply with Company operational expectations.
Seek
Seek and provide feedback and coaching to enhance performance.
Serve
Serve on various committees (e.g. loading committee, receiving committee).
Supervise
Supervise all molding personnel in the performance of their duties for the team.
Supervise the unloading of vessels and product movement according to established procedures.
Support
Support and maintain our next generation Corporate network.
Support key performance indicators.
Support the Field teams as the first point of contact when they are on the road.
Support the implementation of global operational improvement strategies.
Support the Network Engineering Manager in project delivery requirements where necessary.
Take
Take appropriate action regarding sales order fulfillment completion / exceptions report.
Take appropriate action to address Member Experience issues.
Take initiative in finding and implementing improvements.
Train
Train and act as a resource for other Operations Associates.
Train Associates in the proper execution of standard operating procedures (SOP's).
Triage
Triage problem inventory throughout the warehouse.
Understand
Understand the business strategy and objectives for clinical programs managed by his / her sub-group.
Understand the importance of clear communication adapted in a manner suitable for the audience.
Understand various systems needed to perform research.
Undertake
Undertake customer moves, adds and changes as necessary to tight delivery deadlines.
Unload
Unload inbound shipments, pick orders and load outbound shipments.
Update
Update shift supervisor and the Maintenance Department of any problems or concerns.
Use
Use systems to analyze reporting and work with management teams to implement solutions to close gaps.
Validate
Validate reconciliation between reports and automated entries made from various systems.
Work with
Work in a climate-controlled, smoke-free internal environment.
Work independently and as part of a team.
Work with our Customer Service teams within an extended hours environment.
Work with PM to manage off-project coverage and development plan for project leads and yourself.
Work with Shift Leads and Managers to identify problems and work to make improvements.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Operations Team Lead:
Management
Leading People
Customer Focus
Most In-demand Soft Skills
The following list describes the most required soft skills of an Operations Team Lead:
Written and oral communication skills
Leadership
Organizational capacity
Problem-solving attitude
Attention to detail
Analytical ability
Troubleshoot problems
Flexible
Interpersonal skills
Detail-oriented
Multi-task
Collaborative
Build relationships with a variety of stakeholders
Coach and train other associates
Deal effectively with a wide range of personalities
Deal with adversity
Dynamic personality
