Main Responsibilities and Required Skills for Operations Specialist

An Operations Specialist is responsible for preparing reports to monitor and boost team efficiency. They streamline daily operations and prepare and analyze forecasts and inventory. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Operations Specialists.

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Main Responsibilities of Operations Specialist

The following list describes the typical responsibilities of an Operations Specialist:

Achieve

Achieve established service standards for assigned tasks and responsibilities.

Adhere to

Adhere to company policies and guidelines.
Adhere to mutual fund industry rules and regulations along with internal policies and procedures.

Administer

Administer all credit / rebills to customer maintaining correct accounting.
Administer correspondence regarding claims.
Administer first aid to children in accordance with company policy.
Administer IS Change Control processes.
Administer terminal relationships, transactions, documentation and reporting.

Adopt

Adopt, integrate, and promote new technology as it becomes available.

Advise

Advise and assist with client reporting.
Advise COO / CAO of findings and recommendations.
Advise others on technical issues.

Aid with

Aid with the completion of multiple paperwork documents.

Alert

Alert crash crews of emergencies.

Analyze

Analyze and interpret data in a methodological approach and provide ongoing reports.
Analyze data to contribute to program strategy and client deliverables.
Analyze how information is recorded and how the process can be improved.
Analyze the impact and effectiveness of the program through periodic reviews.

Answer

Answer any / all customer inquiries directed to the area level.
Answer the Tier 2 hot line and resolves complex issues.
Answer client's queries on timely manner and with accurate information.

Apply

Apply predefined acceptance and quality criteria to ensure adequacy, accuracy and legitimacy of data.

Approve

Approve and processes all telecom, purchasing, supply, operations and facility requests.

Assess

Assess future growth expansion and ensure consistency with operational requirements.

Assist in / Assist with

Assist business area with inquiries pertaining to transactional activity.
Assist in asset reconciliation.
Assist in Development of standard work for operations personnel.
Assist in gathering and tracking LETRS 3rd Edition implementation information.
Assist in maintaining timely updates in department communications.
Assist in preparing PowerPoint presentations.
Assist in regulatory process with Distributors in South LatAm countries for Health System.
Assist in the Account renewal process.
Assist in the day to day entry of Front of House and Back of House invoices for various locations.
Assist Pharmacy Benefit Operations Management team with new client implementations.
Assist with challenging client requests or issue escalations as needed.
Assist with complex and / or time-consuming administrative tasks for the sales team as needed.
Assist with financial sales reporting and analysis.
Assist with maintaining compliance with FCC laws and other regulations.
Assist with monthly reporting for the management team.
Assist with other related duties as required.
Assist with preparing information required for quotes or address potential services.
Assist with the administrative support for the District Director.
Assist with the coordination and scheduling of maintenance activities.
Assist with vendor audits as needed.

Assure

Assure that company procedures are followed and, if needed, procedures / policies are revised.

Attend

Attend any departmental meetings or training as per the schedule.

Batch

Batch record remediation and update execution.

Break down

Break down work into the process steps.

Build

Build robust attribution models that effectively measure performance of each channel.
Build tools and automation that eliminate repetitive tasks and prevent incident occurrence.

Calculate

Calculate applicable taxes using our tax tool.
Calculate Cash availability with accuracy when required by client.

Categorize

Categorize and draw trends.

Champion

Champion and coach shop floor on our Company s principles and projects.

Check

Check accuracy of flight plans and coordinate them.
Check that all toys and other objects are clean and safe.

Clear

Clear up any payment exceptions.

Collaborate

Collaborate with Customer Success Managers to coordinate communication with strategic customers.
Collaborate with developers on operations-related issues and provide support.
Collaborate with suppliers for hardware purchasing and returns (RMAs).

Collaborative

Collaborative work style and commitment to get the job done.

Collect

Collect and distribute interview feedback.

Communicate

Communicate and track product recalls on a as required basis.
Communicate effectively and clearly while paying attention to detail.
Communicate improvement, updates and obsolescence management of products to the Product Manager.

Complete

Complete initial policy checks.
Complete other tasks as requested.
Complete tasks as assigned in ASANA.

Conceptualize

Conceptualize and coordinate community events.

Conduct

Conduct customer focused presentations in small group settings.
Conduct exit interviews and recommend improvement action if necessary.
Conduct quality control checks through project life cycle to ensure accuracy.
Conduct Venue sourcing and negotiations via Cvent Supplier Network.

Configure

Configure account settings for all customers as part of implementation process.
Configure, optimize, and ongoing optimization of all CS tech stack.

Confirm

Confirm charges from service providers as needed.
Confirm with XF stakeholders that messaging is approved.

Contribute to

Contribute good idea to improve bidding operations.
Contribute input to updates.
Contribute to business continuity planning and practices.
Contribute to FAQs, internal and external documentation to drive understanding of our product.
Contribute to key elements of strategic development for a program.

Coordinate

Coordinate and implement operational activities.
Coordinate and support all equipment being sent to vendors for maintenance or calibration.
Coordinate cross-functional communication between CSMs, and product managers / teams.
Coordinate day-to-day activities to support the fulfillment of outbound orders.
Coordinate medical affairs projects to ensure timely execution of deliverables.
Coordinate sales bonus calculation and process into payroll.
Coordinate with refund requests or returned products.

Create

Create ad hoc reports of significant system trends, including problem occurrences and responses.
Create and check customer and material related data.
Create and collaborate on all internal presentations.
Create and document tests of different campaigns.
Create and maintain reporting dashboards on marketing and sales effectiveness and business results.
Create and update daily desk procedures / job aides.
Create experiential exercises to drive high level of interactivity and retainment.
Create graphics, including IT problem notification flows.
Create new processes and implement new / improved legal department operations.
Create, review, maintain and update documentation.
Create, review, maintain, and update documentation.
Create robust plans and strategies to ensure adoption of these practices in all Freshii locations.
Create work orders and send to technicians that have accepted the new install opportunity.

Define

Define and execute a robust, x-channel test & learn plan.
Define control group / AB test.

Deliver

Deliver supplies and materials to and from tax offices.

Deposit

Deposit check received from customers.

Design

Design and implement solid Compliance reporting structures.

Determine

Determine the root causes of incidents.

Develop

Develop and implements actionable plan for implementation across organizations.
Develop and implements manufacturing processes across organizations.
Develop and maintain contact center platform work instructions and job aids.
Develop and shares best practices.
Develop cohesive automated workflows and pull targeted lists.
Develop concepts for continuous improvements of tools, processes, and content.
Develop daily integrated directorate schedules for Senior Executive team members.
Develop, define and deploy best practice management information processes, techniques and tools.
Develop expert knowledge of State Street systems and operating model.
Develop internal Cobalt customer support processes that drive efficiencies and scale as we grow.
Develop our process and automation strategy.
Develop site-specific strategies to promote appropriate patient enrollment.
Develop timelines and tracks project implementation activity against contract compliance.

Distribute

Distribute and process applicant and new hire paperwork.

Document

Document, communicate and monitor the status of partner projects.
Document release processes.

Draft

Draft and transmit legal correspondence, including drafting letters, memos and faxes.
Draft forms and coordinate transfers with custodians.

Drive

Drive entire maintenance renewal business with partners & customers.
Drive for continuous improvement and education.
Drive to mitigate execution risk to achieve the desired business outcomes.

Enjoy

Enjoy leveraging data to make decisions and get to the root cause of customer needs.

Enrich

Enrich our culture of uniqueness, inclusivity, and empowerment.

Ensure

Ensure accuracy and quality.
Ensure accuracy and quality of signed quotes and agreements.
Ensure accurate customer data, and reconciliation activities across businesses.
Ensure all activities are performed within pre-defined timelines.
Ensure all project processes are completed.
Ensure and maintain publication of the service offerings.
Ensure compliance with every step in the recruitment operations lifecycle.
Ensure consistency / standardization of system applications.
Ensure corporate spend is within Health Care Compliance (HCC) guidelines.
Ensure correct cash monitoring is done on funds when standing instruction from client.
Ensure critical SLAs are met which will include an on-call schedule for emergencies.
Ensure escalation of deviations per procedures.
Ensure Income Repatriation is done correctly and as per client's instruction.
Ensure no overdrafts are incurred as a result of processing errors.
Ensure operational KPI's are achieved.
Ensure operational policies and procedures align with enterprise platforms and business requirements.
Ensure proper handling of corporate actions and related entitlements.
Ensure proper payment is received for the use of Kid's Club.
Ensure regular follow-up on claim when necessary.
Ensure Syntel receives information on timely manner to report overdraft compensation code on OMAC.
Ensure that all resident requests are handled promptly and professionally.
Ensure the issues log is updated and track progress.
Ensure the safety of children in Kid's club area follows all safety procedures.
Ensure timely, clear communications to internal stakeholders on project status and issues.
Ensure trade affirmation with external clients is completed in a timely manner.
Ensure visibility & access to r elevant and current Data Governance information in multiple tools.

Enter

Enter customer credit notes and vendor debits in the system.

Escalate

Escalate more complex issues to senior management if necessary.

Establish

Establish and document business processes.
Establish and maintain good working relationships with internal clients and colleagues.
Establish policies and practices to ensure our distributed team members stay engaged and supported.

Evaluate

Evaluate volunteer performance.
Evaluate their continuing effectiveness and accuracy.

Execute

Execute and develop Remote Forklift Operator procedures, processes, and checklists.

Facilitate

Facilitate all aspects of the start-up process.
Facilitate seamless communication between Meraki and the third-party distribution center.

Focus

Focus on process efficiency, risk reduction, and alignment with DRW standards.
Focus on right first time - real time review.

Follow up

Follow all other processes and quality standards as directed.
Follow up all payments by reviewing Unadvised and non-receipt lists.
Follow up on failed and open trades daily and reports to clients any potential problems.

Gain

Gain and build trust and rapport.

Gather

Gather customer feedback and ideas and share with our Product, Sales and Engineering teams.

Get

Get excited solving ambiguous, open-ended problems.

Help

Help managing the sales process with the VP Sales Operations.
Help determine business priorities and best sequence for execution of business / group strategy.
Help unload and distribute merchandise from replenishment shipments.

Identify

Identify and direct non-local cash problems to appropriate party for resolution.
Identify and investigate scope of data processing exceptions / issues via SQL.
Identify and report trends to management.
Identify areas of improvement in terms of workload, time to market, governance.
Identify customer needs and help customers use specific features.
Identify enhancements that will improve business processes and support future business needs.
Identify opportunities for improvement and automation and implement those changes.
Identify opportunities to develop process.
Identify ways of decreasing the volume of tickets received.

Implement

Implement and support the use of third-party sales databases and their integration with Salesforce.
Implement and troubleshoot MPLS, VRFs, Traffic segmentation and engineering.
Implement Saxony Partners Delivery Excellence by creating processes to be followed by all.

Initiate

Initiate breaking down complex problems and identifying solutions independently.
Initiate issue & void file transmittal to bank (State Street).
Initiate the investigation when a quality, safety or human resource event occurs.

Inspect

Inspect shipments for damages or defects and records discrepancies or damages.
Inspect vehicles across your service area to identify vehicles in need of maintenance and repair.

Insure

Insure the startup of these studies and strong enrollment in the centers.

Interface with

Interface with traders, fund group(s) and counterparts.
Interface with third party vendors such as Title companies and Insurance agencies.
Interface with various departments to facilitate customer needs and requests.

Investigate

Investigate card issues and recommend solutions to resolve these issues in a timely manner.
Investigate of discrepancies with financial institutions.

Issue

Issue bidding authorizations under appropriate internal control.
Issue communications to all mission partners on system outages.

Keep

Keep abreast of Thales' technical developments and products.
Keep abreast of current methodologies and best practices.

Lead

Lead budgeting and forecasting processes for the engineering departments.
Lead intradepartmental process improvement and project initiatives.
Lead the orientation for new hires giving them the 411 on everything they need to know.

Liaise with

Liaise with suppliers to make sure that everything runs smoothly.

Locate

Locate and resolve any transactional issues.

Log

Log calls and perform preliminary investigations into reported network issues.

Maintain

Maintain accurate CRM and accounting system records.
Maintain a database of software and tools used across the company.
Maintain all IT policies, and Audit document evidence.
Maintain and update master property schedule database of system owned properties.
Maintain and update procedures as warranted.
Maintain appropriate documents required for fund audits.
Maintain appropriate records of activities / statistics.
Maintain company standards and ensure satisfactory or above audit ratings are achieved.
Maintain competent understanding of the company's products, support and services.
Maintain complete, organized and accessible quality review records.
Maintain equipment records including new equipment forms and system life cycle documentation.
Maintain network elements (switches, routers, backhaul, and access points).
Maintain objective attitude.
Maintain ownership of issues through to resolution.
Maintain quality service by establishing and enforcing organisation standards.
Maintain SalesForce.com with key artifacts during the sales cycle.
Maintain test data and devices.
Maintain the integrity of Protected Health Information (PHI).
Maintain the storage and retrieval of all project communications data and business metrics.
Maintain time management software.
Maintain updated tracking document on high value capital items requiring rebuild.
Maintain WordPress website.

Make

Make corrections and provide guidance to the sales team as required.

Manage

Manage all correspondence, both internally and externally and respond as required.
Manage and monitor a complex portfolio of work representing a significant amount of risk.
Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
Manage cross-functional projects that require sales inputs.
Manage customer usage of training credits.
Manage daily deposits and EFT In approvals.
Manage data governance and quality controls for the marketing database, including health monitoring.
Manage distribution of daily client reports, ensuring timely delivery.
Manage KMM Maintenance Planning Process.
Manage marketing, sales, and revenue data through salesforce.
Manage order workflow from submission to delivery of the final product.
Manage our internal systems including salesforce.com.
Manage payroll, pensions, peer bonuses, and employee benefits.
Manage SF.COM data for software and services subscription renewals.
Manage operational tools in the area of regulatory compliance support.
Manage project planning, and implementation for the DeWorm3 study and other studies as assigned.
Manage the status of work control and backlog for work order submission to work order completion.
Manage / validates financial forecasts and conducts ongoing reconciliation.
Manage technical aspects of key marketing systems Marketo and Salesforce CRM.
Manage the contract and scope of work negotiations with advertisement and recruitment vendors.
Manage the coordination of resources on projects and initiatives.
Manage the in-process orders and delivery schedule.
Manage the prospect database.
Manage the resolution of Hardware order queries from Customers, Partners, and internal stakeholders.
Manage users, licenses, profiles, page layouts and accounts.
Manage vendor deliverables.

Mange

Mange, track, coordinate and reconcile customer's merchandise orders to ensure timely delivery.

Maximize

Maximize collections for assigned customer portfolios within a reasonable timeframe.

Meet

Meet deadlines of reporting cash to clients.

Mentor

Mentor other team members to proliferate knowledge and improve individuals' performance.

Model

Model the business data to support decision making.

Monitor

Monitor and track talent acquisition budget to ensure that resources and cost are being managed.
Monitor changes at the service providers and anticipate impacts to the operations.
Monitor content efficiency metrics and data quality and make recommendations for process updates.
Monitor each step of the activities.
Monitor existing tools and systems for detecting and blocking malicious and unwanted advertisements.
Monitor field issues to look for potential areas for improvement.
Monitor internal channels for investigation escalations.
Monitor the adherence to project schedules and document progress in the respective databases.

Notify

Notify Business Owners of funding release.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.

Onboard

Onboard new partners and empower them to become successful.

Operate

Operate and monitor systems and infrastructure components.

Organize

Organize and maintains store warehouse, supplies and fixtures according to management direction.

Oversee

Oversee AR & AP processing and account status (in partnership with Finance).
Oversee our HR administration function, ensuring our team member records are up-to-date and accurate.

Own

Own a portfolio of top tier clients and manage all Ad Ops job functions to grow those campaigns.
Own area change controls and commitments.

Participate in

Participate as a key member of our Freight Payment Transformation project.
Participate in business needs analysis with sales, marketing, and finance.
Participate in projects involving technical and financial concepts providing recommendations.
Participate in rotational on-call operational support, including after hour support.
Participate in special projects and performs other related duties as assigned.
Participate on automation of the incident's prioritization and false positives identification.
Participate / leads process / system continuous improvement initiatives.

Perform

Perform a broad range of quantitative and qualitative analyses.
Perform activities related to adjudication as applicable.
Perform all duties in accordance with prescribed regulatory compliance guidelines.
Perform all duties in complete compliance with all legal and ethical standards.
Perform and review global pricing tasks in a continuous operations environment.
Perform business tracking and analysis in support of brand objectives.
Perform daily, weekly and monthly on-boarding of client accounts and ongoing maintenance.
Perform database administration, abstraction, and related tasks as assigned.
Perform data gathering, contract review, analysis, investigations, and documenting processes.
Perform large scale log collection, analysis, and dashboard creation via Big Data tools.
Perform miscellaneous related duties and special projects as assigned.
Perform Product Disposition and Lot Closure.
Perform related functions and responsibilities, on occasion, as assigned.
Perform Root Cause Analysis investigations to remediate problems from the source.
Perform safety checks and minor repairs, in the Spin warehouse and in the field.

Plan

Plan and execute regular customer operations calls for each account.

Prepare

Prepare daily worksheets and reports as necessary.
Prepare quotes for partners and / or end-customers for their service renewals.
Prepare and analyzes forecasts and inventory.
Prepare and transmits math and ELA orders to fulfillment partners.

Present

Present project initiatives and metrics.

Print

Print and distribute daily, weekly and monthly reports.

Prioritize

Prioritize and manage process improvement initiatives.

Process

Process all documents for sea freight reefer export shipments.
Process and monitor regular payments, including utility and tax collections.
Process bank and email changes.
Process candidate expense reports.
Process daily ACH Positive Pay exceptions in a timely manner.
Process daily reservations reports and review terms and conditions.
Process requests to pull checks from deposit as needed.

Produce

Produce custom ad hoc reports as requested by executive management.

Provide

Provide a link between operations and the various quality systems.
Provide a wide range of support to Deposit Operations Manager and all other Bank departments.
Provide client support in collaboration with analysts.
Provide current state analysis on infrastructure conditions.
Provide day‐to‐day logistical support to execute the delivery of training.
Provide exceptional technical support to internal and external customers.
Provide expert level knowledge on VoIP, Traffic management and analysis.
Provide extended report on reasons including recommended remedial actions.
Provide feedback and recommendations for improvement of departmental processes where appropriate.
Provide general overall facility / project management.
Provide handover to the morning shift supervisor and the night check-list.
Provide input and assistance to management in developing and maintaining budget.
Provide ongoing training and coaching to the field sales team as necessary.
Provide outstanding client service to both internal and external clients.
Provide oversight and accountability for the execution of assigned client's operational activities.
Provide product training and problem-solving assistance to customers.
Provide project leadership to multiple disciplines.
Provide regular CRM training to sales team.
Provide regular progress reports and give feedback during project meetings.
Provide remote, phone-based support to ~30+ salespeople on a daily basis as needed.
Provide reporting support.
Provide review and support during heavy contracting periods.
Provide sales support to ensure deals, forecast and pipeline data is accurate in CRM (Sugar).
Provide support to the sales team's usage of our sales tools.
Provide technical advice and assistance on general cybersecurity related matters.
Provide technical solutions for salesforce development to increase user adoption strategy.
Provide technical support.
Provide timely and accurate shipment information to carriers.
Provide updates and communicates to Ops department regularly.

Pull

Pull materials together and reviews them for accuracy.

Receive

Receive and process transactions instructions from MIM teams, onshore and custodians.

Recognize

Recognize and facilitates professional development of team members.

Recommend

Recommend and develop content, processes and tools to enable stage acceleration.
Recommend automated monitoring enhancements.
Recommend, develop, and perform data management workflows.
Recommend process improvement opportunities.
Recommend automated monitoring enhancements.
Recommend corrective actions and may recommend enhancements to improve data integrity.

Record

Record keeping management.

Redefine

Redefine and automate processes.

Reply

Reply to AdHoc requests for information, data, and reports.

Report

Report project results to clients and sales team.

Request

Request verification from customers or customers' financial institutions as necessary.

Research

Research and recommend sales and marketing related technology systems - mostly cloud-based.
Research and resolve exceptions, reconciliations, incorrect transactions and issues.
Research client / customer complaints about service levels.

Resolve

Resolve issues and refer those of a more complex nature to higher levels.
Resolve 80% of issues without escalation.

Respond to

Respond to facility alarms.
Respond to inbound tickets, and failed transaction from our customers.
Respond to inquiries of students and parents regarding the type and / or cost of meals.
Respond to inquiries to Trust Services department.
Respond to internal operational issues (resolve, re-direct, escalate).

Review

Review and analyzes reports to assess goal achievement, identify trends and interpret results.
Review and deposit incoming checks.
Review and fix existing MS Access program tasks.
Review contract compare records to validate positions with each counterparty.
Review reserve requirements during the monthly close process.

Run

Run end-of-day flash trading p&l on TOMS and compare to BPS or equivalent system.

Schedule

Schedule content production and upload tasks to our content management system (Kapost).
Schedule promotional efforts for lead generation campaigns.

Select

Select, scan, box, and ship merchandise to the customer.

Set

Set up new insurance claims in loan servicing platform for tracking.

Specialize

Specialize in spotting weaknesses and identifying opportunities for improvement.

Spend

Spend some time analyzing our processes and instigating changes to help scale our operations.

Stay up-to-date on

Stay up-to-date on information technology trends and security standards.

Strive

Strive to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

Support

Support account set-ups through data uploads and data entry.
Support billing analysis for commissions process.
Support content intake and upkeep in backend content management system.
Support day-to-day shop floor activities with a specific focus on logistics and material management.
Support development of global process maps.
Support E-commercial to ensure easily use without adding both bidding and OIT lead time.
Support external, internal and customer audits (ISO, GDP, etc.).
Support housekeeping standards throughout facility, cleans back room and sales floor as needed.
Support immigration and global mobility requests / activities, as required.
Support outgoing customer shipments from other locations.
Support strategic and cross functional projects.
Support team members and coordinate assignment changes for various platforms.
Support Team Supervisor to ensure that accurate KPI are created and disseminated to the donor site.
Support the development of collaboration, L&D and reporting platforms.
Support the development of role-specific learning path & journeys.
Support the grievance and arbitration process.
Support the maintenance of appropriate governance and controls over the trade capture process.
Support with planning for future project executions and strategy.

Surface

Surface opportunities to improve tools, workflow and customer experience.

Test

Test any strategic changes through data driven experimentation.

Track

Track all purchases in Salesforce to ensure on time arrival.
Track and trace shipments in a timely manner to best serve our customers.
Track and trend tickets submitted to resolve Operational or customer-facing defects.
Track core business metrics related to the product.
Track expense budgets for all deals and escalate to Director of Market Operations, as needed.
Track Invoices for client contracts and partner with finance on revenue recognition.

Train

Train and act as a resource for less experienced Operation's team members.
Train new employees on our workflows and best practices.
Train Sales and in particular less experienced AE's and facilitate cross-training among the team.

Translate

Translate and adapt the pitch for each audience.

Triage

Triage, track, and process adverse event information in the safety database according to SOPs.

Troubleshoot

Troubleshoot and resolve issues.
Troubleshoot campaign / publisher issues which are affecting delivery and / or performance.
Troubleshoot issues that arise in Deposco's systems and identify fixes.

Understand

Understand and adapt to effective sales models and programs.
Understand and solve complex problems of varying degrees.
Understand market operations, industry economics and customer technical setup.
Understand out ideal customer profile and supervise interns in list building activities.
Understand key issues that happen within the area that they support and drives for issue resolution.
Understand the core business processes involved in the systems.

Unload

Unload and palletize at the warehouse.

Update

Update CXS release documentation with all pertinent resources.
Update information into PeopleSoft.

Upload

Upload cleared check images received from bank.

Utilize

Utilize vendor websites and tools to collect data for regular client reports.

Validate

Validate campaign setup to ensure performance will be in line with customer expectations.
Validate invoicing and deliver to Customer.

Verify

Verify all parents receive copies of the Kid's Club policies.
Verify and prepare vans after each booking.
Verify information prior to release.

Work

Work alongside traders to fully support execution of trades.
Work closely with experts in various business sectors.
Work closely with Leadership and Adjustments team in review and processing of credits and debits.
Work closely with product teams to drive needed technology enhancements.
Work closely with the information security team to ensure security requirements are effectively met.
Work closely with the Product / Tech team to support on the development of new features.
Work culture activities / events.
Work directly with clients to facilitate CRM integrations and deliver referrals.
Work effectively in situations that are outside usual activities and responsibilities.

Work

Work hard and play hard with table tennis and foosball.
Work in various systems to ensure sales data received aligns with contracts and client requirements.
Work on assignments using work instructions, job aids, and guidance from Team Lead and Supervisor.
Work with finance team to ensure that sales reporting and forecasting are accurate and timely.
Work with Fulfillment in processing special mailing requests from other business units.
Work with sales teams to generate key target opportunities.
Work with team leads to identify main gaps in current setup and ideate ways to fill them.

Write

Write and maintain SOP for Cloud Operations team.
Write tickets and work with Product and engineering teams to ensure timely completion.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Operations Specialist:

MS Excel
MS Word
Customer Service
MS Powerpoint
Finance
Business
Project Management
Salesforce
MS Outlook
Accounting
Marketing
Microsoft Office
Computer
SAP
Sales
Python
SQL
Sales Operations
Operations
Chemistry
Linux
Business Administration
Economics
Microsoft Office Suite
Math
Microsoft Office Applications
CRM
IT
Data Entry
Valid Driving License
Management
Email
HTML
Hubspot
Administration

Most In-demand Soft Skills

The following list describes the most required soft skills of an Operations Specialist:

Written and oral communication skills
Attention to detail
Analytical ability
Organizational capacity
Problem-solving attitude
Interpersonal skills
Time-management
Team player
Multi-task
Flexible
Work independently with little direction
Detail-oriented
Organized
Self-motivated
Self-starter
Critical thinker
Accurate
Collaborative
Leadership
Presentation
Bilingualism
Adaptable to changes
Initiative
Priority management
Proactive
Professionalism
Negotiation
Curious
Positive attitude
Work ethic