Main Responsibilities and Required Skills for Logistics Coordinator
A logistics coordinator is a professional who is responsible for managing the movement of goods and materials from one location to another. They track shipments and communicate with suppliers and clients about the shipment's progress, verify purchase and sales orders, and resolve problems relating to shipment delays. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Logistics Coordinators.
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Main Responsibilities of Logistics Coordinator
The following list describes the typical responsibilities of a Logistics Coordinator:
Adhere to
Adhere to all applicable job procedures as outlined in SOP manual.
Analyze
Analyze issues and determines next steps.
Approve
Approve freight bills and process bills of lading.
Arrange
Arrange and accept bookings from the company's suppliers at point of origin.
Arrange for blind and double- blind shipments where applicable.
Arrange pickup / delivery of client orders with our drivers.
Articulate
Articulate process improvement ideas to Supervisor / Manager.
Assign
Assign all new accounts proper delivery days.
Assist
Assist and coordinate the execution of logistics plans.
Assist clients with product selection, coordinate transportation and establish load plans.
Assist in the scheduling of vacation and training throughout the year.
Assist Project Manager with implementing Safety, Security and Labor policies.
Assist sales and clients with quoting on upcoming opportunities.
Assist with finished goods counts to validate production numbers and outbound shipping.
Assist with Production department all aspects needed for an event.
Assist with weekly Supply Chain review meetings with 3PLs and develop action plans to mitigate risks.
Build
Build and maintain good relationships with new and existing suppliers.
Build strong, flexible relationships with logs partners & manage any network changes or issues.
Build trust and strong relationships both internally and externally.
Check
Check in current and upcoming wave equipment and communicate shortages to Logistics Supervisor.
Collaborate with
Collaborate with Asia Import team to facilitate imports.
Collaborate with procurement staff to ensure expected ingredients and materials are covered.
Communicate
Communicate and confirm deliveries with all members throughout the supply chain.
Communicate any market intelligence and freight opportunities to Traders.
Communicate opportunities, successes, and threats to their team leads.
Communicate with customers and suppliers to discuss & coordinate shipping / scheduling needs.
Communicate with suppliers for requests and information on stock.
Communicate with various departments including.
Compile
Compile, copy, sort, and file records of office activities and business transactions.
Conduct
Conduct inventory audits in order to monitor production and plant inventory levels.
Confirm
Confirm pallets meet all SOP's.
Connect
Connect with third party suppliers to move product.
Contact
Contact customers regarding picking up product from Set-up yards in the US and Canada.
Coordinate
Coordinate and monitor Logistics operations for sample, order, and trade show shipments.
Coordinate daily customer orders with warehouse and carrier accordingly.
Coordinate, manage & track shipments across the entire supply chain.
Coordinate our stock to maintain and replenish stock levels on an ongoing basis.
Coordinate production schedule with mills as per customer requirements.
Coordinate the resolution of assessorial charges, disputes, and general carrier issue.
Coordinate with internal departments to facilitate shipping requests.
Coordinate with sales team to arrange shipping of samples daily.
Coordinate with suppliers, freight forwarders via e-mail and phone calls.
Count
Count merchandise in stock and post totals to inventory records.
Cultivate
Cultivate a positive customer experience with every interaction.
Detect
Detect shipping issues and address these at the root cause and prevent delays in service delivery.
Develop
Develop an internal structure within the shipping department.
Develop relationships with carriers, identify opportunities, generate leads, and win freight.
Disclose
Disclose and harmonize with inventory and sales management.
Ensure
Ensure accuracy and completeness of paperwork with outgoing equipment to guarantee timely delivery.
Ensure all invoices are correct and approved for payment.
Ensure exceptional, courteous and respectful customer service through compliance.
Ensure information is data entered in to accounting system.
Ensure quality of all services and processes within the facility.
Ensure supplier provides inspection and quality certificates.
Ensure that all documents are escalated to superior and client for speedy resolution.
Ensure that all orders have been entered into the logistics system.
Ensure timely order processing of export shipments and Perform all aspects of order process.
Ensure times of pickups and delivery times are accurately recorded.
Enter
Enter all orders into TMW.
Enter and produce invoices for customers and suppliers and liaise with counterparties.
Enter data into system according to bill of lading and other relevant sources.
Estimate
Estimate or quote prices / credit or contract terms.
Facilitate
Facilitate the shipping of products as per Customer requirement.
File
File and archive completed, and cancelled orders per hospital processes.
Focus on
Focus on results and client satisfaction.
Follow up
Follow up with carriers to meet deadlines.
Follow up with customers and resolve any issues.
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Generate
Generate dangerous goods documentation.
Handle
Handle, update and share customer requirements with suppliers and those within the organization.
Identify
Identify and prioritize problems, and make suggestions to correct the situation.
Identify areas of improvements and concerns and recommend improvements.
Identify documents required for product or services to cross border(s).
Identify opportunities for support automation and improvement.
Improve
Improve, streamline shipping and transportation processes as possible.
Inform
Inform Logistics Supervisor when there are issues with shipments / shipping dates.
Initiate
Initiate Change Request for documents or data changes.
Investigate
Investigate and recommend optimal shipping options and coordinate with vendors.
Issue
Issue monthly Key Process Indicator report and score cards.
Lead
Lead the daily reverse logistics activities, from the front line.
Liaise with
Liaise with service providers (freight and port contractors) to collect and deliver on contracts.
Liaise with various internal departments to confirm alignment on supply requirements.
Lodge
Lodge import and export declaration to HK trade department.
Maintain
Maintain accurate shipment records to ensure compliance with customs regulations.
Maintain a flight watch system to monitor a flight's progress.
Maintain database of all imports and publishes ETA status.
Maintain filing systems and office supplies.
Maintain logs and records of warehouse stock and filled orders.
Maintain minimum stock levels for Augers at all set-up locations.
Maintain production and quality standards.
Maintain records of all quotations with backup.
Maintain the appropriate NMFC numbers and freight classes per shipments.
Maintain working knowledge of all Health & Safety policies.
Make
Make Bookings with steamship lines and carriers.
Make confirmations and / or reschedules calls when needed.
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Manage
Manage all activities of the Logistics Outbound.
Manage and allocate vessel demurrage / dispatch to supporting partners.
Manage and / or coordinates, re-stocking and purchasing of OGS items.
Manage discrepancies between POs and receptions in partnership with the Buying team.
Manage inventory transfers from production to bottle shop.
Manage, negotiate and agree freight from a number of freight forwarders.
Manage SIS, Inc. vehicle gas cards / logs.
Manage the flow of stock from purchase order through to getting the stock online.
Match
Match vendor invoices to payables, and preparing customers invoice once freight files are closed.
Monitor
Monitor sorting on line changeovers.
Monitor, track, and trace shipments and provide updates on ETA.
Negotiate
Negotiate and coordinate Request for Quotes and rate requests.
Negotiate best freight rates for FTL and LTL, and set up primary, secondary and tertiary.
Order
Order equipment, maintain inventory / par levels and report deficiencies to DOS.
Order processing, invoicing, and preparing shipments for all incoming orders.
Order processing of export shipments.
Order Tracking and tracing.
Oversee
Oversee and manage compliance document schedules and filings for internal transportation company.
Oversee coordination of internal production schedules.
Oversee pre-camp inventory, post-camp inventory, and storage packing.
Participate in
Participate and attend various meeting.
Participate in transportation lane evaluation study and warehouse annual performance review.
Perform
Perform data entry for import and export documentation.
Perform driver checkout as required.
Perform duties and tasks of Warehouse Associates as needed.
Perform miscellaneous job-related duties as assigned.
Perform month-end in transit report.
Perform various administrative duties.
Plan
Plan loads and prepare paperwork for deliveries of all disassembled product from Regina location.
Plan shipments including creating and updating shipping schedules.
Prepare
Prepare accurate bills of lading.
Prepare and post purchase orders for new machinery.
Prepare and process carrier required documentation.
Prepare bills of lading, customs forms, invoices and other shipping documents.
Prepare customer service – machine sale follow up letters.
Prepare documentation for customs clearance.
Prepare Rates, customer invoicing and billing.
Prepare reports by collecting and analyzing information.
Process
Process export documents on online trade portals with major financial institutions.
Process the reception of drivers for the different sites.
Produce
Produce regular and ad-hoc reporting using Operational systems and Microsoft Office applications.
Provide
Provide administrative support such as arranging travel and accommodations.
Provide appropriate information to licensed custom broker, freight forwarder, if applicable.
Provide customer service including scheduling, load tracking, and invoicing inquiries.
Provide daily reports to clients and staff to provide transparency on daily operations.
Provide estimates of equipment rates and trucking rates for estimating team as required.
Provide excellent customer service and follow-up, while working with a wide range of clients.
Provide regular feedback and updates on event progress to line manager.
Provide superior customer service.
Provide tactical support to the logistics team to support the execution against LRP goals.
Provide training and assist in the management of Logistics Technicians to continue their development.
Provide weekly / monthly and quarterly reports as needed.
Receive
Receive and enter all customer product returns.
Receive and process transportation requirement requests from customers.
Record
Record and make notations of any shortages on paperwork.
Request
Request and follow up with NCR issues where applicable, such as credits.
Resolve
Resolve basic problems relating to shipment delays.
Resolve efficiently distribution and / or transportation issues.
Respond to
Respond to customer inquiries and refer clients to the appropriate channels.
Review
Review and analyze quality metrics to implement appropriate corrective actions with suppliers.
Review difficult or complex work procedures to resolve questions presented by team.
Review documents and work with carriers to ensure freight is delivered on time and safely.
Review loads and load parameters.
Run
Run report and provide statistical reports as requested by the delivery manager.
Scan
Scan all documents into the system as required.
Scan and move rolls to appropriate location in the warehouse.
Schedule
Schedule and dispatch drivers to pick up and deliver loads to and from customers.
Schedule pickup and delivery of freight as needed / directed.
Seek
Seek out and engage in opportunities to further personal leadership development.
Seek to elevate others and reimagine what is possible.
Send
Send rail car trace update and manage rail cars effectively to avoid demurrage charges.
Set up
Set up conference calls for panel participants.
Source
Source carriers and negotiate the best possible rates while maintaining service requirements.
Source new products and develop new opportunities for the North American frozen food market.
Supervise
Supervise and provide assistance to the warehouse team (Must be able to lift up to 50lbs).
Support
Support Marketing Department with trade show operations.
Support operational staff in obtaining visas and travel documentation.
Track
Track and trace support, along with data population support.
Track and update inbound and outbound shipments status.
Track KPIs and report on internal and supplier performance.
Track delivery progress of shipments.
Track shipments and communicate with clients about the shipment's progress.
Train
Train drivers on job duties, safety procedures and company policies
Troubleshoot
Troubleshoot and manage any issues with delivery process in coordination with the sales team.
Troubleshoot and resolve issues with customer orders and shipments.
Update
Update customer web portals with up-to-date load information.
Upkeep
Upkeep account data in Roadnet with time windows, geo-codes and special delivery instructions.
Use
Use all prescribed personal protective equipment.
Utilize
Utilize logistics software tools to optimize procedures.
Validate
Validate hazardous materials information, research and identify compatibility and provide.
Validate receiving paperwork against invoices received and approve for accounts payable.
Verify
Verify purchase and sales orders to ensure accuracy.
Work with
Work and communicate with carriers.
Work closely with senior management to define strategic direction and objections.
Work hard – Play hard attitude.
Work in a 24 / 7 operation and maintain communication with all departments.
Work with CSR's regarding sales orders.
Work with ocean carriers for bookings.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Logistics Coordinator:
Microsoft Office
Transportation
MS Outlook
Supply Chain Management
SAP
Transportation Industry
MS Office
Business Administration
Data Entry
Operations
ERP
Inventory Management
Logistics Management
Most In-demand Soft Skills
The following list describes the most required soft skills of a Logistics Coordinator:
Written and oral communication skills
Organizational capacity
Attention to detail
Problem-solving attitude
Interpersonal skills
Time-management
Analytical ability
Detail-oriented
Bilingualism
Work independently with little direction
Multi-task
Team player
Flexible
Leadership
Positive attitude
Organized
Negotiation
Priority management
Critical thinker
Self-starter
