Main Responsibilities and Required Skills for Leasing Manager
A Leasing Manager is responsible for managing the day-to-day operations of leasing. They monitor leasing and renewal progress, negotiate terms and complete agreements. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Leasing Managers.
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Main Responsibilities of Leasing Manager
The following list describes the typical responsibilities of a Leasing Manager:
Achieve
Achieve and assign leasing goals in accordance with the community strategy.
Achieve and increase miscellaneous revenue budgets.
Adhere to
Adhere to company key policy.
Adhere to established leasing procedures.
Analyze
Analyze data for existing shops, size, sales, etc..
Analyze data such as sales of other tenants, mall size, demographics, etc..
Analyze weekly leasing reports and forecast occupancy trends.
Anticipate
Anticipate tenant needs, assure positive and prompt response to service requests -.
Assign
Assign and proof all daily leasing paperwork.
Assist in
Assist and manage selection of qualified tenants.
Assist and participate as host for any functions as directed by the Property Manager.
Assist Head Office in meter readings upon occupancy of unit.
Assist in corporate projects as requested.
Assist in managing the day-to-day operations of leasing.
Assist in monitoring advertising effectiveness.
Assist in the distribution all company or community issued notices.
Assist in the eviction process.
Assist with leasing duties to include showing apartments and preparing leases.
Assist with supervision of all business functions related to operations.
Assist with the development and implementation of ideas to retain residents.
Audit
Audit all lease files to ensure adherence to policies and procedures.
Build
Build strong relationships within the brokerage community.
Coach
Coach leasing staff to achieve property occupancy goals.
Collect
Collect, and monitor weekly / monthly minimum rent and percentage rent.
Collect and secure rental payments.
Collect information on suitable prospects and actively cold-call for new tenants.
Communicate with
Communicate and negotiate with a network of brokers to cultivate a well-rounded retail portfolio.
Communicate those priorities to marketing and inside sales to produce demand against that inventory.
Communicate with the client and regionals as needed or required.
Communicate with the service team to ensure the community and apartments are in pristine condition.
Compile
Compile and internally distribute daily and weekly leasing, financial, and comp reporting.
Compile and submit weekly property reports.
Complete
Complete all necessary paperwork for move-in, check-out, and other peak periods.
Complete annual rent calculations using the management program.
Complete applicant screening process and prepare leases and related leasing addendums.
Complete assigned leasing transactions from start to finish in efficient professional manner.
Complete collections of rents, management fees, resident charges / fees and monthly ledger reports.
Complete lease form or agreement and collect rental deposit.
Complete move and move out report with tenant upon occupancy and vacancy for new properties.
Complete on-going market and property analyses, including regular site visits and market tours.
Conduct
Conduct market surveys and shop competitive communities.
Conduct out-reach marketing at least once per week.
Conduct property tours with perspective tenants and investors.
Conduct property tours with prospects and develop in-depth knowledge of the portfolio.
Continue to
Continue to build a culture of speed, flexibility, and frugality with all business partners.
Contribute to
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Coordinate
Coordinate all national deals with the specialty leasing regional team.
Coordinate communication between departments.
Coordinate opening / suspending / resumption / closing of stations.
Coordinate promotions to increase number of residents.
Coordinate reservations of elevators for move-ins and move-outs.
Coordinate schedules with other departments, create and maintain schedule database.
Coordinate showings from all marketing sources.
Coordinate temporary tenant move-in and move-out with staff, maintenance, and security.
Coordinate the execution of agreements with the General Manager and the licensee.
Coordinate the set-up, relocation, and breakdown of all specialty leasing licensees.
Create
Create and maintain broker relationships in the marketplace.
Create and maintain effective marketing for vacant apartment units.
Determine
Determine priority of vacant rooms, based on a number of competing objectives.
Determine sales estimates for new shops and profitability.
Determine the sales strategy associated with filling a new home vs.
Develop
Develop and maintain an on-going resident retention program under direction of Property Manager.
Develop and maintain relationships with current and future commercial tenants.
Develop and maintain competitive market reports.
Develop relationships with temporary tenants to encourage repeat business and referrals.
Develop scopes of work and requests for vendor and maintenance services and projects.
Discount
Discount on vehicles, service and parts for you and your family.
Distribute
Distribute and follow up on renewal notices.
Ensure
Ensure apartment is ready for resident to move-in on agreed date.
Ensure demographic information is entered in Yardi for all lease holders.
Ensure each licensee has provided the appropriate Certificate of Insurance.
Ensure market coverage is maximized.
Ensure marketing path, amenities and apartment homes are immaculate.
Ensure proper maintenance and inspect properties periodically.
Ensure quality and efficiency of work.
Ensure staff compliance and consistency with Company policies and procedures.
Ensure tasks / projects are completed in a timely efficient fashion benefiting the client.
Ensure that conversion targets are met.
Ensure that project / department milestones / goals are met and adhering to approved budgets.
Ensure that the client and team are kept apprised of market activities in the trade area.
Ensure that the properties and specific units are properly marketed through a variety of media.
Enters
Enters activity into YARDI in relation to the Daily, Weekly & monthly checklists.
Enters Skip Watch information- if applicable.
Establish
Establish and maintains show unit worksheets for all properties assigned.
Evaluate
Evaluate clients' requirements and financial prosperity to make personalized presentations.
Evaluate proposed rent packages to determine whether deals should be concluded.
Evaluate retail mix to determine potential temporary tenant uses.
Explain
Explain to tenants the terms of a lease, amount to be paid and period of payment.
Facilitate
Facilitate communication between tenant and asset manager.
File
File evictions in a timely manner.
Follow up
Follow up on outstanding eviction cases.
Follow up with both prospects and past clients to ensure complete satisfaction.
Gather
Gather and / or compiles information for requested reports.
Generate
Generate delinquency and weekly property reports.
Generate reports on vacancy, traffic, and other metrics on a weekly and adhoc basis.
Generate weekly, monthly and annual reports for leadership and ownership.
Handle
Handle telephones and traffic and route to proper staff members.
Hire
Hire, manage, train and develop a team of Leasing Specialists across various markets.
Initiate
Initiate and oversee the coordination of broker events and promotional events.
Input
Input daily activity transactions.
Interact with
Interact with local government to ensure compliance to all ordinances and regulations.
Keep
Keep track of and negotiate renewals with the goal of improving the income and the assets.
Keep those ambitions in sight and imagine where JLL can take you....
Keep updated informational material and distribute to local businesses, apartment locators, etc.
Lead
Lead follow up for perspective renters, property showings / viewings.
Liaise with
Liaise with and ensure Landlords comply with all lease obligations.
Listen
Listen to resident requests, concerns and comments.
Maintain
Maintain a consistent high level of occupancy.
Maintain a constant flow of communication with Portfolio Leasing Managers and / or Processors.
Maintain all resident and property files.
Maintain a professional appearance at all times while on duty.
Maintain contact with customers on a timely basis and in a professional manner.
Maintain daily contact with staff and attends meetings as appropriate.
Maintain lease records and files.
Maintain, manage, measure, and evaluate the performance of the transaction process.
Maintain open communication with Community Manager and Maintenance Supervisor.
Maintain organized community office files.
Maintain relationships within the brokerage community.
Make
Make daily bank deposits and verify the accuracy of those deposits.
Manage
Manage a high volume of sites / landlord relationships.
Manage all incoming leasing inquires and broker calls.
Manage and negotiate renewal terms with existing tenants in line with project strategy.
Manage and track marketing strategies, including advertising, promotions and publications.
Manage annual rent increases / escalations.
Manage commercial leasing of office and retail space.
Manage customer communications, including email, text messages and phone calls.
Manage preparation of marketing materials such as presentations, proposals etc..
Manage the entire leasing process from procurement through signature.
Meet
Meet and exceed established sales targets by finding leads and turning prospects into customers.
Monitor
Monitor leasing / renewal progress, focusing on areas needing additional support.
Monitor fixture inventory and permanent tenant exclusives and kiosk restrictions.
Monitor temporary tenant activities and resolves problems in conjunction with the General Manager.
Monitor the leasing agents bookings and viewing schedules for the show suite.
Negotiate
Negotiate deal terms and lease documents, including renewals.
Negotiate leasing terms and complete agreements.
Negotiate new deals with national, regional, and independent tenants.
Negotiate rents and terms with temporary tenants in accordance with company guidelines.
Notify
Notify maintenance staff of move-in turn schedules.
Oversee
Oversee leasing results and strategy.
Oversee retail and office leasing functions throughout the portfolio.
Oversee and complete the daily open / close checklist.
Oversee and monitor temporary tenant payments and sales reports in conjunction with mall staff.
Oversee completion of all necessary paperwork and ensures proper customer service.
Participate
Participate in regional and national trade shows.
Perform
Perform all responsibilities in a timely and efficient manner.
Perform database management using the program.
Perform other duties related to leasing, marketing, and administration as required.
Perform other lease management tasks that may be assigned from time to time.
Perform periodic inspection of communal areas.
Prepare
Prepare accounting records and reports, including Deposit Accounting and monthly close out.
Prepare a list of potential evictions on the 9th of every month to submit to RPM.
Prepare all license agreement documents in the DealTrak system.
Prepare and manage annual budgets for each station.
Prepare and manage annual leasing budgets.
Prepare lease documents accurately and in a timely manner.
Prepare lease recommendations for approval by Leasing Director and Managing Director as required.
Prepare operating annual revenue budget.
Prepare weekly action reports.
Prepare weekly, monthly and quarterly reports and set annual leasing budget plans.
Present
Present apartments, houses or other properties to prospective clients in a persuasive manner.
Process
Process all license agreements in accordance with the Data Management Procedures.
Promote
Promote resident retention by assisting with the renewal program.
Prospect
Prospect data entry into all required management systems.
Provide
Provide accurate information on the different features of properties.
Provide administrative support in clerical, data entry (MRI) and word processing.
Provide constant market information to senior managers.
Provide forecast reviews and reports, as required.
Provide regular deal reporting to executive team.
Provide support to lease units if required.
Recognize
Recognize and reward team for exemplary performance when it occurs.
Recommend
Recommend and implement corrective action on service, presentation, organization, and productivity.
Report
Report any observed maintenance problem.
Represent
Represent the company in a professional manner at all the times.
Represent the property within the community in order to build external relationships.
Review
Review and approves tenant set-up and signage.
Review lease expiration on a 90 day cycle and follow up with tenants on renewals.
Source
Source and identify new business opportunities and bring revenue initiatives to the team.
Supervise
Supervise leasing consultants.
Supervise leasing personnel to ensure complete applicant files.
Support
Support deal approval process.
Support lead intake, workflow, and lead management for assigned properties.
Support relationships with partner property management companies and developer clients.
Support the property team in efforts to maintain appropriate client and tenant satisfaction ratings.
Train
Train, supervise, and coach leasing team at the community.
Undertake
Undertake lease / licence negotiations and lessee and lessor representation.
Update
Update and distribute daily pricing and availability to the leasing team.
Update and ensure accuracy of application tracking log, daily vacancy reports, and activity sheets.
Work with
Work closely with legal council on leases.
Work with a completely paper-less system utilizing all features of the operating system.
Work with landlords to negotiate the best economic terms possible.
Work with Regional Marketing Manager / Leasing Manager / Specialty Leasing Manager to ensure.
Work with the Asset Manager to create unit-specific leasing strategies.
Work your leads with urgency.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Leasing Manager:
Real Estate
Bureaucratic Red Tape
Most In-demand Soft Skills
The following list describes the most required soft skills of a Leasing Manager:
Written and oral communication skills
Interpersonal skills
Problem-solving attitude
Organized
Negotiation
Plan for everyday
Team player
Analytical ability
Diplomacy
Organizational capacity
Presentation
Take initiative
Work rotating weekends
Attention to detail
Creative
Flexible
Leadership
Results-oriented
Work a flexible schedule
Work under pressure
