Main Responsibilities and Required Skills for Kitchen Supervisor
A Kitchen Supervisor is responsible for supervising and coordinating Kitchen Operations. They oversee kitchen staff to ensure food quality and service standards are met. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Kitchen Supervisors.
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Main Responsibilities of Kitchen Supervisor
The following list describes the typical responsibilities of a Kitchen Supervisor:
Address
Address customer's complaints or concerns.
Address guest issues that may arise.
Adhere to
Adhere to all sanitation and food production codes.
Analyze
Analyze, identify opportunities, create action plan, communicate and monitor results.
Analyze menus or recipes, standardize recipes, or test new product.
Assign
Assign daily work stations and manage breaks.
Assist in / Assist with
Assist and supervise overall sanitation and organization of kitchen and serving lines.
Assist clients with special food requests.
Assist / conduct performance appraisals and performance management as necessary.
Assist in all kitchen operations.
Assist in completion of all line checks, cleaning duty rotation, and temperature logs.
Assist in cost of goods controls.
Assist in execution of all Groups and Events.
Assist in food inventory counts.
Assist in managing workforce hours.
Assist in Organization of storage areas, order guides, Prep and Pull sheets and Temperature charts.
Assist in preparation / cooking in other stations as requested.
Assist manager in identifying high performing employees with potential for development into.
Assist Pizzeria Manager to identify opportunities for sales building through community.
Assist the General Manager with all aspects of restaurant operations.
Assist the Kitchen Managers with ordering supplies and managing inventory.
Assist with cost of goods sold.
Assist with inventory management.
Assist with Monthly Inventory.
Attend
Attend all allergy and foodborne illness in-service training.
Attend all scheduled employee meetings and offers suggestions for improvement.
Attend all scheduled meetings and offer suggestions for improvement.
Attend and actively participate in staff and Operations meetings and trainings.
Attend and assist in manager meetings.
Attend training programs (classroom and virtual) as designated.
Attend work and shows up for scheduled shift on time with satisfactory regularity.
Audit
Audit internal processes and adjust as needed to complete assigned operational goals.
Build
Build and maintain a positive and safe work environment for all team members.
Calculate
Calculate COGS and troubleshoot discrepancies in cost reporting.
Carry out
Carry out on-the-job training to new associates as required.
Champion
Champion a positive attitude towards accommodating employee requests for food preparation.
Champion the brand's vision and values and ensures alignment amongst the concept team.
Check
Check and maintain proper food holding and refrigeration temperature control points.
Check the quality of raw or cooked food products to ensure that standards are met.
Clean
Clean and maintain station in practicing good safety and sanitation.
Clean refrigerators, freezers, stocks and rotates supplies daily.
Communicate
Communicate effectively with team members, management, faculty and staff, and parents as needed.
Communicate equipment problems, practice good preventative maintenance on store assets.
Communicate information between kitchen staff and managers.
Communicate with all departments and outside service providers to ensure client's needs are met.
Communicate with Pizzeria Manager on performance concerns.
Complete
Complete ownership of their respective shifts.
Comply
Comply with all nutrition, sanitation and safety regulations and standards.
Contribute to
Contribute to a positive team environment.
Contribute to development of staff member's skills through coaching and training, employee.
Control
Control labour costs when possible by effective shift management.
Control quality and consistency of all food served during assigned shift.
Control waste and to work to high efficiency with food ingredients.
Cook
Cook menu items in cooperation with the rest of the kitchen staff.
Coordinate
Coordinate catering / banquet functions with the appropriate Department Head.
Coordinate completion of menu items with server.
Create
Create / indulge / cook / distill / celebrate / explore / adventure / dine.come join us!.
Create schedules for kitchen staff to ensure there are always enough workers to meet the demand.
Create the 'WOW' experience for guests.
Delegate
Delegate and complete projects.
Delegate tasks and follow up to give direction.
Develop
Develop all staff in unit to prepare them for future positions.
Develop and cross train all team members.
Develop and cross-train all team members.
Develop the ability to effectively run culinary operations and lead all shifts to Brand standard.
Enforce
Enforce proper sanitation and preparation practices and procedures.
Ensure
Ensure adherence to all food safety practices on a consistent basis.
Ensure a high standard of service efficiency, sanitation, and training.
Ensure all productivity and quality standards are maintained.
Ensure any food returned to the kitchen is counted and disposed of as waste.
Ensure a sense of urgency from all kitchen team members at all times.
Ensure a strong focus on Guest satisfaction.
Ensure cleaning and maintenance schedules are followed to maintain.
Ensure company and kitchen standards are met at all times.
Ensure compliance with regulatory requirements.
Ensure consistency of quality, portion control and plating presentation.
Ensure consistent monitoring of temperatures on all equipment.
Ensure food quality and timeliness.
Ensure food service and quality control.
Ensure kitchen is clean, organized.
Ensure maintenance of a clean and sanitized kitchen in compliance with all health codes.
Ensure preparation and cooking stations are well stocked.
Ensure proper plate presentation and adherence to product specifications and recipe guidelines.
Ensure recipe adherence in kitchen execution of all products served.
Ensure safety of employees and secures company assets by adhering to banking policies.
Ensure that all employees follow Topper's operational standards at all times.
Ensure that all stations remain stocked before and during the meal period.
Ensure that kitchen staff maintains clean kitchen area throughout shift.
Ensure that Team Members follow all policies and procedures.
Ensure that there is no unapproved overtime on shift.
Ensure the safe storage and disposal of food and beverages.
Ensure timely delivery of food items (4-6 minutes for lunch appetizer.
Follow
Follow all operational policies and procedures.
Follow all Quest policies and food safety guidelines.
Follow guidelines to ensure safe food practices.
Follow recipes and presentation specifications.
Follow safety procedures and policies to ensure a safe environment.
Follow up on individual development.
Follow up on systems & compliance - including all new health & safety guidelines.
Foster
Foster a positive and fun company culture.
Foster a positive company culture.
Foster a positive team environment at all time.
Foster a shared responsibility for the well-being of our staff, guests, and community.
Handle
Handle, store and rotate all products properly.
Hire
Hire and train kitchen staff in specific stations, and cross-train as necessary.
Identify
Identify and resolve guest concerns / complaints to their satisfaction.
Input
Input Meal count sheets on smart sheet daily.
Inside
Inside main kitchen standing on hard floors.
Inspect
Inspect fruits and vegetables for quality.
Insure
Insure that Team Members follow recipes and read tickets to accurately prepare all orders.
Interact with
Interact with customers, employees, management and the public at large.
Involved
Involved in the opening or closing of the restaurant.
Keep
Keep cooking stations well stocked, especially before and during prime operation hours.
Keep kitchen, dish, and storage areas clean and organized.
Keep records, accounts and capture monthly food inventories.
Lead
Lead weekly meetings with Dietary Workers and provide ongoing development and training.
Maintain
Maintain a detailed knowledge of the full menu and be able to explain dish descriptions.
Maintain all health and safety standards.
Maintain a positive and respectful approach with everyone.
Maintain a positive attitude in stressful situations.
Maintain a professional respectable demeanour.
Maintain cleanliness and health & safety standards of the restaurant.
Maintain cleanliness, stocking, and proper operation of all dish areas.
Maintain cooperative relationship with other departments.
Maintain food quality standards.
Maintain high standards for work areas and appearance.
Maintain inventory levels and conduct full weekly inventory.
Maintain organization in all storage areas.
Maintain production records for all foods prepared and leftovers being used.
Maintain records of stock, repairs, sales and wastage.
Maintain strong personal image and uniform standards.
Maintain temperature logs for all foods prepared, during holding, cooling and any re-heating.
Manage
Manage cost of sales by ensuring standards are followed while on duty.
Manage daily labour by monitoring sales and adjusting appropriately.
Manage direction of the unit in GM's absence.
Manage employee relations issues to ensure a harmonious work environment for all staff.
Manage food cost related to all sub category product mix gaps.
Manage highest standard of customer service through effective coaching.
Manage inventory rotation and product storage standards Skills Required.
Manage scheduled shifts ensuring guest satisfaction.
Manage staff in accordance with business demands and trends.
Manage the day-to-day operation of the kitchen.
Meet
Meet or exceed customer satisfaction target.
Meet or exceed food cost target.
Meet or exceed retention target.
Monitor
Monitor and enforce these guidelines of your team in the kitchen.
Monitor sanitation practices to ensure that employees follow standards and regulations.
Observe
Observe patient food intake and report progress and dietary problems to dietician.
Operate
Operate standard kitchen equipment safely and efficiently.
Organize
Organize and maintain work areas, coolers and storage areas.
Oversee
Oversee adherence to legislative and food handling requirements.
Oversee kitchen operations.
Oversee production of all items in this area, including supervision of cooks.
Perform
Perform a daily line check to ensure consistent tastes, accurate temperatures, and quality of items.
Perform a daily walk through of inventory to determine daily production.
Perform all opening and closing kitchen supervisory tasks.
Perform a position at lunch rush, serving, cashiering or prepping during each lunch period.
Perform day-to-day assignments in addition to oversight duties.
Place
Place food and supply orders as directed.
Prepare
Prepare all assigned menu items in an efficient and consistent manner.
Prepare a major meal, following recipes and determining group food quantities.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Prepare and organize packaging for our daily orders.
Prepare and submit reports.
Prepare budget and cost estimates.
Prepare culinary team schedules to meet the needs of the restaurant and budget guidelines.
Prepare dishes during service in a high paced and detail orientated kitchen.
Prepare high quality foods.
Prepare items to meet guest requests and prepare support items as required.
Prepare, season and cook food as directed, meeting dietary requirements where required.
Prepare work checklist and oversees the organization of work stations for each shift.
Promote
Promote in the development of the food service team.
Promote, work, and act in a manner consistent with the company mission values.
Provide
Provide direction to the team during shift.
Provide exceptional customer service.
Provide improvement recommendations when required and participate in the implementation of them.
Provide input on menus for meals and events as required aligned with our wellness strategy.
Provide input to the Assistant Kitchen Manager for improving these procedures and policies.
Provide oversight to the cleaning program as written.
Provide relief on the line where needed, as needed in the absence of line staff.
Provide station relief based on business levels.
Receive
Receive product, verifying invoice and freshness of merchandise.
Remain
Remain up to date on all communications.
Report
Report for scheduled shifts on time and in complete uniform as outlined in Quest employee handbook.
Report on all necessary repair and maintenance.
Report all accidents and injuries in a timely manner.
Report into the Executive Chef to oversee the daily operations of the restaurant.
Respond to
Respond personally to guest questions and complaints.
Review
Review team performance and provide feedback and suggestions during weekly team meetings.
Schedule
Schedule and oversee necessary maintenance and repairs on kitchen appliances.
Set up
Set up stations with all necessary supplies.
Supervise
Supervise and check assembly of trays.
Supervise and check delivery of food trolleys.
Supervise and co-ordinate activities of staff who prepare and portion food.
Supervise or coordinate activities of cooks or workers engaged in food preparation.
Supervise entire scope of Kitchen Operations.
Supervise proper food rotation and the coaching of F&B staff.
Support
Support pizzeria manager with motivating the team to achieve operational excellence.
Support senior management in any and all facets required.
Support the daily cleaning of our work area and equipment.
Take
Take proper care of ranges, ovens, broilers, fryers, griddles, utensils and other equipment.
Take weekly inventory and place food orders for Corporate Food Service submission.
Train
Train and inspire new line cooks and budding industry professionals.
Train and supervise staff.
Train and supervise team to maintain high standards of excellence in all areas.
Train Dietary Workers on food deliveries.
Train new hire Dietary Workers and delegating tasks.
Train the new employee's until they are ready to begin working with the rest of the staff.
Understand
Understand food costing and performing weekly inventories.
Uphold
Uphold our mission and vision and behave in a manner that is aligned to our core values.
Use
Use proper ordering procedures to maintain appropriate par levels of all restaurant-related products.
Utilize
Utilize and follow all Boston Pizza's systems policies and procedures.
Verify
Verify that food storage meets standards and is consistently well-managed.
Work with
Work alongside the Operations Manager to oversee day to day operations of the building.
Work entails varying conditions of noise levels, temperature, and air quality.
Work with Chef to schedule shifts for kitchen staff.
Work with Corporate Food Service on distributing the food surveys.
Work with our production team to make our daily menu of fresh, organic juices and plant based foods.
Work with the Manager and Kitchen manager to help attain goals.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Kitchen Supervisor:
Cooking
Extended Periods of Prolonged Standing and Working on Your Feet
Lift and / or Move Up To 150 Lbs.
Management
Run All Kitchen Operations
Labor Costs
Food Costs
Kitchen Sanitation Procedures
Product Costs
Most In-demand Soft Skills
The following list describes the most required soft skills of a Kitchen Supervisor:
Written and oral communication skills
Leadership
Interpersonal skills
Resourceful
Team player
Committed
Driven
Entrepreneurial mindset
Forward thinking
Innovative
Organize and manage time
Passionate and motivated
Working environment is fast-paced and often loud and stressful
Work a flexible schedule
Personal suitability
Multi-task in a fast-paced environment
Organizational capacity
Positive attitude
Accuracy and speed in executing assigned tasks
