An Installation Technician is a professional who specializes in the installation, setup, and maintenance of various equipment, systems, and technology. They play a crucial role in ensuring that products and services are properly installed and functioning efficiently for clients. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for Installation Technicians.

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Main Responsibilities of an Installation Technician

The following list describes the typical responsibilities of an Installation Technician:

Accept

Accept constructive feedback from supervisor.

Adhere to

Adhere to company policies and procedures in all installations.

Adjust

Adjust counterweights, door mechanisms, and safety controls.

Assemble

• Assemble and disassemble equipment and components as needed.

• Assemble and install workstations as per training and instruction from site Deployment team.

• Assemble bolt on parts, prepare parts for install group, shipping and receiving.

Assess

Assess issues, develop and implement action to resolve them.

Assist in

• Assist clients over telephone, video and / or client site troubleshooting project systems.

• Assist in developing employee training programs for employees and customers.

• Assist in operating and managing the store when needed.

• Assist in project coordination and planning.

• Assist Managers in reducing departmental costs through efficiencies and improved productivity.

• Assist Project Foreman and Site Superintendent in job site organization and site system.

• Assist with structural installation of displays, screens and projectors.

Assure

Assure against loss of unused materials, ladders, and tools on a job site or office location.

Attempt

Attempt to identify and remedy sources of customer-perceived problems.

Attend

• Attend all required training courses e.g. First Aid etc.

• Attend onsite customer installations and liaising directly with the client onsite.

Build

Build small parts, install boxes and special components for design of truck.

Carry out

• Carry out testing of complete systems and repair any deficiencies in a timely manner.

• Carry out wiring, termination and equipment installation as per project specifications.

Clean

Clean and maintain rental inventory.

Clean up

Clean up debris from installation, patches drill holes, and returns unused materials.

Collaborate with

• Collaborate with clients to understand their needs and preferences.

• Collaborate with other team members to complete complex installations.

• Collaborate with product development teams to provide feedback on installations.

• Collaborate with sales teams to provide technical expertise during sales pitches.

Collect

Collect required payment, balances, and signatures from customers in an accurate and timely manner.

Communicate

• Communicate any potential threat to project timeline in advance to the Station Installation Lead.

• Communicate daily job site status to the Project Manager.

• Communicate with dispatcher on a daily basis.

• Communicate with the customer for day to day installation and logistical activities.

Complete

• Complete accurate documentation pertaining to installations, service and sales activity.

• Complete all documentation required for each aspect of your performed tasks.

• Complete in-store & online training as required.

• Complete paperwork and documents as required.

• Complete service calls as required.

• Complete the installation of the products offered and sold by Store Urbain.

Conduct

• Conduct on-site inspections to assess installation requirements.

• Conduct on-site installation and testing of equipment to ensure proper working order.

• Conduct quality checks on installations to ensure compliance.

• Conduct routine maintenance and repairs to keep systems operational.

Configure

Configure and program the products after a well explained training will be done.

Connect

Connect electrical wiring to control panels and electric motors.

Coordinate

• Coordinate with clients for scheduling and access to installation sites.

• Coordinate with vendors and suppliers for equipment delivery.

Deliver

Deliver LOM for project implementation as applicable.

Demonstrate

Demonstrate and train end user on system features.

Develop

Develop a relationship with the customer through constant communication.

Direct

Direct and communicate services between clients and company departments.

Disassemble

• Disassemble, box and ship equipment that is out of date.

• Disassemble components and systems.

Discuss

Discuss new equipment and operations with customer.

Document

Document and report any issues or challenges encountered during installations.

Drill

Drill and cut holes for building sensors, controls, and all other peripheral devices as directed.

Drive

Drive all Siaron vehicles in a safe and timely manner whilst obeying the law at all times.

Educate

Educate on the proper use of all installed equipment, and address questions or concerns.

Ensure

• Ensure all components and systems are installed per applicable city and trade code.

• Ensure all installations comply with safety and regulatory standards.

• Ensure assigned vehicle is maintained in accordance with required schedule.

• Ensure customer satisfaction and address any post-installation concerns.

• Ensure customer satisfaction during and after projects.

• Ensure management personnel receive all applicable project paperwork in a timely.

• Ensure safety procedures are followed at all times.

• Ensure timely completion of projects.

• Ensure vehicle inventory is replenished and maintained in accordance with ADT standards.

Exceed

Exceed customer expectations for service and responsiveness.

Follow

• Follow all company policies, procedures and Health & Safety requirements.

• Follow all safety procedures as required.

• Follow and completes required processes of wired and wireless technology and connection procedures.

• Follow safety practices to safeguard against injury and damage to property.

• Follow safety standards and reports safety concerns in a timely manner.

• Follow technical manuals and diagrams for accurate installation.

• Follow the direction of the Regional Service Manager.

Greet

• Greet customers and answer phones in a professional and knowledgeable manner.

• Greet customers in the home while conducting walk thru.

Handle

Handle all imaging and preparation tasks for new computers.

Install

• Install and configure software applications as required.

• Install and set up equipment and systems according to technical specifications.

• Install and troubleshoots low voltage panels, wiring and associated devices.

• Install, dismantles, and reconstructs equipment required by customer or ADT order.

• Install IT / Telecommunications Equipment and devices as assigned by task.

• Install / service low voltage data networks and systems.

• Install, troubleshoot and repair printers.

Instruct

• Instruct customer how to use equipment and replace or repair defective parts, if needed.

• Instruct end users on proper use of all installed equipment, and address questions or concerns.

Interact

• Interact effectively at all levels and across diverse cultures.

• Interact with clients and provide progress updates.

Interpret

• Interpret blueprints, diagrams and technical manuals as necessary.

• Interpret diagrams and technical manuals as necessary.

Keep

• Keep a running inventory of all stock and supplies.

• Keep up-to-date with product updates and technological advancements.

Lead

Lead Installers may manage installation teams on larger projects.

Lift

Lift, move, and hold up to approximately 50 lbs..

Listen

Listen well and retain instructions.

Load

• Load and cut vinyl on a plotter.

• Load and unload new medical equipment at our new warehouse location.

Locate

Locate malfunctions in brakes, motors, switches, and control systems.

Maintain

• Maintain 93% or above Quality.

• Maintain accurate records of installation activities and service history.

• Maintain a clean and organized work environment during installations.

• Maintain a daily diary (log) showing activities, events and problems experience each working day.

• Maintain an on-going library of all ADT / Protection1 Policies, Procedures, and Technical Manuals.

• Maintain an on-going library of all Protection One Policies, procedures, and Technical Manuals.

• Maintain a pleasant and professional attitude when dealing with customers.

• Maintain a safe and clean warehouse environment.

• Maintain clean, neat personal appearance in accordance to company policy.

• Maintain company work van in a clean and organized manner.

• Maintain compliance to all PPE and safety regulations per OSHA and Vivint Solar standards.

• Maintain other equipment and tools and ensure proper working order of company property.

• Maintain proper truck stock, inventory and maintain the company vehicle.

• Maintain records of job status, job changes, material flow and other control records.

• Maintain state electrical license through continuing education requirements.

• Maintain the appropriate basic hand tools necessary to perform required duties.

• Maintain the appropriate Truck Stock Supplies / Tools / Equipment.

• Maintain / Upgrade existing alarm and surveillance systems.

Make

Make connections and required adjustments as directed.

Manage

Manage access control systems of facilities.

Mask

Mask, weed and apply vinyl to various substrates.

Meet

• Meet and exceed all performance metrics assigned and measured by the company.

• Meet customer commitments by arriving within estimated time of arrival.

Mentor

Mentor Level I Technicians.

Monitor

Monitor installation and assembly work conducted by technicians.

Operate

• Operate a vertical panel saw using standard safety procedures.

• Operate board trimmer, print trimmer or other finishing equipment.

Participate

Participate in on-call service rotation with other technicians.

Perform

• Perform a test for completeness or wiring to ensure all is installed correctly.

• Perform Customer Instruction on System Operation and Functionality.

• Perform engineering of new projects.

• Perform hardware and software upgrades as needed.

• Perform high end residential custom electronics installations.

• Perform installations including cabling, mounting and network setup.

• Perform minor fitting and adjustments of equipment.

• Perform miscellaneous job-related duties as assigned.

• Perform New Commercial Alarm, Fire, CCTV and Card Access System Installations.

• Perform New System Installations, System Upgrades, and New System Additions.

• Perform new system installations, upgrades, and additions.

• Perform post-installation clean up.

• Perform programming and lead the startup and commissioning process.

• Perform repair and installation of belting off-site and on customer's equipment.

• Perform safe rigging of diagnostic imaging system into medical facilities.

• Perform Site Surveys and gathers required data in approved format as assigned by task.

• Perform system testing and signal verification.

Prepare

Prepare job completion and service reports for customer signature.

Present

• Present a professional image of ACME when speaking to customers (all levels).

• Present a professional image of Aronson Security Group when speaking to customers (all levels).

Promote

Promote and sell company services.

Provide

• Provide assistance to the tech community in support of employees in order to resolve customer issues.

• Provide customer service follow up and technical support.

• Provide demonstrations and training to clients on equipment usage.

• Provide documentation of service and hours worked.

• Provide estimated job times and scope of work to sales teams.

• Provide excellent customer service.

• Provide exceptional customer service by creating personalized interactions with each customer.

• Provide final termination of all control wiring as necessary.

• Provide service to personal installs within 120 days of original installation.

• Provide support for functionality testing and end users.

• Provide technical support for customer contacts and technicians on request.

• Provide technical support to clients via phone or on-site visits.

Pull

Pull and terminate a variety of cables.

Pursue

Pursue safety practices to safeguard against injury and damage to property.

Read

• Read and interpret blueprints / diagrams and product manuals assigned to the project.

• Read and interpret electronic schematics and architectural blueprints.

• Read manuals and instructions to determine the equipment needed for installation or repair.

Receive

Receive assignments in the form of objectives and establishes goals to meet objectives.

Recommend

Recommend improvements and upgrades to enhance system performance.

Reconnect

Reconnect / disconnect equipment and / or services as per company standards and procedures.

Record

Record daily data communication transactions, issues and remedial actions or installation activities.

Represent

• Represent the company and its service philosophy to the customer.

• Represent the interests of Westview through a positive and customer focused attitude.

Resolve

Resolve customer complaints and address any issues promptly.

Respect

Respect customers' property and leave the work area clean.

Respond

• Respond positively to pressure.

• Respond to Customer escalations and resolve to meet customer satisfaction and company standards.

Return

Return all tools, equipment, and unused supplies to the installation van.

Review

Review entry and work permits.

Solve

Solve practical problems and carry out responsibilities under general supervision.

Stage

Stage all of the equipment and inventorying material for accuracy.

Supervise

• Supervise apprentice installers and subcontractors as assigned.

• Supervise the work of installation subcontractors (quality, time and deadlines).

Test

• Test and troubleshoot installed systems for proper functionality.

• Test, configure and diagnose built racks prior to field deployment.

• Test network connectivity and ensure proper data transmission.

• Test newly installed equipment to ensure that it meets specifications.

• Test operation of system to the signal receiving center to properly establish service.

• Test point to point functionality of systems.

Track

Track equipment inventory, and suggest and assist with purchases.

Train

• Train and direct Installers at a single worksite.

• Train clients and ensure the proper functionality of all systems in use.

Travel

Travel throughout the District business area when required.

Troubleshoot

Troubleshoot and efficiently solve issues to any of the above systems and components.

Use

• Use diagnostic tools to identify and resolve technical issues.

• Use of hands to finger, handle or feel objects, tools or controls.

• Use small hand tools, power tools, and test equipment.

• Use specialized tools and equipment for installation tasks.

Utilize

Utilize software to enable, program and test systems.

Walk

Walk, stand, climb, balance, stoop, crouch, bend, reach, kneel, crawl and stretch.

Work

• Work as a team to install the load and unload stations including.

• Work closely with vendors to ensure company's security needs are being met.

• Work directly with other subcontractors or vendors to insure proper operation of equipment.

• Work effectively in diverse team environment.

• Work inside and outside in various weather conditions.

• Work is regularly dispatched from home location.

• Work orders are sourced from awarded tenders and established customers.

• Work to the highest standards, whilst being presentable & professional at all times.

• Work with a team to install automated farm equipment and systems across the county and into Canada.

• Work with manufacturers to initiate return material authorizations as needed.

• Work with project engineers on startup to ensure complete system performance.

• Work with project managers to meet installation deadlines.

• Work with site team to develop action plans and resolutions when issues arise to ensure.

• Work with supervisor to resolve any pertinent or potential site issues.

• Work with the customer to determine optimal system and equipment to meet their needs.

Write

Write simple correspondence and present information in one-on-one and small group situations.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Installation Technician:

1. Proficiency in technical equipment installation and setup.

2. Knowledge of electrical and electronic systems.

3. Competence in reading technical manuals and diagrams.

4. Understanding of safety protocols and regulations.

5. Familiarity with diagnostic and testing tools.

6. Competence in network configuration and connectivity.

7. Knowledge of hardware and software installation.

8. Understanding of audio-visual equipment setup.

9. Competence in using hand and power tools.

10. Knowledge of mechanical assembly and disassembly.

11. Understanding of data transmission and cabling.

12. Competence in troubleshooting technical issues.

13. Knowledge of computer hardware and peripherals.

14. Understanding of HVAC systems for installation considerations.

15. Competence in reading and interpreting blueprints.

16. Knowledge of plumbing systems for certain installations.

17. Understanding of fire safety and security systems.

18. Competence in handling and installing heavy equipment.

19. Knowledge of automation and smart home technologies.

20. Understanding of technical software applications for installations.

Most In-demand Soft Skills

The following list describes the most required soft skills of an Installation Technician:

1. Excellent communication and interpersonal skills.

2. Strong problem-solving and critical thinking abilities.

3. Adaptability and flexibility in changing work environments.

4. Active listening and understanding of client needs.

5. Collaboration and teamwork for working with other technicians and teams.

6. Time management and organizational skills for meeting installation deadlines.

7. Strong attention to detail and accuracy in installation tasks.

8. Positive attitude and willingness to learn and improve.

9. Effective customer service and client relationship management.

10. Adaptability and resilience in handling challenging installations.

Conclusion

Installation Technicians play a vital role in ensuring that equipment and systems are installed correctly and function optimally for clients. By possessing a combination of technical expertise, practical skills, and personal qualities, these professionals can excel in providing top-notch installation services and delivering exceptional customer experiences.