Main Responsibilities and Required Skills for an Implementation Analyst

An Implementation Analyst is a professional who specializes in planning, managing, and executing the implementation of various systems, processes, or technologies within an organization. Their role is crucial in ensuring that new initiatives and changes are smoothly integrated and achieve the desired outcomes. In this blog post, we will delve into the primary responsibilities and the most in-demand hard and soft skills for Implementation Analysts.

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Main Responsibilities of an Implementation Analyst

The following list describes the typical responsibilities of an Implementation Analyst:

Advise

Advise customer on completion status.

Allocate

Allocate and manage project resources effectively.

Analyze

Analyze client legacy data sets to understand the impact of the data on system design.
Analyze field mappings between various applications on Alpha platform.
Analyze paperwork and sets up defined contribution plans based on system requirements.

Assess

Assess the effectiveness of implemented solutions.

Assist in

Assist client facing teams with client event queries.
Assist in creating new reports, files, and queries in SQL and Excel.
Assist in the analysis of current processes and recommend solutions and improved processes.
Assist our SME merchants with their integrations to APEXX.
Assist with administrative tasks to help coordinate logistics to support any mitigation plans.

Audit

Audit participant records for accuracy of data load.

Build

Build and enhance positive working relationships with Visa clients and internal stakeholders.
Build and maintain Project Plans as required for IT Projects.
Build and maintain strong relationships with stakeholders.
Build complex campaigns with Journey Builder.
Build relationships and become a trusted advisor for customers.

Capture

Capture Client requirements in order to create detailed project documentation.

Champion

Champion best practices governance of the ERP system.

Collaborate with

Collaborate with Client Development team to manage client relationships.
Collaborate with stakeholders to understand and document project requirements.

Collect

Collect, record, and report data to assist with presenting results and findings to team members.

Communicate

Communicate and interacts with coworkers and users regarding conversion requirements and status.
Communicate and present clearly, both to a team and to clients.
Communicate changes to affected parties via change management efforts and hands-on training.
Communicate effectively orally and in writing, with clients, technical teams and co-workers.
Communicate results and status to customers, and project managers.
Communicate with colleagues on status and work and company data handoffs.

Complete

Complete training and develop competency in a minimum of three core Pyxis product lines.
Complete weekly logs, expense reports, project plans, etc..

Conduct

Conduct client training on the use of Pyxis products.
Conduct customer meetings.
Conduct data analysis to inform decisions and report on metrics.
Conduct implementation of multiple projects or single, large, complex project.
Conduct post-implementation reviews and evaluate project success.
Conduct remote and on-site implementation meetings and coordinate configuration of client databases.
Conduct trainings and meetings with both internal (Agility) and external (customer) stakeholders.

Configure

Configure and implement client and business partners for contracted services.
Configure Paylocity customers for data transfers to existing partners.
Configure Paylocity systems for data import and export to meet requirements.
Configure the platform in response to requirements.

Contribute to

Contribute to design and documentation of user-specific configurations during implementation efforts.

Coordinate

Coordinate client resources and assign project tasks.
Coordinate internal Visa resources to ensure delivery on commitments.
Coordinate the code deployments to QA environments and assists the client with UAT testing.
Coordinate training and documentation of new functionality.
Coordinate with fund and / or third party financial services companies for set up of accounts.

Create

Create comprehensive documentation for new processes and systems.
Create detailed implementation strategies and design plans.
Create stories and ACs in Agile team and validate the deliverables.
Create UML including use case documentation.

Design

Design the workflow and dataflow among CRD and SSC applications.

Develop

Develop and deliver system training as needed both internally and externally.
Develop and maintain good working relationships internal and external to SSGA Ireland.
Develop, coordinate, and implement plans to test business and functional processes.
Develop documentation to support the standard implementation process.
Develop implementation plans that outline objectives, timelines, and resources required.
Develop testing protocols and ensure that systems meet quality standards.

Document

Document all configuration and implementation processes used to support contracted services.
Document business requirements, new functionality and related set up and operational procedures.
Document client requirements.
Document new or amended process.

Drive

Drive adoption of new processes and standard methodologies.
Drive for results- pushes self to exceed goals and achieve breakthrough results.

Engage

Engage and coordinate with external (customer) stakeholders as required.

Ensure

Ensure cash flow is appropriate for the organisation's operations.
Ensure client outcomes are clearly documented.
Ensure clients do not suffer data loss.
Ensure compliance with the law and company's policies.
Ensure customer expectations are met and exceeded.
Ensure high customer satisfaction on all accounts.
Ensure successful hand off to appropriate departments for ongoing support following implementation.
Ensure that all administration tasks are completed within the outlined timeframes.
Ensure that communication is proactive and clear, both external and internal.
Ensure that implementations align with organizational goals and standards.
Ensure that implementations comply with relevant regulations.

Escalate

Escalate issues to internal and external stakeholders.

Establish

Establish a feedback loop for continuous improvement.
Establish and manage a Model Office environment for internal and external testing and POC purposes.
Establish and nurture rapport with customers that is conducive to a long term business relationships.
Establish data structures and assist with data import / export and data cleansing.

Evaluate

Evaluate data and systems to identify gaps and areas for improvement.
Evaluate work products of EDI Operations Technicians and provides training and support as needed.

Execute

Execute delivery changes, as well as project implementation, including post-implementation testing.

Expedient

Expedient and effective deficiency management and resolution control.

Facilitate

Facilitate ad hoc requests as needed (i.e. data requests).

Follow

Follow and maintain project plans.
Follow coordination and communications around systems and service changes.
Follow the tips below when applying.

Gather

Gather feedback from end-users to refine implementations.

Generate

Generate reports on implementation progress and outcomes.

Handle

Handle front end set up for AX2012 R3.

Identify

Identify and manage project dependencies and critical path.
Identify and mitigate potential risks and issues.
Identify and / or secure additional chargeable consulting opportunities.
Identify and responds to business requirements and transforms them into effective ERP solutions.

Implement

Implement changes and new solutions according to the plan.
Implement new features, functions, and enhancements for customer-specific Lattice solutions.
Implement security protocols to protect sensitive data.
Implement solutions either through configuration combinations or custom code.

Install

Install and support Pyxis hardware and software.
Install a wide range of Pyxis Technologies products.

Integrate

Integrate new systems with existing infrastructure seamlessly.
Integrate UI front-end with existing back end via .Net Framework.

Interface

Interface between Ciena and VMS provider for implementation in low volume countries.

Interpret

Interpret internal and / or external business rules and issues and recommend best practices.

Investigate

Investigate and resolve any issues that arise during implementation.

Lead

Lead as-needed training to the wider organization for Adobe Analytics.
Lead implementation of ERP finance modules.
Lead process improvement initiatives in the global payments area.

Load

Load files and data into applicable systems.

Maintain

Maintain account summaries.
Maintain and distributes fund updates and / or matrices to internal business partners.
Maintain and execute rollout schedule.
Maintain clear and open communication with all stakeholders.
Maintain group data for assignments accurately and timely in the associated reporting system.
Maintain impeccable attention to detail in a fast-paced environment.
Maintain SLA's while prioritizing workload.

Make

Make it right and only then make it fast.
Make recommendations to project team to guide / improve user experience.

Manage

Manage and perform ICM services delivery.
Manage anti money laundering (AML) and know your customer (KYC) processes.
Manage campaign execution.
Manage, monitor, and provide metrics on data refreshes and software updates across various customers.
Manage non-routine processing and change requests, as well as support customer initiatives.
Manage personal workload to stay current with all assigned projects.
Manage test scripts, file delivery dates and client / vendor milestones for data transfers.
Manage the Billing / Revenue Cycle Management needs of multiple Welligent software implementations.
Manage the budget for implementation projects.
Manage the transfer of data from legacy systems to new ones.
Manage time efficiently and can focus on multiple projects.
Manage vendor relationships.

Manipulate

Manipulate customer data using excel and migration tools.

Meet

Meet all milestones and deliverables in a timely manner.

Mentor

Mentor and assist in the progress of others.
Mentor and training of junior team members.

Modify

Modify configurations as requested by clients and business partners'.
Modify configurations as requested by clients and business partners' requests.

Monitor

Monitor status of install.
Monitor work order on day of to make sure CE is dispatched to site.

Offer

Offer ongoing support and assistance to end-users post-implementation.

Order

Order equipment and supplies.

Oversee

Oversee post implementation procedures and document all on-going issues.

Own

Own the organisation's fundraising plans and capital structure.

Page

Page work order to CE with all install / bring live documents required.

Participate in

Participate in daily ERP team meetings and provide functional area updates.
Participate in requirement gathering sessions virtually via web conferencing.

Perform

Perform and document issue resolution and root cause analysis.
Perform maintenance on group plans in the record keeping system.
Perform other related duties as required by position.
Perform upgrades to Pyxis software and hardware.

Plan

Plan and co-ordinate, all required resources (internal and external) for assigned activity.

Prepare

Prepare and submit billing request with required detail and backup.
Prepare reliable current and forecasting reports.

Process

Process and detail-oriented.
Process plan maintenance on various data processing / informational systems.

Provide

Provide advanced problem solving, troubleshooting and system consultation as needed for client.
Provide advisory guidance on support issues.
Provide consultation on new and existing products to customer.
Provide customer with status update of install.
Provide input to a new global program, and positively impact manager experience.
Provide input to Statements of Work and change requests.
Provide post-implementation support and closes the project off with appropriate documentation.
Provide recommendations on the nature, scope, and complexity of solutions.
Provide solutions to configure, customize and integrate with our products.
Provide subject matter expertise and day-to-day planning and implementation.
Provide support and issue escalation for CE.
Provide team support and product information on strategic products as assigned by manager.
Provide Tier 2 support for customer issues.
Provide training and support for new and existing Salesforce Marketing Cloud implementations.
Provide training on CRICO Strategies' products as needed.
Provide training to end-users and stakeholders on new systems or processes.
Provide training to internal and / or cross-functional teams and external clients, as applicable.
Provide written documentation to appropriate team members and customer.

Recognize

Recognize and operationalize opportunities to increase efficiency of data flow and data management.

Report

Report customer project accomplishments and deliverables to management monthly.
Report on project progress and changes in time frames.

Represent

Represent customer system and operational requirements to internal Visa organizations.

Resolve

Resolve and research undelivered payments.

Respond to

Respond to support tickets within SLAs with high quality.

Review

Review, translate, and implement plan designs for multiple products and / or offerings.

Set-up

Set-up and maintain payment instructions within treasury global payment management system.
Set-up new merchants on the APEXX gateway.

Share knowledge and best practices with colleagues.

Spend

Spend as much time thinking about tests and security as on writing code.

Stand up

Stand up and manage a team of 6 - 10 onboarding professionals with strong potential for growth.

Stay

Stay flexible and adapt to changing project requirements.

Supervise

Supervise all finance personnel (controllers, treasurers etc.).

Support

Support and communicates implementation decisions that have a positive benefit to the company.
Support Commercial Sales on new or existing business implementation and / or onboarding.
Support in other business projects as needed.
Support on-site A / B testing strategies as.
Support organizational change efforts related to implementations.
Support the selection, development, configuration and use of network tools and reporting.
Support user trainings for the ERP under implementation.

Take

Take pride in their work and strive for excellence.

Test

Test systems to ensure plan / participant level operations meet Group requirements.

Track

Track all issues and target the root cause to make sure it doesn't happen again.
Track orders, provide notification of any changes to planned delivery date and / or expedite when.
Track the implementation's progress against set milestones.

Train

Train end users in the key functional areas.

Translate

Translate customer requirements & KPI's into Agility system processes.
Translate marketing strategies and requirements into specifications for Salesforce Marketing Cloud.

Troubleshoot

Troubleshoot and correct issues with trade flow.

Understand

Understand current CW process, and build out the desired end state for global approach.
Understand global payments issues and how to resolve them.
Understand global payments mechanism and how to manage it.
Understand how CRD and SSC application play their roles on Alpha platform.
Understand profitability and loss.
Understand SWIFT messaging and credit confirmations.

Update

Update internal tracking systems with time and expense entries.

Utilize

Utilize provided tools to build and maintain trading partner configuration solutions.

Work with

Work closely with implementation teams to support application data updates and configuration needs.
Work closely with our application and infrastructure specialists.
Work closely with the Dispensing Implementation team.
Work collaboratively and contributes in a team environment.
Work directly with the MSP to implement desired end state in medium to high volume use countries.
Work well with an international team.
Work with our enterprise customers and help them with new product upgrades.
Work with the executive sponsors to develop and manage ongoing customer relationships.
Work with third-party vendors and suppliers when necessary.

Write

Write and execute SQL queries.
Write and maintain appropriate documentation.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Implementation Analyst:

Proficiency in project management methodologies and tools.
Strong data analysis skills to assess requirements and measure outcomes.
Knowledge of relevant technologies and systems.
Ability to model and optimize business processes.
Skills in designing and executing testing procedures.
Ability to create comprehensive project documentation.
Expertise in change management principles and techniques.
Experience in data migration and data integration.
Knowledge of cybersecurity and data protection measures.
Ability to work with third-party vendors effectively.
Understanding of regulatory compliance requirements.
Proficiency in managing databases and data repositories.
Familiarity with reporting and analytics tools.
Basic coding skills for customization and automation.
Understanding of cloud technologies and services.
Knowledge of network architecture and protocols.
Familiarity with enterprise resource planning (ERP) systems.
Understanding of IT infrastructure components.
Knowledge of SDLC methodologies.
Ability to create meaningful visualizations of data.

Most In-demand Soft Skills

The following list describes the most required soft skills of an Implementation Analyst:

Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Flexibility to adapt to changing project requirements.
Collaboration and the ability to work effectively in a team.
Effective time management and organization.
Leadership qualities to guide project teams.
Understanding and empathy towards end-users and stakeholders.
Ability to build and manage stakeholder relationships.
Meticulous attention to detail in project planning and execution.
Skill in resolving conflicts and addressing issues diplomatically.

Conclusion

In conclusion, Implementation Analysts play a pivotal role in the successful execution of projects and the integration of new systems and processes within organizations. Their responsibilities encompass various technical and soft skills, making them integral to the efficient functioning and growth of businesses in an ever-evolving technological landscape. By mastering the required hard and soft skills, Implementation Analysts can drive positive change and innovation within their organizations.