Main Responsibilities and Required Skills for a House Coordinator
A House Coordinator is a professional who plays a crucial role in managing and overseeing the operations of a household. Whether it's a private residence, a group home, or a similar setting, the House Coordinator ensures that everything runs smoothly and efficiently. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for House Coordinators.
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Main Responsibilities of a House Coordinator
The following list describes the typical responsibilities of a House Coordinator:
Act as
Act as a liaison between residents, their families, and external service providers.
Adhere to
Adhere to policies, procedures and directives established by the Company.
Advise
Advise on any outstanding contractual claims and contractual issues.
Advocate
Advocate for the rights and well-being of residents.
Alert
Alert supervisor to any issues needing management attention.
Analyze
Analyze daily projects and supply levels to anticipate inventory problems and shortages.
Analyze progress and write detailed reports.
Answer
Answer phones in a professional manner.
Arrange
Arrange for transportation of packages with freight forwarders and logistics transship coordinators.
Arrange transportation for residents as needed.
Assist in
Assist in inventory maintenance.
Assist in the waving of orders as required by the WMS system.
Assist leadership with meetings with processing employees as needed.
Assist managers / supervisors where needed.
Assist production employees with issues that arise during shift and troubleshoot technical issues.
Assist residents with financial management and budgeting.
Assist warehouse team with issues and inventory management.
Assist with creating bills of lading.
Assist with email communication management, gathering information & details.
Assist with event planning and PA duties.
Assist with implementation of plant continuous improvement efforts.
Assist with inventory control tasks as directed by the Vertec Purchasing Officer.
Assist with personal and professional development of residents.
Assist with personal care and hygiene needs of residents.
Assist with the on-site supervision of Clubhouse staff.
Assist with weekly menu and shopping for hygiene or other personal needs.
Attend
Attend training for trade and personnel development for qualification / certification purposes.
Attend weekly sales meetings.
Book
Book, coordinate and manage travel requirements for onsite personnel and site visitors.
Build
Build and maintain various excel spreadsheets.
Check
Check all Bills of lading to ensure appropriate info has been collected.
Check chores on a daily basis and follows up with residents when they are not completed.
Close out
Close out completed assignments immediately with appropriate closing remarks.
Collaborate with
Collaborate with community resources and organizations.
Communicate
Communicate policies to team members and acts as liaison between leader and team member.
Communicate and support internal account managers with new client opportunities / needs.
Communicate with other company departments regarding product dispositions and potential problems.
Communicate with Regional Operations Manager on all warehouse issues.
Compile
Compile work orders and ensure appropriate compliance.
Conduct
Conduct physical inventories as required Operate forklifts to unload trucks.
Conduct regular assessments and evaluations of resident needs.
Conduct warehouse inspections.
Coordinate
Coordinate and assign work to unionized hourly staff.
Coordinate and facilitate communication between residents and staff.
Coordinate and schedule appointments and activities for residents.
Coordinate and supervise household staff, including hiring and training.
Coordinate and track claims with freight companies accordingly.
Coordinate customer's returns.
Coordinate Maintenance support / repairs of processing areas.
Coordinate medical appointments and manage medication administration.
Coordinate recycling materials to recyclers.
Coordinate the purchase of new inventory.
Coordinate third party inspections and service when required.
Coordinate unloaded containers daily with internal & external lumping teams.
Coordinate with Account Coordinators to determine load out schedules based on customers' requests.
Coordinate with "legacy” warehouse operations, as required.
Coordinate with local and regional freight companies (setup times, hot shots, etc.).
Coordinate with vendors to schedule truck deliveries.
Coordinate yearly warehouse inventory.
Count
Count stock, complete stocktaking investigations, and recommend stock adjustments.
Create
Create and apply labels to all material and equipment.
Create and maintain a warm and welcoming atmosphere.
Create and maintain vehicle service maintenance logs.
Create and releases waves and manage tasks for picking product for shipment.
Create carton labels and file ASNs for EDI wholesale customers.
Create cinematic cameras for gameplay moments.
Deliver
Deliver parts to customer locations or job sites, other parts stores.
Develop
Develop and implement household policies and procedures.
Discard
Discard trash daily to keep warehouse area clear of trash.
Document
Document all actions by handling logs and records and managing information on forms.
Engage
Engage in face to face interaction with drivers and visitors.
Engage local resources and all political levels to address community issues.
Ensure
Ensure accurate shipping / receiving documentation.
Ensure all processes and procedures are followed to complete documentation.
Ensure all safety regulations and processes are followed.
Ensure inventory accuracy through perpetual cycle counts, adjustments, and reconciliation in SAP.
Ensure invoicing is done in a timely matter.
Ensure that all materials shipped and received are correct.
Ensure the property is well maintained (Clean, organized, following proper safety procedures etc.).
Ensure the safety and security of the household.
Ensure the warehouse is clean, organized, and safe at all times.
Enter
Enter inventory data into the computer.
Enter inventory into software system.
Escalate
Escalate issues to applicable management team as required.
Establish
Establish delivery appointments for carriers.
Evaluate
Evaluate all programs and services.
Examine
Examine and inspect stock items for wear or defects.
Follow
Follow current standards and procedures.
Follow instruction for safe lifting / carrying of various sizes, shapes, and weights of objects.
Follow-up
Follow-up on outstanding orders.
Follow-up with freight forwarders, logistics and customer.
Follow-up with inventory control or planning to resolve issues.
Foster
Foster an environment that is inclusive of diversity, including diverse paths to recovery.
Foster a positive and inclusive living environment.
Generate
Generate and distribute weekly and ad-hoc operations department metrics to colleagues.
Handle
Handle household emergencies and crisis situations.
Handle material by hands and / or with use of appropriate equipment.
Help
Help our team ship out to the pharma, and bio-pharma industries!.
Help run the global vulnerability management program.
Identify
Identify and manage program resources.
Identify and reports defective equipment.
Identify areas of improvement in the supply chain sector of the company.
Identify opportunities to improve productivity, quality, and efficiency of operations.
Identify overlapping products that can be consolidated.
Identify potential inventory shortages and communicate with relevant department.
Identify "waste" and "consumed" product daily.
Implement
Implement and enforce house rules and regulations.
Input
Input inventory information into RFP system.
Inspect
Inspect and ensure quality of incoming inventory.
Inspect product upon loading and unloading.
Interact with
Interact daily with production and quality department staff.
Investigate
Investigate and provide logistics solutions on orders that have issues.
Keep
Keep accurate records and documentation of household activities.
Keep records on incoming and outgoing shipments and prepares items for shipment.
Keep track of construction materials and inventory.
Keep work area and isles / exits clear and free from obstructions.
Lead
Lead best practice safety activities, with the continued focus on chain of awareness responsibility.
Lead the workflow of warehouse processing.
Lift
Lift and / or move up to 50 pounds.
Lift / carry packages up to 75 lbs..
Load
Load and unload trucks, moving product to / from specified area in warehouse.
Log
Log inbound freight (UPS, Federal Express, Airborne, DHL).
Log outbound shipments including specific detail (ship date, transporter, etc.).
Maintain
Maintain a clean and orderly workplace.
Maintain a clean and organized work area according to policies, procedures and safety regulations.
Maintain and order warehouse supplies.
Maintain a safe environment and physical condition of the warehouse.
Maintain cleanliness of warehouse.
Maintain confidentiality and respect residents' privacy.
Maintain good relationship with our donors.
Maintain inventories of household supplies and equipment.
Maintain inventory records.
Maintain inventory records and databases.
Maintain inventory stock transaction accuracy.
Maintain organization, maintenance and safety in all areas of the warehouse.
Maintain proper stock of packing materials and place orders as needed.
Maintain valid driver's license and maintain outstanding driving record.
Manage
Manage and deploy security infrastructure, including alerting, response, logging systems.
Manage bin locations including optimization.
Manage documentation associated with shipping processes.
Manage household budgets and expenses.
Manage household calendars and coordinate events and celebrations.
Manage implant inventory including replenishments, National loaners, returns, and expired goods.
Manage portable refrigeration units in the warehouse and in the market.
Manage RMS and product returns.
Manage time accordingly to ensure the job gets done.
Monitor
Monitor company parts and tool inventory by completing counts as required.
Monitor for, respond to & report on security incidents.
Monitor in-house inventory movement and complete inventory transfers.
Monitor shipping costs to ensure transportation budgets are achieved.
Motivate
Motivate Associates to be efficient, productive, and promote a healthy happy work environment.
Move
Move material through CSH operations.
Obtain
Obtain services from other sources, as needed.
Operate
Operate forklift and other machinery / equipment use in the handling of material.
Operate forklifts, pallet jacks and a variety of warehouse mechanical equipment (where applicable).
Organize
Organize and oversee recreational activities for residents.
Oversee
Oversee and facilitate the supply chain operations of our company.
Oversee meal planning and ensure dietary requirements are met.
Pack
Pack containers and repack damaged containers.
Participatein
Participate in daily KPI and informational meetings on a set frequency.
Perform
Perform additional duties as directed.
Perform all assigned tasks accurately and efficiently.
Perform analysis for complaints and performance data trending.
Perform cycle counts as required.
Perform general administrative work via both phone & email.
Perform housekeeping duties as directed to maintain a safe, clean working environment.
Perform other duties which may be assigned by the Warehouse Manager from time to time.
Perform pick face inquires and bin maintenance as required within the WMS system.
Perform regular cycle counts of inventory and ongoing audit verification of counts.
Perform scheduled vehicle maintenance to ensure it is always in a good working condition.
Perform tool / equipment inspections.
Place
Place order to maintain stock levels.
Plan
Plan and oversee maintenance and repairs of the property.
Prepare
Prepare commodities for ocean shipment.
Prepare customs documents, courier documents, and labels.
Prepare deposits & balance cash drawer.
Prepare material transportation vouchers and other logistics documentation.
Prepare product for installation via pick ticket.
Prepare product for shipment by verifying location.
Print reports and update spreadsheets.
Prioritize
Prioritize offloads to meet outbound orders.
Process
Process all required paperwork and input data into ERP system.
Process receiving paperwork ensuring accuracy in accordance with procedures.
Provide
Provide crisis intervention and conflict resolution.
Provide emotional support and companionship to residents.
Provide input to and may help conduct team member evaluations in a fair and timely manner.
Provide jobsite support as required.
Provide ongoing management and monitoring of programs, services, and community initiatives.
Provide on job training to other employees.
Provide Qualitative feedback regarding the product.
Provide relevant needs-based advice to our customers by understanding their goals and priorities.
Provide supervision to staff working within the project.
Receive
Receive and enter inbound and outbound loads in Oracle, Release orders from Oracle for shipment.
Receive and process customer orders in a Bonded Warehouse.
Receive and record new stock as it's delivered and shipped out.
Receive material from initiators.
Report
Report all job related injuries to supervisor.
Report and provide the correct documentation for shipment to customers.
Report to line manager on monthly results.
Resolve
Resolve any discrepancies between paperwork and inventory received.
Respond to
Respond to customer inquiries professionally and in a timely manner.
Respond to public inquiries regarding golf lessons, rules, etiquette and tournaments.
Review
Review and confirm invoices.
Review orders for accuracy.
Review schedule and provides leadership and direction to production employees.
Rotate
Rotate food in and out of food bank storage area.
Run
Run daily and weekly reports and provide updates to management.
Schedule
Schedule delivery time of sales invoices.
Schedule meeting with manager to discuss development plan.
Stay updated on
Stay updated on relevant laws and regulations.
Store
Store items in an orderly and accessible manner in warehouse and storerooms.
Store products and tools in designated areas.
Store supplies in designated areas.
Support
Support adherence to quality and food safety standards as required.
Support and back up Customer pickup Coordinator.
Support daily planning and shipment of customer orders.
Support Functions including expense reports, purchasing, timesheets etc..
Take
Take the leap and make your mark at Plan Group.
Track
Track and manage inventory by completing regular cycle counts.
Troubleshoot
Troubleshoot role and responsibility and suggest areas for continual improvement daily.
Troubleshoot shipment related issues without direct supervision.
Unload
Unload incoming freight from affiliates.
Update
Update Company software with order status.
Verify
Verify closed out orders are entered into the system and compare load slips to system data.
Work
Work in a fast-paced environment helping to document quantities of product.
Work on pallet system updates.
Work under the guidance of the Warehouse Manager and supervisors.
Work with sales teams to forecast 3PL labor and supply needs to prepare for peak season business.
Work with Suppliers to arrange equipment rentals, safety supplies, consumables and repairs.
Work with the Project Management team to pick and arrange materials for upcoming jobs.
Most In-demand Hard Skills
The following list describes the most required technical skills of a House Coordinator:
Proficiency in household management software and tools.
Knowledge of safety protocols and emergency procedures.
Familiarity with financial management and budgeting software.
Strong organizational and multitasking abilities.
Ability to handle basic household repairs and maintenance.
Knowledge of dietary restrictions and meal planning.
Understanding of medical terminology and medication administration.
Experience with transportation coordination and logistics.
Proficiency in record-keeping and documentation.
Ability to use household appliances and equipment effectively.
Knowledge of local regulations and compliance requirements.
Understanding of accessibility and mobility aids.
Basic IT skills for troubleshooting electronic devices.
Ability to manage inventories and supplies effectively.
Knowledge of first aid and CPR.
Familiarity with social media platforms for communication and engagement.
Understanding of privacy laws and regulations.
Experience with event planning and coordination.
Ability to adapt to new technologies and software.
Knowledge of home security systems and protocols.
Most In-demand Soft Skills
The following list describes the most required soft skills of a House Coordinator:
Excellent communication and interpersonal skills.
Empathy and compassion for residents' needs.
Strong problem-solving and decision-making abilities.
Leadership and team management skills.
Flexibility and adaptability to changing situations.
Time management and organizational skills.
Ability to work well under pressure.
Conflict resolution and negotiation skills.
Patience and tolerance.
Attention to detail and thoroughness.
Conclusion
A House Coordinator's role encompasses various responsibilities, ranging from administrative tasks to providing support and care for residents. The required hard and soft skills mentioned above are crucial for effectively carrying out these responsibilities and ensuring a well-functioning household. By possessing the necessary skills and competencies, House Coordinators can create a safe, comfortable, and inclusive environment for residents to thrive in.
