Main Responsibilities and Required Skills for General Manager

A General Manager is responsible for overseeing daily operations of the business unit or organization. They manage and control company costs and foster client and customer relations. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for General Managers.

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Main Responsibilities of General Manager

The following list describes the typical responsibilities of a General Manager:

Achieve

Achieve and sustain financial targets and performance goals.

Act

Act independent and take initiative.
Act like an owner, leading strong operational processes and routines that drive results.

Address

Address all team member operations, issues, concerns and problems.
Address complaints and problem solve when appropriate with the assistance of the DSM and or RD..

Adhere to

Adhere to the telephone etiquette.
Adhere to standard "zoning” procedures.
Adhere to the employee handbook and Book of Rules at all times.

Allocate

Allocate appropriate Commercial support for internal and external audits.

Analyze

Analyze and evaluate the effectiveness of sales, promotions, programs, costs, and results.
Analyze, interpret & strategically.
Analyze, manage and mitigate risks.
Analyze sales productivity, KPI, and business trends.
Analyze current and future staffing needs for appropriate planning.

Anticipate

Anticipate, manage and own cross functional risks from a SUPPLY perspective.

Appraise

Appraise performance of subordinates to assure that job performance is appropriately recognized.

Approve

Approve all operational expenses according to financial approval guidelines.

Assess

Assess situations quickly and demonstrate a hands-on, "can do” attitude.

Assist in / Assist with

Assist in conflict resolution at all appropriate levels within the facility.
Assist, in coordination with the general manager, in preparation of annual operations budget.
Assist in ordering, inventory, and scheduling.
Assist in the preparation of strategic and annual operating budget to support FBO operations.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Assist the Marketing Team with the promotion of the facilities to maximize income potential.
Assist with all cleaning duties as stated on opening / closing and weekly checklists.
Assist with any Asset Management analysis and reporting as required.
Assist with planning and executing capex projects.
Assist with revisions and updates of airport rules and regulations and minimum standards.

Assume

Assume responsibility of budget development and revenue for category.

Assure

Assure that food served is of the specified quality and quantity.
Assure that the Team is working together to accomplish optimum contract services for the customer.

Attend

Attend and participate in all necessary store and company meetings.
Attend conference calls and update management on status of key processes.

Audit

Audit and report weekly on facility conditions.

Background

Background in the development & execution of business, marketing & sales plans & operating budgets.

Build

Build and foster relationships with key customer accounts and vendor partners.
Build and maintain effective partnerships with stakeholders and Business leaders.
Build relationships with vendors and suppliers.
Build and maintains business relationships and partnerships.
Build company image by collaborating with clients, employees and suppliers to the business.
Build strong relationships and works collaboratively with others to meet shared goals.
Build your community network and nurture the customer experience.

Can

Can establish, maintain and enforce consistently high performance standards.

Carry out

Carry out contractual duties of operation to meet customer's satisfaction.

Coach

Coach, counsel and direct Team Members.
Coach and support hotel team to effectively manage wages and controllable expenses.

Collaborate with

Collaborate with over functional areas such as Finance, HR, Safety, IT and others.
Collaborate with the Regional Service Manager on service-related matters.

Committed

Committed to increasing client satisfaction.

Communicate

Communicate and collaborate with cross functional teams.
Communicate change initiatives to all stakeholders to build commitment and overcome resistance.
Communicate clearly which requires listening and speaking.
Communicate effectively and build strong relationships with Customers, peers and upper management.
Communicate the importance of looking through the lens of the customer.
Communicate with members in a professional manner.

Complete

Complete bank audits with servers and bartenders.
Complete necessary paperwork.

Compose

Compose communications, letters, memos, presentations etc..

Comprehensive

Comprehensive learning and development programs to help you master your craft.

Conclude

Conclude maintenance contracts with sub-contractors.

Conduct

Conduct all department head performance appraisals.
Conduct analysis of workload compared to labor hours and equipment.
Conduct and completes all employee reviews.
Conduct and / or monitor customer, client and associate satisfaction survey.
Conduct periodic shift cash audits on all shifts.
Conduct regular action agenda meetings with building owner.
Conduct weekly director meetings.

Confirm

Confirm and analyze any financial / sales variances and ensure variances are managed.
Confirm department heads are reviewing classes per company policy.

Conflict

Conflict resolution and management of claim / complaint resolution & customer retention.

Continual

Continual standing and walking during shift.

Contribute

Contribute to team effort by accomplishing related results as needed.
Contribute to the development of all backend components.

Control

Control funds, bank deposits, and payroll.
Control maintenance expenses to achieve approved budgets.
Control purchases and inventory by meeting with account manager.

Coordinate

Coordinate all group ticket sales.
Coordinate financing and debt service with Owners when assets in the portfolio are identified.
Coordinate, schedules, and properly trains all staff to their job descriptions.
Coordinate with other departments as necessary to resolve service requests or problems.

Create

Create a culture of safety through good housekeeping and PPE usage.
Create and implement a business line strategy to achieve growth.
Create cost effective delivery routes.
Create Daily Audit Report with sales information and auditing discoveries for executive management.
Create detailed reports on weekly, monthly and annual revenues and expenses.
Create & execute a strategy for effective store communications.
Create future friendly® possibilities.
Create / indulge / cook / distill / celebrate / explore / adventure / dine.come join us!.
Create partnerships / associations with local businesses to get clients and leads.
Create schedules that meet the needs of the Business, Squad Members, and Customers.

Define

Define and implement omni-channel ways of working.
Define, establish, and implement the strategic direction of the line of business.
Define our roadmap, set KPIs.

Delegate

Delegate appropriate work duties to team.

Deliver

Deliver Innovative Solutions.

Determine

Determine adequate staffing and budget levels to ensure client fiduciary obligations are maintained.
Determine labor needs to meet production goals.
Determine the positioning of a product category to maximize visibility.

Develop

Develop and cultivate relationships with current and potential clients to maintain occupancy targets.
Develop and delegate improvement plans for operation and review performance of management team.
Develop and execute store expansion strategy and plan each market.
Develop and foster positive relationships with internal and external stakeholders.
Develop and implements plans to address problem areas.
Develop and maintain healthy client relationships.
Develop and maintain positive business relationships with guests, vendors, and external partners.
Develop and maintains relationships with the airport director and staff.
Develop and maintain standards governing food preparation and service.
Develop and maintain standards governing nursing and resident care.
Develop and manages assigned regional staff.
Develop assistant management to effectively manage sales, costs, quality and people basics.
Develop certified trainers in kitchen.
Develop & maintain an organization capable of satisfying customers?.
Develop plans to overcome any deficits.
Develop relationships with key vendors and customers.
Develop reports for the Council meetings (PCMG / SIIG) or others as per required timescales.
Develop Standard Operating Procedures.

Devise

Devise long-term development strategies for product categories.

Direct

Direct proper record keeping and follow-through on all sales promotions, advertising and telesales.
Direct revenue growth and profitability of the overall operation for a designated area.
Direct, supervise and develop personnel action plan activities of all property employees.
Direct the employee assessment process.

Drive

Drive improvements in problematic areas.
Drive operational efficiencies, labor / scheduling productivity.
Drive positive change within the facility.
Drive hotel team to create a clean, comfortable, well-maintained hotel.
Drive team member involvement in community organizations, activities and businesses.

Empower

Empower the team to make critical decisions.

Encourage

Encourage employees to quickly resolve client complaints, and to escalate when necessary.

Enforce

Enforce policies and manage processes.
Enforce resort rules and regulations.
Enforce systems, policies, and procedures.

Engage

Engage and educate the community and the trade area on Jamba's customer value proposition.
Engage in key or targeted customer activities.

Enhance

Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
Enhance guest experiences at every opportunity.

Ensure

Ensure a consistent message that is aligned with the culture and ideals of our company.
Ensure all company rules, regulation and protocols are followed.
Ensure all compliance standards are met.
Ensure all equipment is in good repair.
Ensure all paperwork is being completed on a daily / weekly basis.
Ensure all resources for and efficient operation are in place.
Ensure appropriate selling floor staffing levels through proactive communication with AGMO.
Ensure complete and timely execution of marketing programs.
Ensure compliance and adherence to all policies, goals, objectives and legislation.
Ensure compliance with all contract obligations.
Ensure compliance with strict quality assurance, health, safety, and environmental guidelines.
Ensure correct execution of all current Point of Purchase (POP) placement.
Ensure demand forecasting and sound revenue practices are in place to maximize yield.
Ensure effective communication with the Orchestra's constituencies.
Ensure fast and friendly service is provided to all customers.
Ensure guest service standards are adhered to by staff.
Ensure high level of employee satisfaction.
Ensure leasing staff develops and maintains similar knowledge.
Ensure Management team follows all store policies & procedures.
Ensure manager team is progressing in development of skills defined in City Map.
Ensure monthly processing deadlines are met as required.
Ensure patients Intake paperwork is completed 100%.
Ensure payments are received on time and setting payment plans when appropriate.
Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.
Ensure prompt and clear responses to Client inquiries, even outside of "office hours”.
Ensure proper beverage training sessions and tastings are occurring.
Ensure proper selection, training, counseling, and motivation of hourly employees.
Ensure property leaders understand and leverage Marriott demand engines to full potential.
Ensure quality and productivity goals are met on a daily basis.
Ensure staff receive adequate and appropriate training and supervision.
Ensure team members are treated fairly and equitably.
Ensure that all information requests and documents are dealt with immediately.
Ensure that all scheduled meetings take place on the property.
Ensure that a safe working environment exists for all Weir employees, contractors, and vendors.
Ensure that capital expenditures effectively maximize the Company's investments.
Ensure that daily banking requirements are met.
Ensure that department heads are consistently providing feedback and development to team members.
Ensure that New Hire Paperwork is completed accurately and processed in a timely manner.
Ensure that our team members are always the Number One reason that our members love us!.
Ensure that projects are constructed in accordance with project scope, design, budget and schedule.
Ensure that the food offered is of superior quality.
Ensure that we are properly staffed for special events, Holidays and marketing promotions.
Ensure that written disciplinary action is taken, as appropriate.
Ensure the center is qualified to meet the requirements of our OE / Insurer and I-CAR partners.
Ensure the Champs brand continuity across the business.
Ensure the smooth running of the gym daily.
Ensure the store location is maintained to standard.
Ensure uniform and personal appearance are clean and professional.
Ensure work location accuracy of responsible areas.

Establish

Establish a culture that promotes performance excellence.
Establish and embed customer focused behaviours across the store team.
Establish and maintain high standards of customer service for staff, customers and vendors.
Establish and maintain strong relationships with external stakeholders.
Establish financial and administrative controls.

Estimate

Estimate food and beverage consumption and place orders with suppliers.

Execute

Execute marketing calendar.
Execute proper cash management and deposit controls in adherence to company policy.

Exhibit

Exhibit consistent commitment to developing individuals.

Facilitate

Facilitate EC and Management Team meetings.

Follow

Follow Noodles & Company's operational policy and procedures.
Follow and holds team accountable to follow all food safety guidelines at all times.
Follow up on all written Guest complaints.
Follow us on LinkedIn, Facebook and Twitter for the latest job postings and news.

Forecast

Forecast revenue and analyze profit margins.

Foster

Foster cooperative relationships with joint venture partners, neighbors, and communities.
Foster Hotel growth and that consistently supports the Company's Vision and Values.

Give

Give direction, delegate effectively and develop management team.

Greet

Greet each guest that you encounter during your shift with a friendly smile.

Grow

Grow and mentor your KFC family through training, development and onboarding new team members.

Handle

Handle and resolve escalated resident inquiries.
Handle lead budgets and sales forecasts.
Handle paperwork accurately and on a timely basis.
Handle customer complaints in a prompt and appropriate manner.
Handle phones – password resets, name changes, changes to phone tree, dial by name directory etc..

Help

Help audit all systems and procedures for 100% accuracy and completeness.
Help to mentor and train employees on a regular basis.

Hire

Hire new team members as needed.
Hire, train and develop all branch employees.

Hold

Hold regular training meetings to consistently develop knowledge and skills of team members.
Hold property leadership team accountable for successful delivery of business plans.

Host

Host special events outside the scope of regular business operations.

Identify

Identify and execute training programs for manufacturing and support employees.
Identify and follow up on life / safety issues and inspection issues.
Identify and foster talent in your team, develop high performers for promotions.
Identify and maximize revenue drivers while optimizing the overall guest and artist experience.
Identify and seek out new markets and business opportunities and increase sales.
Identify new business opportunities.

Implement

Implement plan and strategies established by senior management.
Implement training programs related to property management reinforcing constant quality service.

Improve

Improve operational management systems (ERP is NetSuite).

Increase

Increase check average, profitability and restaurant sales annually.
Increase sales by ensuring guest satisfaction and prompt problem resolution.

Initiate

Initiate and administer performance improvement action plans and / or corrective action as necessary.
Initiate corrective action.

Inspect

Inspect facilities to determine extent of service, upgrades and repairs required.

Inspire

Inspire and grow your team through leading by examples and building a positive team spirit.
Inspire, support, coach, and develop the Apps team members with the support of your Leads.

Integrate

Integrate Vital's marketing strategy across the retail store concept.

Interact

Interact positively with Customers.

Investigate

Investigate causes of accidents and recommends safety measures for preventing further occurrences.

Keep

Keep copy of all vendors agreements on file.
Keep immediate supervisor promptly and fully informed of all unit issues.
Keep up to date with bookings and enquiries.

Labor

Labor scheduling, monthly status reports, cash and inventory management.

Lead

Lead a team of 8 – 16 fundraisers as well as manage 1 – 2 Team Leaders or Managers.
Lead Capital recommendations to improve property operations.
Lead monthly Department Head meetings.
Lead and influences all facets of our Madison Square House.
Lead the creation and maintenance of cocktail lists.
Lead the property strategic plan prior to the annual planning process.
Lead with purpose and embody firm values.

Learn

Learn profit and loss (P&L) analysis.
Learn to run a successful business while being paid.

Led

Led by data and demonstrated success in business judgement.

Liaise with

Liaise and consult with inspectors and professionals in relation to the operation of residence.
Liaise with central Finance in Toronto to ensure all Clients receive accurate statements each month.
Liaise with outsourced contractors and service providers.

Lift

Lift and carry tubs, trays, and cases weighing up to 100 pounds up to 10 times per shift.

Maintain

Maintain a high level of quality and timely service to customers for maximum retention.
Maintain all information and operational details.
Maintain an exceptional level of customer service.
Maintain a strong, clean, and organized retail & food service product inventory and display.
Maintain a valid food safety certificate and any local compliance certifications.
Maintain a working relationship with client.
Maintain equipment and coordinate professional maintenance as needed.
Maintain excellent relationships with customers and Client.
Maintain good customer and public relations with vendors / suppliers.
Maintain high level of work conditions for each member of the team.
Maintain operations by implementing policies and standard operating procedures.
Maintain quality assurance standards.
Maintain records of all expenditure in line with company policies.
Maintain revenue and payroll budgets.
Maintain safe, secure and clean venue by establishing and enforcing sanitation.
Maintain safety or the workplace through proper checklists and logs.
Maintain site specific lifecycle programs that align to client's occupancy strategy.
Maintain the interior and exterior appearance of the restaurant.

Make

Make decisions based on data and stay ahead of the curve by aiming for the best ROI.

Manage

Manage all personnel, product and merchandising functions, business processes and store results.
Manage and maintain financial reporting to set daily, weekly, and monthly revenue and profit goals.
Manage and maintain IT, in-store systems and buildings, vehicles, and equipment.
Manage a satisfactory vacancy rate.
Manage crew of fueling staff.
Manage drivers using GPS monitoring.
Manage final decisions and communication for client price increases.
Manage food and labor costs.
Manage hourly employees including conducting performance evaluations, coaching, and discipline.
Manage, lead and mentor Managers and Staff.
Manage maintenance scheduling.
Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.
Manage resources within budgets.
Manage a group or category of products for our company.
Manage associate conflicts effectively.
Manage scope, cost and quality for engineering contractors and functional support groups.
Manage current and planned programs to achieve planned revenue.
Manage in compliance with local, state, and federal laws and regulations.
Manage repairs and maintenance to protect the brand and the guest experience.
Manage several tasks at once.
Manage store budget for daily operations in support of the P&L.
Manage the day-to-day operations of the facility.
Manage Stock Inventory levels to ensure optimal sell through and back of house excellence.
Manage successful senior leadership relationships.
Manage the inventory and shrinkage of all designated departments.
Manage various stakeholders (both internal & external) to drive Brand's short term KPIs.

Maximize

Maximize operational capacity to optimize bottom-line performance.

Meet

Meet contractual conditions of performance.
Meet new people across the business when gathering information.
Meet or exceed sales goals through the efficient execution of Company policies and procedures.
Meet with customers to determine opportunities.
Meet with managers, to develop monthly and annual goals and objectives.

Model

Model the brand, values, and lifestyle and maintain a professional image at all times.

Monitor

Monitor and control department budgets and expenses.
Monitor Assistant Managers performance including performance reviews.
Monitor food stock and place orders.
Monitor inventory to control shrinkage, ticketing, sensors, and proper / organized storage.
Monitor levels and amount of staff training and expertise.
Monitor quality of all teachers and classes to ensure quality control.
Monitor key performance indicators and is responsible for implementing corrective measures.
Monitor own work to ensure quality.
Monitor special events in tandem with GM, providing support on rate determination, capacity, etc..
Monitor vendor support agreements.
Monitor work orders for accuracy to ensure profitability and customer satisfaction.

Negotiate

Negotiate and enter in contracts required for ordinary operations of business.
Negotiate and execute performance and rehearsal agreements and licenses, as required.

Offer

Offer and direct use of the venue's space and resources.

Operate

Operate a client responsive organization and be the point elevation person for clients when required.
Operate a computer and other office productivity machinery.
Operate a well-managed, clean, and safe restaurant.

Optimize

Optimize material utilization.
Optimize raw material, WIP, and finished goods inventory.

Order

Order food on a timely basis.

Organize

Organize and conducts pre-shift and departmental meetings daily.

Oversee

Oversee 5-8 direct reports.
Oversee all staff, budgets and operations of the local business unit.
Oversee and ensure the Perfect Guest Experience.
Oversee budget for respective facilities within jurisdiction.
Oversee daily operations of the company and the work of managers and employees.
Oversee daily operations, while controlling and managing inventory and logistics.
Oversee day-to-day operations of facilities including.
Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
Oversee multiple sales branch locations including the management of modular.
Oversee and manages scheduling and leave requests.
Oversee stock management process and systems to support profitability business goals.
Oversee the creation of eye catching and sales inducing window and merchandise displays.
Oversee the development of clientele.
Oversee the preparations of beverages and ensure quality of product served.

Oversight

Oversight of all daily business functions, opening and closing procedures, cash, and POS accounting.

Own

Own the P&L for our browser-based products and properties.
Own the strategy and growth of our Wills business (including full P& L ownership).
Own the zonal level lead growth, promotions and marketing across channels.

Participate

Participate in weekly Manager meetings.

Perform

Perform all other related duties as assigned.

Perform

Perform and executes successful settlement of events.
Perform and execute successful settlement of events, as needed.
Perform any and all duties as discussed with the regional director.

Personally

Personally respond to guest complaint letters and comment cards in accordance with company standards.

Plan

Plan promotions of products and services to increase profit and market share.
Plan programs to achieve high-level business objectives established by top-level management.

Portray

Portray an energetic image of the company to all guests.

Prepare

Prepare and maintain detailed records of day to day operations and write corresponding reports.
Prepare for ROM visits by completing assigned pre-work.
Prepare regular performance evaluations of all staff.
Prepare and reviews adjustments to tenant billing process.
Prepare reports on status of buildings such as occupancy rates and dates of expiration of leases.
Prepare revenue and expense forecasts.
Prepare updated projections based on actual income and expense activity.
Prepare weekly P&L and attend one on one with Head of Operations.

Produce

Produce reports and statistics regularly (IN / OUT status report, dead stock report etc).

Promote

Promote, enhance, and protect the Cannoe brand.
Promote and supports workplace diversity initiatives.
Promote an environment of continuous learning and development.
Promote an open door policy as an open forum for Associates to discuss concerns.

Protect

Protect and enhance the Rec Room brand.

Provide

Provide consistent and professional leadership to department heads and front-line staff.
Provide customer input to the product plan developed by the product management team.
Provide DIY service including battery installation, testing, wiper install, etc..
Provide effective decision making regarding customer service issues.
Provide effective leadership to hotel team members.
Provide genuine hospitality and recognition, acts as host / hostess in the work area.
Provide information to facilitate coordination of overall organization distribution.
Provide internal and external training.
Provide leadership and direction and work well with others.
Provide leadership and shape the customer centric culture at the store.
Provide market feedback and reporting.
Provide mentorship to teams and influences continuous growth, exemplifying Leadership Brand.
Provide necessary feedback to appropriate business partners.
Provide new hire orientation for store employees.
Provide professional and courteous service at all times.
Provide source of equipment maintenance.
Provide store operations and personnel budget plan to Executive Management for review and approval.

Pursue

Pursue, achieve and exceed cost, revenue and margin targets.

Push

Push tasks and decisions down.

Realize

Realize all other duties as required by Country Manager.

Recognize

Recognize and rewards results.
Recognize opportunities to continuously improve equipment and production processes.

Recommend

Recommend capital plan and product supply footprint to deliver SBP.

Reconcile

Reconcile and submit invoices for all purchases and expenses.

Recruit

Recruit, develop and motivate team members.
Recruit, hire, develop and motivate team members.
Recruit, interview and train new hires.
Recruit, recognize and retain talented teammates.

Report

Report Promotional Tracking via weekly report.
Report regularly to Leadership on results and accomplishments.

Represent

Represent company brand in sales conferences and trade shows.
Represent the brand and understand the competition and retail landscape.
Represent the company at charitable, manufacturer and external events.
Represent the division with major clients, shareholders and the public.
Represent the hotel in appropriate hotel, tourism and business associations.

Research

Research and identify growth opportunities.

Resolve

Resolve any customer complaints that line management has not been able to resolve.
Resolve employee relations problems and complaints in a timely manner.

Respond to

Respond to requests for service and assistance.

Review

Review and approve the property payroll.
Review and approve transmittals and other front office paperwork and reports.
Review and / or create all departmental schedules to ensure reasonable staffing and productivity.
Review fundraising, dozens delivery and wholesale functions agenda daily.

Schedule

Schedule and / or conduct job specific training and / or events.
Schedule and / or conduct periodic safety training for all employees.
Schedule executive coverage to effectively support the selling process.

Seek

Seek out new ways to increase business.
Seek increased responsibilities.
Seek out new opportunities.

Set

Set policies and processes.
Set the standard for a superior level of customer service.

Share power and responsibility by involving your team on routine and important tasks and decisions.

Strengthen

Strengthen and grow the Clutch brand in Atlantic Canada.

Strive

Strive for personal growth and excellence and is receptive to suggestions for improvement.
Strive to hit goals and challenge yourself with new goals.

Submit

Submit hiring recommendations to Group Manager for approval.

Supervise

Supervise and spot check staffers' performance and clients' satisfaction.
Supervise Operations Managers across all shifts—responsible for all processing functional areas.
Supervise, train, and develop team members.

Support

Support and encourages cross-divisional collaboration in all areas of the cooperative.
Support and work with global organization for product training and RFP responses when required.
Support branch efforts to increase sales and foster all current and new accounts.
Support facility initiatives.
Support growth plan by building a bench of talented, highly motivated associates.
Support local marketing initiatives.
Support projects and initiatives as directed by the GM.
Support prompt collection of management fees and reimbursements to overhead.
Support team members to ensure their entire workload is completed daily.
Support the General Manager in running the club and deputising in their absence.

Take

Take action to positively impact sales and profit.
Take appropriate corrective actions on a timely basis.
Take ownership and care about every aspect of Wagestream Nordics.
Take ownership and responsibility to solve problems.
Take responsibility for positive engagement with guests.

Track

Track, develop and control periodical departmental budgets.
Track record of building businesses, working with customers, and hiring / developing talent.

Train

Train and develop team on business acumen to drive business performance.
Train and mentor subordinates.
Train, coach, and direct team - set the bar high, set goals to exceed, and be the best.
Train, direct and evaluate staff regarding landscaping systems knowledge to minimize risks.

Understand

Understand and follow all company policy and procedures.
Understand their legal standings in all situations.

Undertake

Undertake all other responsibilities delegated by the Vice President.

Utilize

Utilize your network to help advance business goals.

Verify

Verify that demand forecasting and sound revenue practices are in place to maximize yield.

Visit

Visit with all guests to ensure they have a great dinning experience.

Walk

Walk around the property” at least once a day to greet all associates.

Work with

Work cooperatively with General Counsel on all venue litigation matters.
Work in partnership with the Marcus Executive Chef as if you were business partners.
Work on all donation requests for the venue.
Work under stress with interruptions and deadlines.
Work with all other departments to help fulfill needed requirements.
Work with Core Team and Certified Trainers to ensure standards are followed.
Work with Group Sales Director to facilitate all groups.
Work with marketing team to increase occupancy and to further promote the Sun Communities brand.
Work with outside sales team as needed to support the bidding process and new starts.

Write

Write and implement or monitor shift leader development and performance plans.
Write and submit reports to the CEO in all matters of importance.
Write operations manual to include day-to-day procedures to be followed by the department.
Write routine reports, speak effectively before groups and be committed to making an impact.
Write development plans to close behavior or skill gaps.

Most In-demand Hard Skills

The following list describes the most required technical skills of a General Manager:

Management
Valid Driver's License
Retail
Physical Exertion
Profit and loss statement (P&L)
Walking
Service Industry
Customer Satisfaction
Stooping
Responsibility For Financial Results
High Volume Retail
Maintain A Good Driving Record
Lifting
Reaching
Operate A Motor Vehicle
Crouching
Stretching
Long Periods Of Standing
Recurring Bending
Similar Activities
Create And Maintain A Customer Focused Culture
Deliver Top-Notch Customer Service
Retail Management
Sales
Hospitality
Business
Customer Service
MS Excel
Marketing
Accounting
Finance
Word
Reach
Business Acumen
Restaurant Management

Most In-demand Soft Skills

The following list describes the most required soft skills of a General Manager:

Written and oral communication skills
Leadership
Interpersonal skills
Problem-solving attitude
Team leadership
Helping others
Passionate about engaging and interacting
Train staff for success
Exemplify integrity
Analytical ability
Organizational capacity
Attention to detail
Entrepreneurial mindset
Time-management
Multi-task
Flexible
Innovative
Resourceful
Creative
Decision-making skills
Driven
Team player
Organizational expertise
Committed
Passionate and motivated
Detail-oriented
Establishing relationships
Proven track record of results
Tech minded
Think big