A Community Coordinator is a professional who plays a vital role in fostering connections, engagement, and collaboration within a community. Whether it's an online community, a neighborhood, or a workplace, the Community Coordinator serves as a bridge between individuals, ensuring that their needs are met, their voices are heard, and a sense of belonging is established. In this blog post, we describe the primary responsibilities and the most in-demand hard and soft skills for Community Coordinators.

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Main Responsibilities of a Community Coordinator

The following list describes the typical responsibilities of a Community Coordinator:

Act as

Act as a spokesperson for the community when interacting with external parties.

Address

Address any room-booking-related conflicts.

Advocate

Advocate for individuals' rights and ensure they have access to necessary resources.

Analyze

Analyze community data and metrics to measure engagement and impact.

Anticipate

Anticipate team member and guest needs before they arise to enhance and personalize their experience.

Assist with

• Assist and support journalists with their online presence.

• Assist clients to navigate the service delivery systems.

• Assist in building furniture as needed.

• Assist in creating and editing copy, photo and video assets.

• Assist individuals in accessing educational and vocational training programs.

• Assist individuals in developing and maintaining healthy social relationships.

• Assist individuals in developing daily living skills, such as cooking, cleaning, and personal hygiene.

• Assist individuals in identifying and achieving their personal goals.

• Assist individuals in maintaining a safe and clean living environment.

• Assist in growing the Home Tester Club community through community outreach programs and recruitment.

• Assist in the organization and management of Home Tester Club in Malaysia.

• Assist on other Marketing projects as needed.

• Assist the Communications Manager, and Marketing Manager in tasks as assigned.

• Assist Trade Partners with respect to extras, sketches, completions and building supplies.

• Assist Warranty Management with written correspondence to homeowners.

• Assist with anything else related to move-ins and move-outs.

• Assist with booking appointments and answering public email.

• Assist with general community building efforts.

• Assist with order placements, refunds, and edits.

• Assist with outreach for marketing campaigns.

• Assist with set-up and breakdown of events, including ordering food and beverages.

• Assist with the creation of standardized answers.

Collaborate with

• Collaborate with community organizations and agencies to enhance services and support networks.

• Collaborate with cross-functional teams to align community goals with organizational objectives.

• Collaborate with families and caregivers to provide ongoing support and guidance.

• Collaborate with marketing teams to promote community initiatives.

• Collaborate with other healthcare professionals, such as nurses and therapists, to ensure comprehensive care.

• Collaborate with the Design / Multimedia team to request creative assets for the community.

Collate

Collate consumer chatter, feedback, reviews and research.

Collect

• Collect keys upon move-out.

• Collect timesheets, prepare payroll in the HRIS system and submit to head office.

Complete

Complete the New Team Orientation process for all new team members.

Conduct

• Conduct morning walkthroughs to address any issues, Escalating any recurring issues.

• Conduct move out interviews to understand the departing team members' overall experience.

• Conduct pre-move-in meetings with all new team members to ensure a successful move in.

• Conduct program review, data collection, and reporting.

• Conduct regular evaluations and assessments of community initiatives.

• Conduct surveys and collect feedback to improve community experiences.

Connect

Connect and engage on all community communications including Instagram, Instagram DMs, and Facebook.

Contribute to

• Contribute and assist other teammates on-site to maintain the high standards of the overall property.

• Contribute to coaching editorial staff on best engagement practices.

• Contribute to the positive player experience of the game in collaboration with the other teams.

• Contribute to the team's community management best practice.

Coordinate

• Coordinate and accompany individuals to appointments, activities, and community events.

• Coordinate and schedule homeowner warranty visits (30-day, Yearend, etc.).

• Coordinate service orders with trades and ensure sign offs are received fr.

• Coordinate volunteer programs and initiatives.

• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.

Create

• Create and curate content for community platforms and social media channels.

• Create and implement annual Connected Communities plan for the community.

• Create and maintain a safe community space for Juno Bio users to move on to.

• Create and manage community documentation, including guidelines and policies.

• Create / edit content & facilitate weekly Member workshops.

• Create engaging text, image and video content for social media.

• Create local marketing collateral and blog posts for newsletter emails.

• Create social media content as a local social media guru.

Design

• Design and distribute posters for events.

• Design research surveys to develop targeted consumer insights.

Detailed

Detailed information about the student population, including data related to student success.

Determine

• Determine if any guests should be given access to specific individuals.

• Determine what supplies need to be ordered, find the best deal, and order them.

Develop

• Develop and implement behavior management strategies for individuals with challenging behaviors.

• Develop and implement community engagement strategies.

• Develop and implement personalized support plans for each individual.

• Develop and maintain an understanding of Gottman research, methods, products and programs.

• Develop and maintain processes for room booking.

• Develop and maintain relationships with key stakeholders and partners.

• Develop content for monthly e-newsletter.

• Develop partnerships with relevant organizations to enhance community resources.

• Develop, revise, and support client Action Plans.

Discover

Discover and share story ideas with the writers.

Document

Document service and case management activities daily according to the prescribed format.

Educate

Educate individuals on health promotion, disease prevention, and self-care strategies.

Encourage

Encourage active participation and contribution from community members.

Engage with

Engage with Fans and Followers to encourage engagement and drive brand awareness.

Ensure

• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

• Ensure compliance with company standards and procedures.

• Ensure courier parcels have all the correct details for scheduled pick-ups.

• Ensure that the voice of our audience is present in all initiatives that we pursue.

• Ensure the newsroom's content's discoverability on social platforms.

• Ensure the office is clean and well kept.

• Ensure the proposed solution fully meets the team member's needs.

Establish

• Establish and nurture relationships with influencers and thought leaders.

• Establish, maintain, and improve processes for all of the above.

Facilitate

• Facilitate and track course / curriculum revision (e.g. History, English, Counseling).

• Facilitate community events and gatherings.

• Facilitate group activities and socialization opportunities for individuals.

Follow

Follow any conversations relative to the social media posts and interact with any public responses.

Follow-up

• Follow-up in person with all team members who've brought up any issues.

• Follow-up on work orders to trades.

• Follow-up to ensure homeowner satisfaction with completed work.

Foster

• Foster a positive and inclusive environment within the community.

• Foster a supportive and inclusive environment that respects individuals' cultural and personal diversity.

Handle

Handle customer inquiries both over the phone and in person.

Help

• Help create influencer campaigns - find, source, and outreach.

• Help design research surveys to develop targeted consumer insights.

• Help individuals navigate social services and connect with relevant community resources.

• Help recruit students, create program flyers, posters, etc..

Identify

• Identify and address potential risks or issues that may impact the community.

• Identify and escalates priority issues following the company's best practice.

• Identify and support community leaders and advocates.

• Identify community groups, businesses, and other organizations and encourage them to participate.

• Identify influencer partnerships and user-generated content opportunities.

• Identify opportunities for community growth and expansion.

Implement

Implement strategies to encourage diversity and inclusion within the community.

Introduce

Introduce new team members to the community and follow up monthly to ensure all needs are met.

Investigate

Investigate, escalate, and resolve any issues with lost packages.

Keep

• Keep clear, concise records of all communication.

• Keep the front desk clean and organized.

• Keep the mailroom organized and clean.

• Keep up with latest trends and best practices on social networks.

Know

Know and explain our policies and procedures around mail and mailroom.

Lead

Lead the marketing / advertising efforts to college community as well as area high schools.

Liaise between

• Liaise between multiple departments to ensure all deliverables are provided in a timely manner.

• Liaise between team members and insurance company as needed.

• Liaise between the different stake holders to ensure to ensure the smooth running of the office.

• Liaise with interior designers and construction workers as needed.

• Liaise with third party cleaning companies to ensure space is kept up to standards.

Maintain

• Maintain accurate and up-to-date records of individuals' progress and interventions.

• Maintain a clean and organized work environment.

• Maintain and communicate DIVE brand voice across all social media channels.

• Maintain an open line of communication with community members.

• Maintain appropriate budgets, financial matters, database, grants from the programs managed.

• Maintain appropriate records and contribute to all reporting requirements.

• Maintain current personal knowledge of all tenants.

• Maintain office supplies and organize an d maintain office files.

• Maintain office supplies and organize and maintain office files.

• Maintain the integrity of the Stadium Yards brand.

• Maintain the social content calendar for the Dead by Daylight Mobile channels.

• Maintain up-to-date client files.

Make

• Make our customers shout our praises from the rooftops.

• Make recommendations for improvements to tracking and rewards system.

Manage

• Manage and purchase all office inventory.

• Manage client relationships and coordinate community events.

• Manage key stock and request new inventory as needed.

• Manage meeting room set-ups, take-downs, etc. as needed.

• Manage Member reviews (Google, Facebook etc).

• Manage reception, greet / direct Members & manage sign-in process.

• Manage social media accounts.

• Manage the energy in the office ensuring music levels and activations are appropriate.

• Manage weekly payroll of field staff.

Mediate

Mediate conflicts and resolve disputes within the community.

Monitor

• Monitor and document individuals' progress and any changes in their physical or mental health.

• Monitor and moderate community discussions, ensuring adherence to community guidelines.

• Monitor client progress, conduct routine follow-up activities and provide ongoing client support.

• Monitor industry trends and competitors to identify new opportunities.

• Monitor social media and competitive trends to inform and optimize GardaWorld posts.

Offer

Offer guidance in financial management, including budgeting and accessing financial support.

Optimize

Optimize and publish acquisition and engagement campaigns.

Order

• Order all lumber for contract work as required.

• Order office equipment as required, provide feedback to our members, etc..

Organize

Organize and lead training sessions or workshops for community members.

Participate in

• Participate in ongoing professional development and training opportunities.

• Participate in team meetings and case conferences to discuss individuals' needs and progress.

• Participate in Violence Prevention professional development and Team conference calls.

Perform

Perform program planning and scheduling of events, field trip, workshops, etc..

Plan

• Plan and execute outreach initiatives to attract new community members.

• Plan, facilitate, take notes, and follow up on all meetings regarding any of the above.

Post

Post social media content, including photos and copy, while adhering to brand guidelines.

Prepare

• Prepare and code purchase orders and completion slips generated from the community.

• Prepare and maintain logs for purchase orders & back charge notices.

• Prepare, print and monitor reports for review by the Warranty Management.

• Prepare, print, and monitor weekly reports.

Present

Present original documents for proof of eligibility to work in the United States.

Promote

• Promote individuals' independence and autonomy in decision-making.

• Promote volunteer recruitment initiatives to achieve set targets within the province.

Provide

• Provide a certificate of Tuberculosis exam for initial employment.

• Provide administrative and clerical support to the Senior Builder as required.

• Provide administrative and clerical support to the Site Manager and site staff.

• Provide case management services for persons with a disability within the WorkBC Employment Program.

• Provide crisis intervention and de-escalation techniques when necessary.

• Provide crisis management support during emergencies or natural disasters.

• Provide disability information to staff working at the Delta WorkBC ESC.

• Provide emotional support and actively listen to individuals' concerns.

• Provide guidance and assistance to community members seeking help or resources.

• Provide information to clients on current employment trends.

• Provide monthly reports to the Dean, including time and effort reports.

• Provide program and related service information to clients.

• Provide quick response and intervention services to clients who experience work-related crisis.

• Provide responses to 3 supplemental questions included on the application form.

• Provide support for any kitchen equipment / appliances for guests and team members.

• Provide timely and personalized responses to community inquiries.

Purchase

Purchase and create Member kits.

Receive

Receive, process, sort, and organize all mail.

Recruit

• Recruit and enroll new program participants.

• Recruit and provide orientation for faculty participants.

Refer

Refer ineligible clients as appropriate to community services.

Remain

Remain alert to signs of abuse, neglect, or exploitation and take appropriate action.

Report

• Report on customer feedback across social media channels.

• Report to the manager regularly to provide status updates.

Research

Research required information using accessible resources, helps develop new messages for customers.

Respond to

• Respond to comments and customer queries in a timely manner.

• Respond to general Member inquiries via email and phone.

Return

Return to Sender for unidentified mail and former team member mail after 30 days of no-pick up.

Review

• Review location and how to use each piece of Emergency Equipment.

• Review, reply, and communicate all customer service inquiries that come in on a daily basis.

Schedule

• Schedule and publish posts on Sprout Social or other tools.

• Schedule meetings, calls, and ensure information and materials will be available as requested.

Send

Send weekly emails to program participants announcing important events or program news.

Solve

Solve any issues that arise for team members to ensure a cohesive community.

Source

• Source and work with key suppliers for campaign needs such as printing, fulfillment and distribution.

• Source freelance journalists to write editorial for the site.

Stay up to date with

• Stay informed about community resources and services to provide relevant referrals.

• Stay updated on best practices and trends in the field of community support work.

• Stay updated on trends and best practices in community management.

• Stay up to date with changes in all social platforms ensuring maximum effectiveness.

• Stay up to date with social media and digital technology trends.

Submit

• Submit budget plans and requests for funds.

• Submit official transcripts (applies to all faculty or educational administrative positions).

• Submit receipts for expense reports.

• Submit verifications of prior employment.

Suggest

• Suggest new ways to attract prospective customers, like promotions and competitions.

• Suggest, workshop and develop visual elements to sustain engagement.

Support

• Support company crisis plan when applicable.

• Support individuals in managing medication schedules and maintaining adherence.

• Support internal teams in managing social media campaigns and content projects.

• Support the Executive Director with Board and Governance duties.

• Support the Executive Director with fund development.

Track

• Track and answer the store reviews based on the available tools.

• Track and record utilization of program counseling services each semester.

• Track, audit, and organize keys collected and distributed.

• Track the efficiency of social media campaigns.

Train

Train and support Community Members to become Prevention Educators and Youth Facilitators.

Update

• Update homeowners on out standing work and explain maintenance and warranty coverage.

• Update homeowners on outstanding work and explain maintenance and warranty coverage.

• Update Social Media Triage Tracker and tag all triage for internal tracking purposes.

Uphold

Uphold ethical standards and maintain confidentiality in all interactions.

Work with

• Work closely with the community manager on partnership launch events.

• Work with municipal governments to position their content on the site.

Write

• Write and distribute broadcasts relating to office updates.

• Write engaging copy and ensure the newsroom's editorial guidelines are followed.

• Write engaging copy for use on relevant social media platforms.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Community Coordinator:

1. Proficiency in community management platforms and software.

2. Knowledge of social media platforms and analytics tools.

3. Familiarity with content management systems and website maintenance.

4. Data analysis and reporting skills.

5. Basic graphic design skills for creating visual content.

6. Proficiency in email marketing and communication tools.

7. Understanding of SEO and online marketing principles.

8. Project management skills for organizing community initiatives.

9. Knowledge of customer relationship management (CRM) systems.

10. Technical troubleshooting and problem-solving abilities.

11. Proficiency in using collaboration and productivity tools.

12. Familiarity with online survey and feedback collection platforms.

13. Basic understanding of HTML and website coding.

14. Experience with event management and registration platforms.

15. Knowledge of analytics and tracking tools for community metrics.

16. Proficiency in using video conferencing and virtual event platforms.

17. Ability to analyze and interpret community data to drive decision-making.

18. Proficiency in using customer support and ticketing systems.

19. Familiarity with e-commerce platforms for community-related transactions.

20. Understanding of online security and privacy best practices.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Community Coordinator:

1. Excellent communication and interpersonal skills.

2. Empathy and a genuine interest in supporting and understanding community members.

3. Strong problem-solving and conflict resolution abilities.

4. Adaptability and flexibility in handling diverse community needs.

5. Active listening skills to understand community feedback and concerns.

6. Strong leadership and decision-making skills.

7. Empowering and motivating community members to actively participate.

8. Exceptional organizational and time management skills.

9. Collaboration and teamwork abilities to work with diverse groups.

10. Positive and approachable demeanor to build trust within the community.

11. Emotional intelligence to navigate sensitive community issues.

12. Cultural sensitivity and awareness to promote inclusivity.

13. Creative thinking to develop innovative community initiatives.

14. Relationship building and networking skills.

15. Patience and resilience in handling challenging community situations.

16. Ability to inspire and drive community engagement.

17. Strong facilitation and public speaking skills.

18. Conflict management and negotiation skills.

19. Attention to detail in ensuring community guidelines are followed.

20. Passion for community building and creating meaningful connections.

Conclusion

As a Community Coordinator, mastering both the hard and soft skills mentioned above is crucial for creating a thriving and engaged community. The technical skills enable effective management and implementation of community initiatives, while the soft skills lay the foundation for building relationships, resolving conflicts, and fostering a sense of belonging. By combining these skills, Community Coordinators can create a vibrant and supportive environment where community members can thrive and collaborate.