Main Responsibilities and Required Skills for a Cleaning Technician

A Cleaning Technician is a professional who specializes in maintaining cleanliness and hygiene in various environments. They play a vital role in ensuring that spaces are free from dirt, dust, and other contaminants. In this blog post, we will delve into the primary responsibilities and the most in-demand hard and soft skills for Cleaning Technicians.

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Main Responsibilities of a Cleaning Technician

The following list describes the typical responsibilities of a Cleaning Technician:

Abide by

Abide by our high level of safety standards.

Address

Address and resolve customer complaints or escalations regarding claim handling or outcomes.

Adhere to

Adhere to established timelines for claim processing, ensuring prompt resolution and payment.

Analyze

Analyze claim data and statistics to identify patterns or trends that can inform process improvements or risk management strategies.
Analyze complex claim situations, policy terms, and legal requirements to make informed decisions.

Apply

Apply cleaning chemicals to surfaces, following WHMIS requirements.

Arrange

Arrange property or vehicle inspections, collaborating with field adjusters or external experts as necessary.

Assemble

Assemble boxes, cases and other material as needed.

Assess

Assess, plan and implement tasks.
Assess the extent of coverage and determine the amount payable for each claim.

Assist in

Assist the Manager in formal training and development of new duct cleaners.
Assist the manager with the on-the-job training and development of new Technicians.

Attend

Attend and participate in, weekly Production meetings, Sales Meetings, and One-on-One meetings.

Build

Build and maintain positive relationships with policyholders, agents, and other stakeholders to promote customer satisfaction and loyalty.

Carry out

Carry out heavy cleansing tasks and special projects.
Carry out special cleaning task when needed.

Check

Check chemical inventory on truck.

Clean

Clean air duct, air exchanger & dryer vent.
Clean all personal offices weekly.
Clean all rooms and bathrooms daily, including the hall, nurses' station and exam room.
Clean and disinfect equipment.
Clean and service restrooms with mops and disinfectants.
Clean baseboards, radiators, windows seasonally.
Clean criminal record as it relates to work.
Clean Driver's Abstract and a clean police check.
Clean items like walls, ceilings, floors, etc..
Clean laundry rooms and dryer filters bi-weekly.
Clean paint booth walls, peel coat floors and walls change primary filters.
Clean record check & clean drug testing.
Clean restrooms including toilets, urinals, partitions, sinks, counters, mirrors, floors and walls.
Clean rooftop exhaust fans and grease containment systems.
Clean rooftop exhaust fan units and surrounding areas.
Clean Air Ducts in the customers home.
Clean and sanitize Air Ducts & Dryer Vents in the Member's Home as directed by work order.
Clean cords, cables and adapters.
Clean truck upon return to branch.
Clean washers,clean assembly rollers, sweep and wet mop floors.

Collaborate with

Collaborate with internal departments, such as underwriting or legal teams, to obtain necessary information or support during the claims process.

Communicate

Communicate effectively up and down the Chain of Command.

Complete

Complete and reviews invoices with the customer and secures payment for service.
Complete and reviews the job with the customer, for satisfaction and secures payment for service.
Complete daily cash reports at the end of each day.
Complete daily equipment maintenance.
Complete daily paperwork accurately and communicate with team members about job status.
Complete electronic and paper service reports in a timely manner.
Complete Housekeeping Staff Performance Evaluations.
Complete invoices and minor paperwork.
Complete new and retrofit installations.
Complete Public Works security clearance.
Complete routine inspection of job assignment.
Complete training and certification are provided.

Conduct

Conduct scheduled cleaning of HVAC equipment onsite (cooling towers, chillers.
Conduct thorough investigations to determine the validity of insurance claims.

Cooperate with

Cooperate with the rest of the staff and leadership.

Create

Create a fun and challenging environment with a career path to grow.

Determine

Determine the Technician has properly secured all equipment in truck.

Drive

Drive company van / truck responsibly.
Drive company vehicle (if requested).
Drive company vehicles-Keep a consistent and timely schedule with clients.
Drive company vehicle to client site and unload equipment and materials.
Drive work truck and manage equipment and supplies.

Dust

Dust work surfaces, other furniture, and other horizontal and vertical surfaces.

Educate

Educate and encourage customers to take advantage of all Citrus-O services while in the home.
Educate policyholders and agents on policy coverage, claim procedures, and other relevant information.

Empty

Empty trash daily from all areas.

Engage

Engage in negotiations with policyholders, claimants, and other involved parties to reach fair settlements.

Ensure

Ensure a clean and sanitized facility to meet or exceed plant safety requirements.
Ensure assigned jobs get completed to our high-quality standards.
Ensure Citrus-O vehicle and equipment is washed and maintained for the next working day.
Ensure compliance with all safety rules and use of proper PPE.
Ensure compliance with regulatory requirements and internal policies throughout the claims handling process.
Ensure safe driving of Company vehicles to the next scheduled appointment.
Ensure that all pre-assigned jobs are successfully completed.
Ensure that all window cleaning and lift equipment are in good working order.
Ensure the safe driving of Company vehicles to the next scheduled appointment.
Ensure the work area is left clean and tidy.
Ensure the work is done in timely manner & area is left clean and tidy.

Enter

Enter and update claim information accurately in the company's claims management system.

Erect

Erect and disassemble scaffolding when required.

Escalate

Escalate complex or high-value claims to supervisors or higher-level authority for further review and approval.

Establish

Establish an inventory of cleaning supplies and monitor supplies on a regular and ongoing basis.

Evaluate

Evaluate damages and losses to property, vehicles, or individuals to determine liability and compensation.

Explain

Explain and sells as many additional services as the customer may need or desire.

Facilitate

Facilitate the resolution of claim disputes or conflicts between parties involved.

Fill

Fill all paper towel, soap and toilet paper dispensers as needed.

Follow

Follow all company related policies & procedures.
Follow all dress and grooming codes.
Follow all health and safety regulations.
Follow all Service-Tech and customer policies and procedures.
Follow all standard operating procedures.
Follow policies and rules.
Follow safe driving policies of a company vehicle.
Follow work instructions and cleaning forms to manually clean totes.

Formulate

Formulate cleaning solutions and sanitize sterile / non sterile Drug Product areas.

Foster

Foster a proactive, problem-solving approach and enjoy working in a diverse team.

Full

Full training on all our requirements, regulations and any equipment that would be used.

Generate

Generate accurate and comprehensive reports on claim activities, outcomes, and trends for management review.

Handle

Handle claim paperwork, forms, and documents promptly and accurately.
Handle sensitive information with the utmost confidentiality and adhere to privacy regulations.

Identify

Identify and investigate potential cases of insurance fraud, reporting suspicious activities to the appropriate authorities.
Identify and report possible repairs.
Identify opportunities to streamline claim processes, reduce inefficiencies, and enhance customer experience.

Inform

Inform office about estimated completion time after estimating each job, and upon job completion.

Install

Install auxiliary items including access panels, hinge kits and grease containment systems.

Interact with

Interact one on one with clients.
Interact with policyholders, agents, and other parties involved to gather necessary information and provide updates on claim status.

Interpret

Interpret insurance policies, coverage terms, and exclusions to determine claim eligibility.

Keep

Keep truck in clean and orderly condition.

Learn

Learn how to clean carpets and remove stains.

Lift

Lift equipment and tools from vehicle and on jobsite.

Maintain

Maintain acceptable attendance.
Maintain a safe and clean work environment.
Maintain a valid driver's license.
Maintain company equipment and service vehicle.
Maintain detailed records of all claim activities, including conversations, correspondence, and decisions.
Maintain truck stock and inventory within company guidelines.

Make

Make adjustments and minor repairs.
Make a positive career move and join a winning team.

Mask

Mask required at all times when entering customer homes.

Move

Move furniture (couch, loveseat, recliner) to prepare the home for cleaning.

Offer

Offer excellent customer service throughout the claims process, addressing inquiries and concerns professionally and empathetically.

Operate

Operate air duct cleaning vacuums and air compressors.
Operate carpet cleaning machinery.
Operate cleaning machines.
Operate general production equipment such as autoclaves.
Operate Pressure Washer's and Window Cleaning equipment.

Order

Order cleaning supplies for the department.

Oversee

Oversee all housekeeping issues within the facility.

Participate in

Participate in training sessions or workshops to enhance knowledge and skills related to claims handling.

Perform

Perform after hours and weekend service calls (rotation basis).
Perform and document routine inspection and maintenance activities.
Perform any other duties assigned by the Production Supervisor.
Perform clean-up of work site.
Perform inspections, testing of fire suppression systems and portable fire extinguishers.\
Perform sanitization duties in the cleanroom while aseptically gowned.
Perform Window, Gutter Cleaning, Power Washing, Snow Clearing Services.\

Plan

Plan the workday and determines the optimal travel route to scheduled appointments.

Prepare

Prepare various laptops and computers for shipment / QA & Bagging.

Process

Process all content according to industry standards and regardless of their condition.

Provide

Provide excellent customer service.
Provide guidance and advice to policyholders regarding claim processes, coverage options, and policy modifications.
Provide high-quality carpet, rug and upholstery and tile cleaning.
Provide post-construction cleaning to prepare a house for occupancy.
Provide superior carpet cleaning / steam cleaning / sanitizing / disinfecting services.

Raise

Raise arms and hands above head to clean elevated surfaces.

Remove

Remove and collect all used disinfectant solution waste and place in the appropriate disposal unit.
Remove required equipment from the truck in preparation of each job.
Remove trash from containers and replace torn or soiled liners.

Replenish

Replenish restroom dispensers with paper products and soap.

Report

Report building and equipment maintenance issues to supervisor.
Report directly to the Field Supervisor and Production Manager.

Respond to

Respond positively and promptly to customer work orders.
Respond to water damage or house flooding disasters.

Return

Return all equipment to the truck and secures it for the trip to the next assigned appointment.

Scrutinize

Scrutinize policy documents and related materials to ensure accuracy and adherence to guidelines.

Stock

Stock and maintain supply rooms and janitor closets.

Supervise

Supervise and bring knowledge and helps to all staff in Division.
Supervise Housekeeping Staff.

Sweep

Sweep or vacuum and damp mop hard surface floors and vacuum carpeted floors.

Take

Take inventory and catalogue items correctly using an iPad / iPhone.

Train

Train new employees if and when necessary.

Uphold

Uphold company policy and procedures.

Use

Use cleaning solutions to remove stains and clean surfaces.
Use of hand tools, application and material handling equipment.
Use of personal protection equipment will be required (e.g. safety boots, respirator, etc.).

Verify

Verify policyholders' coverage, policy limits, and deductibles to determine the scope of the claim.

Wash

Wash vans and equipment according to schedule.

Work with

Work with a sense of urgency to ensure cleaning process does not impact manufacturing areas.
Work with a team both inside and out, on varying shifts.
Work with Duct manager for innovative ideas on product development and improvement.
Work with minimal supervision.
Work with pressure washers, foamers, hand tools, chemical materials, etc..

Most In-demand Hard Skills

The following list describes the most required technical skills of a Cleaning Technician:

Proficiency in using cleaning equipment and tools, such as vacuum cleaners, buffers, and pressure washers.
Knowledge of different cleaning techniques and best practices.
Understanding of various cleaning agents, chemicals, and their safe usage.
Ability to operate and maintain floor care machines.
Knowledge of sanitation and disinfection protocols.
Familiarity with safety regulations and guidelines.
Basic plumbing skills for minor repairs and maintenance.
Ability to handle and dispose of hazardous waste properly.
Experience in floor care, including stripping, waxing, and buffing.
Knowledge of carpet cleaning methods and stain removal techniques.
Ability to follow instructions and work independently.
Proficiency in time management and prioritization of tasks.
Attention to detail and keen observation skills.
Physical stamina and ability to perform repetitive tasks.
Basic knowledge of electrical systems for equipment operation.
Knowledge of proper handling and storage of cleaning chemicals.
Understanding of infection control and cross-contamination prevention.
Ability to troubleshoot and address equipment malfunctions.
Proficiency in using computerized maintenance management systems.
Knowledge of proper waste management and recycling procedures.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Cleaning Technician:

Strong work ethic and commitment to delivering quality results.
Excellent communication skills, both verbal and written.
Ability to work well in a team and collaborate effectively.
Attention to detail and a focus on cleanliness and organization.
Adaptability and flexibility to work in different environments and handle changing cleaning needs.
Time management skills to efficiently complete tasks within designated timeframes.
Problem-solving abilities to address cleaning challenges and find effective solutions.
Customer service orientation and the ability to interact professionally with clients.
Integrity and trustworthiness to handle confidential and sensitive information.
Positive attitude and a friendly demeanor to create a welcoming atmosphere.

Conclusion

Being a Cleaning Technician involves a range of responsibilities that contribute to maintaining cleanliness, hygiene, and a safe environment. The role requires a combination of technical skills related to cleaning techniques, equipment operation, and safety protocols. Additionally, soft skills such as communication, teamwork, and problem-solving are essential for success in this profession. By mastering these skills and continually improving their knowledge, Cleaning Technicians can excel in their role and deliver outstanding results.