A Case Picker is a professional who plays a crucial role in warehouse operations by efficiently picking and preparing cases of products for shipment. They are responsible for ensuring that the right products are accurately selected, packaged, and ready for delivery. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for Case Pickers.

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Main Responsibilities of a Case Picker

The following list describes the typical responsibilities of a Case Picker:

Adapt

Adapt to changes in workload or priorities.

Arrange

• Arrange cartons of pallets keeping in mind cubic weight, size and characteristics.

• Arrange stock parts in specified sequence for assembly.

Assist in

• Assist in cycle counting and inventory control as required.

• Assist in recording amounts of materials or items received or distributed.

• Assist in resolving inventory discrepancies as required.

• Assist the powered industrial truck drivers pick orders for shipment.

• Assist with general warehouse tasks, such as cleaning or organizing inventory.

• Assist with inventory counts and audits.

Attend

Attend training sessions to improve job knowledge and skills.

Build

Build pallets with orders and position them to loading docks.

Case

• Case picking / palatalizing product - Dry storage - Pet products,water,boxes etc..

• Case picking using a Stand up Fork Lift.

Check

Check or count products for accuracy and or damage / infestation.

Collaborate with

• Collaborate with other departments, such as shipping or receiving, as necessary.

• Collaborate with supervisors and team members to meet productivity goals.

Communicate

Communicate effectively with colleagues and superiors.

Compile

Compile worksheets or tickets from customer orders.

Complete

Complete tasks by following established procedures.

Contribute to

Contribute to a harmonious and collaborative work environment.

Convey

Convey materials and items from receiving areas to storage or to other designated areas.

Coordinate with

Coordinate with delivery drivers to ensure timely dispatch.

Drive

Drive various equipment throughout the facility to accomplish tasks.

Ensure

• Ensure all work is performed in a safe manner.

• Ensure packaging, routing and systems work is completed quickly and accurately.

• Ensure that orders are accurate.

Follow

• Follow company policies and guidelines.

• Follow directions and daily work assignments given by supervisor.

• Follow safety protocols and ensure adherence to warehouse regulations.

Follow-up

Follow-up on orders assigned by superintendents.

Handle

Handle hazardous materials or fragile items with caution.

Inspect

• Inspect cases for damage or defects.

• Inspect new product and make sure products meet a set of predetermined quality standards.

• Inspect new products and make sure products meet a set of predetermined quality standards.

Keep

• Keep abreast of product specifications and packaging requirements.

• Keep appropriate records and reports to guarantee accuracy of inventory.

• Keep products separated, organized and in good rotation.

Label

Label cases accurately with relevant information.

Load

Load and unload product onto or from delivery vehicles, pallets, etc..

Locate

• Locate and retrieve specified cases from designated storage areas.

• Locate products using technology.

Maintain

• Maintain a clean and organized work area.

• Maintain clean work environment.

• Maintain inventory accuracy by updating records of picked cases.

• Maintain overall cleanliness of the facility by performing several general housekeeping duties.

• Maintain professionalism and positive work ethics.

• Maintain records of received goods, rejecting unsatisfactory items where necessary.

• Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.

• Maintain upkeep of warehouse.

Manage

Manage pick ticket orders.

Mark

Mark materials with identifying information.

Meet

Meet specifics of customer orders in a timely manner.

Monitor

• Monitor product quality frequently, reporting problems to mitigate safety issues.

• Monitor stock levels and report shortages or excesses.

Open

Open bales, crates and other containers.

Operate

• Operate ride-on electric pallet jack to assemble orders and deliver to staging area.

• Operate warehouse management systems or picking software.

Pack

Pack cases securely to prevent damage during transit.

Palletize

Palletize and hand stack product and stretch wrap product as required.

Participate

• Participate in physical inventories and cycle counts.

• Participate in stand-up activities with cross-functional teams.

Perform

• Perform housekeeping duties and other duties as assigned.

• Perform labeling, sorting, wrapping, packing, and repacking as needed.

• Perform picking / packing duties in an efficient manner that meets customer service standards.

• Perform work in a safe and efficient manner.

Post

Post weights and shipping charges and prepares goods for final shipment.

Pull

Pull and pack product based on daily orders.

Read

• Read, interpret, and apply Warehouse Management System (WMS) order instructions.

• Read order to ascertain item number and quantity of merchandise.

Receive

Receive picking orders and review them for accuracy.

Record

Record amount of material using computerized scanning equipment to update inventory.

Report

• Report any discrepancies or issues promptly.

• Report any safety or hazardous problems to the supervisor or management.

Resolve

Resolve customer complaints or issues related to order fulfillment.

Retrieve

Retrieve orders according to quantity, size etc. ....

Select

Select product up to 50 lbs..

Sort

Sort and store perishable goods in refrigerated rooms.

Stage

Stage items correctly for delivery.

Suggest

Suggest process improvements to enhance efficiency.

Support

Support operations by moving materials and inventory throughout the facility.

Unpack

Unpack and check goods received against purchase orders or invoices.

Use

• Use forklifts, pallet jacks, or other equipment to move cases.

• Use of a handheld device to accurately pick and ship items.

• Use of equipment including Electric Pallet Jack.

Utilize

• Utilize barcode scanners or other technologies for accurate order tracking.

• Utilize power-cleaning equipment on a daily basis.

• Utilize proper lifting techniques to prevent injuries.

Verify

• Verify orders, label products and utilize a handheld scanner.

• Verify the quantity and quality of picked cases.

Wrap

Wrap pallets for shipment.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Case Picker:

1. Proficiency in operating forklifts, pallet jacks, or other material handling equipment.

2. Familiarity with warehouse management systems and inventory tracking software.

3. Ability to read and interpret picking orders and product labels.

4. Knowledge of proper packaging techniques to prevent damage during transit.

5. Experience in using barcode scanners or similar tools for order tracking.

6. Understanding of safety regulations and ability to operate in compliance.

7. Physical stamina and the ability to lift heavy objects.

8. Familiarity with different types of cases, packaging materials, and pallet configurations.

9. Basic mathematical skills for counting and verifying quantities.

10. Knowledge of hazardous materials handling and safety precautions.

11. Familiarity with product specifications and handling instructions.

12. Ability to work with handheld devices or mobile applications for data entry and communication.

13. Attention to detail and accuracy in picking and packing cases.

14. Proficiency in organizing and arranging cases in an efficient manner.

15. Understanding of supply chain and logistics principles.

16. Knowledge of warehouse layout and storage systems.

17. Ability to operate in a fast-paced and time-sensitive environment.

18. Competence in reading and understanding inventory reports.

19. Experience with quality control processes to ensure product integrity.

20. Knowledge of health and safety guidelines related to manual material handling.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Case Picker:

1. Strong attention to detail to ensure accurate picking and packaging of cases.

2. Excellent organizational skills to maintain an orderly work area and efficiently locate cases.

3. Effective communication skills to collaborate with team members and convey information accurately.

4. Time management skills to meet productivity goals and adhere to tight deadlines.

5. Problem-solving abilities to address any discrepancies or issues that arise during the picking process.

6. Adaptability to handle changes in workload, priorities, or procedures.

7. Teamwork and cooperation to foster a positive work environment and support colleagues.

8. Physical stamina and endurance to handle the physical demands of the job.

9. Positive work ethics and a strong sense of responsibility to fulfill orders with integrity.

10. Dedication to safety protocols and the well-being of oneself and others in the warehouse environment.

Conclusion

Case Picker, the responsibilities are diverse, ranging from accurately selecting and packaging cases to maintaining inventory accuracy and collaborating with various stakeholders. To excel in this role, a combination of hard and soft skills is required. Hard skills such as operating material handling equipment, utilizing warehouse management systems, and understanding packaging requirements are crucial. Additionally, possessing soft skills like attention to detail, communication, problem-solving, and adaptability are essential for success in this position. By developing and showcasing these skills, Case Pickers can contribute to the smooth functioning of warehouse operations and ensure customer satisfaction through accurate and efficient order fulfillment.