Main Responsibilities and Required Skills for Business Process Analyst
A Business Process Analyst is responsible for develop Business processes descriptions and flow of data. They work closely with Project Managers in order to create and develop project scope and schedules. In this blog post we describe the primary responsibilities and the most in-demand hard and soft skills for Business Process Analysts.
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Main Responsibilities of Business Process Analyst
The following list describes the typical responsibilities of a Business Process Analyst:
Address
Address business, legal and tax requirements.
Advise
Advise and consult with other departments on issues, concerns, problems, and questions.
Aid in
Aid in design and delivery of system training.
Analyze
Analyze and decipher programmatic data inherent in files or applications.
Analyze business partners' existing systems.
Analyze business processes to determine documentation requirements.
Analyze current gaps and develop a road map that sets the business up for growth.
Analyze existing and future state business processes, systems and flows of data.
Analyze program setup and make on-going recommendations for growth, cost efficiencies, etc..
Analyze project data to identify risks early and evaluate mitigations with PO and team.
Apply
Apply basic understanding of data analysis and modeling tools.
Apply best practices and methods for business process re-engineering and design.
Apply standards to the work of others to give information products a uniform voice.
Approve
Approve manual adjusting journal entries.
Assess
Assess and build reports / metrics for the team.
Assist in / Assist with
Assist, and leads as applicable, the effort for continuous improvement initiatives.
Assist in developing and maintaining dashboards, metric reports and other ad hoc analyses.
Assist other team members in developing this skill.
Assist other teams (Marketing Finance, etc.) as needed.
Assist preparation and execution of user acceptance testing.
Assist the team on large and complex projects (project coordination, complete project tasks, etc.).
Assist with documenting process enhancement requests across business units.
Assist with organization with process improvement to assist with workload efficiency.
Assist with testing modules as these are developed.
Assist with the administration of the Capital Project Delivery governance processes.
Attend
Attend Status and Strategy meetings as needed.
Build
Build visualizations, dashboards and reports as required.
Champion
Champion and evolve this new capability at Xe – producing templates and processes.
Collaborate with
Collaborate and establish strong business relationships with the Business Operations team.
Collaborate, recognize and prioritize highest impact opportunities within Business Unit.
Collaborate with finance to share the monthly forecast and actuals for all partners.
Collect
Collect data to identify root cause of problems.
Communicate
Communicate any operational, development or resourcing roadblocks to leadership.
Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Communicate effectively with TECSYS personnel and customers as required.
Communicate with all the departments and translate research into policy and procedures documentation.
Conduct
Conduct / facilitates user requirements / user story / backlog development sessions.
Conduct meetings with all key stakeholders to review the overall project plan and status updates.
Conduct or participate in working sessions and status meetings to keep project on track.
Conduct requirements analysis and prepare specific proposals for modified or replacement systems.
Consult
Consult with users to identify, analyze, refine and document business requirements.
Consult with our Operations teams to remediate audit findings and incidents.
Contribute to
Contribute to the development of necessary training materials.
Convert
Convert the materials into the current templates when necessary.
Coordinate
Coordinate and meet with business and IT teams to define, gather, and document process requirements.
Coordinate project scheduling with appropriate entities.
Coordinate testing, test and training plan development and end-user support.
Create
Create and maintain lot tracking.
Create and update Proposals, RFPs, Sales and Marketing template materials for others to use.
Create / implement solutions to obstacles / challenges throughout the course of the project.
Create mail-merges and print letters or other marketing materials to include with rebate checks.
Create Visio process flows.
Create visual displays for data analysis and presentation.
Delegate
Delegate proposal efforts where appropriate to the Content Writer.
Deliver
Deliver a potentially releasable Increment of "Done” product at the end of each Sprint.
Deliver solutions that are aligned with laws, regulations, and our internal policies and procedures.
Design
Design and implement processes that are simple to follow, compliant, and fulfill all requirements.
Design and implement processes that are simple to follow, compliant and fulfills all requirements.
Determine
Determine how new information technologies can support reengineering business processes.
Determine, recommend and conduct business process mapping and analysis as required.
Develop
Develop and leads process design or improvement initiatives, guiding teams across the business.
Develop and maintain collaborative customer and user relationships.
Develop a process map and standard operating procedures for Finance, HR, Operations, and IT.
Develop business process diagrams using BPMN to document current and future state business processes.
Develop Business processes descriptions and flow of data.
Develop forecasting models for process data.
Develop KPIs and Dashboards to manage process performance.
Develop process documentation / workflows outlining current state and future state.
Develop reporting and matrix.
Develop requirement specifications according to JAG templates, using natural language.
Develop SDLC documentation and training materials.
Develop talent throughout Enterprise through teaching, coaching and mentorship.
Develop, test, and implement alternate methods of incentive payments (ACH, Venmo, etc).
Develop the test cases / scenarios.
Develop user centric, testable requirements.
Document
Document and prioritize new requirements and system bugs gathered from end-user feedback.
Document business processes according to industry-leading standards.
Document functional requirements and business process documentation according to in-house standards.
Document future state business processes and requirements leveraging new capabilities.
Document new or amended process.
Document opportunities for improvement and gain alignment across stakeholders.
Document processes, and standard operating procedures as needed.
Document process maps / plans / artifacts independently.
Document assumptions and constraints.
Drive
Drive adoption of new processes and standard methodologies.
Drive agile best practices.
Drive learning an adoption.
Encourage
Encourage others to consider innovative alternatives and contributes to business strategy.
Encourage others to keep a high standard of quantity and quality outputs and leads by example.
Engage
Engage in monthly and quarterly reporting and analysis activities.
Engage users on process design, usability and ease of use.
Ensure
Ensure consistency in project plans and updates.
Ensure that new processes meet the quality of Process Excellence guidelines requirements.
Ensure timely and accurate compensation payments.
Evaluate
Evaluate potential software solutions to determine if they meet business requirements.
Evaluate the organization's technology use / needs and recommend improvements.
Facilitate
Facilitate solutions across portfolio of projects, leveraging experiences and lessons learned.
Facilitate the creation of SDM.
Facilitate the definition of project scope, goals, and deliverables.
Facilitate training internal and external to the PLDM Department.
Follow
Follow detailed format, style and content guidelines.
Follow IDL IT business analysis processes.
Follow up and ensure that software defects are resolved.
Follow up with internal clients about completed tasks to ensure client satisfaction.
Follow up with Practice Partners and Operations leaders on status of feedback.
Gather
Gather and document business requirements for project and process improvement / automation efforts.
Gather Requirements for process improvement / automation efforts.
Guide
Guide and manage action plans.
Help
Help drive best Masco standard methodologies across the BU.
Help us and our clients change lives for the better as a result of your work.
Help us shape our voice around important social & cultural matters.
Identify
Identify areas for workflow modification and enhancement.
Identify development and coaching opportunities for team.
Identify learning and development opportunities for junior team members.
Identify options for potential solutions and assess them for technical suitability.
Identify process improvement opportunities, risk, and opportunities; and develop required dashboards.
Identify scope, benefits, constraints, and risks for SAP.
Interact with
Interact with and support the organization to make data-driven business decisions aimed at growth.
Interview
Interview cross functional teams to elicit business requirements.
Lead
Lead and execute end-to-end process creation and improvement initiatives under minimal supervision.
Lead a team of Business Analysts providing coaching, mentoring and line management to the team.
Lead projects of moderate scope and complexity or serves as a technical advisor to project teams.
Leverage
Leverage process analytics in conjunction with qualitative data for continual process improvements.
Maintain
Maintain a complete understanding of EAM and all the associated processes and practices.
Maintain and update internal and external NISS webpages.
Maintain and update the whole library content.
Maintain an effective repository of process maps for assigned business units.
Maintain detailed documentation of work and create final report.
Maintain required knowledge and train employees on critical business systems.
Make
Make sure all cases assigned have the proper status and fields populated, per team policy.
Manage
Manage most daily communications, like email.
Manage multiple short- and long-duration projects simultaneously.
Manage projects and resources to meet budget requirements and deadlines.
Manage the Process Asset Library (PAL) artifacts within SharePoint.
Map
Map and document interfaces between legacy and new systems.
Map current Use Case base on UML methodology to capture current interaction with systems.
Mentor
Mentor junior BPAs and business units on business modeling practices.
Monitor
Monitor and provide regular status checks on business critical processes.
Monitor and report on the progress of continuous improvement savings against targets.
Offer
Offer will be extended late March into April, if necessary.
Onsite
Onsite fitness facility with personal trainer / Virtual exercise class.
Oversee
Oversee the quality of solutions being provided by the application maintenance vendors.
Own
Own and maintain end to end processes even if processes cross over business units.
Own change management with various levels.
Participate in
Participate in and lead proposal efforts where necessary.
Participate in business system testing and documentation.
Participate in Sprint Planning and set sprint plan goals.
Partner
Partner the business in business process modelling and developing workflow for key processes.
Perform
Perform basic configuration of the Dynamics platform.
Perform cost and benefit analyses.
Perform data analysis and provide summary of research.
Perform other duties as assigned.
Perform quantitative simulations.
Perform regular assessments on the effectiveness of the documents produced.
Plan
Plan and facilitate User Acceptance Testing.
Prepare
Prepare and maintains the Administrative Documents.
Prepare required information as needed based on Operations needs.
Present
Present process issues, highlight functionality gaps, and propose process improvements.
Present potential solutions to challenges.
Process
Process improvement projects, with the goal of implementing.
Promote
Promote the value proposition of ROI consulting services to contribute to national income goals.
Proofread
Proofread deliverables to produce accurate and high-quality work and reduce the revision cycles.
Provide
Provide client-requested reports with urgency.
Provide guidance in troubleshooting and driving resolution of Document Management issues.
Provide guidance in troubleshooting and driving resolution of Material Master issues.
Provide guidance to application maintenance teams in incident and problem management processes.
Provide hands-on Business Analysis.
Provide input on resources required for project tasks and deliverables.
Provide ongoing technical and process support for all users.
Provide professional and quality client service support.
Provide quality control on all deliverables for the team and manage the repository.
Provide Quarterly Management Reporting and trend analysis.
Provide standard PTC Windchill report out pertaining to PLDM business processes.
Provide status updates to clients and team members on a regular basis.
Provide training and may lead the work of others, as required.
Report
Report status and escalate issues to SVP Operations.
Research
Research best business practices within and outside the organization to establish benchmark data.
Research our marketplace and understanding our consumers and partners.
Resolve
Resolve or recommend solutions to moderately complex problems.
Respond
Respond, resolve, research customer requests.
Review
Review and approve Quality System Documents.
Review and approve business process models and system data flow maps.
Review and track progress of scrum teams and relate to project critical path.
Review operational procedures and methods.
Schedule
Schedule Study Audits and / or Process Audits.
Schedule times and / or assist with completion of training file uploads for all staff.
Set
Set and manage client expectations appropriately.
Supervise
Supervise junior and consulting team member day-to-day activities.
Support
Support ad hoc team projects through planning, executing, and monitoring.
Support and execute business automation.
Support change notices in SAP (releasing parts BOMs and production documents).
Support ECO activities as described above.
Support execution of change readiness action plans to ensure successful adoption.
Support IT system testing from a process perspective.
Support other activities and projects as assigned by management.
Support the collection of team activities for weekly and monthly reporting.
Support the project teams for all activities utilising the Implementation Methodology.
Support users on change management.
Take
Take part in decisions affecting long-range organizational goals & strategic planning.
Track
Track employee movement within departments and across segments.
Track requirements and deliverables to ensure that business requirements are being met.
Train
Train, develop and certify Lean practitioners in the MOS toolset.
Troubleshoot
Troubleshoot and resolve complex issues.
Troubleshoot any issues and find the leakage to improve process.
Understand
Understand and adhere to IT and Security policies.
Understand and help with reengineering legal business processes.
Use
Use project management tools to assess, track and maintain projects for time, quality and scope.
Utilize
Utilize Lean Six Sigma principles to find optimization opportunities in existing business processes.
Work with
Work closely with the Project Manager and Architects.
Work independently and as part of a team.
Work with both customer service teams and IT to get to issue resolution.
Work with functional team to develop solutions to meet the changing business strategies.
Work with Project Managers in creating and developing project scope and schedules.
Most In-demand Hard Skills
The following list describes the most required technical skills of a Business Process Analyst:
Business
Powerpoint
SQL
ERP
Business Administration
Business Analysis
MS Office
Supply Chain
Agile
Customer Service
Data Analysis
Operations
Most In-demand Soft Skills
The following list describes the most required soft skills of a Business Process Analyst:
Written and oral communication skills
Interpersonal skills
Analytical ability
Problem-solving attitude
Organizational capacity
Presentation
Attention to detail
Leadership
Meet deadlines
Critical thinker
Adaptable to changes
Self-motivated
Collaborative
Flexible
Bilingualism
Facilitation
Work independently with little direction
Work under pressure
Multi-task
Negotiation
Priority management
Proactive
Time-management
