A Bizops Engineer is a professional who plays a critical role in optimizing business operations by leveraging technology, data analysis, and strategic insights. They bridge the gap between business strategy and technical execution, focusing on improving operational efficiency, driving growth, and maximizing overall business performance. In this blog post, we will explore the main responsibilities and the most in-demand hard and soft skills for Bizops Engineers.

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Main Responsibilities of a Bizops Engineer

The following list describes the typical responsibilities of a Bizops Engineer:

Act

Act with both a sense of urgency and strong commitment to quality.

Adapt to

Adapt to the technical artifact templates per the needs of the project and technology.

Alert

Alert and Monitoring responsibilities.

Align

Align Product and Customer Focused priorities with Operational needs.

Analyze

• Analyze business processes and identify areas for improvement.

• Analyze information to determine MasterCard system performance and areas of improvement.

Assist

Assist the BizOps Application team and contribute where necessary at a technical level.

Build

Build our CI / CD pipeline and lead the team in DevOps automation and best practices.

Collaborate with

• Collaborate with cross-functional teams to gather business requirements.

• Collaborate with IT teams to ensure seamless integration of systems.

• Collaborate with team members and internal stakeholders to ensure requirements meet customer needs.

• Collaborate with Vendor Resources for Support of Products.

Communicate

Communicate clearly and effectively to all levels of the organization.

Conduct

• Conduct cost analysis and identify cost-saving opportunities.

• Conduct data analysis and generate actionable insights to drive decision-making.

• Conduct detailed analysis on issue investigation and determine the best path to resolution.

• Conduct market research and competitive analysis.

• Conduct root cause analysis and implement corrective actions.

• Conduct user acceptance testing for system implementations.

Contribute to

Contribute ideas to help ensure that required standards and processes are in place.

Coordinate

• Coordinate and lead process improvement projects.

• Coordinate offshore development and manage day to day activities.

Debug

Debug, optimize code, and automate routine tasks.

Design

• Design and implement a Git based code management strategy that will support multiple.

• Design and implement data-driven solutions to solve operational challenges.

Develop

• Develop and implement strategies to streamline operations and increase efficiency.

• Develop and maintain business continuity and disaster recovery plans.

• Develop and maintain documentation of operational processes and procedures.

• Develop, customize, and test applications to integrate to MasterCard's specifications.

Direct

Direct Quality Assurance and Quality Control processes in the department.

Drive

Drive change management and facilitate organizational transformation.

Engage

Engage in and improve the whole lifecycle of services—from inception and design, through.

Ensure

• Ensure compliance to the defined standards.

• Ensure compliance with regulatory requirements and industry standards.

• Ensure knowledge transfer of vendor technology to MasterCard staff.

• Ensure the confidentiality and integrity of the information being accessed.

Evaluate

Evaluate and recommend software applications and tools to enhance operations.

Follow

• Follow and promote Quality Assurance and Quality Control processes in the department.

• Follow internal and external support procedures.

Foster

• Foster a culture of continuous improvement and innovation.

• Foster strong relationships with internal stakeholders and external partners.

Help

Help set up foundations for Cloud based applications.

Identify

• Identify and evaluate business risks and develop mitigation strategies.

• Identify and resolve operational bottlenecks and roadblocks.

• Identify, develop workarounds and / or fixes for deployment into live environments.

Implement

• Implement data governance and data quality initiatives.

• Implement solutions to manage Azure / AWS infrastructure via code.

• Implement tools and technologies to automate manual processes.

Keep

Keep all environments in sync with each other along with latest stable version.

Lead

• Lead and provide direction on conference calls during critical application outages.

• Lead BizOps Engineer, Production / Application Support.

• Lead BizOps Engineer, Production Support.

• Lead BizOps Engineer-Splunk and Unix.

• Lead cross-functional teams and facilitate effective communication.

• Lead the BizOps team and assist where necessary at a technical level.

Maintain

• Maintain services by measuring and monitoring availability, latency and overall system health.

• Maintain solution and technology road maps.

Manage

Manage project timelines, deliverables, and stakeholders.

Mentor

Mentor and guide other team members during all phases of the SDLC.

Monitor

Monitor key performance indicators (KPIs) and develop reports and dashboards.

Optimize

Optimize resource allocation and capacity planning.

Participate in

• Participate in 24x7 rotational support model to engage service restoration efforts for incidents.

• Participate in on-call shifts, our infrastructure runs 24 / 7.

• Participate in strategic planning and contribute to business growth initiatives.

Perform

• Perform daily monitoring and maintenance of all hardware / software infrastructure components.

• Perform daily monitoring and maintenance of all software infrastructure components.

Practice

Practice sustainable incident response and blameless postmortems.

Prepare

Prepare and analyze various reports to proactively identify and resolve issues.

Process

Process Activities and Reporting.

Provide

• Provide 24 / 7 on-call support of critical business infrastructure and applications.

• Provide 3rd Line Technical Support.

• Provide and lead 3rd Line Technical Support to internal and external parties.

• Provide application and product support and troubleshooting of the Ethoca platform.

• Provide guidance and mentorship to junior team members.

• Provide instruction, guidance and trouble-shooting assistance with BMC Remedy Smart IT.

• Provide leadership, mentoring, and technical training to other team members.

• Provide regular reporting on the status of projects in flight.

• Provide SME experience for day-to-day system development and maintenance activities of the team.

• Provide technical support for MasterCard's operations environment.

• Provide technical training to the other team members.

• Provide the skills to consistently search for improved methods to provide customer service.

• Provide training and support to end-users on new systems or processes.

Release

Release deployments that have suitably passed quality and security gateways.

Represent

• Represent the company operations & technology interests within region.

• Represent team during Compliance Audits.

Research

• Research and evaluate current and upcoming technologies and frameworks.

• Research code to determine cause of certain behaviors that have occurred.

Select

Select appropriate technical frameworks and solution delivery methodology.

Share

Share knowledge and mentor junior resources.

Stay updated with

Stay updated on industry trends and best practices in business operations.

Support

• Support deployments of code into multiple lower environments.

• Support for projects driven by organization.

• Support implementation and deployment of new releases into live.

• Support production 24 / 7 environment as part of a global team.

• Support the application CI / CD pipeline for promoting software into higher environments.

Take

• Take a holistic approach to problem solving, by connecting the dots during a production event.

• Take a strong sense of ownership in their resolution.

Understand

Understand audit and compliance for financial institutions.

Use

Use your experience to shape the future of our production infrastructure.

Work with

Work with a global team spread across tech hubs in multiple geographies and time zones.

Most In-demand Hard Skills

The following list describes the most required technical skills of a Bizops Engineer:

1. Data analysis and visualization (e.g., SQL, Python, Tableau, Power BI).

2. Process mapping and workflow design.

3. Project management methodologies (e.g., Agile, Scrum).

4. Database management and querying.

5. Business intelligence tools and platforms.

6. Process automation tools (e.g., Robotic Process Automation).

7. Statistical analysis and modeling.

8. Data mining and predictive analytics.

9. IT systems and infrastructure knowledge.

10. Software development and programming languages (e.g., Java, C++, JavaScript).

11. Data integration and ETL (Extract, Transform, Load) processes.

12. Data governance and data quality management.

13. Cloud computing platforms (e.g., AWS, Azure, Google Cloud).

14. Business process modeling and optimization.

15. Risk management and compliance frameworks.

16. Financial analysis and budgeting.

17. Supply chain management and logistics.

18. Quality management methodologies (e.g., Six Sigma).

19. Enterprise resource planning (ERP) systems.

20. Business process automation platforms.

Most In-demand Soft Skills

The following list describes the most required soft skills of a Bizops Engineer:

1. Analytical thinking and problem-solving.

2. Strong communication and presentation skills.

3. Collaboration and teamwork.

4. Adaptability and flexibility.

5. Strategic thinking and business acumen.

6. Leadership and influencing skills.

7. Attention to detail.

8. Time management and prioritization.

9. Critical thinking and decision-making.

10. Relationship building and interpersonal skills.

11. Client management and customer focus.

12. Continuous learning and curiosity.

13. Conflict resolution and negotiation.

14. Change management and resilience.

Conclusion

By possessing a combination of these hard and soft skills, a Bizops Engineer can effectively navigate the complex landscape of business operations and drive meaningful improvements within an organization. It is important to note that the specific skills required may vary depending on the industry, company size, and individual job requirements.