An Assistant Operations Manager is a professional who plays a crucial role in overseeing and supporting the operational activities of an organization. They work closely with the Operations Manager to ensure efficient processes, streamline workflows, and optimize overall productivity. In this blog post, we will describe the primary responsibilities and the most in-demand hard and soft skills for Assistant Operations Managers.

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Main Responsibilities of an Assistant Operations Manager

The following list describes the typical responsibilities of an Assistant Operations Manager:

Address

Address and report all safety hazards promptly.

Adhere to

Adhere to company policies and protocols.

Administer

Administer Cosmetic Injections.

Analyze

Analyze data and generate reports for management review.

Arrange

Arrange for any special celebrity packages or urgent press requests.

Assist in

• Assist and lead best practices around the use of syste.

• Assist in budgeting and cost control measures.

• Assist in crisis management and business continuity planning.

• Assist in developing operational strategies and goals.

• Assist in executing and tracking organization wide initiatives around business operations.

• Assist in identifying collective and individual goals that align with corporate strategies.

• Assist in the set-up and preparation for events as needed.

• Assist the Quality Coordinator with preparation for internal, external and customer audits.

• Assist with dispatching mobile clinics to the field.

• Assist with financial aspects an d budgets to drive efficiencies.

• Assist with the inventory / cycle count process.

• Assist with the invoicing process for mobile clinic maintenance and keep accurate records for HIPPO.

Champion

Champion Service and Support in projects and developing a strong.

Clean

Clean driving record and the ability to drive a 26' straight truck.

Collaborate with

• Collaborate with cross-functional teams to drive operational efficiency.

• Collaborate with leadership team for monthly and quarterly forecasting for revenue and receivables.

Communicate

• Communicate promptly with Human resources and the Operations Manager.

• Communicate recommendations with the Operations Manager.

Compile

Compile the appropriate monthly reporting & assist with annual budget preparation.

Complete

Complete projects within the requested time frame.

Conduct

• Conduct market research and competitor analysis.

• Conduct performance evaluations for operations team members.

• Conduct regular audits to ensure compliance with regulations and standards.

Coordinate

• Coordinate and integrates the different contents and deliverables to ensure the overall.

• Coordinate and manage daily operations activities.

• Coordinate and support project management initiatives.

• Coordinate logistics and communications for photoshoots.

• Coordinate requests for internal and external reporting on financial or operational procedures.

• Coordinate resources and materials to meet project deadlines.

• Coordinate training programs to enhance employee skills.

• Coordinate transfer of fleet vehicles to and from repair shops.

• Coordinate with the calibration, maintenance, and repair of medical devices used in the clinic.

Create

• Create competitive advantage by identifying issues, resolutions and future opportunities.

• Create, schedule and lead monthly presentations.

• Create schedules to ensure maximum use of hours through forecasting and target planning.

Define

Define and reviews SLAs and oversees performance.

Develop

• Develop AD HOC operational plans and concepts to facilitate production and special.

• Develop and implement methods for continuous improvement of quality, order turn-.

• Develop and implement standard operating procedures (SOPs).

• Develop and maintain positive relationships with key stakeholders.

• Develop and maintain wholesale distribution / fulfillment operations.

• Develop and Sustain work policies that ensure a safe working environment.

Direct

Direct supervision on daily priorities and resulting labor force distribution.

Ensure

• Ensure adherence to procedures that promote the health, safety and welfare of all.

• Ensure all Community Medicine fleet and field lot areas are neat and orderly.

• Ensure all personnel are supporting timelines and dates required to meet ISO 9001 initiatives.

• Ensure assistant supervisors and warehouse workers are properly managed by supervisors at all times.

• Ensure continued compliance with our ISO 9001 quality procedures.

• Ensure excellent experience for all clients utilizing the ASPCA's trap bank.

• Ensure facility and equipment are maintained in like new fashion.

• Ensure housekeeping in all departments to include departmental area audits are kept up to date.

• Ensure internal line sheets are updated monthly.

• Ensure samples are organized.

• Ensure warehouse cleanliness and organization is maintained at all times.

• Ensure wholesale line sheets and website are correct and up to date.

• Ensure workplace safety and compliance with health and safety regulations.

Execute

Execute price adjustments in a timely fashion per company standard.

Fill

Fill in for Operations Manager on an as needed basis.

Follow

Follow all loss prevention policies to minimalize potential shrink.

Follow-up

Follow-up on any accounts that have payment terms.

Foster

Foster a culture of continuous improvement and innovation.

Handle

Handle and resolve personnel issues under the guidance of the Operations Manager.

Help

Help maintain a quality assurance program.

Hold

Hold associates accountable when violations of production, safety and / or policies occur.

Identify

• Identify and develop key employees for upward movement.

• Identify and mitigate operational risks and issues.

• Identify areas for process improvement and implement solutions.

Implement

Implement quality control measures and ensure customer satisfaction.

Interact with

Interact with customers and resolve customer inquiries.

Issue

Issue area / aisle audits to be performed by reporting Managers.

Keep

• Keep calm during high-pressure situations.

• Keep those ambitions in sights and imagine where JLL can take you....

Lead

• Lead / support new development initiatives.

• Lead the major & minor enhancements on LIVE applications.

Look for

Look for process improvements throughout the facility.

Maintain

• Maintain and organize company.

• Maintain and organize company's facilities including our Maintenance and Repair Department.

• Maintain and review project funnel.

• Maintain and update Civicore Calendar.

• Maintain the virtual workflow from external and internal procurement systems into current ERP.

• Maintain tracking system for scheduled vehicle maintenance.

Manage

• Manage and improve operational practices.

• Manage both technical and whimsical copywriting, ensure strong SEO strategy in product descriptions.

• Manage external vendors for Operations vertical.

• Manage logistics and transportation processes.

• Manage set up of collections on web and of pre-sales.

• Manage the daily operations of beauty centre.

• Manage the scheduling and dispatch team to ensure the most efficient use of our resources.

• Manage vendor relationships, maintain inventory levels and constantly monitor costs.

Mitigate

Mitigate all errors on website - constantly check and update for accuracy.

Monitor

• Monitor and evaluate operational performance metrics.

• Monitor and manage vendor relationships and contracts.

• Monitor and optimize production schedules.

• Monitor, control, and support service delivery.

Operate

Operate a computer and other standard business equipment and software.

Optimize

Optimize equipment and facility maintenance processes.

Oversee

• Oversee financial issues and the development of long-term goals that enhance company growth.

• Oversee inventory management and procurement processes.

• Oversee our Human Resource Team in developing work rules and guidelines for company employees.

• Oversee our warehouse and all in-bound quality areas.

• Oversee performance review process, in coordination with the Operations Manager.

• Oversee receiving and processing wholesale orders.

• Oversee the fleet & warehouse team.

• Oversee the ongoing development and execution of a rigorous training program.

Participate in

Participate in quarterly monthly activities as needed.

Perform

• Perform daily duties at the field lot or cover animal transport shifts as needed.

• Perform quality audits and monitor production KPI's.

Plan

• Plan and execute operational strategies for business growth.

• Plan and manage both labor and physical product to ensure continuous.

Promote

Promote a friendly, warm and exceptional customer experience.

Provide

• Provide assistance to various departments as needed - HR, operations, sales and marketing, etc..

• Provide coverage for Transport and Logistic Center duties as needed.

• Provide support to the operations manager in the day to day running of the organization.

• Provide the highest level of patient care at all times.

• Provide weekly updates to team on sample status and production status.

Receive

Receive all warehouse orders and conduct sorting and management of inventory as needed.

Recommend

Recommend overtime when appropriate.

Resolve

Resolve operational conflicts and address employee concerns.

Review

• Review and give recommendations to improving current powder coating process and best practices.

• Review weekly reports from agents to ensure samples / production are on time.

Schedule

Schedule projects and ensure assignments are carried out as planned.

Seek

Seek to Elevate others and reimagine what is possible.

Stay updated on

Stay updated on industry trends and best practices in operations management.

Stimulate

Stimulate creative thinking to develop and enhance processes - increasing production and quality.

Streamline

Streamline workflows and optimize resource allocation.

Supervise

Supervise Powder Coating production personnel.

Support

• Support all business lines and regions for P & L review and MIS.

• Support monthly closing and reporting for revenue and receivables for India and regional reporting.

• Support the implementation of new technologies and systems.

Take

• Take charge of all warehouse responsibilities when the Operations Manager is absent.

• Take complete control of revenue and receivables and management reporting.

Track

• Track and document all attendance issues in compliance with the employee policy manual.

• Track and fill out weekly scorecard and monthly goals thermometers.

• Track and forecast operational trends and analysis.

• Track receipts and process expense reports according to ASPCA policy.

• Track, receive and check in vendor packages.

• Track shipments of photo shoot samples.

• Track staff call outs and shift resources as appropriate to cover all daily duties.

Train

• Train and develop a successful staff.

• Train and mentor operations staff to ensure high-quality performance.

• Train, mentors and develop supervisors' development plans and professional growth.

Utilize

Utilize appropriate managerial techniques to motivate associate staff.

Work with

• Work closely with Facilities team to have repairs completed in a timely manner.

• Work closely with Manager of Operations to meet call out needs.

• Work physically on moves (when required) as well as manage them.

• Work together with top management staff concerning work / operational issues and other activities.

Most In-demand Hard Skills

The following list describes the most required technical skills of an Assistant Operations Manager:

1. Proficiency in project management methodologies and tools.

2. Strong analytical and problem-solving abilities.

3. Knowledge of operations management principles and techniques.

4. Familiarity with data analysis and reporting tools.

5. Experience with process improvement methodologies (e.g., Lean, Six Sigma).

6. Proficiency in inventory management software and systems.

7. Understanding of supply chain management principles.

8. Knowledge of budgeting and financial analysis.

9. Competence in using enterprise resource planning (ERP) systems.

10. Proficiency in Microsoft Office suite and other relevant software.

11. Experience with logistics and transportation management.

12. Knowledge of quality management systems and methodologies.

13. Familiarity with regulatory compliance requirements.

14. Understanding of risk management and mitigation strategies.

15. Proficiency in data visualization and dashboard creation.

16. Knowledge of manufacturing or production processes.

17. Competence in facility and equipment maintenance.

18. Experience with customer relationship management (CRM) systems.

19. Understanding of information security and data privacy.

20. Familiarity with industry-specific software and tools.

Most In-demand Soft Skills

The following list describes the most required soft skills of an Assistant Operations Manager:

1. Excellent communication and interpersonal skills.

2. Strong leadership and team management abilities.

3. Effective problem-solving and decision-making capabilities.

4. Adaptability and flexibility in a dynamic work environment.

5. Attention to detail and strong organizational skills.

6. Collaboration and the ability to work cross-functionally.

7. Time management and the ability to prioritize tasks.

8. Strong negotiation and conflict resolution skills.

9. Critical thinking and strategic planning abilities.

10. Ability to work well under pressure and meet deadlines.

Conclusion

Assistant Operations Managers play a vital role in ensuring the smooth and efficient operation of organizations across various industries. Their responsibilities encompass a wide range of tasks, from overseeing daily operations and implementing process improvements to managing budgets and fostering a culture of continuous improvement. Alongside the technical skills required to optimize operations and utilize relevant software and tools, soft skills such as leadership, communication, and problem-solving are equally crucial.