Main Responsibilities and Required Skills for an Assistant Hospital Manager
An Assistant Hospital Manager is a professional who plays a critical role in the efficient operation of a healthcare facility. They work closely with the hospital management team to ensure smooth day-to-day operations, facilitate quality patient care, and maintain compliance with healthcare regulations. In this blog post, we will explore the primary responsibilities and the most in-demand hard and soft skills for Assistant Hospital Managers.
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Main Responsibilities of an Assistant Hospital Manager
The following list describes the typical responsibilities of an Assistant Hospital Manager:
Advise
Advise management and supervisory staff on a variety of human resource topics.
Analyze
Analyze hospital data and generate reports to identify trends and areas for improvement.
Assign
Assign job responsibility to each staff member.
Assist in
Assist colleagues in follow-up and future management of the patient.
Assist Hospital Administrator in ensuring VCA cash control and cash handling standards are followed.
Assist Hospital Administrator plan and / or participate in hospital management meetings.
Assist Hospital Administrator review accounts receivable to confirm proper and timely processes.
Assist Hospital Administrator to issue building access codes and keys to staff as needed.
Assist in the preparation and management of the hospital's operating budget.
Assist in training new VEG hires and ensuring they understand hospital procedures and guidelines.
Assist with managing accounts receivable, banking, and payment plans.
Attend
Attend and participate in doctors meetings.
Attend regional meetings.
Check
Check all transactions for accuracy and missed services through regular daily audits.
Collaborate with
Collaborate with the hospital management team to develop and implement strategic plans.
Collaborate with the human resources department to address staffing needs and employee relations.
Conduct
Conduct performance evaluations of departmental managers and provide feedback.
Conduct regular audits to assess compliance with safety and infection control protocols.
Coordinate
Coordinate and supervise hospital staff, including hiring, training, and performance management.
Coordinate emergency preparedness plans and response activities.
Coordinate with insurance companies and third-party payers to ensure timely reimbursement.
Delegate
Delegate tasks to as needed to staff members.
Develop
Develop and implement policies and procedures to enhance operational efficiency and patient safety.
Develop and maintain positive relationships with healthcare providers, suppliers, and other stakeholders.
Ensure
Ensure billing, calculation of any discounts and other special accounts are handled properly.
Ensure collections and returned checks are handled properly by hospital staff.
Ensure compliance with healthcare regulations and accreditation standards.
Ensure effective call back systems are maintained and utilized routinely.
Ensure hospital equipment is functional and maintained.
Ensure that marketing events are effective - internal and external.
Ensure that the hospital's billing and coding processes comply with industry standards.
Ensure that the hospital staff follows instructions for implementing authorized marketing.
Ensure that the hospital staff utilizes the VCA marketing tools and materials.
Ensure that the OSHA and Safety program and procedures are being continuously.
Ensure the hospital remains clean and in an orderly condition.
Facilitate
Facilitate effective communication and collaboration between different hospital departments.
Facilitate effective communication between medical staff, nurses, and other healthcare professionals.
Implement
Implement measures to optimize patient flow and minimize waiting times.
Inspire
Inspire the team to consistently provide a level 3 customer experience.
Lead
Lead or participate in quality improvement initiatives to enhance patient outcomes.
Lead staff to deliver excellent Client Experience.
Maintain
Maintain a dependable and flexible schedule to insure the needs of the hospital are met.
Maintain an enriching, fun, and respectful environment for the staff.
Maintain confidentiality and adhere to ethical standards in handling sensitive patient information.
Make
Make certain bank deposits are made daily.
Manage
Manage hospital facilities and equipment maintenance to ensure their optimal functioning.
Manage the hospital's inventory of medical supplies, medications, and equipment.
Meet
Meet with the Medical Director and Regional Operations Director or District.
Minimize
Minimize patient stress and discomfort.
Monitor
Monitor and approve all expenditures within guidelines.
Monitor and assist with crematory procedures by doing regular audits.
Monitor and control costs to ensure the financial sustainability of the hospital.
Monitor and evaluate the quality of patient care and implement improvements as needed.
Monitor employee competence and effectiveness.
Monitor front office staff scheduling so the practice operates within budget.
Monitor janitorial responsibilities.
Monitor staff scheduling and update hospital labor budget so the practice operates within budget.
Monitor the cost of purchasing so the practice operates within budget.
Motivate
Motivate front office staff.
Organize
Organize and conduct staff meetings.
Oversee
Oversee billing, calculation of any discounts and other special accounts.
Oversee call back system including overdue reminder calls.
Oversee collections and returned checks.
Oversee facility and equipment maintenance and repairs, ensuring current maintenance of a repair log.
Oversee petty cash control.
Oversee petty cash control and all other accounting functions established.
Oversee staff scheduling in When to Work.
Oversee that charges have been reviewed on a daily basis.
Oversee that records are kept up to date.
Oversee that the VCA safety procedures are implemented and followed.
Oversee the administrative functions of the hospital, including budgeting, resource allocation, and financial management.
Participate in
Participate in hospital committees and meetings to provide input on operational and strategic decisions.
Participate in the annual evaluation process with the Hospital Manager.
Perform
Perform a wide range of difficult to complex.
Perform transaction corrections.
Plan
Plan hospital management meetings.
Prepare
Prepare new-hire packets and discuss with new associates.
Prepare or revise progressive disciplinary documents.
Prepare packets of information to be sent to the corporate office.
Provide
Provide backup to CSR Lead to perform transaction corrections.
Read
Read and respond to all communication in a timely manner.
Recommend
Recommend hiring with appropriate references.
Recruit
Recruit, interview prospective employees.
Report
Report any HR related issues back to the Hospital Manager and Medical Director.
Respond to
Respond to patient complaints and concerns in a timely and satisfactory manner.
Review
Review accounts receivable to confirm proper and timely process.
Review and approve staff reimbursement requests within guidelines.
Review charges on a daily basis to ensure that all charges have been captured.
Schedule
Schedule doctor meetings.
Sort
Sort and process the daily mail.
Stay updated on
Stay informed about healthcare policy changes and their potential impact on the hospital.
Stay updated on industry trends, healthcare regulations, and best practices.
Stay updated with the latest advancements in healthcare technology and inform the management team of potential opportunities.
Supervise
Supervise staff to assure that each job is being effectively handled.
Supervise the administration and case review of client medical complaints.
Supervise the administration and case review of client service or medical complaints.
Support
Support the development and implementation of staff training and professional development programs.
Support the hospital by making informed decisions in the Hospital Manager's absence.
Support the implementation of electronic health records (EHR) systems and ensure their proper utilization.
Understand
Understand, participate and support planned marketing events and programs.
Utilize
Utilize HR systems to recruit and onboard new hires.
Verify
Verify receipt of all supplies, mark invoices and packing slips received and send them.
Work with
Work with the Hospital Manager to delegate responsibilities and help your fellow VEGgies grow.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Assistant Hospital Manager:
Healthcare management systems (e.g., Electronic Medical Records, Hospital Information Systems)
Financial management and budgeting
Healthcare regulations and compliance
Quality improvement methodologies (e.g., Lean Six Sigma)
Health informatics and data analysis
Human resources management
Project management
Health insurance and reimbursement processes
Facilities and equipment management
Medical terminology and coding (e.g., ICD-10, CPT)
Most In-demand Soft Skills
The following list describes the most required soft skills of an Assistant Hospital Manager:
Leadership and team management
Effective communication (verbal and written)
Problem-solving and critical thinking
Adaptability and flexibility
Collaboration and teamwork
Emotional intelligence and empathy
Conflict resolution and negotiation
Time management and organizational skills
Decision-making and sound judgment
Ethical conduct and integrity
Conclusion
Assistant Hospital Managers have a wide range of responsibilities that require a combination of technical expertise and strong interpersonal skills. They are responsible for overseeing the administrative functions of a healthcare facility, ensuring compliance with regulations, managing staff, and facilitating efficient operations. The most in-demand hard skills for Assistant Hospital Managers include knowledge of healthcare management systems, financial management, and quality improvement methodologies. On the other hand, soft skills such as leadership, communication, problem-solving, and adaptability are crucial for effective performance in this role.
