Main Responsibilities and Required Skills for an Assistant Branch Manager
An Assistant Branch Manager is a professional who plays a key role in supporting the operations and management of a branch within an organization. They work closely with the Branch Manager to ensure smooth functioning and efficient performance of the branch. In this blog post, we will delve into the primary responsibilities and the most in-demand hard and soft skills required for Assistant Branch Managers.
Get market insights and compare skills for other jobs here.
Main Responsibilities of an Assistant Branch Manager
The following list describes the typical responsibilities of an Assistant Branch Manager:
Address
Address local community needs through appropriate recruitment and management practices.
Advise
Advise customers on products and strategies that meet their financial objectives.
Analyze
Analyze data and information to provide insights and recommendations.
Analyze issues and determines next steps.
Approve
Approve and denies loans and is the back-up for manager for loan exceptions.
Assist in
Assist branch management with new hires, including their training and coaching.
Assist in budgeting and financial forecasting for the branch.
Assist in crisis management and emergency response.
Assist in overseeing branch operations.
Assist in overseeing daily branch operations.
Assist in the development and implementation of marketing initiatives.
Assist in the origination of consumer loans.
Assist in the recruitment and selection of branch staff.
Assist in training and mentoring new branch employees.
Assist Manager with all branch operations.
Assist the Branch Manager in managing all operational aspects of an auction facility.
Assist with completion of internal and external compliance audits.
Attend
Attend all required branch meetings, bank business meetings and educational courses.
Build
Build and promotes critical relationships between clients, Aon and insurers.
Build effective relationships with internal / external stakeholders.
Call
Call customers regarding payment reminders and arrangements when needed.
Coach
Coach team on AAA and ensures quality member service within the branch.
Collaborate with
Collaborate with internal and external stakeholders in order to deliver on business objectives.
Collaborate with the Branch Manager in setting and achieving branch goals.
Communicate
Communicate and execute marketing plans and campaigns effectively within division.
Communicate with dealers and branch team.
Complete
Complete other related duties as assigned.
Conduct
Conduct independent analysis and assessment to resolve strategic issues.
Conduct Meetings with reporting Agents on an ongoing basis.
Conduct performance evaluations of branch staff.
Conduct regular audits to ensure accuracy and integrity of financial transactions.
Conduct regular training sessions for staff development.
Conduct staff meetings, including training and / or providing regulatory or processes updates.
Conduct surprise cash drawer audits.
Contribute
Contribute to branch sales goals.
Contribute to the successful achievement of branch sales goals as set by the VP Sales and Services.
Coordinate
Coordinate and executes specific activities for the implementation of strategic initiatives.
Coordinate daily and weekly branch meetings.
Coordinate daily work routines, assigns duties, and lead hiring processes.
Coordinate schedules using Branch Scheduler scheduling tool.
Coordinate with other departments to ensure smooth interdepartmental operations.
Create
Create and maintain the MSR schedule.
Delegate
Delegate tasks and responsibilities effectively within the branch.
Design
Design and promote activities to increase branch profitability.
Develop
Develop and maintain positive working relationships with customers, adjusters, and buyers.
Develop and maintain relationships with key clients and business partners.
Develop and maintain strong business relationships.
Develop tailored messaging.
Educate
Educate customers on improving credit and reducing monthly costs through consolidation of debt.
Ensure
Ensure Active Advisor productivity is maintained as per the plan.
Ensure alignment between stakeholders.
Ensure alignment between values and behaviour that fosters diversity and inclusion.
Ensure all necessary forms are complete, accurate and submitted in a timely manner.
Ensure compliance with all Company programmes, processes and procedures.
Ensure compliance with company policies and procedures.
Ensure compliance with credit union procedures.
Ensure compliance with regulatory requirements and licensing.
Ensure CSRs complete required training within acceptable timeframe.
Ensure divisional service delivery is consistent with Operational Essentials.
Ensure high employee engagement through talent management, development and career planning.
Ensure high employee engagement through talent management, development & career planning.
Ensure payroll and billing information is submitted accurately and on time.
Ensure stipulations and documentation are in order and are valid.
Ensure teller transactions are processed correctly and in a timely manner.
Ensure that stipulations and documentation meet buying criteria.
Ensure workstations are organized and equipped for the start of the business day.
Escalate
Escalate issues to the Branch Manager as needed.
Estimate
Estimate personnel needs and assigns work to meet these needs.
Evaluate
Evaluate and adhere to established branch policies, procedures and protocols.
Evaluate assigned team members in their six month and annual performance evaluations.
Evaluate CSR performance on key evaluative and diagnostic metrics.
Execute
Execute work to deliver timely, accurate, and efficient service.
Exhibit
Exhibit operational excellence through diligent adherence to policies and procedures.
Foster
Foster a positive and motivating work environment.
Fulfill
Fulfill sales and service activities for the customer in accordance with approved procedures.
Gather
Gather and formats data into regular and ad-hoc reports, and dashboards.
Generate
Generate Revenue and Acquire New Customers.
Give
Give approval for overrides on cash withdrawals and other transactions based on authorization limits.
Guide
Guide, direct, and coach employees to deliver exceptional service to customers and prospects.
Handle
Handle escalated customer complaints and resolve issues.
Help
Help determine business priorities and best sequence for execution of business / group strategy.
Identify
Identify and makes referrals to other business groups.
Identify areas for process improvement and implement efficiency measures.
Identify risk-related issues needing escalation to management.
Inform
Inform and educate your team on topics discussed at supervisor meetings.
Inspire
Inspire and coach team members to reach their full potential and act as a positive role model.
Inspire, orchestrate and pioneer superior hospitality excellence to deliver a memorable experience.
Interact with
Interact with branch customers, community groups and organizations.
Interact with branch personnel and manager.
Interpret
Interpret and act on information in management reports.
Lead
Lead and organize, location's employee schedules and Advice events for the public.
Lead, mentor and build a strong team.
Lead stewardship planning and delivery, which is Aon's Client Promise ("ACP”) Review.
Maintain
Maintain a professional appearance following the established dress code.
Maintain a professional manner to build customer confidence and trust.
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines.
Maintain effective controls with respect to regulatory and internal requirements.
Maintain Federal compliance with OSHA regulations and DOT standards.
Maintain high retentions and deductibles.
Maintain knowledge of credit union consumer loan policies and procedures.
Maintain the confidentiality of customer and Bank information.
Make
Make exceptions to policy and procedures when necessary.
Make hiring, promotion and dismissal decisions for service staff, as necessary.
Manage
Manage accounts receivables.
Manage all maintenance, service and repair of vehicles.
Manage branch inventory and ensure proper stock levels.
Manage employee schedules and optimize staffing levels.
Manage people and lead a team capable of delivering the desired business results.
Manage transactional outcomes for customer calls or defers to appropriate internal business groups.
Mentor
Mentor a team on advice-giving strategies and delivering effective customer experience.
Monitor
Monitor and analyze branch performance and implement improvement strategies.
Monitor and enforce security and safety protocols.
Monitor and facilitate the Claims Department with all require vehicle / rental claim information.
Monitor competitor activities and recommend appropriate strategies.
Observe
Observe CSR interactions with customer by walking the branch floor and behind wickets.
Oversee
Oversee training of new employees, develop work schedules, and monitor work performance.
Participate in
Participate in and complete loan processing from application to closing.
Participate in hiring and selection process in conjunction with Branch Manager.
Participate in meetings and provide input on branch performance.
Participate (with BM) on the coaching of staff in member relationship-building.
Partner with
Partner with the Branch Manager to provide informal leadership to the sales and service team.
Perform
Perform all duties of a Member Service Representative as needed.
Perform any additional duties as assigned.
Perform branch servicing duties such as paying and receiving, cash and vault balancing.
Perform onboarding and training to new Tellers.
Perform other duties and projects as assigned.
Perform other duties as assigned.
Perform the duties of vault custodian, as required.
Practice
Practice branch security procedures and protect customer confidentiality and privacy.
Prepare
Prepare reports and present branch performance to senior management.
Process
Process requests / transactions as appropriate.
Promote
Promote an environment that supports diversity and reflects the M&T Bank brand.
Promote high morale and teamwork at all times.
Provide
Provide advice and guidance to assigned business / group on implementation of solutions.
Provide back-up (i.e. assist with trade entries) to Financial Advisors.
Provide excellent customer service and address customer concerns.
Provide guidance to branch staff, as appropriate, with more difficult transactions.
Provide input into the planning and implementation of operational programs.
Provide membership, loan and cash services.
Provide notary and medallion signature guarantee services.
Provide ongoing coaching and effectively work with high performing teams to achieve results.
Provide ongoing education to advisors about existing and new regulations governing retail activity.
Provide regular feedback to CSRs through Coaching for Performance program.
Resolve
Resolve customer related issues using knowledge of bank services, products, and processes.
Resolve customer service escalations and complaints.
Resolve daily and strategic issues and consistently seek opportunities to grow the branch.
Resolve member account-related problems and ensure positive public relations.
Resolve member disputes and defuse possible conflict.
Resolve operational issues by recommending improvements.
Resolve sales escalations and complaints.
Respond to
Respond to questions and / or provide information upon request from members (internal & external).
Respond to requests from Financial Advisors and support staff on various compliance issues.
Review
Review all New Account documentation before it is signed by the Branch Manager.
Review credit reports, calculate income, examine book valuations, negotiate with dealers.
Review with Reporting Manager on a Weekly Basis.
Stay updated with
Stay updated with industry trends and best practices.
Suggest
Suggest and promote creative ideas to increase sales productivity.
Supervise
Supervise all branch operations in absence of Branch Manager.
Supervise and guide branch staff in their duties.
Supervise branch administrative staff and manage Human Resources issues.
Supervise, coordinates and reviews the work of assigned team members.
Supervise staff of 4 or more employees.
Support
Support change management of varying scope and type.
Support in developing and implementing sales strategies.
Support in the implementation of new products and services.
Support other AFC locations remotely and on site when needed.
Support the Bank's community involvement and participates in community activities.
Support the Branch Manager in hiring, Catalytic Coaching, and performance management of branch staff.
Support the execution of the branch plan and objectives.
Take
Take on management and coaching activities for Generalist and Associate Generalist Bankers.
Understand
Understand and execute sales and marketing strategies.
Use
Use membership data to proactively offer additional products and services to members.
Verify
Verify and maintain reservation manifest on a daily basis.
Write
Write and administer performance reviews.
Write and deliver performance appraisals or provide input to Branch Manager.
Most In-demand Hard Skills
The following list describes the most required technical skills of an Assistant Branch Manager:
Proficiency in financial management and budgeting.
Knowledge of banking operations and regulations.
Familiarity with sales and marketing strategies.
Competence in using branch management software and systems.
Understanding of risk management and compliance.
Ability to analyze financial statements and reports.
Proficient in data analysis and interpretation.
Knowledge of customer relationship management (CRM) tools.
Competence in inventory management and control.
Familiarity with performance evaluation metrics and techniques.
Understanding of market trends and competitive analysis.
Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
Knowledge of project management principles.
Familiarity with HR policies and practices.
Competence in using electronic banking platforms.
Understanding of loan processing and documentation.
Proficient in conducting financial transactions and reconciliations.
Knowledge of cash handling and vault management.
Competence in using analytical tools for decision-making.
Familiarity with digital banking technologies and innovations.
Most In-demand Soft Skills
The following list describes the most required soft skills of an Assistant Branch Manager:
Excellent leadership and management abilities.
Strong communication and interpersonal skills.
Exceptional problem-solving and decision-making capabilities.
Effective negotiation and conflict resolution skills.
Customer-centric mindset and service-oriented approach.
Adaptability and flexibility in a dynamic work environment.
Ability to work collaboratively and foster teamwork.
Strong organizational and time management skills.
Empathy and understanding towards customers and staff.
High level of integrity and ethical conduct.
Ability to motivate and inspire a team.
Strong analytical and critical thinking skills.
Excellent attention to detail and accuracy.
Effective planning and organizational skills.
Resilience and ability to work under pressure.
Proactive and self-motivated approach to work.
Strong problem-solving skills.
Ability to handle confidential information with discretion.
Excellent presentation and public speaking abilities.
Continuous learning mindset and openness to new ideas.
Conclusion
An Assistant Branch Manager plays a crucial role in supporting the operations and management of a branch. They are responsible for overseeing daily branch activities, ensuring compliance, providing exceptional customer service, and supporting business growth. To excel in this role, Assistant Branch Managers require a combination of hard skills such as financial management, sales strategies, and technology proficiency, as well as soft skills such as leadership, communication, and problem-solving. By possessing these skills, Assistant Branch Managers can contribute to the success of the branch and drive its performance to new heights.
